Xiaomi India Complaints & Reviews

I made a purchase of redmi 3s prime (silver color) from mi india website on 14th sep and the product was delivered on 15th sep. however, the phone was defective as the mic/ speaker was not working. when i raised a complaint with mi india they asked me to visit a service center and obtain a certificate. later they said that they will replace the phone itself and that they have sent in a request with blue dart (logistics partner) to collect my phone. its been 10 working days already and they have not collected it till date. i have made numerous phone calls to the customer service of mi and blue dart and all efforts are in vain. the quality of service provided is simply sub-standard. my 9000 rupees are now down the drain.

Dear sir

I purchase xiomi 3s prime mobile but after one week the phone is hanging problem. So i send the mail at xiomi for mobile replacement or mobile replacement successful after 3-4 days. But not receive me my courier it's held at this location

Plot no. 25,
Ground floor, shivaji marg
Nazafgarh road
Delhi
Pincode : 110015

I coordinate with blue dart customer care & xiomi customer care but no any one help me. So i request you please deliver my courier as soon as..

Thanks

Sunil

Sir i had purchased redmi note 3 mobile phone from flipcart after that it's was not charging my phone i went to the service centre of mi on 29 august and gave them for replacement they told that your charger will come with in 15 days but after 15 my charger does not come i have called them many times to confirm but the they they deny every time. Then i have call them on 25 of september they told me that charger has come you can carry it, i went today to them and they deny to give charger and said that your will be given by tommorow. Sir i become very irritated because i have no so much time my home is 30 km far away from service centre, even they talked me rudely i m very unhappy that. Please do something i couldn't understand what i have to do.
Thank you sir.
I will be very gratful of yours.
My name is - mohd rizwan
Contcat no-[protected]

Sir, with due regard i have to state that i purchased the handset mi4 note last year and it was functioning properly, but mistakenly it got locked. And after that i am unable to unlock the mobile after repeating attempts. There is no any option of "forgotten passward" or login again. My mi account no is [protected] and my mail id is:- [protected]@gmail.com. Lock screen is showing my two email. Id, but both are not in position to unlocked the product after login with correct passward..
Kindly guide me further step to unlocked the product.
Thanking you in anticipation
From:-
Rakesh chaudhary

My mi5 phone i admit at surat service centre but they want 1 month for repair. How can it possible. There was display problem in my phone in warranty period but customer care service is to much low and not as neccesary amployee as customers has problem.
My imei no.[protected] complaint invoice no.4907 date.26.09.2016
Bought 28.07.16 from flipkart.

On 10th september i submitted my mi4i to the model town service center and the problem is with the charging port. It doesn't charge anymore. And there is no call regarding any matter and the number they give me doesn't work "[protected]" and when i go there they told me be back at the end or the month. I an very frustrated with this.

O take this matter very seriously. This happened not only with me but with lots of other people too.

And i think that is there planned strategy because most of the phones are purchase on the last year in the festive sale season. So if they not return our phone in time then if any problem accrue on the same matter/area then we have to pay for the same.

Mi team is not ready to replace my redmi note 3 even within 10 days after delivery. The phone is completely defective. I am not satisfied with the phone at all. They say they do not provide refund policy when i asked for the refund. When i asked for replacement then, they are not even replacing my phone. Their customer care number [protected] is always busy from 9-6. Customers are never able to connect. On communicating through mail, they are not taking my request further. I am highly disappointed with the phone. My 12k are a waste.

I have submitted my redmi note 3 phone in mi service station on 1st sept 2016 for reaparing but they not have given me my phone uptill now also they are not replying me also. So you please look in to this matter.
My name is harshal patil and i am from wada. I have called them lots of time but they not have given me any serious answer. Only saying that we can not tell confirm to you.

I have received the product xiaome 3s prime on 16th sep'16 evening at my given office address. I have unpacked that box with lot of interests and love and also i was very happy to get this product delivered within two days of order. But at night when i have tried to get the phone to be charged it disappoint me as it was not charging and battery level was in same condition as it was before. Tried it with another charger but the problem doesn't solved. Again i tried to charge it in switched off mode, no indicator was showing nor displaying that as it is being charged. Now my phones battery totally drained out and not able to be switched on. Also the another issue was, when in switched off mode trying to charge that phone was not be able to be switched on. After that i unplugged the charger and after long press of power button phone gets started. I have called the customer care to replace this product, they suggest me to go to the nearest service centers and get checked. After visiting the service center they raised a replacement request. Customer service assured that they will call within 24 hrs and will inform me about replacement confirmation. But, after 3 days they made a call after making several calls to customer care some one named teena called and said about the replacement method that again their courier partner will call for reverse pick up within 24 hrs. It is already again 3 days past i did not got any call from them. It is all about cheating business. I will request indian govt. To close that kind of chinese mobile company.

