Xiaomi India Complaints & Reviews

Address: Fatehgarh Sahib, Punjab, 140412

After using it for 5 months I am facing a lot of problem regarding this product

1- Battery backup of the product is really poor.Battery gets drained after 2-3 hours o[censored]se.
2- At speaker mode the sound quality reduces.
3- Mic problem is there.Person next to me receives late voice while calling.
4- Moreover, phone and charger gets overheated after continuous use of 1 hour.

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Address: Gurgaon, Haryana, 10360/20062361

Website: no

Dear team,
I have purchase mi mobile imei no.[protected] product model mi4i-dual network - in 16-g-gray - beetel on dated 16-oct-2015. many problem are there in mi mobile (camera not working, cannot charge). several times going to your service stations sec.14 gurgaon. but problem still not resolved. last times i have submitted on dated 19-sep-2016 time 10.36.18 handover to puneet malik & he is ask complaint sole with in weak but really surprising that still it is not repaired. kindly resolve my complaint immediately.

Thanks
Amit sehrawat
[protected]

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Address: Hisar, Haryana, 125001

Website: www.mi.in

Sir mera phone 4 mhino se hisar care me h unhone phle 15 din ka kha tha ab khrhe h aapki job sheet nhi ktegi
sir mene toll free number pe bi complain kr di h no solution plzzzzzz help
sir us phone ko thik hone ke baad mene care ke ander update karwaya tb care ke ander hi wo dead ho gya ab wo kh rhe h care se imei number change ho gye h humkuch nhi kr skte so sir plz helppp
i am belong from village
ghr waale bi gussa kr rhe h itne dino se phone kha h
wareenty me h ab tk billl bi h phle ki job seet bi h

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Address: Thane, Maharashtra, 400612

Sameer Khan ...Mumbra
I had purchased MI Redmi Note 3 on 6th Sept for 11, 999 from MI app and my order no: is [protected]
The phone was activated on 7th Sept, 2016 and only two days that is on 9th Sept the touch screen stopped working. Could not even switch off the cell phone. Immediately on 12th Sept, 2016 when took the phone to the nearest service center at Thane, was informed that they would repair the cell phone. We refused since it was a new phone. Then they agreed and said that a representative would come to collect the phone within 24 to 72 hours. Even after 12 days no one came to collect the phone. Also did a follow up by calling their customer care number but they kept on saying that someone would come to collect the phone very soon. On 22nd Sept, 2016 we received an email stating that we need to courier the phone to Bangalore workshop.
When it comes to deliver the phone MI can deliver it to any remote area but when it comes to pick up the phone for replacement MI has has their restricted boundries that is just in Thane. The charges to courier the phone to Bangalore will not be refundable my MI.
MI service was pathetic and not helpful at all.

My complaint I.D. is[protected] &[protected]

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S

Sinni Abhi

from Gurgaon, Haryana

Sep 26, 2016

I purchased redmi3s, prime 32, from 1st day the issue is automatically rebooting, I called their toll free no. They told me to reset and go near by service center.from service center they said to replace it as hardware is also not responding. So till now they saying the replacement team will call u .till now I didn't get any call. Really it's a worst phone and there services as I purchased from its website only.if I have purchased from flipkart or Amazon it's more better as no pain for replacement. Phone poor and it's services also

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Address: Bangalore, Karnataka, 562106

Website: mobile.mi.com

I am shashank agarwal, from cuttack, odsha. I purchased a redmi note 3 32 mobile phone from amazon, 3 months back that is in june. Now just after 3 months of purchase it shows some problem so i went to redmi service center located at bhubaneswar. On the 1st attempt they told me that the phone is need some update and returned me with in 5 minutes of recieve. When i came back to home it shows its previous problem so again after three days i went to service center again and they told me that the mother board of the phone not working correctly so it need to be changed and keep the phone for 3 days and told we will call you back after 3 days. I am waiting for his call and after 8 days there is no call from service center. Again i went to bhubaneswar which is about 40 km from my place. After that i said what is status of the phone whether it is corrected or not, they take my job sheet and waiting for 3 hours and finally said we will take 15 days from that date to repair it. Whether i purchased a new phone to stay it at service center. I have only one phone so it is very difficult for me for communication. If one new phone is damaged within 3 months of purchase, is mi india will make right phone for sell or it is a process for earning money. It is now upon redmi india that they see that message and repair or exchange my phone immediately other wise i will go for a consumer case against redmi india.
My contact no is -[protected]

