Xiaomi India Complaints & Reviews

Address: 700026

I purchased a Redmi Note 3 16gb phone on 7th August, 2016. As the very next day its sim slot appeared to be not working properly. So, I contacted the retailer and he redirected me to the company's service centre. On 9th Aug, 2016 I went to the company's authorised exclusive service centre at
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, Andul Raj Road, near Hazra Crossing, behind Jatindas Park Metro Station, Kolkata - 700026. They kept the phone and told me when the phone will be ready, they'll let me inform over phone. But, till date no such call arrived from them and moreover when I contacted them, every time they keep saying that it will take another 10 days. Till now, I have not received my phone and they should have replaced it as per warranty but they refused to provide a new handset.

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Address: Bangalore, Karnataka, 400004

Website: mi.com/in

This with reference to a defective MI Max handset received on 25th August, 2016.
Invoice No:[protected]
Invoice Date: 23 August 2016
Order No: [protected]

My request no[protected] has been approved by Mi.com on[protected]For which
I received an email for a replacement for a defective Mi Max 32Gb and a reverse
courier pickup was
to be arranged by Xiaomi for a Mi Max purchased from their official website on
23rd August, 2016. I haven't received any call from your side for a pickup yet.
Kindly arrange for the pickup at the earliest and please call at landline nos
provided. Since I have received the product, I haven't been able to use it for
1 day also, and been trying to get in touch with the customer care for the
defective piece to be exchanged has taken more than 15 days.

I have sent 4 emails, chatted more than 20 times on the chat box, called more
than 25 times and there is no response from their side at all and their static
reply is "Your request has been escalated.

All mi needs to do is to send an email to Bluedart Courier for a reverse pick-up
so that a token no is generated internally, bluedart will give you a call only once
and if you miss it, you have to send it on your own, for which the cost is rs. 1300.00
from Mumbai to bangalore.

One month warranty of on Mi Max handset & Mi Protect has been wasted and
therefore, I would like them to extend my warranty for the product and
Mi protect for an extra month or whatsoever time till I receive a new mobile,
as a special case. Even after repeated attempts at getting in touch with the
customer support team they are unable to process this request.

Kindly look into this on priority basis and expedite the process. Kindly get a
pick up arranged at their earliest possible convenience or it they cannot do this
kindly arrange for a refund.

Sep 22, 2016

Updated by Sunil Dewan There has been no update from their side. Whenever I call the customer care, they tell me, " your request has been escalated at high priority". I spoke to the floor manager and he disconnected the call.

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Address: Jaipur, Rajasthan, 302001

Website: mi.com

I have submitted the handset vide service order WXIN[protected] on date 27.08.16 at M I Road Jaipur authorized service center. At that time service center engineer said that it will be sent to company for hardware fault and take time of 1 or 2 week.
Now 20 days past but no response received from company/ service centre.
It was new H/S purchased on date 14.07.2016, it was faulty by start( Not switched ON).

Not satisfactory

It is not so good.

Sep 17, 2016

Updated by mpnehra EarlierComplaint Xiaomi Ref. No.[protected]

Name:- Pradip Kumar

Contact number:- Given in company service order

Device name:- Mi Redmi note 3 MOBILE HANDSET I DD ENHANCED GOLDEN

Device issue:- CAN NOT POWER ON, AUTO SWITCHED OFF

Submission date:-27.08.2016

Job sheet number:- WXIN[protected]

Snapshot of Job sheet:- Attached herewith

Service center location: M I Road JAIPUR.

Contact person by whom mobile handset received at service centre was: GHANSHYAM SINGH

INVOICE NO. xxxx28 DATED 14.07.2016

I have purchased mobile handset with above said particulars and at the time of receipt of this, the fault persists of not switched ON.

After that I have contacted your service centre and after check of it mr. Ghanshyam Singh take over this mobile vide above said service order and said to wait for 1 or 2 week for hardware problem.

Like this - mobile handset with battery, battery cover and SIM cover submitted vide service order WXIN[protected] on date 27.08.16 at M I Road Jaipur authorized service center. At that time service center engineer said that it will be sent to company for hardware fault and take time of 1 or 2 week.
Now 20 days past but no response received from company/ service centre.
It was new H/S purchased on date 14.07.2016, it was faulty by start( Not switched ON).

