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Xiaomi India Complaints & Reviews

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N
Nikhil Bhadviya
from Noida, Uttar Pradesh
Oct 5, 2016
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Address: Indore, Madhya Pradesh, 452011
Website: mi.com

I purchased xiaomi mi 4 mobile from flipkart.com for offer price rs.13000 (mrp 15000) in january. i got an issue in april, then i went to the nearer service centre in indore near industry house, a. b. road.
They submit the phone and told me to wait for max. 20 days as it was some hardware issue. after one month they returned the un-repaired phone to me and said that the company has stopped providing harware to them and started a new pickmi service for a price of 190rs in which thy get come to pickup the phone from home. i avail the service, paid the money and the official wait time they gave me is 7-10 working days, in which they resolve the issue and get me back my phone. from the 10th day to the present day, the phone did't repaired and also not being replaced. whenever i call to the company's tollfree no. for information about my phone, they always gave me same answer that your device is under production and it is being repaired. and when i object for the time they have taken they always give me same response, that they have escalate my issue and their backup team will contact me to resolve the issue. sir, i am just frusted that i have purchased from a company, who don't care about there customers. i am student and this matter angry me when all my friends ask me about my phone now.. also i called them approx.80-90 times now, also 15-18 emails, also tried facebook, twitter, googleplus's page but they did't resolve the issue. sir please solve my issue - 1. replacement.
2. cashback if replaced phone is of low mrp than mi4's price rs.15000.
3. extended warranty from april to replacement date when they resolve the issue and i get phone back.
Oct 05, 2016
Updated by Nikhil Bhadviya
Inquiry Number - [protected]
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    S
    sagargoyal.30
    from Gurgaon, Haryana
    Oct 5, 2016
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    Address: Jaipur, Rajasthan, 302001
    Website: mi.com

    I went to MI Service Center for the replacement of my charger. After waiting more than 2 hours, executive said that only adapter is having problem but cable is OK and I can get it in next few days as it is out of stock. I asked him to check the cable properly but he said that it is fine. I checked cable at my home but it was not charging the phone. When I went to take my adapter and told him the problem with cable. He again said that it is not in stock and I have to come back again when it will be available. This was so irresponsible act as how many times I have to go to change my charger. And are they not trained enough to get the problem in one time or they think that customer is having ocean of time to spend whole month in their service center.
    Sep 30, 2016
    Harivinu's response
    My redmi note prime Mobile is hanging.so change the product
    Dear Sir/Madam, I have purchased a new set XIAOMI MI 3S on dated 01/09/2016 which is now not working at my end. My Mobile phone is not getting switch on. Kindly do the needful at the earliest. Enclosing herewith INVOICE copy of my bill.

    Thanks & Regards,

    Sohan Sharma
    # [protected]
    When Im using this mobile phone... I'm not satisfied with this... Because it's hanging at all times now... So would you change the same product as soon as possible
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      A
      ansh6335
      from Amritsar, Punjab
      Oct 5, 2016
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      Website: www.mi.com/in

      I had bought a mi power bank of 20, 000 mah power in the month of may from mi india's website. The order id is order id #[protected]
      After about 1 and a half month o[censored]sage, it had stopped charging.
      So, i requested for assistance from the company via email on august 5, 2016.
      They replied on august 6th, that i should go to a service center. I inquired from the nearest service center (Which is about 70km away from my place) and they told me that they don't repair accessories.
      So, i replied to company's email again on 15th august to provide me with assistance and they told me that they had escalated the issue to the concerned department and they would get back to me.
      I waited for about a week, but, there was no communication from the company. So, i wrote again on aug 24 that nobody contacted me, to which they did not reply. I again asked them to atleast reply on aug 30th. Again there was no reply. So, i raised the complaint on their website, to which i got a reply on sep 6, and this is what they wrote :
      "ticket closed.
      Because cm raised complaints after tat"

      They had closed my complaint.
      I again complained on their website, and i received an auto reply, that they shall contact me soon, and it had been almost two months of raising complaints for a product that i hardly used for about 1 month.
      They do not even reply.
      Atleast they can get the device diagnosed, and they can atleast tell me whether it can be repaired or not.
      But, not caring about the complaints is highly irresponsible on the company's part.