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Sep 27, 2016

Complaint marked as Resolved

no response from company or any other media.so in which way the complaint is resolved

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Address: Bangalore, Karnataka, 148024

Website: Mi.com

I got redmi 3s prime delivered on 13th september... I switch onned the mobile on 2nd day it showed problem gets switched on off regularly i called customer care on18 .. Due to some reasons it didnt connect... It connected on 20th i said my problem they asked to update backup switchoff reset factory reset... I did everything..nothing worked... I dnt knewed about their replacement warranty that time... Now i called fr replacement they said 10 days r over... What the heck are they doing when i called on 20th????? Bc i have the recording of calls... I still request them to replace my phone or repair it for free with pickup and drop service... PLEASE XIAOMI... ITS A REQUEST..

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Address: Thane, Maharashtra, 400602

Website: www.mi.com

I have given my phone for repair to xiaomi service center in thane. the phone was given on 4th june 2016. Since then i have got no clarity on the matter. It was in warranty period when given to the service center.
No response from the company inspite of mailing them a lot of times and calling their service centre for the support.

the job sheet is attached for reference.
I have posted on facebook, twitter and email to a lot of people on Xiaomi but no response received from anyone.

the man at service center says they do not know where my phone is.

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Address: Mumbai City, Maharashtra, 401107

Website: www.mi.com/in/?gclid=Cj0KEQjwyJi_BRDLusby7_S7z-IBEiQAwCVvn9sbhpPWqjaiPgb8Bqwfazi1Ew1mkoTz14w-01NrLjg

Mobile had purchased from amazon and manufacture. By redmi this both company is cheating all customers.

I bought redmi note prime 13 march 2016. Due to rain mobile wet in rain. Mobile got a display problem mobile is getting on i can received calls mobile is working there is only display issues.

Today my dad visited nearest mi service center at malad - sv at kothari mindspace mall 1st floor.

My dad explain issue about mobile to service center guy very clearly about issues. Service center guys asked to pay rs.7000/- for display repairing mobile cost is 8000 & for display this guys are charging 7000/- i mean look at this frauders.

For opening mobile and giving estimate quote they are charging rs.125/-

This chinese mobile makers are fooling our indians. They think indians are fools they will buy anything

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Address: 400603

Website: mi.com

I received a damaged redmi note 3 on 12th September and decided to quickly complain about it so tried calling the hotline number but the line is always busy so we tried chatting and they only said that we will get a call back within 24 hours for the past week.
now it's been 12 days and there is no response from their side. no callbacks no messages.
i have uploaded the pictures of the damaged product.
also i have read everywhere that their after sales service is the worst but i still have hope that they would replace my phone.

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Address: 110007

Website: chrome

I m submitted my mi 3s prime on 20/9/2016.i submitted it on kamla nagar branch. i m sorry to say but it is a worst service center where staff members has no tym to talk wid customers... i forgot my pattern lock that is why i submit my phone. they said plz come after 20 min i went there.. they said plz come tommorow .. i went next day they said ur phone is forgotten.. we r finding ur phone.. they said plz come tommorow morning.. i went there in morning. finally they said ur phone 's screen is blank.. i said u hav my phone since 3-4 days... why u cant tell me... they use inapropriate words... they had much attitude. they talk to mee in attitude. then i m complainting. i m requesting plz solve my issue of this phone... and take hard action to there attitude...

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Address: 395004

This is with reference my complaint / Ref. no.[protected] for replacement of Redmi note 3 which I am following up since 06th-sept16. Even though your department had already referred the same to your logistic department for pick up the device from office, logistic department has not pick the device and even there is not a single call till date. I purchase Redmi 3s from Mi.com (MI STORE) which is delivered to me on 06.09.16 and when I started using I discovered that mobile is switching off automatically while using. i also try to resolve the issue which is failed again facing same problem at service center after job done. I started calling customer care number from 07.09.16 and ultimately connected on 24.09.16 he said with in 24 our you will, get cal fro pickup but still not. but no use. Since than I am following up for the same. As I have done the transaction first time with MI.com and I feel like cheated. Request you kindly speed up the matter or refund my money as this causing me mentally harassment - pls help me. and no response

JACKIE RANA - [protected]
email:- [protected]@gmail.com

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Address: Raisen, Madhya Pradesh, 313004

My phone have a problem of physical keypad problem it suddenly stopped working when i was went service center they told me you have to wait for 20 days and when i went to there service center they tell that you have to wait more days bcoz we don't have parts of this phone. Plz give my phone in working condition or a replacement with new one otherwise i will go to consumer court. This is my j wxin[protected]

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.mi.com/in/index.html

Hello Team,

I have raised complaint on Sep 4th, 2016. Today date is Sep 24th. Still my issue is not resolved.

