Xiaomi India Complaints & Reviews

I have given my 3 month old redmi note 3 for repair at their service centre in salt lake on 29th august, 2016.. Its more than 20 days and they are not updating on the status. The service center people don't pick the phone and their customer support don't reply to the email sent. Whenever i visit there service center they are rude and will say that it will take time. Escalated incident :[protected]

Sir i checked the service centre in bhopal on 26 september 2016 for my redmi 2 prime, s service there the told me that my phones motherboard has some problem and it will take 30-40 days to repair it, i asked them for some other phone which i can use instad of my redmi 2 prime because i used it as a daily driver but they refused to give one i submitted my phone there because of no other option can u pls tell me why it takes so long to repair my phone... And is there any way by which i can check the service status of my phone.

Date:- 30/09/2016
Phone number of customer service :- [protected]

I called mi customer service center for more than 50 times today and they have not lifted my call at least once. whenever i call them continuously they just put the receiver of landline aside so that people cannot reach them.
My redmi 3s phone charger has stopped working in just 30 days of buying my mobile. i want to know if they have stock of chargers, so that i can visit their store and get repaired/replaced a new charger. the nearest service center is 150 km away from my home and i can't just visit there just to know that chargers are out of stock.
I demand a new mi redmi 3s charger delivered to my home as my charger is still under warranty.

I am from odisha and i am using redmi 2-fdd-enhanced-white-flipkart. my phone is in warranty period. i purchased it on22/012016, imei (meid):[protected], sn:11207/20288036, invoice no.:9295.

I found when i am calling some one and the call is going on, in between the call is dropping, then i will switch off the mobile and again on it. this is happening last 20 days and above, and the display is vibrating and shake. lastly i decide to check it in the servicing centre but due to packed schedule it was taking some days and finally i got the servicing centre at kharavel nagar, bhubaneswar, odisha. there, they check it and told to me to submit the phone for repairing its motherboard and etc. since it was a motherboard problem. it will take 4 weeks to repair and they gave me a slip (so)-wxin[protected], kharavel nagar, bhubaneswar,
Date:28/09/2016.
In my point of view the mobile phone is so necessary and essential now a days one cannot live without a minute at least. for such a long time is unacceptable for every one. before purchasing it i query for it and all are satisfied with mi phone but no one do not know for its service. on the same date i am trying to book a another mi 3s prime 32gb but unfortunately i did not booked it due to timed out.
Therefore i request u pls consider it because i purchased it on jan-16 and i found its fault on august and giving it to the service centre on the month of sept. and they will return me on the month of october last, so, as a costumer point of view pls correlate all these factors and take the necessary steps for which a customer will obliged for ever.

I have purchased mobile redmi note 3 from flip kart and facing problem of network from first day, company has failed to provide after sale service to customer even contact no of service center or toll free number do not work,

Service is very poor protect other customer before it is too late, i have lost my money

Regards,

Rajesh

[protected]

I have submitted my mobile mi4i 32 gb phone on 12/july/2016 at xiaomi exclusive - noida.
Address of service center is - f2, f3, above bamboo shoots restaurant, sector 18 noida.

Job sheet number-js[protected]

The mobile is under warranty and the expected return date they have given was 26/july/2016. till date they have not provided me my phone. i mailed them for the same but they did not provided any solution for this.

Please do the needful

My brand new redmi note 3 (gold, 32 gb) stuck in headset mode resulting in mic not working. i cannot even hear the voice from the other side but works fine in speaker mode and headset on. i gave my phone to their service center in vikas marg, laxmi nagar, delhi on 17/9/2016 and since then i have no update on whats going on with my phone. i have contacted their chat support and customer care support and spoken to girdhar, satish, jyoti and rajeshwari all of them assured me that someone will get back to me with an update and its 13 days - no one has got back to me now. i wonder whether they will even return my phone. i did get a complaint number on chat from mr. girdhar - (complaint id[protected]

My job sheet number is wxin[protected]

They really have poorest customer service of all.

I purchased a Mi Max phone from Mi.com site and it got delivered on 24th Sep.
When I opened the product I saw this product is a used one with multiple scratch marks and awful finish.

I called the service centre multiple times and each time I got a response on sending the pictures. I have sent the pictures multiple times and they accepted it is a damaged product.