      I have attached the images of the communication that i had with the company.
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        R
        rm maurya
        Oct 4, 2016
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110086

        I purchase xiaomi redmi 3s prime
        I began to complain Phone Hanging problem made Mikstore walo ko unone mujhe 5 days to 7days ka timing diya replacement ka 24sept k complain kara tha 28sept ko confirmation call bhi as Gaye the unki taraf se or unhone fhir bola tha 24hours ke ander apka phone pick kar lenge humare currier partner
        Magar Aisa abhi tak kuch nhi hua hai
        Or tall free no. Pe call karke bat karo to bolte hai sir thoda wait kr lo aka jaynge bus or inke seniear superwiser se bat kro to bolte hai sir me apka case khud krunga or apki problem jald se jald solve out krunga bus juth pe juth bolte ja rhe h sir plZ help me
        My complain no.[protected]
        Oct 4, 2016
        Complaint marked as Resolved 
        Complain no. 160924002276 Nd my mob. No. 9891740406 Pls sir help me
        Oct 13, 2016
        Updated by rm maurya
        Sir maine unka bahut wait kara but phone pick Karne nh a aye fhir Maine yeha se khud courier kara 7oct or 8oct ko wherehouse pahuch gaya or or Maine i mi store walo ko inform kar diya fhir unhone bola 5 to 7 days ke Andre apka phone aa jayega aaj 5 days ho gya but abhi tak unka koi mail ya massage nh aaya
        Plz sir help me
        Bcz 24spt ko complain kara tha or aj 13 Oct ho gay hai

        Courier blue dart track no. AWB [protected]
        Complain no.[protected]
        Oct 13, 2016
        Updated by rm maurya
        Sir, Resolve the problem is often the show is my replacement but have not received confirmation yet by email or Massage mi store

        Courier blue dart track no. AWB [protected]
        Complain no.[protected]
        Mob no [protected]
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          A
          Avinashw
          from Delhi, Delhi
          Oct 4, 2016
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          Address: Bangalore, Karnataka, 562106
          Website: www.mi.com/in

          Hi,
          I bought product on 09 August with order no [protected] & invoice no[protected]. i booked the phone on MI.com & deliver through TVS electronics limited. from the 3 days onward it not working fine i ask call centre they gives me some setting i did that setting even the phone is not working. while doing the 10 days are passed i ask for replacement they said we have 10 days replacement policy. then i submitted to service centre from 1sep still i have nit recieved my phone as well service center guys are not pick up the call and not behaving properly. MI.com has not given comapany address only provide service center.

          i request you to please look into this
          Sep 29, 2016
          Rohit Mahajan Jandial's response
          Kindly provide a permanent Fix, arrange pick-up of all the Redmi note 3 devices. Fix them and give back to users.
          That is how you can give good and reliable service to your customers.
          Please go to nearest mi service center with invoice they will give some solutions.
          Avinashw's [Complaint's author] reply, Oct 5, 2016
          I submitted mobile on dated 01 sep to the service center, still there is no solution from service centre
          Redmi note 3 has a hardware issue. Problem relates to the audio jack. This shows headset is plugged in even when you have removed it.

          And you need to add/remove headset 10-15 times to get this issue resolved.
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            S
            Sumit.Jha8292
            from Haldwani, Uttarakhand
            Oct 4, 2016
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            Address: Deoghar, Jharkhand, 814112
            Website: www.mi.com , www.snapdeal.com

            I was using vodafone sim in my other phone and there was no any network issue. But now am using the same vodafone sim in XIAOMI MI MAX and it is showing always "No Service". I have also bought new JIO sim and after 10 days it is showing "NO SERVICE". When I am connecting wifi with other phone then it is showing JIO 4G instead of "NO SERVICE". I have bought Xiaomi mi max from snapdeal.com

            Please reply with a solution as soon as possible. I am fed up.

