Xiaomi India Complaints & Reviews

Hello,
The service store mentions their working hours till 6:30 PM. When I arrived at the store at 6:26 PM, I was refused the delivery of my phone which I had requested for service 2 days prior the date. The reason being it was 6:31 PM on their wall clock which I confirmed was ahead of the IST time by 4 minutes. On mentioning this, the support guy kept mentioning that it would be delivered the next working day. I had to travel 14kms in dense Bangalore Friday traffic to collect my phone and I was refused service even being ahead of the closing time. I want to file this complaint of misbehavior with the customer on account of false working timings

I own xiaomi note 3 phone. My phone screen has broken. I visited your noida service centre run by hcl. After waiting for 45 mins when i reached your service centre representative i was told they cannot replace the screen as you are not supplying them with required parts. If i intended to submit my phone it would take 15-20 days. They told me to visit the nearest delhi service centre. It absolutely a hassle as this would not even be a free service under and warranty. I wonder what pain it would be for those looking for service under warranty. I saw many consumer returning back because the center guy said 15-20 days for everything.

My mobile handsets is in the servicing center for almost 2 months. I got the mobile in from mi website. But after a few days i found a problem in my mobile handsets. The problem was that the handsets does not take any sound. So we handed over the phone to the servicing center in parsvnath arcadia, sector - 14, gurgaon, haryana on and 13 august 2016. But today is 7th of october and till now the my mobile handsets has not yet come. Its over 45 days i have been waiting. So i please request you to look into the problem and send the part as soon as possible.

Thanks
Munish kumar
Mob: [protected]

Hi,
I had purchased a mi note3 32 gb variant from snapdeal. The product got delivered on 27th of august 2016. Within 8 days the product got dead (05/09/2016).

Then while i contacted the online shopping site ‘snapdeal’, initially they told me that as this product is under sd+ category so they will accept the complain and do make replacement for that. But from the next day they refused to replace it as the complain was not raised within 7 days.

Then i had visited the service centre on the 9th and 10th day. First day (6/09/2016) the service center executive told me that it was their holiday and the system is not connected to the network.
On the next day (7/09/2016) they told me that the mother board is needed to be replaced for that device. So either they can replace the device or i need to submit it to repair. So i told them to replace the device.
But they told me that the manager of that store was on leave on that day, so replacement cannot be processed. That was not my fault.
Then i had visited again on 09/09/2016 to that service center. As it was 12th day, replacement period was over according to them and i had to submit my phone for repair. At that time they told me that it will take 10-15 days to repair that device.
The service order number is: wxin[protected].

Then after completing 15 days, i am contacting the service center as well as mi customer care again and again. I had also sent repetitive mail to the xiaomi service center.
Still now they are telling me that the spare part of this product is not available. And each time the customer care executives told me that they will call back me within 24-48 hours. But i had never got any calls from them. Even they are unable to provide me the approx date when i should get that product.

I had told them that either they should repair the phone as soon as possible or to give me a replacement for that as its a new phone.

I had already invested my money (12k) for that phone but unable to use it just after 7 days of purchase. It is already almost 1 month my phone is in service center and it is still not get serviced. The didn't even provided me any supplement phone to use for that service period.
I feel cheated for this kind of behavior of the phone company.

Please find below few more details that could help you to serve better:
Product invoice number: s27e64/16-17/68571
Purchased date: 22/08/2016
Product delivered: 27/08/2016
Service center number:[protected]
Customer care number:[protected]
Mail id: service.[protected]@xiaomi.com / [protected]@mailsy. Custhelp.com
The service order number is: wxin[protected].

Please take the necessary steps regarding that so that i can get my phone back.

I have talk to mr. Harsh who is the senior after according to their policy of 5-7 days replacement then he assured me thar u will get revert call back from our side within 24-48 hrs that ur product will be dilevered to when, but today after completing 3 days i call then they said that ur new order id has not generated it generate soon n u will get the call i have got the product on 14 sep 2016 but there was some falut so i replaced after that they are taking soo much time to replace and deliver me new product... Such a worst service they are providing n first of all they are lying to there customers n infact u can see senior is also lying... Worst product, worst company and worst service...

Subject: Repair/ Refund of cost/ Replacement of Redmi Note3 FDD IN enhanced Golden, IMEI[protected]

Sir,

Please find following information for your ready reference:

1.The said mobile is lying at your Chembur Mumbai Service Center since 08 Sep2016. No intimation whatsoever about the repairing status. Tel No. [protected] of the Service Center never respond ( Pl make a try to have first hand experience).

2. The mobile has already been repaired by your Powai Center Mumbai (since closed) and Mother Board has been changed. The same was delivered on 09Aug2016 after a period of about 4 weeks. The fault description given at that time was Auto Reboot On Standby, Auto Power off.

