Xiaomi India Complaints & Reviews

I have purchased mi redmi note 3 from amazon on 15 jun 2016. Before some day's (4th sep 2016) suddenly phone receiving speaker went out of order. I search out for mi service center and found an center at mi road jaipur and made an request to repair it. They took my phone on 5th sep 2016 and told me to come after 5 day's but when i went they told me that phone is not repaired, it will took more time because of hardware issue and hardware need to be replaced and they not got the required hardware from mi. Again after some day's (5-6) i went and same reply from service center, today on 28 sep i called again and there is same reply that your phone is not ready it will take more time. How much time? They don't know. I don't have my phone from 5th sep 2016, it's 23 day's passed out and i don't get my phone ready even i don't know when i will get this because there is no replay from service center. Following is the invoice detail of product. I am suffered from mi service, now i realised i should not bought mi product. Return my money at the earliest or throw the mobile in sea & forget about customer concern.

Name : sachin tank
• contact number : [protected]
• alternate contact no: [protected]
• imei : [protected]
• job sheet number: there is no job sheet no paper given to me by service center
• model number of device : redmi note3 fdd-in-enhanced-golden
• place of purchase : amazon online store india
• name of service center: mi road jaipur - hcl
• address of service center: mi road jaipur

Faulty Redmi Note 3 being delivered however on asking for replacement customer care denied for product being picked up from any location beyond Thane and requested for product to be couriered however courier cost being 750 rs. When requested for a pick up from an alternate address the customer care denied even that. Highly disappointed with Xiaomi.

This is my inquiry no[protected], MI people cheated the customer for money they have need only money, few days back i give my mobile for touch not working problem they have checked and conform it is a liquid damage, how it is possible, if it is liquid damage how it works, the entire touch screen only the problem in that, entire touch only not working remaining functions are working properly then how u said it was a liquid damage, is it water did u conform it was a water why you r do like this ..how the liquid entered in that and what liquid it was.I am not agree with u r report.I am sure It was a fake report.for money u cheated like this and no water marks in the display and i am also an electronics engineer i know everything, they play very cheap tricks, i thought MI is a very good company, but it is very bad company.they are always thinking how to avoid the warranty and how gain the money for customer, there is no reliability was not a ordinary mobile to open and removed the battery everything and dried, use a common sense how it was a liquid damage, please go through this issue and do the needful to me.

I had percused a phone At 10august it was not switched on so i submitted my phone to mi service center at rewa m.p they given me a date to recieve a phone after 15dayS i had submited my phone on 24 august my phone is on warrenty from that date to todays date they are making different excuse from the last one month of period they they cant able to repair my phone they are making fool to the customer i simply lost total 1 month period of my Warrenty and there are very few service center of company so i have to travel 200 km from katni to rewa to give my phone to repair then what is the mean of warrenty that i m wasting my money into travelling fooD and other expanse then only i cant recive my phone till now kindly take a Strict action beacauSe other company hardly take 5days to repAirs the phone but they are making fool to customers

My self pravin mogal i have submitted my device at shivaji nagar service centre pune india.

Job card no : wxin[protected]
Imei no : [protected]
Sn : 10969/20081114
Cosmetic : good appearance
Symptoms : power off
Expiry date :[protected]

My phone was working fine but suddenly it got dead therefore, i submitted the device in service center to claim my warranty.
Service center was claiming that the set got liquid damaged i. E. Litmus was red
But the els of my phone was not done in front of me while creating my job card els of 4-5 handset has been done by same engineer
Because i have a bad service experience and argument with one of the engineer at service center.
After 10 minutes the engineer told me that the set is liquid damaged,
And he brought my mother board from esd safe restricted area & he show me the litmus condition it was slightly red.
I didn’t use my phone in liquid area or in rain then how should it possible from my end.
Please find the attachment of job card and purchase invoice copy.
Kindly support for under warranty repair.