            Name - Sumit Jha
            Contact - [protected], [protected]
            Email - sumit.[protected]@gmail.com
            Once my redmi note 3 gets switched off automatically and is not getting on then i take it to service centre in agra then they gets it on but my device want mi account password when i enter it then it isn't taking it & my account number has also changed, again when i take it to service centre in agra then they demand Rs6799 even in waranty period.
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              N
              nikSudhanshu
              from Gurgaon, Haryana
              Oct 4, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
              Website: www.xiaomi.in

              Hi,

              Complaint - incident:[protected], phone submitted to service centre 24 days ago they said that parts are not available and may take 20 days no update.

              Called customer care, mi facebook page, email writing nothing has been addressed except apology and waiting

              Palku one of mi executive asked me to give shipping address for the replacement on same email but he again said that he is waiting for an update from service centre next day.

              Disappointed, worst services, still waiting for response. they dont provide estimated time nothing.
              Please assist me further.
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                B
                Balveer Negi
                from Gurgaon, Haryana
                Oct 4, 2016
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                Address: Hyderabad, Andhra Pradesh, 500032
                Website: www.amazonindia.com

                Hi bought xiaomi redmi note 3 (Gold, 32gb) last month 2 of aug 2016, i was charging the mobile and the battery caught fire and blasted, i was able to through it out otherwise it could turn to a big incident.

                Mobile photo —

                Http://www.consumercomplaints.in/xiaomi-india-caught-fire-xiaomi-redmi-note-3-c1...

                Please do the needful.

                Ordered though amazon india.
                Delivered 02-aug-16
                Package was handed directly to customer
                Xiaomi redmi note 3 (Gold, 32gb)
                Sold by: cloudtail
                11, 999.00
                Balveer singh
                [protected]
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                  S
                  silvijain22
                  from Punch, Jammu and Kashmir
                  Oct 3, 2016
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                  Address: 382445

                  Hello
                  I dispatched a redmi note 3 gold for repair on 30 aug 2016 via pickmi pick and drop service. It was received at the repair centre on 3 sep. It had an on-off problem just after 11 days of purchase from flipkart. I was notified that the mobile would be returned within 12-15 days and its been one month today. I need the mobile back, repaired, urgently. It has already caused a lot of inconvenience. I have started to doubt my purchase and the company. I have called the service center thrice and they give the same status each time. An early response will be appreciated.

                  Reference no. [protected]
                  Waybill no.[protected]

                  Wsin[protected]
                  My charging point is not working properly. what should i do?
                  Sir plz provide ne some solution because my mi remote is not working
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                    S
                    sumanadas77
                    from Delhi, Delhi
                    Oct 3, 2016
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                    Address: Bangalore, Karnataka, 122016
                    Website: www.mi.com/in/note3

                    I bought a mi red mi note 3 phone on the 23rd of aug. On 15th of sept, the hardware of the phone crashed. I took it to service centre in gurgaon, but they refused to give me date by which they will return the phone. I tried to call their customer service number but 2 weeks went by with no contact with them. I am sitting in the 3rd week but they refuse to tell me as to when they can return my phone. Mi incident number[protected]
                    My new phone is getting hang...nw is dead..wht to do???no one is getting the seriously of the issue.
                    The hopeless service...
                    I hv alrdy complnt to the customer care..but no one is getting seriously of my issues.
                    My name is Rajashekar and my registered mobile number is [protected].
                    I have problem with my mother board of my mi4 64gb mobile. I have given my mobile in the service centre in late April, today the date is September 27 and I haven't got my mobile tilll now. Please do something and let me get my mobile.
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                      K
                      Kohli Ramandeep
                      from Delhi, Delhi
                      Oct 3, 2016
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                      Address: Fatehgarh Sahib, Punjab, 140412
                      Website: www.mi.com

