Xiaomi India Complaints & Reviews

Hi,

I bought Redmi note 3 32GB on 7th April, 2016
By Aug-16, I started noticing that screen frame started to come out from the back metal body, I ignored it for a month but it grew more and handset became unable to use. So I took it to service centre on 29th Sept-16.
This is what they did - they took the set inside their room and came out within 5 minutes and said phone's battery has damaged and it will not be covered under warranty.
Note - it is just been 5 months I bought this phone and battery comes with 6 months of warranty.
I asked the reason why, they responded with nothing rigid and asked me to call Xiaomi's toll free number and explain them and if they allow, they will cover it under warranty, so I called toll free number, a representative named Sopan answered. He was not at all understanding my concern and kept on telling me to co-ordinate with service centre only. (This is [censored] as service centre told me to talk and on call people asked me to talk to service centre guys)
They are asking me to pay around 1k to replace the battery.

I feel cheated here because -
The phone comes with a sealed battery with metal back unibody on the backside so there is no way I can access the battery or do something to damage it
My phone hasn't taken any physical damage at all that may damage the battery
My phone hasn't taken any water spill too that may damage the battery
They never gave me a satisfying reason for why its not covered under warranty
I contacted their chat support, they too did not log a ticket at all and asked me to co-ordinate with service centre

The battery resides at the very center of the phone and phone is sealed packed, so lets say even if I try to do any liquid damage, how can I only affect the battery of the phone without damaging other components of the phone.

Need help against this... This is not right.

Job sheet # WXIN[protected]
Service Center - Shivaji Nagar, Pune, Maharashtra

Regards,
Aman Singh

I have given my mi4i mobile for front camera replacement to M/s netsol associates in Guwahati Assam on[protected].But till today I have received my mobile or any information from their side.
Jobsheet No. MI[protected] dated[protected]
Serial no. [protected], model no. MI4I 16GB

NETSOL ASSOCIATES
Opp. Nemcare Hospital, Nilgiri Mansion, Ground Floor, Bhangagarh,
Guwahati- 781006, Assam
Ph no;[protected]
mobile: [protected]

I bought a redmi note 3 and not even used. Tried charging after putting for 5 hrs of charging it is not getting charged it is showing 1%. When I checked in the mi app there is no option to return and there customer is busy from 9:00 to 6:00. Worst customer care services. Then I wrote a mail and then I got a reply and they are staying no refund policy. If I received a brand new product is defect then how can I trust their replacement products is good. I want a refund.

Sir i was purchased redmi note 3 mobile from www.MI.com/in company regd site. The mobile was received with heating and battery backup issues. After telephonic conversion with customer care they collected mobile for saying replaced it very soon or 7 or 8 working days. Mobile was reached company ware house bangalore on 9th aug 16. But company did not dispatched the mobile till date. My order i'd is [protected] date 20 july 16. My complaint with customer care no is[protected]. My email i'd is ishikaaryanyadav @gmail.com and mobile no is [protected] which both are registered with mi company site. Please help me.

Mobile flipkart se online liya tha 15 days ke bad mobile automatically on off ho rha. Nhi off ho rha hain or nhi on ho rha hain.

Model.. Redmi 3s gold
Hoping date... 15/09/2016

Login id...[protected]
Email id.. Neeraj. [protected]@safexpress.com
Add. Sector 18 plot 28 udyog vihar gurgaon

Mob... [protected]

O please sir/madam replace my mobile phone ya repair

Dear Sir,

I have submitted my Redmi Note 3 on dated 12/9/2016 jobsheet no.WXIN[protected] on MI Janakpuri Service Centre. MI executive told me that you can collect the mobile phone on 14th Sep. On 14th I went to MI Janakpuri Service Center they denied and told me 15 days more. Now today is 1st October I went to MI service centre for collect my phone now again they denied and told me part is not available and not sure when it will come. Now almost 20 days have been passed but phone is not repaired so far. Kindly help me. There Mr.Rakesh his contact number is [protected]

JASWANT SINGH

Please be informed that my mi phone model subjected is under repair with
mi service centre sector-22, chandigarh from 07/09/2016. I had bought
this phone on 22/07/2016 through snapdeel online wide invoice no.
s27e64/16-17/4607. As the phone is under warranty and till date service
centre also enable to rectify the fault. It seems that the problem is
big. Even now days service center also not picking up the calls
[protected]. Also i had made complaint for the same on tollfree no.
[protected]. But till date no positive response given to me. Due to this
vital gap i am facing problem and unnecessary tensions. This is my
humble request to the mi authority to give me new phone or refund my
amount as i am going to purchase new mobile to avoid further harassment.

regds,

mangat sahil
M. No.[protected]