Thanks and regards,
Pravin
+91-[protected]

I have given my mi earphone in mi service center (Infotel services shop no - 1, ground floor, infinity benchmark building sector v, salt lake city, kolkate) on 11/8/2016 but till now i have no information for my earphone. I have gone several time to the service center asking about the status of my replacement but can found any reply from the customer care executive. I have also tried to call many time to service center but every time the call got disconnected.

No update forget about service

— forwarded message —
From: rohit singh
Date: mon, sep 26, 2016 at 12:24 pm
Subject: re: am i done any mistake [incident:[protected]]
To: xiaomi india customer services

Hi,

Can i get an update. i still not received any confirmation or update. even though it is and escalated issue.

Thanks

Rohit

On fri, sep 23, 2016 at 10:14 am, xiaomi india customer services wrote:

Image

Recently you requested personal assistance from our on-line support center. below is a summary of your request and our response.

Subject


Am i done any mistake

Response by email (aashish) (09/23/2016 10:14 am)

Hi rohit,

Greetings from mi india customer support. my name is aashish.

I apologize for the inconvenience caused to you. i understand that you are eagerly waiting for your device to be fixed. i will surely help you in this regard.

I am glad to inform you that i am escalating this case to concerned department for proper handling. they will get in touch with you shortly. i request your kind cooperation and patience in this regard.

In case if you have further queries, please feel free to contact us. we will be more than happy to assist you.

Regards,
Aashish
Mi india customer support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/miindiaofficial#!/xiaomiindia
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (rohit singh) (09/22/2016 02:28 pm)

Hi xiaomi,

I am wondering, am i done any mistake to purchase phone from xiaomi.

From the day phone was delivered, i am facing issue of rebooting. after one month o[censored]ser (thought might be get fixed with updates) visited the service center to get it repaired.

First of all, service center not accepting the phone for repair they said we have long queue to serve so please come after two weeks. after two week they accepted and told it may take two month to get it repaired.

After more than two month of wait i got my phone "so called" repaired. "so called", because still issue exists.

I also raised a complain to mi call center they saying they will not able to do anything but get it repaired with our service center. so, i have submitted the phone again to the service center to get it repaired. complain number to the call center[protected].

Now i got the same update, we have long queue just to check your phone it will take more than 15 days and after that if any parts required to change it may take another month.

We are living in the world where every 6 month we are getting more advance and more powerful phones in market. is it legitimate to wait for service so long.

I just need help from xiaomi

"please help me to use my phone".

I am not able to use the phone from the date i purchased to till date.

If i not got any help i don't have any other
Choice but to go to social media and consumer forum.

Attaching the receipt for reference.

Looking for speed solution.

Thanks

Rohit

​

On sun, jun 5, 2016 at 6:52 pm, mi india wrote:

Order id #[protected]
Contact us online

Your mi order is now delivered.

Thank you for shopping with us on mi.com!
The order invoice has been attached for your reference.

Order detail order summary

Redmi note 3 silver 32g

₹11, 999 x 1 = ₹11, 999

Subtotal: ₹11, 999
Shipping: ₹0
Total: ₹11, 999

Delivery information
Name: punam singh
Phone: +91 [protected]
Address: flat # 106 gharunadha appt. railway hunter road paschimi lohanipur kadam kuan, kadam kuan, patna, bihar-800003

*package will be delivered between 09:00-19:00 from monday to saturday. there are no deliveries on sunday and on public holidays.

Customer support: service.[protected]@xiaomi.com
Customer hotline:[protected]

Question reference #[protected]

Date created: 09/22/2016 02:28 pm
Date last updated: 09/23/2016 10:14 am
Status: escalated

[ — 001:002819:14872 — ]

The worst after sale service award goes to xiaomi india.
My xiaomi redmi 2 prime was having display issue. So i visited to my nearest service centre. They checked and told me that it will take 20 days.

So i submitted my mobile on 24 august. But even after a month there is no response from the xiaomi india.

The service centre people have no idea about my mobile. I also complaint on there customer care they said in 24 hours my problem will be solved but nohing happened.

Every time they just told me to wait and gave me false promises.

Even i tweeted the same to there manu kumar jain - "xiaomi india head", then also nothing happened. Such a lame company.