On above said Ref. No.[protected] complaint lodged by e mail but ALL SAID DETAILS AGAIN ASKED BY MR. AJAY FROM COMPANY SIDE . I WANTS TO KNOW THAT WHETHER HE READ THE TRAILING MAIL OR ASKED DATA FORMALLY.
I LIKE TO ASK THAT WHY COMPANY NOT TAKE UP THE ISSUE SINCERELY.

DEAR XIAOMI, KINDLY DO NOT MAKE IT JOKE. LIKE THIS YOUR COMPANY MAY BE FAKE OR DO FRAUD WITH CUSTOMERS.

NOW IT IS WARNED TO GIVE THE STATUS OF THIS ISSUE AND RETURN THE MOBILE IMMEDIATELY OR REFUND THE PURCHASE COST WITHIN 3 DAYS OTHERWISE IT WILL BE HARMFUL TO COMPANY AND LOSS OF CUSTOMERS/ REVENUE

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Address: Birbhum, West Bengal, 731101

Website: www.mi.com

I purchased a Mobile handset from MI Company in the month of Julyâ€™2016 my purchased product name is â€œMI Note-3â€. After use of 01 (one) month the purchased mobile handset shutdown not open, therefore I gave the mobile handset at MI Service Centre on 13.08.2016, Park Street Branch. Further meet to said service centre more than 05 (five) times and also calling time to time. The said service centre 200 Kilometers from my home. When I first time submit my mobile at service centre they assured to me that my mobile handset back to me within 14 (fourteen days). I am also E-Mail to company dated 05.09.2016 (my incident ID No.[protected]. I call to toll free number :-[protected] more then 04(four) times but they could not replay any expected date and they replay wait and wait.

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Address: Ghaziabad, Uttar Pradesh, 201206

Website: www.mi.com

I had gifted the phone to my sister on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of purchase = 30-July-2016
either repair my phone or refund me the money.

Nobody wants to abuse you people, ...

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Address: Thane, Maharashtra, 421202

Website: www.mi.com/in/index.html

My phone camera is nor working properly As per MI customer support they suggested me submit my phone on MI service center for troubleshooting, i have followed his instruction & submit my phone in MI service center for camera issue but issue is still persist, please find the details:
client no:[protected]
Resolution: replacement
order no: [protected]
mi complaint no:[protected]

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Address: Lucknow, Uttar Pradesh

Website: xiomi

I had gifted the phone to my father on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of incident[protected]
either repair my phone or refund me the money.

Nobody wants to abuse you people, until and unless don't do such things that people start abusing you. Time is money and you are loosing your money.

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Address: Indore, Madhya Pradesh, 452006

Website: www.mi.com/in

Aug 21 2016 I recieved damage product (Redmi 3s prime), which I booked from mi.com. next day I complaint about it at mi customer care and its almost 25 days past and still they are saying that we're investigating and we'll contact you soon.
When I asked about refund they said they have no refund policy. They are not replacing my product and keep saying same thing.

Sep 24, 2016

Updated by Sunydiji now almost 1 month is past and still they making the same excuses, like - our team is working and contact you soon...

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Address: Bangalore, Karnataka, 560085

I ordered redmi 3s from mi store on 7-9-2016. and i got a faulty product that is not charging. i am calling their customer care from last 10 days . but they are saying that i.ll get a call for confirmation of replacement. but i've still not got it.
my order id is [protected]. and my incident no is[protected].
daily they say that i'll get a call tomorrow.and it's 8 days now.