Received Damaged Product (Order ID: [protected]) [Incident:[protected]]

MI Customer Service is one of the worst and pathetic service which i have ever seen. I will not recommend to buy any product in MI, you wont get proper response from MI Customer Care if you face any issues with the product. I would like to give Negative Rating for MI Customer Care.

I don't understand, for return and replace why you guys are taking these many days.

I have received defective Redmi Note 3 Flip Case Black product.

Please take back your product and re-send the good condition product. Or else just refund the money, i will try to place in Amazon/ Snapdeal/ Flipkart.

Please look into this issue as soon as possible.

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Address: 395004

हर रोज में आपके कस्टमर अधिकारी से बात कर ता हु के मेरा मोबाइल का रिप्लेसमेंट के अर्जी स्वीकारी गय हे. फिर भी मेरा मोबाइल रिप्लेसमेंट नहीं हुआ है. मेरा कंप्लेंन नंबर :[protected] है. मोबाइल खरीदी तारीख :01/09/2016. कोम्प्लैन्न तारीख :- 06/09/16 और आज भी मेरा फ़ोन रिप्लेस नहीं हुआ. कृपया मेरी मदद कीजिये.
मेरा कांटेक्ट नंबर [protected] मोबाइल खरीदी तारीख :01/09/2016. कोम्प्लैन्न तारीख :- 06/09/16 और आज भी मेरा फ़ोन रिप्लेस नहीं हुआ. कृपया मेरी मदद कीजिये.
मेरा कांटेक्ट नंबर [protected]

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Address: Patna, Bihar, 800007

Website: Mi service center

I m purchase redmi note 3 before 5 month. Good working. No issues. But one day i m going mi service center patna Rajendra nagar. No issues my phone but maine sirf software update ke liye phone diya. After update my phone was not working properly. Mainepucha unse but service center waali ne kaha hume ni pta kaise huaa. Ab kuch ni ho skta. Mera phone warranty me h. But not replace my phone and not repair my phone. Bad service centre. Jaildi se jaildi mere issues khtm kiya jaaye nai to mecourt jaauga.. Consumer court. My name is ravikant kumar. My phone is [protected].and purchase amzon india 15 april.

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Address: Bangalore, Karnataka, 411014

Website: www.mi.com/in

I had lots of confidence in the MI brand but I am losing it because of the pathetic after sales experience I am having. I have ordered Redmi Note 3 (16 GB) on Sept 11, 2016 (Order ID: [protected]) and received the phone on Sept 14, 2016. This is the 5th Xiaomi phone I have ordered and was much excited about it. But after I opened the package I was disappointed to see a crack on the phone screen.

I tried looking for the return option in the MI store app but couldn't find it. The next day I found an email id of the customer care and told them about the problem. They replied the next day and asked me to share the pic of the phone [Incident:[protected]] which I did. Next day I observed that the dimension of the crack has increased and immediately shared the pic and have mentioned in my email that I am getting concerned about the phone and something has to be done on priority (In meanwhile I switched off the phone and kept it in the box in which the phone was delivered). I received a call from Sept 19, 2016 and they asked me to share the front and back pic of the phone box and the packet in which it was delivered. They mentioned that I will get some resolution within 72 hours. On Sept 22, 2016 I called up the customer care again and they told me that by EOD I will get a call or an email and my phone will be replaced for sure. On Sept 23, 2016 I received an email again to share the pics. I called up the customer care and they confirmed that they have received the pics. I don't know why the email team didn't receive the pics. I am getting a feeling that MI India wants to frustrate the customer so that they stop following them.

I have never expected this kind of a cold response from your company. This is frustrating and I don't if your company really want to make their customer feel like a KING.

