Xiaomi India Complaints & Reviews

This is with reference my complaint / Ref. no.[protected] for replacement of Redmi note 3 which I am following up since 06th-sept16. Even though your department had already referred the same to your logistic department for pick up the device from office, logistic department has not pick the device and even there is not a single call till date. I purchase Redmi 3s from Mi.com (MI STORE) which is delivered to me on 06.09.16 and when I started using I discovered that mobile is switching off automatically while using. i also try to resolve the issue which is failed again facing same problem at service center after job done. I started calling customer care number from 07.09.16 and ultimately connected on 24.09.16 he said with in 24 our you will, get cal fro pickup but still not. but no use. Since than I am following up for the same. As I have done the transaction first time with MI.com and I feel like cheated. Request you kindly speed up the matter or refund my money as this causing me mentally harassment - pls help me. and no response

JACKIE RANA - [protected]
email:- [protected]@gmail.com

My phone have a problem of physical keypad problem it suddenly stopped working when i was went service center they told me you have to wait for 20 days and when i went to there service center they tell that you have to wait more days bcoz we don't have parts of this phone. Plz give my phone in working condition or a replacement with new one otherwise i will go to consumer court. This is my j wxin[protected]

Hello Team,

I have raised complaint on Sep 4th, 2016. Today date is Sep 24th. Still my issue is not resolved.

Received Damaged Product (Order ID: [protected]) [Incident:[protected]]

MI Customer Service is one of the worst and pathetic service which i have ever seen. I will not recommend to buy any product in MI, you wont get proper response from MI Customer Care if you face any issues with the product. I would like to give Negative Rating for MI Customer Care.

I don't understand, for return and replace why you guys are taking these many days.

I have received defective Redmi Note 3 Flip Case Black product.

Please take back your product and re-send the good condition product. Or else just refund the money, i will try to place in Amazon/ Snapdeal/ Flipkart.

Please look into this issue as soon as possible.

हर रोज में आपके कस्टमर अधिकारी से बात कर ता हु के मेरा मोबाइल का रिप्लेसमेंट के अर्जी स्वीकारी गय हे. फिर भी मेरा मोबाइल रिप्लेसमेंट नहीं हुआ है. मेरा कंप्लेंन नंबर :[protected] है. मोबाइल खरीदी तारीख :01/09/2016. कोम्प्लैन्न तारीख :- 06/09/16 और आज भी मेरा फ़ोन रिप्लेस नहीं हुआ. कृपया मेरी मदद कीजिये.
मेरा कांटेक्ट नंबर [protected] मोबाइल खरीदी तारीख :01/09/2016. कोम्प्लैन्न तारीख :- 06/09/16 और आज भी मेरा फ़ोन रिप्लेस नहीं हुआ. कृपया मेरी मदद कीजिये.
मेरा कांटेक्ट नंबर [protected]

I m purchase redmi note 3 before 5 month. Good working. No issues. But one day i m going mi service center patna Rajendra nagar. No issues my phone but maine sirf software update ke liye phone diya. After update my phone was not working properly. Mainepucha unse but service center waali ne kaha hume ni pta kaise huaa. Ab kuch ni ho skta. Mera phone warranty me h. But not replace my phone and not repair my phone. Bad service centre. Jaildi se jaildi mere issues khtm kiya jaaye nai to mecourt jaauga.. Consumer court. My name is ravikant kumar. My phone is [protected].and purchase amzon india 15 april.

I had lots of confidence in the MI brand but I am losing it because of the pathetic after sales experience I am having. I have ordered Redmi Note 3 (16 GB) on Sept 11, 2016 (Order ID: [protected]) and received the phone on Sept 14, 2016. This is the 5th Xiaomi phone I have ordered and was much excited about it. But after I opened the package I was disappointed to see a crack on the phone screen.