                      Recently i took my cell to service center in chandigarh sec-22 c. But still my cell has got battery backup issue. Without using any application or when the cell is static, battery drainage problem is still there. And the rate of draining is quit fast and i think battery issue is there. So, i request you to kindly check the set or battery otherwise i will register the complain to higher authority. As i already had registered one complaint earlier.
                      Complaint id: 1389469
                      [protected]
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                        R
                        Rini Agarwall
                        Oct 3, 2016
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: www.mi.com/in/service/online

                        I went to noida service centre, for flashing rom update as i m getting error in updating it my self. But people there are not willing to do an update, instead they are saying if they will do an update the phomne will become dead and it can never be used again after that.

                        I never heard from any1 that if we will do an software update the phone will become dead. Please help me on the above as my phone is not working properly.
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                          R
                          RajeshRadhakris
                          from Pune, Maharashtra
                          Oct 3, 2016
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                          Address: Kollam, Kerala, 691001
                          Website: MI

                          Hi all.

                          I have purchased an mi tab last year (2015) october 24th, it is in warranty period now. After 10 months of purchasing it became faulty. Not able to switch on the tab. I am from thiruvananthapuram, and working in techno park kerala. I searched in internet and came to know that, there were only 3 authorised service enters in kerala for mi. It is in kochi, kottayam and kollam. I have taken the same and given for service in kollam.

                          The authorised service center in kollam is city phone, muncipal building, chinnakkada, kollam. Phone :[protected].

                          I have given the tab for service on sept 03, 2016. Got a job code no: js[protected]. Now one month passed, they are telling that mi is not sending the new parts of mi pad to them for changing the faulty parts. They have send many mails and remainders to mi, but still mi is not responding. This is disgusting.

                          Mi have to keep the trust of their product, which they are selling.
                          What we will do if you people are behaving like this? 3 days before, i got message for closing the old job sheet and created a new job sheet after one month.

                          I need to know when will i get my tab back after the service? Mi have the responsibility to solve our issues. Please do the needful at the earliest.

                          Please do send me a reply for my mail.

                          Regards,
                          Rajesh e. R
                          .
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                            V
                            vikash1992
                            from Kolkata, West Bengal
                            Oct 3, 2016
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700008

                            I purchase redme note 3 32gb to 25th may 2016 that start problem just like handset overheat and headphone fault to[protected]. And i was go to park street mi service center and i was hold time 2hrs.40minutes. After submit time staf of mi service said to me that your phone's parts not available in this branch so please go to hazra branch. After i was go hazra branch and their hold time 50minutes. After submitted my phone and given me for delivery time 20 days. And given me a mobile number [protected] for enquiry for phone is ready or not ready. After 23 days i was call to 17 times busy this number after received call she was sayingto me your mobile ' parts not available in this time so wait for more five days and automatic call to you for receiving your phone and now then not any call or sms to me from mi service center. After i was call today same problem in calling 13 times busy and 7 times not received my call some time after received my call and he said to me your mobile's parts not availability in this time so that you wait more 5 days. How its not possible to repair my phone in 25 days.
                            Oct 13, 2016
                            Complaint marked as Resolved 
                            35 days time out then be now I can not get my redmi note 3 phone how can't be this possible for short out problem of my phone in more time I am very irritated for purchasing this phone and then I was not know about MI service. Very bad services I have two Sim cards adjusting for 35 days remaining and I am calling on MI service number - 8622014793. When why switch off this phone and I have not any phone number of MI service center 142/A, Raja Ram Mohan Roy Road Kolkata -700008.
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                              H
                              HarishSiroula
                              from Noida, Uttar Pradesh
                              Oct 3, 2016
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                              Address: 560066

