Xiaomi India Complaints & Reviews

I had percused a phone At 10august it was not switched on so i submitted my phone to mi service center at rewa m.p they given me a date to recieve a phone after 15dayS i had submited my phone on 24 august my phone is on warrenty from that date to todays date they are making different excuse from the last one month of period they they cant able to repair my phone they are making fool to the customer i simply lost total 1 month period of my Warrenty and there are very few service center of company so i have to travel 200 km from katni to rewa to give my phone to repair then what is the mean of warrenty that i m wasting my money into travelling fooD and other expanse then only i cant recive my phone till now kindly take a Strict action beacauSe other company hardly take 5days to repAirs the phone but they are making fool to customers

My self pravin mogal i have submitted my device at shivaji nagar service centre pune india.

Job card no : wxin[protected]
Imei no : [protected]
Sn : 10969/20081114
Cosmetic : good appearance
Symptoms : power off
Expiry date :[protected]

My phone was working fine but suddenly it got dead therefore, i submitted the device in service center to claim my warranty.
Service center was claiming that the set got liquid damaged i. E. Litmus was red
But the els of my phone was not done in front of me while creating my job card els of 4-5 handset has been done by same engineer
Because i have a bad service experience and argument with one of the engineer at service center.
After 10 minutes the engineer told me that the set is liquid damaged,
And he brought my mother board from esd safe restricted area & he show me the litmus condition it was slightly red.
I didn’t use my phone in liquid area or in rain then how should it possible from my end.
Please find the attachment of job card and purchase invoice copy.
Kindly support for under warranty repair.

Thanks and regards,
Pravin
+91-[protected]

I have given my mi earphone in mi service center (Infotel services shop no - 1, ground floor, infinity benchmark building sector v, salt lake city, kolkate) on 11/8/2016 but till now i have no information for my earphone. I have gone several time to the service center asking about the status of my replacement but can found any reply from the customer care executive. I have also tried to call many time to service center but every time the call got disconnected.

No update forget about service

— forwarded message —
From: rohit singh
Date: mon, sep 26, 2016 at 12:24 pm
Subject: re: am i done any mistake [incident:[protected]]
To: xiaomi india customer services

Hi,

Can i get an update. i still not received any confirmation or update. even though it is and escalated issue.

Thanks

Rohit

On fri, sep 23, 2016 at 10:14 am, xiaomi india customer services wrote:

Image

Recently you requested personal assistance from our on-line support center. below is a summary of your request and our response.

Subject


Am i done any mistake

Response by email (aashish) (09/23/2016 10:14 am)

Hi rohit,

Greetings from mi india customer support. my name is aashish.

I apologize for the inconvenience caused to you. i understand that you are eagerly waiting for your device to be fixed. i will surely help you in this regard.

I am glad to inform you that i am escalating this case to concerned department for proper handling. they will get in touch with you shortly. i request your kind cooperation and patience in this regard.

In case if you have further queries, please feel free to contact us. we will be more than happy to assist you.

Regards,
Aashish
Mi india customer support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/miindiaofficial#!/xiaomiindia
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (rohit singh) (09/22/2016 02:28 pm)

Hi xiaomi,

I am wondering, am i done any mistake to purchase phone from xiaomi.

From the day phone was delivered, i am facing issue of rebooting. after one month o[censored]ser (thought might be get fixed with updates) visited the service center to get it repaired.

First of all, service center not accepting the phone for repair they said we have long queue to serve so please come after two weeks. after two week they accepted and told it may take two month to get it repaired.

After more than two month of wait i got my phone "so called" repaired. "so called", because still issue exists.

I also raised a complain to mi call center they saying they will not able to do anything but get it repaired with our service center. so, i have submitted the phone again to the service center to get it repaired. complain number to the call center[protected].

Now i got the same update, we have long queue just to check your phone it will take more than 15 days and after that if any parts required to change it may take another month.

We are living in the world where every 6 month we are getting more advance and more powerful phones in market. is it legitimate to wait for service so long.

I just need help from xiaomi

"please help me to use my phone".

I am not able to use the phone from the date i purchased to till date.

If i not got any help i don't have any other
Choice but to go to social media and consumer forum.

Attaching the receipt for reference.

Looking for speed solution.