Sir i had purchased MI note3 before some days after 10-12 day it's become short i think.that was not charging my phone i gave it to the service centre. they said that they will it back to you in 15 days but they didn't after i had called them many times but they tell every time that the charger not came yet after some days i went to the service centre but they didn't response.
Please do something i became very frustrate.
My name is Mohd rizwan
Contact no-[protected]

I purchased the Redmi Note 3 in July .
Phone suddenly got switched off & I took it to the service Center in Jaipur.
MI Exclusive Service Center, 103, 102A, FF, Sunny Paradise, Tonk Road, Jaipur 302015

Contact Details :[protected]

Worksheet No: WXIN[protected]

I am going to take legal action against these fraudster .
They always give me next week date & give excuses

I bought my phone today from flip kart. When i about to sign in my play store, it shows could not sign in, even though my internet connection were on. I tried multiple times. Even i cleared cache files and re installed too but i can't fix it. Other applications working on my internet. Only play store, browser, flip kart app can't sign in.. Place help me

The worst of the service centre when i gave them my phone for service they said its just a small problem and they even gave me a job sheet with a problem in the camera and said it would take a week to get my phone back i was okay but when after a week i did not receive any call from them i called and asked they said the problem is with the mother board as it had liquid damages the phone was just 5 months old at that time i had not had any liquid encounter with my phone they said warranty is not valid i was fine but i suspect they had some liquid accident in their centre and was blaming me!!! If there was the problem of liquid damage they would have informed me about the issue why wait till i call them?

I have given my 3 month old redmi note 3 for repair at their service centre in salt lake on 29th august, 2016.. Its more than 20 days and they are not updating on the status. The service center people don't pick the phone and their customer support don't reply to the email sent. Whenever i visit there service center they are rude and will say that it will take time. Escalated incident :[protected]

Sir i checked the service centre in bhopal on 26 september 2016 for my redmi 2 prime, s service there the told me that my phones motherboard has some problem and it will take 30-40 days to repair it, i asked them for some other phone which i can use instad of my redmi 2 prime because i used it as a daily driver but they refused to give one i submitted my phone there because of no other option can u pls tell me why it takes so long to repair my phone... And is there any way by which i can check the service status of my phone.

Date:- 30/09/2016
Phone number of customer service :- [protected]

I called mi customer service center for more than 50 times today and they have not lifted my call at least once. whenever i call them continuously they just put the receiver of landline aside so that people cannot reach them.
My redmi 3s phone charger has stopped working in just 30 days of buying my mobile. i want to know if they have stock of chargers, so that i can visit their store and get repaired/replaced a new charger. the nearest service center is 150 km away from my home and i can't just visit there just to know that chargers are out of stock.
I demand a new mi redmi 3s charger delivered to my home as my charger is still under warranty.

I am from odisha and i am using redmi 2-fdd-enhanced-white-flipkart. my phone is in warranty period. i purchased it on22/012016, imei (meid):[protected], sn:11207/20288036, invoice no.:9295.

I found when i am calling some one and the call is going on, in between the call is dropping, then i will switch off the mobile and again on it. this is happening last 20 days and above, and the display is vibrating and shake. lastly i decide to check it in the servicing centre but due to packed schedule it was taking some days and finally i got the servicing centre at kharavel nagar, bhubaneswar, odisha. there, they check it and told to me to submit the phone for repairing its motherboard and etc. since it was a motherboard problem. it will take 4 weeks to repair and they gave me a slip (so)-wxin[protected], kharavel nagar, bhubaneswar,
Date:28/09/2016.
In my point of view the mobile phone is so necessary and essential now a days one cannot live without a minute at least. for such a long time is unacceptable for every one. before purchasing it i query for it and all are satisfied with mi phone but no one do not know for its service. on the same date i am trying to book a another mi 3s prime 32gb but unfortunately i did not booked it due to timed out.
Therefore i request u pls consider it because i purchased it on jan-16 and i found its fault on august and giving it to the service centre on the month of sept. and they will return me on the month of october last, so, as a costumer point of view pls correlate all these factors and take the necessary steps for which a customer will obliged for ever.

I have purchased mobile redmi note 3 from flip kart and facing problem of network from first day, company has failed to provide after sale service to customer even contact no of service center or toll free number do not work,

Service is very poor protect other customer before it is too late, i have lost my money

Regards,

Rajesh

[protected]

I have submitted my mobile mi4i 32 gb phone on 12/july/2016 at xiaomi exclusive - noida.
Address of service center is - f2, f3, above bamboo shoots restaurant, sector 18 noida.

Job sheet number-js[protected]

The mobile is under warranty and the expected return date they have given was 26/july/2016. till date they have not provided me my phone. i mailed them for the same but they did not provided any solution for this.

