Xiaomi India Complaints & Reviews

I went to noida service centre, for flashing rom update as i m getting error in updating it my self. But people there are not willing to do an update, instead they are saying if they will do an update the phomne will become dead and it can never be used again after that.

I never heard from any1 that if we will do an software update the phone will become dead. Please help me on the above as my phone is not working properly.

Hi all.

I have purchased an mi tab last year (2015) october 24th, it is in warranty period now. After 10 months of purchasing it became faulty. Not able to switch on the tab. I am from thiruvananthapuram, and working in techno park kerala. I searched in internet and came to know that, there were only 3 authorised service enters in kerala for mi. It is in kochi, kottayam and kollam. I have taken the same and given for service in kollam.

The authorised service center in kollam is city phone, muncipal building, chinnakkada, kollam. Phone :[protected].

I have given the tab for service on sept 03, 2016. Got a job code no: js[protected]. Now one month passed, they are telling that mi is not sending the new parts of mi pad to them for changing the faulty parts. They have send many mails and remainders to mi, but still mi is not responding. This is disgusting.

Mi have to keep the trust of their product, which they are selling.
What we will do if you people are behaving like this? 3 days before, i got message for closing the old job sheet and created a new job sheet after one month.

I need to know when will i get my tab back after the service? Mi have the responsibility to solve our issues. Please do the needful at the earliest.

Please do send me a reply for my mail.

Regards,
Rajesh e. R
.

I purchase redme note 3 32gb to 25th may 2016 that start problem just like handset overheat and headphone fault to[protected]. And i was go to park street mi service center and i was hold time 2hrs.40minutes. After submit time staf of mi service said to me that your phone's parts not available in this branch so please go to hazra branch. After i was go hazra branch and their hold time 50minutes. After submitted my phone and given me for delivery time 20 days. And given me a mobile number [protected] for enquiry for phone is ready or not ready. After 23 days i was call to 17 times busy this number after received call she was sayingto me your mobile ' parts not available in this time so wait for more five days and automatic call to you for receiving your phone and now then not any call or sms to me from mi service center. After i was call today same problem in calling 13 times busy and 7 times not received my call some time after received my call and he said to me your mobile's parts not availability in this time so that you wait more 5 days. How its not possible to repair my phone in 25 days.

Hi
This is regarding replacement of product redmi node3.
I had ordered on 8 sep2016 and received on 12 sep2016. [order id: [protected]]
But product was defective (Was not getting switched on). Complain id[protected]
I have registered complain for the replacement on 13 sep. I also
Visited mi service center @marathli survecenter bangaluru on 13 sep and register the complaint on the same day.
After two days i got call from your side but could not pick your call (Cell phone is not allowed in my office). After my office hours i tried to callback but number was invalid then on the same day i updated my number [[protected]].
After 2 days i got call on my old number[[protected]] even though i have updated my other number. I didn’t get any call on my new number.
Then imdetliy i contacted to your customer service and they ensure me for the replacement on urgent basis but i didn’t get any notification from your end.
On 21sep i got mail regarding cancellation.
After this again i registered complain. Id:[protected]

Dear Sir/ Madam,
I have a handover my Redmi note 3-32GB-470X to your Kolkata Parkstreet center, for the problem of the phone was not charging on 22nd August 2016. My Jobsheet No is JS[protected]. Expected return date - 06 Sept 2016. And today is 3rd Oct 2016. It's almost 45 days past till no responses from the service center. Every time I visiting the center same reply getting that " Spare Is coming". I have lunched a complain in their customer care. Complain no[protected].

Since mobile is necessary for today life, already lost my 45 days time.

Regards

Surajit Chakraborty
[protected]

I had submitted my phone on 5th of may for repair. The problem was with motherboard and they asked me to submit the phone and they will replace the parts.

I was continuously following up for the repair but they didn't repair my phone even after 45 days.

On 15th of June I asked them to return my phone without repair. When delivery boy came to return the device it was damaged and I escalated the entire issue to pick me team.