Now inspite of multiple followups they are not replacing the phone and each time I am getting a message I have to wait for 24 to 48 hours. But nothing really happens to that.

I called Mr, Vikas Koul - He does not pickup the phone, though it very much reachable. Sent a mail to Mr. Manu Jain - I did not get any response on the mail.

Attached below are the transcript
[protected][protected][protected]

Vikas, Manu,

Can I expect a response on this or you are ignorant of the issues.

After 7 days we have no idea where the issue is.

Helpdesk is good for nothing. They don't have any authority to discuss on the issue nor they know where the issue is heading to.

I salute to your brilliant Service. Every time I call I get a message that I need to wait for 24 to 48 hours.

Biraja

From: Biraja P
To: "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Cc: "[protected]@mailsy.custhelp.com" ; "service.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "jing.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomimobiles.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "lei.[protected]@xiaomi.com" ; "hugo.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Sent: Thursday, September 29, 2016 4:02 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Hello

I got a call from your service desk asking for images.
Can some one tell me how many times I need to share the same images?

Biraja

Sent from Yahoo Mail on Android

On Thu, 29 Sep, 2016 at 10:10, Biraja P
wrote:
Mr Manu, Vikas,

I salute to your customer service. I too work in a service industry, but never seen such kind of responses so far.

Just spoke to customer service - As usual there is absolute silence on how much time they need to get this fixed. They don't have a clue.

Mr. Vikas,
I called multiple times from [protected] and [protected]. I was expecting atleast you will speak. I really salute to the experience I have received.

Let me know how you want to take this forward. Is it getting resolved today or you want me to go ahead with a consumer grievance.

I am feeling ashamed of calling you guys so many times, while you don't have a single responsibility in getting this fixed INSPITE OF SELLING DAMAGED PRODUCTS !!!

Biraja

From: Biraja P
To: Xiaomi India Customer Services ; Xiaomi India Customer Services ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Sent: Wednesday, September 28, 2016 9:55 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Dear Manu,

Hope this time I will able to reach you.

Here is the summary.

1. I received the Mi Max on Saturday 24rd Sep.
2. After opening I realized, either the product is a used one or defective and informed customer service immediately
3. Customer service is incapable to understand the issue and took two days with some unacceptable answers
4. Now since last 2 days they have agreed it is defective and will be replaced. Also they informed the issue is escalated.
5. So after 96 hours they are even not sure what is your SLA for resolution !!!
6. Called Mr. Vikas. He does not even bother to pick the call.
7. Sent SMS, He does not bother to respond.

If I had bought this from Amazon / Flipkart, the product might have been replaced by now.

IS IT THE "

Hassle-free replacement "

I THINK YOUR TEAM NEED TO UNDERSTAND WHAT IS HASSEL PRIOR TO MAKING THIS STATEMENT.

Can I get atleast a response !!!

THE CUSTOMER SERVICE NUMBER IS HORRIBLE. Have you tried to connect ever !!!

Any time you call you will get a messge " Number is busy" Has any one bothered to get these fixed

Biraja
Phone - [protected]

From: Biraja P
To: Xiaomi India Customer Services ; Xiaomi India Customer Services ; "[protected]@xiaomi.com" ; "manujain.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "hugo.[protected]@xiaomi.com"
Sent: Wednesday, September 28, 2016 4:56 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Guys can I get a response on closure please?

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 16:37, Biraja P
wrote:
Vikas
Tried reaching you. Can you please go through the details and advice what kind of service this is?

Are we paying for scraped products?

Horrible service.

Biraja

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 15:53, Biraja P
wrote:
++ Manu

Dear Manu

Adding you in loop so that you can be aware how the customers of MI are getting service.

Horrible service so far with no proper response.

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 13:58, Biraja P
wrote:
I spoke to customer service. There is absolutely no clarity on the next steps.

I would prefer to go for refund if not resolved today.

Please close it today.

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 11:58, Biraja P
wrote:
I am still awaiting for a response on this.
Each time I call u r customer care I get a sorry message.
Do u guys really care !!!

Sent from Yahoo Mail on Android

On Tue, 27 Sep, 2016 at 11:01, Xiaomi India Customer Services
wrote:
Image
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Your Mi Order has been delivered successfully (Order ID: [protected])

Response By Email (Smarak) (09/27/2016 11:01 AM)
Hello Biraja,

Thanks for writing us back. My name is Smarak.