                              Hi
                              This is regarding replacement of product redmi node3.
                              I had ordered on 8 sep2016 and received on 12 sep2016. [order id: [protected]]
                              But product was defective (Was not getting switched on). Complain id[protected]
                              I have registered complain for the replacement on 13 sep. I also
                              Visited mi service center @marathli survecenter bangaluru on 13 sep and register the complaint on the same day.
                              After two days i got call from your side but could not pick your call (Cell phone is not allowed in my office). After my office hours i tried to callback but number was invalid then on the same day i updated my number [[protected]].
                              After 2 days i got call on my old number[[protected]] even though i have updated my other number. I didn’t get any call on my new number.
                              Then imdetliy i contacted to your customer service and they ensure me for the replacement on urgent basis but i didn’t get any notification from your end.
                              On 21sep i got mail regarding cancellation.
                              After this again i registered complain. Id:[protected]
                              Oct 03, 2016
                              Updated by HarishSiroula
                              Hi

                              this mail is regarding replacement of product redmi node3.

                              I had ordered on 8 sep2016 and received on 12 sep2016. [Order ID: [protected]]

                              but product was defective (was not getting switched on). Complain ID[protected]

                              I have registered complain for the replacement on 13 sep.I also

                              visited MI service center @marathli surveCenter bangaluru on 13 sep and register the complaint on the same day.

                              after two days I got call from your side but could not pick your call (CELL PHONE IS NOT ALLOWED IN MY OFFICE).After my office hours I tried to callback but number was invalid then on the same day I updated my number [[protected]].

                              After 2 days I got call on my old number[[protected]] even though I have updated my other number .I didn’t get any call on my new number.

                              then imdetliy I contacted to your customer service and they ensure me for the replacement on urgent basis but I didn’t get any notification from your end.

                              on 21sep i got mail regarding cancellation.

                              After this again I registered complain . ID:[protected]

                              I want to know why it was canceled.

                              I have few concerns :.

                              1) is this my mistake you delivered me defective product?

                              2) did I paid full amount of many at the time of delivery or not?

                              3) did I not rise the complaint within 10 days?

                              4) did I not update my contact number?

                              I want to know the answers for my above questions.

                              and at this time of point I am not interested to use you product and your services.

                              I want refund amount within 24 hours.


                              I will file the complaint against you. honestly I don’t want any kind of trouble but if this is only one solution I will definitely register complain in consumer code.

                              find the attachment i have attached Invoice.

                              contact me on any off three number:
                              [protected]
                              [protected]
                              [protected]

                              Harish siraula
                              Oct 05, 2016
                              Updated by HarishSiroula
                              This mail is regarding replacement of product redmi node3.

                              I had ordered on 8 sep2016 and received on 12 sep2016. [Order ID: [protected]]

                              but product was defective (was not getting switched on). Complain ID[protected]

                              I have registered complain for the replacement on 13 sep.I also

                              visited MI service center @marathli surveCenter bangaluru on 13 sep and register the complaint on the same day.

                              after two days I got call from your side but could not pick your call (CELL PHONE IS NOT ALLOWED IN MY OFFICE).After my office hours I tried to callback but number was invalid then on the same day I updated my number [[protected]].

                              After 2 days I got call on my old number[[protected]] even though I have updated my other number .I didn’t get any call on my new number.

                              then imdetliy I contacted to your customer service and they ensure me for the replacement on urgent basis but I didn’t get any notification from your end.

                              on 21sep i got mail regarding cancellation.

                              After this again I registered complain . ID:[protected]

                              I want to know why it was canceled.