I recently purchased a redmi 3s prime.
In every call i make, i listen complaints from opposite person is that my voice is not audible or voice is not clear.
So need to repeat every sentence i talk multiple times.
However i can hear voice of opposite person clearly without any issue.
Using same sim cards (1airtel, 1idea) in another mobile (Redmi 1s) everything works fine.
So please provide solution or give me replacement of this handset.

Dear sir/madam we would like to inform that we have purchase a redmi 3s prime gold 32 g model phone form direct online in authorized web site of redmi company against inv. No.[protected] dt[protected] order no.[protected] with amount 8999/- in cash mode. But when we unsealed and open this phone we found that it's screen not working which reason we have unable to use this product.

So, we request to you please arrange to return this item and refund our money at take it on priority base.

I had an mi4i bought on 15th aug'15 worth rs.13, 000. It stopped functioning properly, around 2.5 months ago i. E. 10th july'16. I went to the pune service center on 29th july'16, and after waiting for long hours at the always-full center, they told me that mother board is defunct, and has to be replaced, and that it will take a month to replace the mother board. After submitting, i kept calling the call center and service center, which only connect once in 50 times. I had my request escalated a several times, and it had been 2 months since i submitted my phone so i threatened them to move to consumer court, on 23rd sep'16. So i receive a call from someone at mi india that my phone is repaired and that i can collect my phone from where i submitted. I went there, and they hand me a redmi note 3, 16 gb that costs rs.10, 000. Why on earth would they do this? If i wanted to buy redmi phone, i could do it by myself. I want my mi4i back, repaired. Kindly help me to get me my phone back, because this company xiaomi has made me lose all my patience over 2 months. If they do not have parts available, why manufacture the devices in the first place? I have been facing a lot of inconvenience since the phone started malfunctioning. Moreover, they don't provide a spare phone, and they expect the customer to be fine with all this irresponsible and extremely unacceptable behavior.

I turned the sync on and put some pictures in hidden album. I was not connected to internet.
somedays later, when I connected to internet, i lost all the pictures from beginning in the hidden folder. yesterday again I connected to internet and many old hidden pictures were visible in sync on mode in gallery. but I am not getting my those recently added pictures. neither on cloud. they are extremely important. is there any hope? :(

Sir xiomi red me note3 i have purchaged in 2016may 07 the mobile battery was inbuilt battery i was not open back cover of mobile but the mobile on1st september battery got damaged when i was shown in xiaomi service centre they are telling battery was damaged due to liquid contact & this condition is not coming under warranty sir i was used upto 10:30pm on1 september @night charged upto 95% & at morning when i was seen mobile its not getting on & a single time its not contacted with any single drop of water then how they are telling liquid contact problem as per warranty within six months battery got damaged they have to provide. Customer care also not telling any solutions i was 650km away from service centre still now they are not repaired eventhough i was agreed to pay money for me sir money is not important for me why these companies are cheeting customers you must take action otherwise i am going to consumer contact.

Dear sir,
maine apna mobile redmi note 3 gurgaon haryana ke service center par repair hone ke liye 7 september ko diya unhone 15 din bad mobile le jane ke liye kaha lekin aaj 20 din bad bhi unki or se koi information nahi ayi hai, unke dwara diye gye no par jo ki hai[protected] par hajaro bar fon kar chuka hu lekin koi response nahi ata koi fon nahi uthata, unke customer care no par 4 bar call kar chuka hu lekin har bar ve yahi kahte hai ki abhi repair nahi hua hai jaldi theek ho jyega. Kripa karke mera mobile dilane me meri madad kare.
Rajendra prasad
mo-[protected]
service center complaint no-wxin[protected]
customer care complaint no[protected]

Dear Xiaomi,

I am based at Parel, Mumbai and have bought a Redmi Note 3 in August. We are planning to buy the MiMax for our home use.