Thanks for submitting us the relevant snapshots required as per our requirement. I will definitely assist you in this case.

As the product received at your end is damaged, I am escalating the case to the concerned department and I assure you that they will get back to you with an update soon and see that the issue gets resolved at the earliest.

Also do note that[protected] is your escalated incident which I would request you to retain with you for future reference.

Adding to your query, I can assure you that it cannot be a used product as the product passes through various authentication test before being dispatched to the market.

Thanks for intimating the issue to us. Have a good day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]

Customer By Service Email (Biraja P) (09/26/2016 08:57 PM)
Smarak,

Attached below are all the pictures with issues clearly highlighted.
Can you please explain why this cant be considered as an used product which is re-packed?

If you are saying this is a brand new then I am surprised to see the finish. This is a defective product.

After so much hassel when can I get the replacement?

Biraja

From: Xiaomi India Customer Services
To: [protected]@yahoo.com
Sent: Monday, September 26, 2016 5:57 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Response By Email (Smarak) (09/26/2016 05:57 PM)
Hello Biraja,

Thanks for writing us back. I am Smarak.

I truly understand your concern but regret to quote you the same sentence that we need the proper snapshots of all the details which are mandate and which are referred in my previous mail. Hence, again requesting you to provide us all the snaps post which we will be able to assist you further.

Awaiting for a swift response from your side.

Thanks for the time and have a good day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Biraja P) (09/26/2016 04:23 PM)
Smarak,

Can some one go through the mails I have sent rather than mailing for the same inforamtion again and again.

Biraja

From: Xiaomi India Customer Services
To: [protected]@yahoo.com
Sent: Monday, September 26, 2016 3:14 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Response By Email (Smarak) (09/26/2016 03:14 PM)
Hello Biraja,

Thank you for showing your Interest in Mi product. My name is Smarak.

I understand you have received your order for Mi Max and some items. I understand your situation and will surely assist you on this.

We would like to know whether the package seal was broken at the time of delivery.

Also I would request you to provide us the below details so that we can investigate the case.

Snapshot of package outside:
Snapshot of the flyer (inside out);
Snapshot of the whole package:
Serial No :
Awaiting your response.

Please feel free to get in touch with us if you have further query, we would be more than happy to assist you.

Thank you for shopping with us. Have a nice day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Biraja P) (09/26/2016 01:13 PM)
Resending as requested

----- Forwarded Message -----
From: Biraja P
To: "service.[protected]@xiaomi.com"
Sent: Saturday, September 24, 2016 4:44 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected])

Hi,
Thanks for delivering the mobile. I just received the mobile 30 mins back. How can you deliver an used product !!!
To my disappointment, this is clearly an used product and I can see use mark all across the mobile. Surprised to see the product in this condition.

Need an immediate replacement of the product with a new unused box pack please.

Sending the images below.

From: Mi India
To: [protected]@yahoo.com
Sent: Saturday, September 24, 2016 4:12 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected])

Order ID #[protected]
Contact us online
Your Mi Order is now delivered.
Thank you for shopping with us on MI.com!
The Order Invoice has been attached for your reference.

Hi,
I have given Powebank to local centre here in Baroda but I didnt get any response nor they are giving any proper answer.
I called on customer care but they are not giving any answer.

Job sheet number: WXIN[protected]
• Name of service center: Vadodara City, Vadodara
• Address of service center:

Vadodra HCL Services Limited, MI Service Center, Shop no.11-48, First Floor, Trident Complex, Opp.ST Workshop, Race Course Circle, Vadodara Gujarat. 390007

I purchase xiaomi redmi 3s prime Problem started the next day so I'm hanging in store for those calling toll free Number on my orders, he turned and spoke twenty-four Replacement Act of horse then a call will come the Hour But the call did not I order replacement twenty-four sept ko kara tha or unka call 28spt ko aaya fhir unhone kaha humare bluedart partner jo currier karte hai wo apka 24 hours k bich pick kar lenge bus sir WO time pe time de rahe h or unka koi bhi response nahi aa RHA hai n unke executive se bat karo to sahin se jawab nh dete hai or bolte hai yahi humari policy hai sir plz help me

I am from Mumbai and I am using Redmi Note 3. My phone is in warranty period.

I found that my phone doesn't show any network during dual sim mode. I went to Ghatkopar service centre for the help. Software update didn't help to come out for the solution. Hence they told me to submit the phone since it was a motherboard problem.