I was continuously following up for replacement but I was not getting any positive response.I asked them to cascade this case to higher authorities. But after some days I got a call for feedback and then I came to know they have closed my case without informing me.When I started shouting they reopened the case. It's almost 150 days now and still no answer from them. They just say they are working on it please wait for sometime.

Case is escalated to higher authorities but they are not reverting on my emails and disconnecting my phone calls from last 3 days.

I have a complain in note 3 that your phone was not charging I have given my mobile to your Siliguri centre
After 2 months passed your centre is now also explained no motherboard is available so it will take time
Please inform me how much time more time required for my mobile repaired
Since mobile is necessary for today life
You have already lost my 2 months time

I bought a redmi note 3 phone.After a week the phone was not turning on.on giving it to authorised mi service center, kottayam. they said its PCB was gone.It was send for replacement .Now it is over two months and I still haven, t received it.
I really want the phone its my first phone.hope you will send me a replacement.
Thank You.

Jobsheet Number:
Imei1: [protected]
Imei2: [protected]
Service Center: Doctor phone services, Kottayam, Kerala
model: 2015116

I purchased on line mobile phone redmi note 3 dark grey 32GB via order no [protected] through MI Store on dated 9-8 2016.after receiving that phone when i want to start my phone for operating but i found that the mobile was faulty i unable to start then i contact to customer care of xiaomi india they suggest me to send the phone to authorised service centre . As i reside at bhilwara rajasthan and there is no authorised service centre is available so i went jaipur only to submit my phone only and i give my phone at MI Exclusive Service Centre 103, 102A, FF.Sunny Paradise Tonk Road Jaipur on 9-9-2016 at 4:36pm . As on today[protected] still i am waiting for my phone while i paid 11999 rs for availing the services of 4G phone but due to company fault i received the faulty phone.I REQUESTED TO YOU SEND ME NEW PHONE IN PLACE OF FAULTY PHONE AND COMPANSATION AMOUNT I SPEND TO GO JAIPUR AND CALLING MANY TIMES AT SERVICE CENTRE REGARDING MY PHONE AS EARLIEST . THX HOPE FOR EARLY RESPONSE.

Hi,

I bought Redmi note 3 32GB on 7th April, 2016
By Aug-16, I started noticing that screen frame started to come out from the back metal body, I ignored it for a month but it grew more and handset became unable to use. So I took it to service centre on 29th Sept-16.
This is what they did - they took the set inside their room and came out within 5 minutes and said phone's battery has damaged and it will not be covered under warranty.
Note - it is just been 5 months I bought this phone and battery comes with 6 months of warranty.
I asked the reason why, they responded with nothing rigid and asked me to call Xiaomi's toll free number and explain them and if they allow, they will cover it under warranty, so I called toll free number, a representative named Sopan answered. He was not at all understanding my concern and kept on telling me to co-ordinate with service centre only. (This is [censored] as service centre told me to talk and on call people asked me to talk to service centre guys)
They are asking me to pay around 1k to replace the battery.

I feel cheated here because -
The phone comes with a sealed battery with metal back unibody on the backside so there is no way I can access the battery or do something to damage it
My phone hasn't taken any physical damage at all that may damage the battery
My phone hasn't taken any water spill too that may damage the battery
They never gave me a satisfying reason for why its not covered under warranty
I contacted their chat support, they too did not log a ticket at all and asked me to co-ordinate with service centre

The battery resides at the very center of the phone and phone is sealed packed, so lets say even if I try to do any liquid damage, how can I only affect the battery of the phone without damaging other components of the phone.

Need help against this... This is not right.

Job sheet # WXIN[protected]
Service Center - Shivaji Nagar, Pune, Maharashtra

Regards,
Aman Singh

I have given my mi4i mobile for front camera replacement to M/s netsol associates in Guwahati Assam on[protected].But till today I have received my mobile or any information from their side.
Jobsheet No. MI[protected] dated[protected]
Serial no. [protected], model no. MI4I 16GB

NETSOL ASSOCIATES
Opp. Nemcare Hospital, Nilgiri Mansion, Ground Floor, Bhangagarh,
Guwahati- 781006, Assam
Ph no;[protected]
mobile: [protected]

I bought a redmi note 3 and not even used. Tried charging after putting for 5 hrs of charging it is not getting charged it is showing 1%. When I checked in the mi app there is no option to return and there customer is busy from 9:00 to 6:00. Worst customer care services. Then I wrote a mail and then I got a reply and they are staying no refund policy. If I received a brand new product is defect then how can I trust their replacement products is good. I want a refund.