Thanks

Rohit

​

On sun, jun 5, 2016 at 6:52 pm, mi india wrote:

Order id #[protected]
Contact us online

Your mi order is now delivered.

Thank you for shopping with us on mi.com!
The order invoice has been attached for your reference.

Order detail order summary

Redmi note 3 silver 32g

₹11, 999 x 1 = ₹11, 999

Subtotal: ₹11, 999
Shipping: ₹0
Total: ₹11, 999

Delivery information
Name: punam singh
Phone: +91 [protected]
Address: flat # 106 gharunadha appt. railway hunter road paschimi lohanipur kadam kuan, kadam kuan, patna, bihar-800003

*package will be delivered between 09:00-19:00 from monday to saturday. there are no deliveries on sunday and on public holidays.

Customer support: service.[protected]@xiaomi.com
Customer hotline:[protected]

Question reference #[protected]

Date created: 09/22/2016 02:28 pm
Date last updated: 09/23/2016 10:14 am
Status: escalated

[ — 001:002819:14872 — ]

The worst after sale service award goes to xiaomi india.
My xiaomi redmi 2 prime was having display issue. So i visited to my nearest service centre. They checked and told me that it will take 20 days.

So i submitted my mobile on 24 august. But even after a month there is no response from the xiaomi india.

The service centre people have no idea about my mobile. I also complaint on there customer care they said in 24 hours my problem will be solved but nohing happened.

Every time they just told me to wait and gave me false promises.

Even i tweeted the same to there manu kumar jain - "xiaomi india head", then also nothing happened. Such a lame company.

Now the customer care and service centre both are not receiving my call.

Is this a way to treat your loyal customers?

I will never ever buy or suggest any xiaomi product to anyone,

Cheap and fake xiaomi india

Jobsheet number : js[protected]
Complaint number :[protected]

Dear sir/mam,
I request you for pick me service document send me for my mobile phone problem (Problem's are that's :-1-charging.2-bettry back.3-heating.4-hanging) solution. But mi company can't send any mail of document of pick me service. My pick up no. Is delba5 and inqurey no. -: [protected]. Company send me massage for pick-up date[protected] but till now not pick up from fedex (Pick me service) company because the document can't recived from mi care till now.. Please solution this problem as soon as possible. I attched my mobile bill copy with complaint.
Thank you

A minor auto touch issue and heating problem reported in warranty and really disappointed from the service this company is providing firstly they registered pick mi then made my device more worst and send me back now again they arranging pick mi they registered it but still no pick up its been 30 days till now issue raising highly frustrated
*second inquiry no. [protected]
*first inquiry no. [protected]
Issue started 27 august 2016

मेरा फोन xiome mi redmi prime 2 जो मैने दि 13/08/2015 को amazon से 6599 रु.का खरीदा था फोन अगस्त 2016 मै खराब हो गया दि.04/08/2016 को xiaomi exclusivs agra 2/216 swadeshi bima nagar agra 282002 केयर सेंटर आगरा पर सही करने के लीए दीया जोव शीट न.js[protected] दी और दि.19/08/2016 को वापस करने को कहा मैने सितंबर में टोल फ्री न.[protected] पर सिकायत की कम्पलेन्ट न.160912/007134 दीया फिर मैने दि.25/09/2016 को service [protected]@xiaomi. com पर कम्पलैन्ट की अभी तक कोई संतोष जनक जबाब नही मिला है
श्रीमान जी से प्रार्थना है कि मेरे फोन की कीमत जुर्माने सहित दिलाने की कृपा करें आपकी अति कृपा होगी जी

Dear Team,
I have brought Redmi Note-3 from amazon. But unfortunately I don't have checked by phone with nano sim with in the time span of return policy of amazon. While i have inserted nano sim in my device i found it's not working. I have call service center for support. They have asked me for software up-gradation i have done all the process they have told.

Lastly i went to a service center at kolkata on 23.07.2016 they have have checked my phone and identified that nano sim slot have problem which needs to be replace. They have issued me a job sheet have number" ISH0137" and asked me to visit after one month. But after one month span i had visited to MI service center they have asked me that your phone will going to delivered after 7 days from the day of visit on that day.