Now the customer care and service centre both are not receiving my call.

Is this a way to treat your loyal customers?

I will never ever buy or suggest any xiaomi product to anyone,

Cheap and fake xiaomi india

Jobsheet number : js[protected]
Complaint number :[protected]

Dear sir/mam,
I request you for pick me service document send me for my mobile phone problem (Problem's are that's :-1-charging.2-bettry back.3-heating.4-hanging) solution. But mi company can't send any mail of document of pick me service. My pick up no. Is delba5 and inqurey no. -: [protected]. Company send me massage for pick-up date[protected] but till now not pick up from fedex (Pick me service) company because the document can't recived from mi care till now.. Please solution this problem as soon as possible. I attched my mobile bill copy with complaint.
Thank you

A minor auto touch issue and heating problem reported in warranty and really disappointed from the service this company is providing firstly they registered pick mi then made my device more worst and send me back now again they arranging pick mi they registered it but still no pick up its been 30 days till now issue raising highly frustrated
*second inquiry no. [protected]
*first inquiry no. [protected]
Issue started 27 august 2016

मेरा फोन xiome mi redmi prime 2 जो मैने दि 13/08/2015 को amazon से 6599 रु.का खरीदा था फोन अगस्त 2016 मै खराब हो गया दि.04/08/2016 को xiaomi exclusivs agra 2/216 swadeshi bima nagar agra 282002 केयर सेंटर आगरा पर सही करने के लीए दीया जोव शीट न.js[protected] दी और दि.19/08/2016 को वापस करने को कहा मैने सितंबर में टोल फ्री न.[protected] पर सिकायत की कम्पलेन्ट न.160912/007134 दीया फिर मैने दि.25/09/2016 को service [protected]@xiaomi. com पर कम्पलैन्ट की अभी तक कोई संतोष जनक जबाब नही मिला है
श्रीमान जी से प्रार्थना है कि मेरे फोन की कीमत जुर्माने सहित दिलाने की कृपा करें आपकी अति कृपा होगी जी

Dear Team,
I have brought Redmi Note-3 from amazon. But unfortunately I don't have checked by phone with nano sim with in the time span of return policy of amazon. While i have inserted nano sim in my device i found it's not working. I have call service center for support. They have asked me for software up-gradation i have done all the process they have told.

Lastly i went to a service center at kolkata on 23.07.2016 they have have checked my phone and identified that nano sim slot have problem which needs to be replace. They have issued me a job sheet have number" ISH0137" and asked me to visit after one month. But after one month span i had visited to MI service center they have asked me that your phone will going to delivered after 7 days from the day of visit on that day.

After 7 days i again visited to service center they have said due to problem in parts availability your phone will going to delivered on 25.09.2016. Before visiting on service center i have called today they have asked me that it will take 10 more days to get your phone repaired. So i have called to MI service center today for this issue. They had said the concern person will call me within 72 hours to tell me when my phone will going to repaired and when should i get my phone back.

I like to share few thing regarding this type of service by mi.

1. The service center of MI is of a distance of 300 KM from my town where i stay so it's not possible to visit your MI service center regularly to get my phone repair updates. So please share the specific date and time when should i get my mobile back.

2. Its about 2 months i have given my phone to your service center. These type of service is unexpected from any international brand like MI

3. As my phone has a warranty period of 12 months from the date of purchase . Whether my warranty period will going to be extended as its in your service center for 2 months.

4. Last point i would like to share with you. If this type of service continues from MI with customer harassment policy i am bound to place my complain in proper forum through proper channel.

Hello,

I purchased redmi note 3 32gb from amazon and got the delivery on 26 sept 2016 afternoon.
Order number[protected].

I charged it on that day and hardly used it to do basic phone setting. No games downloaded till now.
Yesterday on 27th morning i had to charge it again till 100 % and by afternoon the battery reduced to 30 % - no videos, games played, nothing extra ordinary, very few calls made and received.

It is very very disappointing considering redmi note 3 has a very high battery backup.

I would request for a replacement of the piece.