3. Please make it convenient to calculate the period the mobile was/is lying at the Service Centers wef 25 May2016 ie since its purchase.

4. I have had ENOUGH of your REDMI which was purchased with lot of assurance & diligence. Sadly all has proved false & fake. You have abysmally failed in providing after sales service to your esteemed clients and are taking them for a ride. Your service centers are incompetent in handling even minor technical issues and every small issue is attributed to Main board malfunctioning notwithstanding the brash & unprofessional attitude of people manning them. Long list of angry consumers is testimony of the same who are made to wait for hours together in addressing their problems. It will be an education for all concerned to know as to how many sets are lying at any service center for changing the main board at any time. Your Call center personal are also vague in their reply and are unsure of any definite time frame.

5. You are requested to keep the said mobile with you and arrange to refund my hard earned money incurred towards its cost.

6. Alternately, if that is not possible, please supply me a new Mobile of the same specifications without wasting any further time.

7.I hope my expectations are not very high since I do not expect any better service from a set whose main Board has been replaced twice in a period of 4 months.

Service Order no. WXIN[protected]
Create Date: 08Sep2016
Service Center Chembur Mumbai TVSE

Customer Information:
Name Sonam Malhotra
Mobile No. [protected]
Alternate Mobile No. [protected]

Product Information:
Model Redmi Note3 FDD IN enhanced Golden
New IMEI [protected] ( Previous IMEI-[protected])
Old/New SN 12665/20153370: 12877/20002433
Invoice date 25May2016
Cost Rs 12099/- Purchase made on Amazon.in; Order ID[protected]

Invoice No.[protected]

FAULT REPORTED SD card automatically removed.

I am looking for an urgent and early response from all concerned.

Regards,
Sonam Malhotra
[protected]/[protected]
[protected]@yahoo.co.in

I brought ur mobile redmi not 3 but and given in ur service station last 15 days but my mobile not repair what i do

My name is tajammul shaikh i brought ur mobile amazone delivered 22-jun-16
Package was handed directly to customer

Xiaomi redmi note 3 (Gold, 32gb)
Sold by: cloudtail
11, 999.00
Items ordered price
1 of: xiaomi redmi note 3 (Gold, 32gb)
Sold by: cloudtail (Seller profile)

Serial number: imei - [protected] 11, 999.00

Hi

I purchased mi screen guard on 12th aug from mi website which was delivered on aug 15th in damaged condition. I immediately informed them about status by written mail on 15th itself for which they asked some photo for verification. Which i promptly replied.

But when they did not revert i purchased item locally and asked refund for amount which they have not refunded so far and are not responding. I want to know how to get this refund and what are punishment for such company when they harass innocent buyers,

Thanks

Santosh

Hi team,

I have purchase redmi note 3 phone before 1 month but this time phone is dead. If your phone is dead in one month why are you sell?
I have request you please re-issue new phone i have already submited my dead phone in your service center (Dwarks secotr-11 delhi) & i have already done complaint but your no response.
My complaint no.[protected]
My mobile no. [protected]

I had ordered a red me note 3 mobile phone from flipkart on 3rd october and the order id is od[protected]. when i switched on the mobile phone the fingreprint sensor is not working at all.
On 6th of october i raised the complain to replace my phone and now the flipkart customer care is stating that a technician will visit my place. i want a new phone.

Iam purchase redmi 3 s prime 28 th Sep flash sale my phone can't detect network few area only detect netwrk range other phone check these sim network perfectly contact mi service centre replied nearest service centre to repair otherwise replacement service centre change software but problem continues again yesterday contact mi custmr service complaint noted replacemnt req proceess any one help?

12/07/16 ko maine mobile purchase kiya. aur 12/09/16 ko patna ke ekmatra Service Centre me diya.. Mi service s. se mujhe kaha gaya 20 din contact karne .. jo mobile no. service s. aur company ka diya hai 5 dino se lagatar laga raha hun.. lag nhi raha.. ab patna 300 km ki duri pe hai. 12din pehle company se bat hui to kaha apko return call kiya jayega ab tak nahi aaya ..Patna jaakar 4 Ghante token system me lage rehkar ye pata chale ki mobile abhi nahi aaya hai..ye mai kab tak karu??? Net pe jo no. diya gya hai wo always off hi rehta h .
.
vishal sharma
complain no.:[protected]
mai.:- [protected]@gmail.com
plzzz reply. i m totally dipresed...

My mobile is in the servicing center for over 45 days. I got the mobile in from flipkart. But after a few months i found a problem. The problem was that the mobile does not take charge. So we handed over the phone to the servicing center in parkstrret, kolkata, westbengal on 22nd august 2016 and they said that the motherboard was bad. But today is 6th of october and till now the mobile has not yet come. Its over 45 days i have been waiting. So i please request you to look into the problem and send the part as soon as possible
Job sheet no: js[protected].