I tried looking for the return option in the MI store app but couldn't find it. The next day I found an email id of the customer care and told them about the problem. They replied the next day and asked me to share the pic of the phone [Incident:[protected]] which I did. Next day I observed that the dimension of the crack has increased and immediately shared the pic and have mentioned in my email that I am getting concerned about the phone and something has to be done on priority (In meanwhile I switched off the phone and kept it in the box in which the phone was delivered). I received a call from Sept 19, 2016 and they asked me to share the front and back pic of the phone box and the packet in which it was delivered. They mentioned that I will get some resolution within 72 hours. On Sept 22, 2016 I called up the customer care again and they told me that by EOD I will get a call or an email and my phone will be replaced for sure. On Sept 23, 2016 I received an email again to share the pics. I called up the customer care and they confirmed that they have received the pics. I don't know why the email team didn't receive the pics. I am getting a feeling that MI India wants to frustrate the customer so that they stop following them.

I have never expected this kind of a cold response from your company. This is frustrating and I don't if your company really want to make their customer feel like a KING.

Myself ordered redmi note 3 mobile on 7 th september but it took nearly 8 day for the delivary of d product.u did delivary on 15 th september. The product which was given to me was a deffective and fully damaged one. I requested u for the replacement on 17 th september as u had mentioned that u will give replacement within 10 days from delivered date .but u didnot accept the request. U just ignored our request by giving some silly reasons. but it is manufacture problem...Whenever we informed u and also mailed u d problems u just ignored.
I think this is how u treat ur customers !!!.and finally my replacement request was rejected. So I lost my12, 000rs And it won't reply properly for ur problems.Still i have 3 days for replacement .I[censored] can't replace it with good one then refund my full amount.order id:[protected].complaint no:[protected]. purshace in MI india store official application...MI.in
please solve my problem as well as soon...I request you...

Hello,
I m mr. Kalpesh from mumbai. I purchased red mi note 3 mobile (Model 2015116) on 10 september 2016 and within one month it is giving several problems like it is not ringing for the notifications, automatically messages are send, sound problem and even gets hang. Any word gets typed.
Request you for quick action of replacement or repair immediately.

Best regards,
[protected]

Dear Sir/Madam

my phone's speaker was not working properly so i sent it to your service center at jaipur on 25-aug-2016. I am enclosing the receipt i got form your service center. It has been almost one month but i haven't got my phone back. I hadn't expect this kind of poor service from your esteemed company. So i request you to either repair my phone at the earliest or replace it with a new one otherwise i wolud have no option but to go the consumer court.

Dear sir,
My name is umesh from agra up.
My job sheet no:- js[protected]
Dated:- 20/07/2016.

Sir, i purchase my smartphone "mi note -3" but after passing 25 days its adopter was not working, so i contact my nearest customer service center at agra in up (282001) and submit the adopter with my details. they said that they replaced my adopter within 15 days. but after passing 2 months they did not give the satisfy answer in revert.
Now i am very disappointed with them and so many times contact with them on toll free number, emails and live chats also but every time they said to me this case in under processing and resolve very soon.

Sir, i could not experience this smartphone without original charger and sold out also. now i am very frosted with fake company.

I am sending you "service job sheet copy" with this post.

Kindly do the needful and confirm us as very soon.

Thank you

Hi,

I am purchasing Redmi note 3 from amazon on 9th august 2016 after 1 months there was a issued of charging while i put on charging it won't charge after switch off the phone it will charge but it will take 10 to 12 hours to charge full. If i attached mobiel to computer the usb dosen't work. So took it to the Mi servi ce centre they told me its a software problem. So asked them to reinstall the softeware after they told me its hardware problem. So I asked them to replace the mobile if within 1 and half month it gives hardware problem its means its defective but the person sitting on the customer care chair arugued using bad language. After i call mumbai customer care number they also refuse to replace they told that we can repair. So friends think before puchasing this mobile phone because i have bad experience.