Thanks & regards,
Ashish bhatavdekar

I bought xiaomi redmi note 3 on july ...and after 2 months its audio and apps stop responding and after that the phone starts autoswitch off. i went to service centre and they told me that its a motherboard problem it will be change and will take 10-15 days and i submitted my phone on september and its been a 23 days while giving my phone in a service centre but they didn't replied till yet evry time they used to say they dnt have any information regarding it and says to wait next 5 days and so on. i ve also complaint in customer care but they are also not helping me with my problem...

My order no [protected] purchased on 16/09/2016 for mi india website. Still today 27/09/2016 i am not received my product.

Bluedart inform me that shipment untraceable and request me to contac
Vendor for claim settlement issue.

I forwarded bluedart mail to service.[protected]@xiaomi.com.

But no valuable response from xiaomi. They just mailing wait wait... Wait...
Keep patience"

How long should i wait?

Please settle the issue and send my product and other accessories which i ordered as soon as possible or return my money which i paid online.

Regards

Sambhu nath chakraborty
Email id : [protected]@ajantabonican.com

Before submitting my device, I had asked them about the average time it would take to repair. They had told me 20 days. So I submitted them my device on 6th August, but still haven't received any update from their end. I told them many times that I'd be leaving for abroad. But still they are not taking it seriously. I'll be in big trouble if I don't get back my device by 4th October.

Dear sir,
I have purchased my mi earphines in may .i started to utilised it since july but from august right side of earpgone has stopped working so i had submited the same to service center on 27 aug 2016.but suppoese to come today .but none of your customer service representative is responding to my mails.they become shemless now a days.am very much disoopinted.i[censored] cares money value of customers den pls try to solve this problem.
Humble req to all.

This indeed the 5th time the so called 'Innovation made compact' Xiomi mi 4i mobile handset revisited its Parent Place or better call it to be the '2nd Sweet Home' to get refurnished again. Within 11th month of purchase, it spent almost more than 4 months unused due to some or other issues.
More or less all the parts of the handset got replaced, i.e LCD, mainboad, charging adapter, charging port...not sure there any more spare part left to be replaced.

It claims to have unending astonishing features "the display, the battery, the power, the performance and many more...", but that's applicable only if & when the mobile is ON & functioning.
For me to experience these features & exploring them seams to be now a 'Dream that never come True'...
I always need to carry a spare mobile handset as you never know when this Mi 4i will ditch me, as you know that without a mobile phone in today's world is as without air to live.

The Product comes with 1 year of warranty, please confirm that this 12 months includes the days kept in Service center also? What about after the 12th month if it still continues to be the same? Rather to keep the handset in the service center itself once the warranty is over.

The huge queue in Service center may be due to the Engineers are overburdened with their daily task or rather solving issues, request you to please appoint more engineers to solve problem or make more spare-parts available in the service center than handsets.

I have been given multiple explanations for the different issues every time I visits the service center, Need to Learn to use smart phone with the correct charging adapter and software upgrade and many more. I hope I am enough educated how to handle the smartphone, but your engineers told that we don't know to use it rather than solving the issue with phone..!!

This brand now gives the typical description of 'Chinese Product'... Use & Throw ... & if can't then throw. waste of time and money..

The Invoice details: 326268

I am using redmi note 3 from last 4 months and from starting my audio Jack is not working. Now I went to service center they said me its software issues he did the software but issue was the same my audio Jack was not working, fingure print sensor not response most of the time, battery was getting down very fast
And after this they checked and told me its motherboard issue. I was there for more than two hours during these procedure I found most of people have problem in redmi note 3 with mother board issue and service center guy says that it will take 15 to 20 days if so much of problems. Exist than company should recall their phone and I have seen many people not getting their phone since last 45 to & 50 days

I buyed xiaomi redmi 2s prime about six months ago. After that it was having problem in camera. I went to service centre at ludhiana and they thold that come after about 15 to 20 days. I went to them after 20 days they again said come after 20 days. Now its about 45 days after making a complaint and they are not resoonding preoperly. I advise everyone not to buy xiaomi mobiles