Called customer care, chat, email writing nothing has been addressed except apology and waiting.

Regards
Surajit chakraborty
[protected]

Dear team

I have ordered redmi 3s prime gold 32 gb through mi store on 17th august 2016.

I have received the instrument on 22nd august 2016, the handset got charged twice.

On 28th august 2016, i have connected the handset for charging but the handset not got charged.

I have tried to charge it again but the instrument not able to get charged.

After that i have contacted to the nearest service center which is 35 km from my based location.

I have visited the service center they have experimented and inform me that the charging cable has certain issue & is defective,

But we don't have the cable at present we will order and bring you the same & contact you in three to four working days.

I waited for five next days but i haven't got any call from the service center,

I called & visited the service center (Amber computers # 25/2 vikram marg, behind s. S. Hospital, freeganj, ujjain (Mp)

They have checked it with fresh charge cable it starts charging for few minutes and again shut down at service center.

They have again experimented and informed me that the instrument has some defect we have to open it and check again.

After opening the instrument they have informed me the instrument has some charging socket defect & it will not be covered under warranty.

We don't have the part at our service center it will take around 25 days to get the part to our service center and same will be charged as this will not cover warranty.

Also we will check for other parts also after replacing the socket.

Basis above details it is clear that instrument is defective & requested them to replace the instrument.
But they are not providing any solution.
The company doesn't have any solution on below
They doesn't have any escalation matrix to resolve complaint but only a single email id for just giving unsatisfactory answers.
I have escalated at least more than 10 times but till date from 17th sept 2016
No any solution has been provided
Now its high time

1. Redmi is not providing any solution to my queries
2. Third class service center in india cheating cms & providing third class services, misscommunication, misinformation.
3. Two service centers i have visited they are accepting that redmi doesnot have any solution to customer satisfaction
4. No any escalation matrix to cm services
5. Not providing e - mail ids of promoters, so that i will show themthe exact position of cm service

Recently 1bought mi 3s prime 32gb gold from mi.com flash sale.
And when the device deliver at my home i found device screen crack after that i applied for replacement of device my device is pickup by mi from my home and after that 2 months passes of pickup of my device no responce from mi i call more then 100 times to mi customer also mail to service.[protected]@xiaomi.com
No responce from both side they reply they have "wait few more time" and i many times chat with them and also arrange callback request even i have not got any callback after pickup of device. This is totally illigal done by mi [protected] for call back
That's why they have cheat with me and they took 9000rs as well device back

I recently bought a reliance Jio SIM card for my redmi note 3. But the VOLTE feature which is a must for calling is not functioning. I recently updated to miui 8.0.2 stable ROM. I have tried many things like setting up APN, turning off volte and then again turning it on, changing SIM slots etc. But still it's not working. Please provide some solution to this as lot o[censored]ses are experiencing this problem.

Sir,
my mobile given for repair as there is screen problem in it, i purchesed it from flipcart on 3rd of march 2016 and my mobile given for repair on 26th july2016 through xiaomi pick me service.but not getting my mob yet, its third month running after many contact with their helpline no, they always reply that it is under process, what to do plz help

My mobile is in the servicing centre for over 3 months. I got the mobile in march from flipkart. But after a few months I found a problem. The problem was that the mobile switched off automatically. So we handed over the phone to the servicing centre in bhangaghar, guwahati on 5th july and they said that the motherboard was bad. But today is 5th of october and till now the mobile has not yet come. Its over 3 months we have bern waiting. So I please request you to look into the problem and send the part as soon as possible

I live in jammu.
i found xiaomi phones very very attractive.
they have high camera quality.
they have good internal space.
they have high expandable space.
they have higher android version.
they have good battery backup.
they have good processor.
they have high ram.
they are smooth working

they are very less costly.
they have high processing speed.
they have less weight.
besides this there are there are several hood qualities.

but ne and my friends have decided not to buy xiaomi phones.

i cant understand the reson behind not having considerable amount of
service center.
there are very less service center in india.
in fact in many states there is no service center.
in states which have service centres they have only one or two service in whole state.
there is no fun of having less service centre.
i cant find any reason behind having less service centers.
in jammu and kashmir also there is not even one service center.
many people have rejected to buy phones because of this.
i being a lover of xiaomi phones suggested many people to buy xiaomi phones but all refused to buy xiaomi phones.
they were in doubt that how they would they would get there phones work properly if any fault occurs.
so i request xiaomi to quickly resolve this issue.

I had received a fake power bank which is send by u.
[protected]
i had received a MI Power bank. but that item is not working. max 10 minuets charged my samsung glaxy j5 phone and during charging automatically shutdown your MI power Bank device.

return me my valuable rupees hurry up. I have need a very well Power Bank but not like this.

Your item is fake.
[protected], [protected]
Kumar Somnath