Sir i was purchased redmi note 3 mobile from www.MI.com/in company regd site. The mobile was received with heating and battery backup issues. After telephonic conversion with customer care they collected mobile for saying replaced it very soon or 7 or 8 working days. Mobile was reached company ware house bangalore on 9th aug 16. But company did not dispatched the mobile till date. My order i'd is [protected] date 20 july 16. My complaint with customer care no is[protected]. My email i'd is ishikaaryanyadav @gmail.com and mobile no is [protected] which both are registered with mi company site. Please help me.

Mobile flipkart se online liya tha 15 days ke bad mobile automatically on off ho rha. Nhi off ho rha hain or nhi on ho rha hain.

Model.. Redmi 3s gold
Hoping date... 15/09/2016

Login id...[protected]
Email id.. Neeraj. [protected]@safexpress.com
Add. Sector 18 plot 28 udyog vihar gurgaon

Mob... [protected]

O please sir/madam replace my mobile phone ya repair

Dear Sir,

I have submitted my Redmi Note 3 on dated 12/9/2016 jobsheet no.WXIN[protected] on MI Janakpuri Service Centre. MI executive told me that you can collect the mobile phone on 14th Sep. On 14th I went to MI Janakpuri Service Center they denied and told me 15 days more. Now today is 1st October I went to MI service centre for collect my phone now again they denied and told me part is not available and not sure when it will come. Now almost 20 days have been passed but phone is not repaired so far. Kindly help me. There Mr.Rakesh his contact number is [protected]

JASWANT SINGH

Please be informed that my mi phone model subjected is under repair with
mi service centre sector-22, chandigarh from 07/09/2016. I had bought
this phone on 22/07/2016 through snapdeel online wide invoice no.
s27e64/16-17/4607. As the phone is under warranty and till date service
centre also enable to rectify the fault. It seems that the problem is
big. Even now days service center also not picking up the calls
[protected]. Also i had made complaint for the same on tollfree no.
[protected]. But till date no positive response given to me. Due to this
vital gap i am facing problem and unnecessary tensions. This is my
humble request to the mi authority to give me new phone or refund my
amount as i am going to purchase new mobile to avoid further harassment.

regds,

mangat sahil
M. No.[protected]

Sir i had purchased MI note3 before some days after 10-12 day it's become short i think.that was not charging my phone i gave it to the service centre. they said that they will it back to you in 15 days but they didn't after i had called them many times but they tell every time that the charger not came yet after some days i went to the service centre but they didn't response.
Please do something i became very frustrate.
My name is Mohd rizwan
Contact no-[protected]

I purchased the Redmi Note 3 in July .
Phone suddenly got switched off & I took it to the service Center in Jaipur.
MI Exclusive Service Center, 103, 102A, FF, Sunny Paradise, Tonk Road, Jaipur 302015

Contact Details :[protected]

Worksheet No: WXIN[protected]

I am going to take legal action against these fraudster .
They always give me next week date & give excuses

I bought my phone today from flip kart. When i about to sign in my play store, it shows could not sign in, even though my internet connection were on. I tried multiple times. Even i cleared cache files and re installed too but i can't fix it. Other applications working on my internet. Only play store, browser, flip kart app can't sign in.. Place help me

The worst of the service centre when i gave them my phone for service they said its just a small problem and they even gave me a job sheet with a problem in the camera and said it would take a week to get my phone back i was okay but when after a week i did not receive any call from them i called and asked they said the problem is with the mother board as it had liquid damages the phone was just 5 months old at that time i had not had any liquid encounter with my phone they said warranty is not valid i was fine but i suspect they had some liquid accident in their centre and was blaming me!!! If there was the problem of liquid damage they would have informed me about the issue why wait till i call them?