Please do the needful

My brand new redmi note 3 (gold, 32 gb) stuck in headset mode resulting in mic not working. i cannot even hear the voice from the other side but works fine in speaker mode and headset on. i gave my phone to their service center in vikas marg, laxmi nagar, delhi on 17/9/2016 and since then i have no update on whats going on with my phone. i have contacted their chat support and customer care support and spoken to girdhar, satish, jyoti and rajeshwari all of them assured me that someone will get back to me with an update and its 13 days - no one has got back to me now. i wonder whether they will even return my phone. i did get a complaint number on chat from mr. girdhar - (complaint id[protected]

My job sheet number is wxin[protected]

They really have poorest customer service of all.

I purchased a Mi Max phone from Mi.com site and it got delivered on 24th Sep.
When I opened the product I saw this product is a used one with multiple scratch marks and awful finish.

I called the service centre multiple times and each time I got a response on sending the pictures. I have sent the pictures multiple times and they accepted it is a damaged product.

Now inspite of multiple followups they are not replacing the phone and each time I am getting a message I have to wait for 24 to 48 hours. But nothing really happens to that.

I called Mr, Vikas Koul - He does not pickup the phone, though it very much reachable. Sent a mail to Mr. Manu Jain - I did not get any response on the mail.

Attached below are the transcript
[protected][protected][protected]

Vikas, Manu,

Can I expect a response on this or you are ignorant of the issues.

After 7 days we have no idea where the issue is.

Helpdesk is good for nothing. They don't have any authority to discuss on the issue nor they know where the issue is heading to.

I salute to your brilliant Service. Every time I call I get a message that I need to wait for 24 to 48 hours.

Biraja

From: Biraja P
To: "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Cc: "[protected]@mailsy.custhelp.com" ; "service.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "jing.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomimobiles.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "lei.[protected]@xiaomi.com" ; "hugo.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Sent: Thursday, September 29, 2016 4:02 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Hello

I got a call from your service desk asking for images.
Can some one tell me how many times I need to share the same images?

Biraja

Sent from Yahoo Mail on Android

On Thu, 29 Sep, 2016 at 10:10, Biraja P
wrote:
Mr Manu, Vikas,

I salute to your customer service. I too work in a service industry, but never seen such kind of responses so far.

Just spoke to customer service - As usual there is absolute silence on how much time they need to get this fixed. They don't have a clue.

Mr. Vikas,
I called multiple times from [protected] and [protected]. I was expecting atleast you will speak. I really salute to the experience I have received.

Let me know how you want to take this forward. Is it getting resolved today or you want me to go ahead with a consumer grievance.

I am feeling ashamed of calling you guys so many times, while you don't have a single responsibility in getting this fixed INSPITE OF SELLING DAMAGED PRODUCTS !!!

Biraja

From: Biraja P
To: Xiaomi India Customer Services ; Xiaomi India Customer Services ; "[protected]@xiaomi.com" ; "[protected]@xiaomi.com"
Sent: Wednesday, September 28, 2016 9:55 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Dear Manu,

Hope this time I will able to reach you.

Here is the summary.

1. I received the Mi Max on Saturday 24rd Sep.
2. After opening I realized, either the product is a used one or defective and informed customer service immediately
3. Customer service is incapable to understand the issue and took two days with some unacceptable answers
4. Now since last 2 days they have agreed it is defective and will be replaced. Also they informed the issue is escalated.
5. So after 96 hours they are even not sure what is your SLA for resolution !!!
6. Called Mr. Vikas. He does not even bother to pick the call.
7. Sent SMS, He does not bother to respond.

If I had bought this from Amazon / Flipkart, the product might have been replaced by now.

IS IT THE "

Hassle-free replacement "

I THINK YOUR TEAM NEED TO UNDERSTAND WHAT IS HASSEL PRIOR TO MAKING THIS STATEMENT.

Can I get atleast a response !!!

THE CUSTOMER SERVICE NUMBER IS HORRIBLE. Have you tried to connect ever !!!

Any time you call you will get a messge " Number is busy" Has any one bothered to get these fixed

Biraja
Phone - [protected]

From: Biraja P
To: Xiaomi India Customer Services ; Xiaomi India Customer Services ; "[protected]@xiaomi.com" ; "manujain.[protected]@xiaomi.com" ; "[protected]@xiaomi.com" ; "hugo.[protected]@xiaomi.com"
Sent: Wednesday, September 28, 2016 4:56 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Guys can I get a response on closure please?

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 16:37, Biraja P
wrote:
Vikas
Tried reaching you. Can you please go through the details and advice what kind of service this is?