Since I am having some technical issues with my Redmi phone, I visited your Customer Service Centre at TVS Electronics Ltd, Lalbaug.
• For almost all my service queries, your Service Representative had a standard, “I don’t know.”
• For one answer he mentioned, “This is a Software problem. Nothing can be done about this.”
• For one last query he replied, “The full Software will have to be reinstalled. You take back-up and give the phone here.”

When I asked him how do I take a back-up he could not explain anything. Repeat “he could not explain anything.” Instead he gave a rude reply, “Aap ke ghar me koi chotaa bacha hai? Usko bolo.”
This is completely unacceptable. If your representative cannot resolve any technical queries, why do you hire such useless persons? Your Company’s other staff members saw and heard me shouting, but none came forward to assist or resolve my technical problems.

My family has recommended that we shift from Xiaomi and shift to Samsung, Lenovo or One Plus 3. But we must not think of the MiMax

Dear sir, this mobile is back camera not working so change the mother board. mi service centre(Ludhiana) Staff is ignore this phone & do not quick service many problems create & delay my work. mi service is to late am feel is very bad & am not satisfied this service so kindly information to you . so please sir you have my solve the problem is fast. Thanks

Hello sir,
my name is vishal, i purchase redmi note 3(16gb, 2gb ram) device, the phone generate many problem like :- battery problem, audio jack problem, finger print sensser not work, first sim slot not work some time etc
i go to your service center and note the complain first time service man change os, second time they take 45 days time to repair but phone not work well, third time they give 15 days time and now 25 days are complete but my phone not give me and not give me any answer . it is very but .now i could not believe to mi product . don't give any advice to any to purchase this company's product. wast company mi .shame on you

I have received my redmi 3s on 17 sep 2016 but unfortunately the phone was defected . I registered the request for replacement on the next day. But still after 10 days the phone was not picked up from me rather it would take another 10 days for replacement . In customer care also they are not helping me in anyway regarding how much time i have to wait for the pick up. And also they are not making aware of the delay. Please consult and help me about this problem . Please feedback. My number and order id are

Mobile no. [protected]
Order id [protected]

Dear sir/madam

I purchased redmi note3 (Gold) from mi website on 9th march 2016 having order id #[protected]. Received the same on 15th march 2016.
Its started malfunctioning specifically as to network issues around last week of july 2016.
Firstly, i complained on 2nd august 2016 via mail to mi india on their official email id.
I live in a remote town ie. Sambalpur, odisha. They doont have service center in my location. They suggested me to avail of their pick me service by paying rs. 189/-.
Ie. Their own carrier service, they picked up on 20th august 2016 and retunred it on 2nd september 2016 (Pickmi service by xiaomi [protected]).

Even after the alleged repairs the problem still persisted. Again i was compelled to contact them and the same chain of events was repeated from 3rd september 2016. They again told me to pay rs. 189/- as carraige charges. Which i refused to pay, later on they relented and they schdeuled the pick up on 15th september 2016 but actual pick up was effected on 19th september 2016 (Pickmi service from xiaomi #[protected]).

Then i was informed through email that my has liquid damges which is quoted as verbatim,
"we have received handset model xiaomi redmi note 3 gold for after sales repairs. Your inquiry no. Is [protected]. During our initial inspection of your handset, it has been declared as liquid damage. We are attaching a photograph for your reference.

Therefore the handset is not covered by the manufacturer's warranty terms. However we offer a chargeable repair of the handset, the repair will require the following parts to be replaced. The estimated cost of repairs shall be rs. 7835 all inclusive.

Parts + other charges part code amount (Rs.)*
Main board-h3a-india-32g[protected].00
Daughter board-h3a-india[protected].00
Logistic charges : 189.00
Service charges : 290.00
Bank charges (3%) : 228.00
Total estimate : 7835.00

Despite harrasing me for this long they are insisting for me to pay the damage cost as well as carriage charges repeatedly.
But it also worth mentioning here that when they inspected my phone in the first instace ie. On 20th august 2016. They didn't mention the same problem whereas the problem of netwrok issues still persisted, and on my second compalint they claim that there is a problem of liquid damge in my phone. The phone was with me and was not used after they sent it back post-repairs.

Kindly look into the matter and kindly guide and advise me to reach me the right forum to address my issues ie, either provide me a new cell phone or refund my money back.

This is my last resort after which i will be compelled to approach court of law.

—
Rohit choudhury
[protected]