                              now no one responding me.
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                                S
                                Surajit1902
                                from Mumbai, Maharashtra
                                Oct 3, 2016
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                                Address: Kolkata, West Bengal, 700016
                                Website: www.mi.com

                                Dear Sir/ Madam,
                                I have a handover my Redmi note 3-32GB-470X to your Kolkata Parkstreet center, for the problem of the phone was not charging on 22nd August 2016. My Jobsheet No is JS[protected]. Expected return date - 06 Sept 2016. And today is 3rd Oct 2016. It's almost 45 days past till no responses from the service center. Every time I visiting the center same reply getting that " Spare Is coming". I have lunched a complain in their customer care. Complain no[protected].

                                Since mobile is necessary for today life, already lost my 45 days time.

                                Regards

                                Surajit Chakraborty
                                [protected]
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                                  S
                                  Sagar Gadhiya
                                  from Mumbai, Maharashtra
                                  Oct 3, 2016
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                                  Address: 400068
                                  Website: www.mi.com/in

                                  I had submitted my phone on 5th of may for repair. The problem was with motherboard and they asked me to submit the phone and they will replace the parts.

                                  I was continuously following up for the repair but they didn't repair my phone even after 45 days.

                                  On 15th of June I asked them to return my phone without repair. When delivery boy came to return the device it was damaged and I escalated the entire issue to pick me team.

                                  I was continuously following up for replacement but I was not getting any positive response.I asked them to cascade this case to higher authorities. But after some days I got a call for feedback and then I came to know they have closed my case without informing me.When I started shouting they reopened the case. It's almost 150 days now and still no answer from them. They just say they are working on it please wait for sometime.

                                  Case is escalated to higher authorities but they are not reverting on my emails and disconnecting my phone calls from last 3 days.
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                                    D
                                    dilip saraf
                                    from Barh, Bihar
                                    Oct 2, 2016
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                                    Address: ,854326

                                    I have a complain in note 3 that your phone was not charging I have given my mobile to your Siliguri centre
                                    After 2 months passed your centre is now also explained no motherboard is available so it will take time
                                    Please inform me how much time more time required for my mobile repaired
                                    Since mobile is necessary for today life
                                    You have already lost my 2 months time
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                                      K
                                      KuNjAcHaN Basil
                                      from Pathanamthitta, Kerala
                                      Oct 2, 2016
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                                      Address: Bangalore, Karnataka
                                      Website: mi.com

                                      I bought a redmi note 3 phone.After a week the phone was not turning on.on giving it to authorised mi service center, kottayam. they said its PCB was gone.It was send for replacement .Now it is over two months and I still haven, t received it.
                                      I really want the phone its my first phone.hope you will send me a replacement.
                                      Thank You.

                                      Jobsheet Number:
                                      Imei1: [protected]
                                      Imei2: [protected]
                                      Service Center: Doctor phone services, Kottayam, Kerala
                                      model: 2015116
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                                        leela 1971
                                        from Kolkata, West Bengal
                                        Oct 2, 2016
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                                        Address: Bhilwara, Rajasthan, 311001

                                        I purchased on line mobile phone redmi note 3 dark grey 32GB via order no [protected] through MI Store on dated 9-8 2016.after receiving that phone when i want to start my phone for operating but i found that the mobile was faulty i unable to start then i contact to customer care of xiaomi india they suggest me to send the phone to authorised service centre . As i reside at bhilwara rajasthan and there is no authorised service centre is available so i went jaipur only to submit my phone only and i give my phone at MI Exclusive Service Centre 103, 102A, FF.Sunny Paradise Tonk Road Jaipur on 9-9-2016 at 4:36pm . As on today[protected] still i am waiting for my phone while i paid 11999 rs for availing the services of 4G phone but due to company fault i received the faulty phone.I REQUESTED TO YOU SEND ME NEW PHONE IN PLACE OF FAULTY PHONE AND COMPANSATION AMOUNT I SPEND TO GO JAIPUR AND CALLING MANY TIMES AT SERVICE CENTRE REGARDING MY PHONE AS EARLIEST . THX HOPE FOR EARLY RESPONSE.
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