Are we paying for scraped products?

Horrible service.

Biraja

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 15:53, Biraja P
wrote:
++ Manu

Dear Manu

Adding you in loop so that you can be aware how the customers of MI are getting service.

Horrible service so far with no proper response.

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 13:58, Biraja P
wrote:
I spoke to customer service. There is absolutely no clarity on the next steps.

I would prefer to go for refund if not resolved today.

Please close it today.

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 11:58, Biraja P
wrote:
I am still awaiting for a response on this.
Each time I call u r customer care I get a sorry message.
Do u guys really care !!!

Sent from Yahoo Mail on Android

On Tue, 27 Sep, 2016 at 11:01, Xiaomi India Customer Services
wrote:
Image
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Your Mi Order has been delivered successfully (Order ID: [protected])

Response By Email (Smarak) (09/27/2016 11:01 AM)
Hello Biraja,

Thanks for writing us back. My name is Smarak.

Thanks for submitting us the relevant snapshots required as per our requirement. I will definitely assist you in this case.

As the product received at your end is damaged, I am escalating the case to the concerned department and I assure you that they will get back to you with an update soon and see that the issue gets resolved at the earliest.

Also do note that[protected] is your escalated incident which I would request you to retain with you for future reference.

Adding to your query, I can assure you that it cannot be a used product as the product passes through various authentication test before being dispatched to the market.

Thanks for intimating the issue to us. Have a good day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]

Customer By Service Email (Biraja P) (09/26/2016 08:57 PM)
Smarak,

Attached below are all the pictures with issues clearly highlighted.
Can you please explain why this cant be considered as an used product which is re-packed?

If you are saying this is a brand new then I am surprised to see the finish. This is a defective product.

After so much hassel when can I get the replacement?

Biraja

From: Xiaomi India Customer Services
To: [protected]@yahoo.com
Sent: Monday, September 26, 2016 5:57 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Response By Email (Smarak) (09/26/2016 05:57 PM)
Hello Biraja,

Thanks for writing us back. I am Smarak.

I truly understand your concern but regret to quote you the same sentence that we need the proper snapshots of all the details which are mandate and which are referred in my previous mail. Hence, again requesting you to provide us all the snaps post which we will be able to assist you further.

Awaiting for a swift response from your side.

Thanks for the time and have a good day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Biraja P) (09/26/2016 04:23 PM)
Smarak,

Can some one go through the mails I have sent rather than mailing for the same inforamtion again and again.

Biraja

From: Xiaomi India Customer Services
To: [protected]@yahoo.com
Sent: Monday, September 26, 2016 3:14 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected]) [Incident:[protected]]

Response By Email (Smarak) (09/26/2016 03:14 PM)
Hello Biraja,

Thank you for showing your Interest in Mi product. My name is Smarak.

I understand you have received your order for Mi Max and some items. I understand your situation and will surely assist you on this.

We would like to know whether the package seal was broken at the time of delivery.

Also I would request you to provide us the below details so that we can investigate the case.

Snapshot of package outside:
Snapshot of the flyer (inside out);
Snapshot of the whole package:
Serial No :
Awaiting your response.

Please feel free to get in touch with us if you have further query, we would be more than happy to assist you.

Thank you for shopping with us. Have a nice day.

Regards,
Smarak
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Biraja P) (09/26/2016 01:13 PM)
Resending as requested

----- Forwarded Message -----
From: Biraja P
To: "service.[protected]@xiaomi.com"
Sent: Saturday, September 24, 2016 4:44 PM
Subject: Re: Your Mi Order has been delivered successfully (Order ID: [protected])

Hi,
Thanks for delivering the mobile. I just received the mobile 30 mins back. How can you deliver an used product !!!
To my disappointment, this is clearly an used product and I can see use mark all across the mobile. Surprised to see the product in this condition.

Need an immediate replacement of the product with a new unused box pack please.

Sending the images below.

From: Mi India
To: [protected]@yahoo.com
Sent: Saturday, September 24, 2016 4:12 PM
Subject: Your Mi Order has been delivered successfully (Order ID: [protected])

Order ID #[protected]
Contact us online
Your Mi Order is now delivered.
Thank you for shopping with us on MI.com!
The Order Invoice has been attached for your reference.

Hi,
I have given Powebank to local centre here in Baroda but I didnt get any response nor they are giving any proper answer.
I called on customer care but they are not giving any answer.

Job sheet number: WXIN[protected]
• Name of service center: Vadodara City, Vadodara
• Address of service center:

Vadodra HCL Services Limited, MI Service Center, Shop no.11-48, First Floor, Trident Complex, Opp.ST Workshop, Race Course Circle, Vadodara Gujarat. 390007