I have purchased xiaomi note 3 golden mobile dated on 1/8/2016 flipkart
my mobile is not working and i have not given a good company services
xiaomi service center is very bad services provid for customer and i have giving
a mobile for service center this service center asking for me your mobile complate repair time pireade is more than one month so this company services is not setisfied for me so pls submit my complaint and giving a good response

Sir mere mobile mein sim fass gya hai. And Im from moradabad, toh yaha k mi k service center wale keh rahe hai ki sim nikal toh jayega but warenty khatam hojayegi kyun ki damage mein aajayega. Toh sir iska koi solution ho toh please dijiye. Mujhe ye mobile kharide huwe abhi muskil se 3 din bhi nahi huye hain. Sim nikal hi nahi raha hai. Meine bahut kosis karr li.
Sir agar mi wale hi thik nahi karenge toh kon karega. Warna ye mi center banaya hi kyun hai.

I am kajal singh rajput.
And i purchased your company mobile mi note 3. Nd the mobile display broken two times in two month..
So i want to inform you tht its vry worse quality in your mobile.
And i unsatisfied to your mobile services..
And i want to justice, because two times i attached new display nd cost approx 5000 so this mobile is very costly for me.
And in actual i m belong to middle class family.. So please justice..

Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan mobile-[protected] navi mumbai, maharashtra, india
Question reference #[protected]
• date created: 09/10/2016 11:59 pm
• date last updated: 09/21/2016 05:53 pm
• status: closed

Response by email (Palku) (09/15/2016 11:14 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
I understand that you are facing issue while using third party app on your device. I know you are looking forward to getting this issue resolved. I will surely help you on this.
I would request you to uninstall and reinstall the application and check. However, you can use inbuilt scanner app in miui 8 in order to scan the documents.

-go to tools.
-scanner.
-documents.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/16/2016 07:30 pm)
I think mr. Palku you have not read my mail properly, or maybe you don't understand english. That's the reason you have given me a very stupid, silly and irrelevant solution. As written in my mail i have tried everything before writing the mail. Trial & error, expert advice, help line, service center, etc. My question is why mi 5 is not displaying camscanner folder in a connected pc, when all the phones in the world, including all models of xiaomi do. If you don't understand simple english please consult your senior, before i take the pain to be a pain for all of you. I have paid rs. 23000.00 for mi 5. What for? Not a single mi 5 is being connected to mi pc suite. Why? All other xiaomi models very well connect to the mi pc suite. Why all the problem with mi 5. Dear this is not my lone problem, along with me there are 8 other mi 5 owners who have the same problem. This mail is on behalf of all of them. Please reply asap, and this time something sensible. Please refer one of your service center technician in vashi navi mumbai, maharashtra.
Javed khan
Response by email (Palku) (09/19/2016 11:05 am)
Hi javed,

Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would request you to share the miui version of your device, so that i can validate and assist you on the same.
I am waiting for your response hence kindly write back to me soon as providing you a resolution is priority to me.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/19/2016 11:18 am)
Miui 8.0.2.0

Response by email (Palku) (09/19/2016 05:55 pm)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I would like to inform you that i have checked with the respective team and found that the issue has already been reported to us. Our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.

I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 07:41 am)
Good. Please tell me, why is this issue limited to mi 5 only, when other models of xiaomi are working fine with miui 8.0.2.0. I have a redmi 1s running on miui 8.0.2.0 it has no such issue as seen with mi 5. Both camscanner & mi pc suite are working on it. What is the point in buying a phone for rs.23000.00 when it cannot serve a purpose?
Response by email (Palku) (09/20/2016 09:58 am)
Hi javed,
Welcome to mi india customer support. My name is palku.
Thank you for your reply.
I apologize for the inconvenience caused. I would like to inform you that the issue has already been reported that mi 5 is not connected to mi pc suite. However, our testing team is working on the issue. We will try to fix the issue in next miui update. I would request you to wait for some time.
I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
Have a great day ahead!
Regards,
Palku
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:21 am)
Ok fine. I will wait. Please answer my query regarding camscanner. I will advise, please tell your team to try it out with a mi 5 handset. All the other models of xiaomi and all the other phones in the world show camscanner folder in pc, what's wrong with mi 5. Will this issue also be rectified in the next miui update? Can you please give an idea how long do i have to wait?