I submitted my phone on 19/09/2016. They told me it would take minimum 30 days to get my phone repair. This long time is unacceptable.

Some customers with Mi4i are been told that it is discontinued model, hence it would take minimum 25-30 days to repair the phone. What about Redmi Note 3 ? What makes it so long to get repaired ?

Parts not available is not any valid reason for each and every customer & each and every phone model.

Some customers on asking about the status of the phone after 30 days of submission, service centre say it may take more 10-15 days to get repair. Each and every customer at the service centre seems unhappy and unsatisfied and always frustrated with the service of Mi centre.

Other companies service centre take maximum 10 days of time even if the model is discontinued or the parts are not available or both.

I have uploaded my job sheet also.

I submitted my faulty headphone at dadar service center on 10/9/2016.
She commited me the expected timeslot for repairing/changing around one month (Its a very big time for exchange a headphone).
Now today 29/9/2016 i came to service center directly as i didnt get any response on a provided hotline number, they are again providing 10-15 days more. Its just a worst service i bought from any service center of any brand. I also seen such cases like they are commiting 25 days for just changing mic of handset. Maybe mi is thinking that indian market is just depend on mi products which are not much popular in market.
If mi company read this complain please take a look on service also. Business is not just provide more feature in cheap rates, its toatally depend on service which you are giving on that product.

I, Tanay Burreja, had ordered a redmi 3S prime 32 gb and mi protect online on 11th August, 2016 for Rs.9598/-. I got the delivery of the phone by 13th August, 2016 vide order no- [protected]. I found the phone faulty as the front camera of the phone was not working properly and complained about the same in your service centre in India

I sent an email to the company on 20th August, 2016 explaining each and every problem. In response to that, I received a reply from them stating that my complaint is under process.

Again on 22nd August, 2016, I got an email from the co. . In the mail, they requested me to properly pack the phone accordingly to the instructions for RVP (Reverse pick and drop) and assured that the phone will be replaced.

On 23rd August, 2016, I again sent another email requesting them to either take quick action or refund the money.

On 27th August, 2016, I called up in the concerned customer care centre to know the status of the matter. They straight away asked me to call the Blue Dart courier Co. directly to pick my faulty phone for replacement. When I called them, they refused to do so as they did not had any detail about the matter and asked for the pick up number.

I am sorry to say that I am really fed up with this.

After all this, I have made several complaints to them via email reminders. But, they are not taking my matter seriously, just giving me fake assurances over phone and emails. It means that, they are harassing me and compelling me to go to consumer court. Now, It is more than a month of my struggle but all in vein.

I humbly request you to please forward my complaint to the concerned department for the action. I shall be highly obliged.

thanking you.

Tanay Burreja
email : [protected]@yahoo.co.in

Sir,
my name is arjun shewale .. My cousin (harshal zinje ) is brought a mi redmi 2 prime mobile in amazon online shopping... Few month after he buy a new mi note3 mobile ...

And mi redmi 2 prime gifted me... I reset factory in this mobile...
And mobile ask me a mi a/c password ...

I call your number[protected] and tell this problem ... Your telly exc. Answer a how to reset mobile ... I tried your reset formula ... But few minute after once again ask mi a/c password ...

I lost a mail id / mobile number this mi a/c...

So please send mi password this mobile... My email id is [protected]@gmail.Com

i send you my mobile imei no [protected] / [protected]

Sep 29, 2016
I vanam ramesh have purchased mi redmi 2 from amazon on 14 oct 2015. After some month suddenly phone dual sim slot went out of order. I search out for mi service center and found an center at vimannagar pune and made an request to repair it. They took my phone on 17th sep 2016 and told me to come after 22 day's .Mean while i went they told me that phone is not repaired, it will took more time because of hardware issue..it was not easy for every time to go .we trust mi .Our all family are mi user .please solve the problem as early as possible .
Thanking you

I have purchased a Mi4i Device a year back, after a year I faced an issue with the battery, its start draining too fast, specially while using internet, phone got switched off within few seconds.

So I visit the service centre at "Address: INFINITY BENCHMARK GROUND FLOOR, GP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091
Phone:[protected]". And they told me that the issue is with the battery, And I need to purchase a new battery. So I asked to do so to change the battery. they told me that "currently we don't have stock". So, I have to order it, which will take at least 10-15 days. I did the same. but they didn't submit any job sheet for that.