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Address: Mumbai City, Maharashtra, 400064

Website: www.mi.com/in

Have booked redmi 3s phone which came 2 days after expected date of delivery.
The light on the home screen while charging is not proper also the charger came with scratches.
had tried contacting on hotline number which was not at all reachable with 24hours which was mentioned on mi app
we mailed them next day and they reponded to intimate them within 24hours which was no where mentioned on the app
third class service provided after sale

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Website: Mi.Com/in

I have purchased Redmi Note 3 from Mi.com which was delivered to me on 19.08.2016 and when i was started using i discovered that front camera is not working. I started calling to customer care no. and ultimately connected on 24.08.16 and try to resolve online only but no use and put on hold for appx. 45 minutes. Then again I called on 25.08.16 they inform me to go to service center once. i visited service center and they also confirmed that there is hardware issue. Then again I called customer care no. and they inform me that we will give you replacement. They shared the procedure of replacement through mail (See Annexure 1 for mail) and inform that our logistic department will reverse pick up the device form your home. However, till date device is not pick up from home and also there is no call/mail from Mi.com.
Whenever I called to customer care no. they inform me that you will have to wait but not saying the exact time. Now almost one month is supposed to expired on 19.09.16 and there is no replacement.
Please refer Annexure 1 to 4 for number of times I mail to customer care No. Also lots of call made to customer care but not resolved my issue.
Also attached herewith Invoice no. & Job sheet of service center.

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Address: 560087

Website: www.mi.com

I submitted my MI4 phone in one of your service center in ahmedabad for some minor defects with job sheet no. WX1N[protected].

They indicated me to wait for 1 month for fixing the problem. Is this kind of service you provide to customer? If it is then, its a BS.

I don't have any phone right now.. so meanwhile I have to purchase a new phone, just because of you guys are not able to resolve my phone defect in time, totally crap.

provide me another phone otherwise I will complain in consumer forum for such pathetic company.

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Address: Bhavnagar, Gujarat, 364002

I have purchased new MI Redmi 3S Mobile ordered from direct MI store app and same products supply by TVS Elctronics (Copy of Purchase Invoice) are attached herewith.

Major problem with new phone that not working properly and continues "android working" massage shows under black background screen appears.

kindly accept my complain and replace piece to piece instrument at the earliest and inform us how can we replace the products from you.

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P

prakhar patni

from Mumbai, Maharashtra

Sep 16, 2016

Purchase date 27 august
purchase from mi.com
mi max 15000/-
problem manufacturing defect
inform to customer care for replacement but no response since 15 days
order id [protected]
request id[protected]
executive name shailendra
please help help help help

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Address: Mohali, Punjab

Website: mi.in

My name is yashwinder singh.I had ordered a xiaomi redmi note-3 goldÂ 32 gbÂ which was delivered to me onÂ [protected]Â on sunday . I found some defects in it like sensor, touch and speaker were not functioning properly . So i requested to replace this device on monday and got a complaint no.Â [protected]Â and I talked to the customer executive, he saidÂ your delivery address doesnt come under our service area and he said you can send your phone through bluedart they gave an address Warehouse Address:-

Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos.Â 193-197, Â 254-258, 137, Â 248-249Â Jigani Link Road, Bommasandra Industrial Area, BangaloreÂ 562106, Karnataka.

in my emai address . I send my phone to that address and it was delivered onÂ [protected]Â at 1.02 pm with an tracking idÂ Â [protected]. After that they said your device will be replaced with in 5-7 working days but still i dont receive any information regarding it. So this is my request you to inform about my phone and provide me new order id .my address isÂ
Chandigarh universityÂ
gharuan, Dist-mohali
PincodeÂ 140413
contact no.[protected]

MY ORDER NO.[protected]

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Address: Lucknow, Uttar Pradesh, 226010

Website: www.consumercomplaints.in

I had purchased the mi4i six months back .once accidentally mobile fallen form height & screen was broken for that i went to service center . they said your screen will be replaced with in fifteen days submit the mobile. i requested the guys i will not submit it but you can take whatever advance charges for that. they took the 300rs . now the more than 2 months has been passed but they did nt replaced the screen.
please do if you can.
Finally this was my last relationship with xiomi . i never purchased again xiomi products...Thanking you

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Address: Hyderabad, Andhra Pradesh, 500032

Website: Amazon

Hi bought Xiaomi Redmi Note 3 (Gold, 32GB) last month 2 of Aug 2016, I was charging the mobile and the Battery caught fire and blasted, I was able to through it out otherwise it could turn to a big incident.

Please do the needful.