Response by email (Hrudananda) (09/20/2016 01:19 pm)
Hi javed,
Greetings from mi india customer support. My name is hrudananda.
I certainly understand that you are unable to use camscanner in your device. I know you would like to get this issue resolved. I will surely assist you on this.
Javed, i would request you to set the device to default factory reset mode. I would request you to take the back up of your data before performing the factory reset as it will wipe out the data from your device. Please follow the steps below to resolve the issue.
A. Create a backup:
1. Got to the settings
2. Select additional setting
3. Select backup and reset
4. Select local backups
5. Select backup
6. Select apps, accounts and contacts & deselect system
7. Create backup.

B. Factory reset:
Go to settings — additional settings — scroll down and select backup & reset — scroll down and click on factory data reset — click on reset phone at the bottom. This will reset the phone to factory mode.
I hope above information was helpful.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda, mi india customer support

Customer by service email (Javed khan) (09/20/2016 06:03 pm)
Ok. After i set my phone to factory mode, will camscanner work. As told earlier at least 8 mi 5 handsets checked by me are facing the same problem. Only mi 5 are facing the problem. Even one of your technician in your own service center in vashi, navi mumbai faced the same problem. He had no answer for this. So are your sure that after factory resetting my camscanner issue will be solved.

Response by email (Hrudananda) (09/20/2016 06:14 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please do factory reset as informed in previous email in order to proceed further.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/20/2016 10:37 pm)
Factory reset done, what next

Response by email (Hrudananda) (09/21/2016 10:13 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will surely assist you on this.
Javed, i would request please go through the steps below in order to use camscanner.
-go to tools.
-scanner.
-documents.
For any further queries, please feel free to write back to me.
Have a great day!
Regards,
Hrudananda
Mi india customer support

Customer by service email (Javed khan) (09/21/2016 10:53 am)
Now this is getting out of my patience can some body speak to me or give me number, i will call and talk face to face. I am asking you what is your name and you are replying i love pizzas. Nonsense. You people can't understand simple english. Please take not that all these conversations can be used against you. I have paid my hard earned money to buy mi 5. I will see to that all this mails are displayed all over the various social platform throughout the net. If you can't solve my problem, say so, but for god sake, talk sense, talk to the context.

Response by email (Hrudananda) (09/21/2016 11:15 am)
Hi javed,
Greetings from mi india customer support. This is hrudananda again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i would request you to go through the below link in order find the service center details: -

http://www.mi.com/in/service/repair/

For further queries, feel free to contact me.
Have a great day!
Regards,
Hrudananada
Mi india customer support
Customer by service email (Javed khan) (09/21/2016 04:13 pm)
= text file attachment = attachment 2. Html, 297982 bytes, added to incident
Customer by service email (Javed khan) (09/10/2016 11:59 pm)
I don’t know what to say. I hope you can understand the extent of frustration and mental agony i am going through. Still i am a hardcore loyal fan of xiaomi, since its entry in india. I am instrumental in making many mi lovers. I just upgraded my redmi 1s to mi 5. My job profile involves lots of document scanning. So i use camscanner app.in my phone. At the end of the day i use my pc to transfer the data from my redmi 1s to my pc. My problem started with mi 5, when i connect it to my pc, all the folders except camscanner are displayed. After much brain storming, i called xiaomi customer care. They had no answer to my problem. When a rs. 6000/- phone can show camscanner why not a rs. 23000/- phone can. The help line executive asked me install mi pc suite, which i did. But even with this, i was not able to detect my mi 5, when connected to the pc. My redmi 1s was immediately detected. The help line person asked me to visit a nearby service center. I visited a service center in vashi, navi mumbai and met one mr. Abdul kavi khan. He tried to view camscanner on a pc, no luck. He even tried connecting my mi 5 to the pc via mi pc suite, no luck. He himself owned a mi 5, so he tried all the experiments with his own phone & the outcome was the same. He even tried the task with three other mi 5 handsets but the same problem. None of the mi 5 showed camscanner or were detected by the pc via mi pc suite. At the same time other models of mi were being detected and showed camscanner. The service center person asked me get back after 2 days, by that time he will check out with his seniors in chennai. It has been more than 10 days; i am still searching for solution. Can somebody help me with this before i lose my patience. Please don’t give me a chance to repent my decision and relation with xiaomi.
Javed khan