After 15 days when I called them they said that it still not reached yet. it will reach in next few days, and they will call me and inform me when it will reach. and they used to told me same for few days. even in last week on Thursday(22/09/2016) they told me that battery might reach by that Saturday (24/09/2016), and they will call me and inform me about it. and later on I As I didn't receive any call from them, so, I called them today, and asked when will I get the Battery. Surprisingly they told me that their Company policy has been changed a month back. that to get a Accessories for a phone I need to submit the phone and getting a job sheet is must. and it will again take another 10-15 days( which will definitely become 1-2month for sure). And they didn't even bother to tell me that earlier and not even told me on call while I used to call them to ask the status. Every time they just fooled me by telling that it will reach soon. now after a month they are telling this

When i was switch on the mobile at the first time[protected] it directly goes to the Home, It did not ask me even single setting option and directly shows the home screen.

I tried more than 10 sim cards but no network available at the all time.

There is no access option for Selecting sim & APN, I think that mobile software (OS) is not properly installed.

I reset the mobile as you told me but even though the same issue occurs, what is the next step sir..

At[protected], I have already visit the service centre (Adhishesa Multitech, Erode, Tamilnadu) near by me, They have said that "This product seems like a duplicate one please return as soon as possible".

One more time, Yesterday i had visited the service center but they didn't accept this problem and also I asked for the Job Sheet but They ignored me, They didn't give me the job sheet and i'm seriously disappointed now..

And Please note this,
While i was switch on the mobile at the first time[protected] it directly goes to the Home, It did not ask me even single setting option and directly shows the home screen.

Please Checkout the all Screenshots..

The Mobile that I have received is the Duplicate one and so I want to return my Product, I need Refund my money or Replacement of the mobile.

Or otherwise I'm ready to File a case against MI INDIA in the Consumer court at Tamilnadu.

Thank you!

MY ORDER ID #[protected]
REDMI 3S PRIME

I have purchased mi redmi note 3 from amazon on 15 jun 2016. Before some day's (4th sep 2016) suddenly phone receiving speaker went out of order. I search out for mi service center and found an center at mi road jaipur and made an request to repair it. They took my phone on 5th sep 2016 and told me to come after 5 day's but when i went they told me that phone is not repaired, it will took more time because of hardware issue and hardware need to be replaced and they not got the required hardware from mi. Again after some day's (5-6) i went and same reply from service center, today on 28 sep i called again and there is same reply that your phone is not ready it will take more time. How much time? They don't know. I don't have my phone from 5th sep 2016, it's 23 day's passed out and i don't get my phone ready even i don't know when i will get this because there is no replay from service center. Following is the invoice detail of product. I am suffered from mi service, now i realised i should not bought mi product. Return my money at the earliest or throw the mobile in sea & forget about customer concern.

Name : sachin tank
• contact number : [protected]
• alternate contact no: [protected]
• imei : [protected]
• job sheet number: there is no job sheet no paper given to me by service center
• model number of device : redmi note3 fdd-in-enhanced-golden
• place of purchase : amazon online store india
• name of service center: mi road jaipur - hcl
• address of service center: mi road jaipur

Faulty Redmi Note 3 being delivered however on asking for replacement customer care denied for product being picked up from any location beyond Thane and requested for product to be couriered however courier cost being 750 rs. When requested for a pick up from an alternate address the customer care denied even that. Highly disappointed with Xiaomi.

This is my inquiry no[protected], MI people cheated the customer for money they have need only money, few days back i give my mobile for touch not working problem they have checked and conform it is a liquid damage, how it is possible, if it is liquid damage how it works, the entire touch screen only the problem in that, entire touch only not working remaining functions are working properly then how u said it was a liquid damage, is it water did u conform it was a water why you r do like this ..how the liquid entered in that and what liquid it was.I am not agree with u r report.I am sure It was a fake report.for money u cheated like this and no water marks in the display and i am also an electronics engineer i know everything, they play very cheap tricks, i thought MI is a very good company, but it is very bad company.they are always thinking how to avoid the warranty and how gain the money for customer, there is no reliability was not a ordinary mobile to open and removed the battery everything and dried, use a common sense how it was a liquid damage, please go through this issue and do the needful to me.