Ordered though Amazon India.
Delivered 02-Aug-16
Package was handed directly to customer
Xiaomi Redmi Note 3 (Gold, 32GB)
Sold by: Cloudtail
11, 999.00
Balveer Singh
[protected]

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Address: Mumbai City, Maharashtra, 400064

Website: Consumer complaints

I am complaining about MI service center malad west branch Mumbai in kothario milestone mall.I have been calling on the landline number since 1 week and nobody is answering the call.Sometimes they pick up and cut the call.I want to know the status over my Mi4 handset which I had handed over to the service center on 3rd Sept.I was promised to get my phone in 10 days and still I haven't received any call or update regarding my phone till date.
Moreover, I can't just go to the service center to ask whether my phone is ready as my office hours and service center timings don't match.I am very disappointed and not liking the service at all.We should get an update of whether our phone is ready or not.There is nobody who we can reach to.

I request you to kindly check on this matter and please provide an update over my phone.

Thanks & Regards,
Richa Shetty

Sep 15, 2016

Updated by RichaShetty Request you to check and let me know the status on my phone please

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S

Sunil narad

from Mumbai, Maharashtra

Sep 16, 2016

I have submitted my mi note 3(32gb) to Nagpur service center .After 7 day they handover my handset without solving the problem. They told me that problem get solved. Problem is second nano sim is not working .Also they not give perfect date and time to collect mobile

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Website: amazon

I have booked xiomi redmi note 3 from abroad using debit card to indian address on 12th sep 2016 and the dispatching date shown for the order was 14th.today it is 15, i didnt get even the tracking no to the account associated mobile number and also i cant get sign in to the account.it has been shown several times that the password is incorrect.and i reset the password several times then also i couldnt sign in

Sep 21, 2016

Complaint marked as Resolved

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Address: Pune, Maharashtra, 411045

I had purchase MI4I online directly from MI India website. The invoice number is[protected] dated Oct 3, 2015. The phone recently after software update had got loop issues and was not starting. I had submitted the phone to MI service center on June 27, 2016. The service order number was WXIN[protected]. The service center had initially informed that phone will be repaired within 10-15 days due to shortage of part. After 15 days everyday I used to call service center but nobody used to answer the call. I also raised complaint on MI call center which was registered through grievance number[protected]. After keeping the phone for 40 days I finally visited the service center and the phone was yet not repaired. The product is under warranty and not in working condition. This is not correct and unfair to consumer.

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Address: Gurgaon, Haryana, 122015

Website: www.consumercomplaints.in/new_complaint

I am facing audio problem at receiver end.
From the web site I have find out the address & telephone no. of MI Exclusive Service Centre in GURGAON.
MI Exclusive Service Centre Address-
Shop No. 1, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector- 14, Gurgaon- 122001.
Tel.No.[protected] &[protected].
I have tried several times in both nos., but there is no response.
Then I have tried Toll Free No.[protected] & the result was same.
Now you should suggest us to whom should I contact for my problem.
My mobile phone details:-
a) Model No. HM NOTE 1S,
b) MI ACCOUNT- [protected],
c) IMEI- [protected]
d) Date of Purchase- 19/01/16.

Sep 14, 2016

Ash Arun's response Sir mujhe phone liye abhi 4 days hue hai or ye problem kr rha h isliye m phone replace krna chahta hu or aap bhi apni taraf se ye kaam jaldi kre plzzz sirr

Sep 15, 2016

Updated by skbiswas I am facing audio problem at receiver end.
From the web site I have find out the address & telephone no. of MI Exclusive Service Centre in GURGAON.
MI Exclusive Service Centre Address-
Shop No. 1, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector- 14, Gurgaon- 122001.
Tel.No.[protected] &[protected].
I have tried several times in both nos., but there is no response.
Then I have tried Toll Free No.[protected] & the result was same.
Now you should suggest us to whom should I contact for my problem.
My mobile phone details:-
a) Model No. HM NOTE 1S,
b) MI ACCOUNT- [protected],
c) IMEI- [protected]
d) Date of Purchase- 19/01/16.

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A

Ash Arun

from Gangtok, Sikkim

Sep 15, 2016

Sir mujhe phone liye abhi 4 days hue hai or ye problem kr rha h isliye m phone replace krna chahta hu or aap bhi apni taraf se ye kaam jaldi kre plzzz sirr

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