Response by email (Hrudananda) (09/21/2016 05:53 pm)
Hi javed,
Greetings from mi india customer support. This is hrudananada again.
I certainly understand your concern. I will be glad to assist you on this.
Javed, i apologize for the inconvenience caused. As informed in previous email, i would request you to go through the below link in order find the service center details: -
http://www.mi.com/in/service/repair/
For further queries, feel free to contact me.
Have a great day!
Regards,
Support

Hrudananada
Mi india customer

My redmi 2 prime got some software issue when i go to chamdigarh mi care they told me that motherboard of my mobile has failed as my mobile is on warranty mobile wil repair free of cost. I submitted my mobile on 20 aug 2016 with mi care with jobsheet no. Wxin[protected] its been a month now but there is no response from mi care about my phone how long they are gonna take to repair my mobile

Mera naam rahul hai .main pathankot punjab ka rehne wala hoo .mere ko mi 3s prime mobile bhut acha laga or main online mangwane ke liye 2 or 3 baar koshish kar chuka hoo .par jab bhi flip kart par booking karta hoon to mobile out of stock ho jata hai ..agar company ne sirf gine chune he mobile banaye hain to usko sale karne ka kya fayda . is se acha k mobile banaye he na maine itni mushkil se paise jama kiye the mobile lene k liye .main itna intzaar nahi kar sakta . company ko chahiye ki mobile market mein le ke aye taaki koi bhi kharid sake .mere ko mobile kaafi pasand hai lekin marjet se kahhin nahi mil raha.main koi or mobile le raha hoo or bhi bhut si compnies hai market mein . ... agar apko apne mobile sale karne hai to use market mein layo ya online sabhi ke liye layo ... ye 5 mint dekar customer pareshaan mat karo ... 5 mint buy larne k liye dekar ahsaan mat karo please...

Sir i am kiran kumar i am purchased one Redmi note3 mobile in flipkart Sir its not working 3g and 4g. its working only 2g. sir when i select 3g or 4g its going to emergency call. I purchased in flipkart this product . I feel this is defective product plz solve this problem sir return policy they given but i cont found that problem with in return period.. i believe xioami company plz exchange this mobile and give xioami Redmi note3 another mobile..

Firstly, primary mike was not working in a brand new handset, which xiaomi fails to acknowledge. secondly, when its given to service center, they take ages to fix it, which is manufacturing defect.

Pathetic customer care service. Customer care number always seems to be busy!!

Will not recommend anybody to go with xiaomi!

I am still using my old handset, although I made investment in xiaomi redmi note 3, thanks to such a pathetic brand!! yet to receive the handset from service center. On the top it, there is no way by which I can track if the phone is repaired or it will take another year to get repaired.

I gave my earphones for replacement to mi service center, ashok nagar, chennai on july 23. They told me that they will be replace them within 20days. Its been 2 months now, and i haven't yet received any response from their side. Whenever i try to call this service center, their number is either busy or not reachable. I have reported this incident to mi several times, and yet their is no response. Every time i talk to them, they are asking...