After 7 days i again visited to service center they have said due to problem in parts availability your phone will going to delivered on 25.09.2016. Before visiting on service center i have called today they have asked me that it will take 10 more days to get your phone repaired. So i have called to MI service center today for this issue. They had said the concern person will call me within 72 hours to tell me when my phone will going to repaired and when should i get my phone back.

I like to share few thing regarding this type of service by mi.

1. The service center of MI is of a distance of 300 KM from my town where i stay so it's not possible to visit your MI service center regularly to get my phone repair updates. So please share the specific date and time when should i get my mobile back.

2. Its about 2 months i have given my phone to your service center. These type of service is unexpected from any international brand like MI

3. As my phone has a warranty period of 12 months from the date of purchase . Whether my warranty period will going to be extended as its in your service center for 2 months.

4. Last point i would like to share with you. If this type of service continues from MI with customer harassment policy i am bound to place my complain in proper forum through proper channel.

Hello,

I purchased redmi note 3 32gb from amazon and got the delivery on 26 sept 2016 afternoon.
Order number[protected].

I charged it on that day and hardly used it to do basic phone setting. No games downloaded till now.
Yesterday on 27th morning i had to charge it again till 100 % and by afternoon the battery reduced to 30 % - no videos, games played, nothing extra ordinary, very few calls made and received.

It is very very disappointing considering redmi note 3 has a very high battery backup.

I would request for a replacement of the piece.

Thanks & regards,
Ashish bhatavdekar

I bought xiaomi redmi note 3 on july ...and after 2 months its audio and apps stop responding and after that the phone starts autoswitch off. i went to service centre and they told me that its a motherboard problem it will be change and will take 10-15 days and i submitted my phone on september and its been a 23 days while giving my phone in a service centre but they didn't replied till yet evry time they used to say they dnt have any information regarding it and says to wait next 5 days and so on. i ve also complaint in customer care but they are also not helping me with my problem...

My order no [protected] purchased on 16/09/2016 for mi india website. Still today 27/09/2016 i am not received my product.

Bluedart inform me that shipment untraceable and request me to contac
Vendor for claim settlement issue.

I forwarded bluedart mail to service.[protected]@xiaomi.com.

But no valuable response from xiaomi. They just mailing wait wait... Wait...
Keep patience"

How long should i wait?

Please settle the issue and send my product and other accessories which i ordered as soon as possible or return my money which i paid online.

Regards

Sambhu nath chakraborty
Email id : [protected]@ajantabonican.com

Before submitting my device, I had asked them about the average time it would take to repair. They had told me 20 days. So I submitted them my device on 6th August, but still haven't received any update from their end. I told them many times that I'd be leaving for abroad. But still they are not taking it seriously. I'll be in big trouble if I don't get back my device by 4th October.

Dear sir,
I have purchased my mi earphines in may .i started to utilised it since july but from august right side of earpgone has stopped working so i had submited the same to service center on 27 aug 2016.but suppoese to come today .but none of your customer service representative is responding to my mails.they become shemless now a days.am very much disoopinted.i[censored] cares money value of customers den pls try to solve this problem.
Humble req to all.

This indeed the 5th time the so called 'Innovation made compact' Xiomi mi 4i mobile handset revisited its Parent Place or better call it to be the '2nd Sweet Home' to get refurnished again. Within 11th month of purchase, it spent almost more than 4 months unused due to some or other issues.
More or less all the parts of the handset got replaced, i.e LCD, mainboad, charging adapter, charging port...not sure there any more spare part left to be replaced.

It claims to have unending astonishing features "the display, the battery, the power, the performance and many more...", but that's applicable only if & when the mobile is ON & functioning.
For me to experience these features & exploring them seams to be now a 'Dream that never come True'...
I always need to carry a spare mobile handset as you never know when this Mi 4i will ditch me, as you know that without a mobile phone in today's world is as without air to live.

The Product comes with 1 year of warranty, please confirm that this 12 months includes the days kept in Service center also? What about after the 12th month if it still continues to be the same? Rather to keep the handset in the service center itself once the warranty is over.

The huge queue in Service center may be due to the Engineers are overburdened with their daily task or rather solving issues, request you to please appoint more engineers to solve problem or make more spare-parts available in the service center than handsets.

I have been given multiple explanations for the different issues every time I visits the service center, Need to Learn to use smart phone with the correct charging adapter and software upgrade and many more. I hope I am enough educated how to handle the smartphone, but your engineers told that we don't know to use it rather than solving the issue with phone..!!