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Address: Uttara Kannada, Karnataka, 581343

Website: MI india

Myself ordered redmi note 3 mobile on 7 th september but it took nearly 8 day for the delivary of d product.u did delivary on 15 th september. The product which was given to me was a deffective and fully damaged one. I requested u for the replacement on 17 th september as u had mentioned that u will give replacement within 10 days from delivered date .but u didnot accept the request. U just ignored our request by giving some silly reasons. but it is manufacture problem...Whenever we informed u and also mailed u d problems u just ignored.
I think this is how u treat ur customers !!!.and finally my replacement request was rejected. So I lost my12, 000rs And it won't reply properly for ur problems.Still i have 3 days for replacement .I[censored] can't replace it with good one then refund my full amount.order id:[protected].complaint no:[protected]. purshace in MI india store official application...MI.in
please solve my problem as well as soon...I request you...

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Address: Thane, Maharashtra, 400604

Hello,
I m mr. Kalpesh from mumbai. I purchased red mi note 3 mobile (Model 2015116) on 10 september 2016 and within one month it is giving several problems like it is not ringing for the notifications, automatically messages are send, sound problem and even gets hang. Any word gets typed.
Request you for quick action of replacement or repair immediately.

Best regards,
[protected]

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Address: Bhilwara, Rajasthan, 311204

Website: xiomi.com

Dear Sir/Madam

my phone's speaker was not working properly so i sent it to your service center at jaipur on 25-aug-2016. I am enclosing the receipt i got form your service center. It has been almost one month but i haven't got my phone back. I hadn't expect this kind of poor service from your esteemed company. So i request you to either repair my phone at the earliest or replace it with a new one otherwise i wolud have no option but to go the consumer court.

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Address: Agra, Uttar Pradesh, 282001

Dear sir,
My name is umesh from agra up.
My job sheet no:- js[protected]
Dated:- 20/07/2016.

Sir, i purchase my smartphone "mi note -3" but after passing 25 days its adopter was not working, so i contact my nearest customer service center at agra in up (282001) and submit the adopter with my details. they said that they replaced my adopter within 15 days. but after passing 2 months they did not give the satisfy answer in revert.
Now i am very disappointed with them and so many times contact with them on toll free number, emails and live chats also but every time they said to me this case in under processing and resolve very soon.

Sir, i could not experience this smartphone without original charger and sold out also. now i am very frosted with fake company.

I am sending you "service job sheet copy" with this post.

Kindly do the needful and confirm us as very soon.

Thank you

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Sep 27, 2016

Complaint marked as Resolved

sir, no one single step has been taken by the company to resolve my problems, they always said that please give us some time your process is under consideration. they provide me new complaint no every time. which is mention below 1:- 160813000633 and 160826005322 company contact no (toll free):- 18001036286 my contact no:- 8899289779 Sir I am sending you, last email which is send by the company from the address ([email protected]). as given below. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you. Subject Complaint regarding job sheet no. "JS-16072000317" Response By Email (Nagma) (09/15/2016 05:58 PM) Hello Umesh, Greetings from Mi India. My name is Nagma. I understand your concern regarding the status of your Adaptor which is under repair. I apologize for the inconvenience caused to you in this regard and I will surely assist you with your concern. I want you to know that we will do our very best to continue to meet your needs. I request you to share your contact details so that we can Escalated issue . I appreciate your interest for Xiaomi products. Please get back to us in case you have any further query. We would be happy to help you. Regards, Nagma Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia/ Web Chat Service:http://www.mi.com/in/service/online Hotline: 1800 103 6286 Customer By Service Email (umesh saini) (09/14/2016 01:33 PM) Dear Sir, I am very unlucky customer of MI. I feel very shameful to be a MI customer... I purchase your MI note 3 last 25/06/2016 but after passing 25 days adopter has not been working properly. after that i visit your agra (UP-West) Dated-20/07/2016 customer service center. they promise to provide me better service and received my adopter and they confirm to return date 04/08/2016. right now they could not give me a solution in that... now after passing 55 days...your possess is in pipeline... so plz, sir provide me a single answer to give me my adopter back or not.. otherwise i take a positive action against it. Because i am very fed-up to MI service i request to your customer service provider, so many time but now enough that. Thanks UMESH KUMAR SAINI Question Reference # 160914-004470 Date Created: 09/14/2016 01:33 PM Date Last Updated: 09/15/2016 05:58 PM Status: Closed

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S

S soni

from Amod, Gujarat

Oct 15, 2016

G. A.noon
I purchase your mi cellphone mobile DT. 8th Oct.2015 and before last three time visit your service center but I am not satisfied your mi exclusive service centre in Surat center.
So please reply my complaints.
Inv.no. KA-BLRS[protected]

Xiaomi India Complaints & Reviews

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