This brand now gives the typical description of 'Chinese Product'... Use & Throw ... & if can't then throw. waste of time and money..

The Invoice details: 326268

I am using redmi note 3 from last 4 months and from starting my audio Jack is not working. Now I went to service center they said me its software issues he did the software but issue was the same my audio Jack was not working, fingure print sensor not response most of the time, battery was getting down very fast
And after this they checked and told me its motherboard issue. I was there for more than two hours during these procedure I found most of people have problem in redmi note 3 with mother board issue and service center guy says that it will take 15 to 20 days if so much of problems. Exist than company should recall their phone and I have seen many people not getting their phone since last 45 to & 50 days

I buyed xiaomi redmi 2s prime about six months ago. After that it was having problem in camera. I went to service centre at ludhiana and they thold that come after about 15 to 20 days. I went to them after 20 days they again said come after 20 days. Now its about 45 days after making a complaint and they are not resoonding preoperly. I advise everyone not to buy xiaomi mobiles

Sir
i have sent a mobile to rocket commerce llp, 4th floor, plot no. 183 to 197, & 254 to 258 bommasandra, jigani, link road-562106 vide blue dart courier no. [protected].
As discussed on customer care no. [protected], the mobile is received by the godown on dated 08.08.2016. Whenever i call on the no. The executives advised me to hold for some time. Its been very long time almost two month. But neither i received any reply from your regard.
Please look in the matter, otherwise i will have to go to consumer forum

regards
ayush
shop no. 1, grm complex, bhotoo wali gali, nangloi, delhi-110041
mobile no. [protected]

I purchased redmi note3 (Gold) from mi website on 9th march 2016 having order id #[protected]. Received the same on 15th march 2016.
Its started malfunctioning specifically as to network issues around last week of july 2016.
Firstly, i complained on 2nd august 2016 via mail to mi india on their official email id.
I live in a remote town ie. Sambalpur, odisha. They doont have service center in my location. They suggested me to avail of their pick me service by paying rs. 189/-.
Ie. Their own carrier service, they picked up on 20th august 2016 and retunred it on 2nd september 2016 (Pickmi service by xiaomi [protected]).

Even after the alleged repairs the problem still persisted. Again i was compelled to contact them and the same chain of events was repeated from 3rd september 2016. They again told me to pay rs. 189/- as carraige charges. Which i refused to pay, later on they relented and they schdeuled the pick up on 15th september 2016 but actual pick up was effected on 19th september 2016 (Pickmi service from xiaomi #[protected]).

Then i was informed through email that my has liquid damges which is quoted as verbatim,
"we have received handset model xiaomi redmi note 3 gold for after sales repairs. Your inquiry no. Is [protected]. During our initial inspection of your handset, it has been declared as liquid damage. We are attaching a photograph for your reference.

Therefore the handset is not covered by the manufacturer's warranty terms. However we offer a chargeable repair of the handset, the repair will require the following parts to be replaced. The estimated cost of repairs shall be rs. 7835 all inclusive.

Parts + other charges part code amount (Rs.)*
Main board-h3a-india-32g[protected].00
Daughter board-h3a-india[protected].00
Logistic charges : 189.00
Ervice charges : 290.00
Bank charges (3%) : 228.00
Total estimate : 7835.00

Despite harrasing me for this long they are insisting for me to pay the damage cost as well as carriage charges repeatedly.
But it also worth mentioning here that when they inspected my phone in the first instace ie. On 20th august 2016. They didn't mention the same problem whereas the problem of netwrok issues still persisted, and on my second compalint they claim that there is a problem of liquid damge in my phone. The phone was with me and was not used after they sent it back post-repairs.

Kindly look into the matter and kindly guide and advise me to reach me the right forum to address my issues ie, either provide me a new cell phone or refund my money back.

I bought xiaomi redmi 3s on mi India Website device delivery to me on 5 Sept 2016 after four days later Mobile stuck with mi logo I call for the replacement to the help line they registered my complaint and said that mobile replace with in 24hours after 10days no one coming to pickup mobile my complaint no is[protected] .
Sir, please take action against xiaomi India Pvt Ltd.
Thank you