Xiaomi India Complaints & Reviews

This with reference to a defective MI Max handset received on 25th August, 2016.
Invoice No:[protected]
Invoice Date: 23 August 2016
Order No: [protected]

My request no[protected] has been approved by Mi.com on[protected]For which
I received an email for a replacement for a defective Mi Max 32Gb and a reverse
courier pickup was
to be arranged by Xiaomi for a Mi Max purchased from their official website on
23rd August, 2016. I haven't received any call from your side for a pickup yet.
Kindly arrange for the pickup at the earliest and please call at landline nos
provided. Since I have received the product, I haven't been able to use it for
1 day also, and been trying to get in touch with the customer care for the
defective piece to be exchanged has taken more than 15 days.

I have sent 4 emails, chatted more than 20 times on the chat box, called more
than 25 times and there is no response from their side at all and their static
reply is "Your request has been escalated.

All mi needs to do is to send an email to Bluedart Courier for a reverse pick-up
so that a token no is generated internally, bluedart will give you a call only once
and if you miss it, you have to send it on your own, for which the cost is rs. 1300.00
from Mumbai to bangalore.

One month warranty of on Mi Max handset & Mi Protect has been wasted and
therefore, I would like them to extend my warranty for the product and
Mi protect for an extra month or whatsoever time till I receive a new mobile,
as a special case. Even after repeated attempts at getting in touch with the
customer support team they are unable to process this request.

Kindly look into this on priority basis and expedite the process. Kindly get a
pick up arranged at their earliest possible convenience or it they cannot do this
kindly arrange for a refund.

I have submitted the handset vide service order WXIN[protected] on date 27.08.16 at M I Road Jaipur authorized service center. At that time service center engineer said that it will be sent to company for hardware fault and take time of 1 or 2 week.
Now 20 days past but no response received from company/ service centre.
It was new H/S purchased on date 14.07.2016, it was faulty by start( Not switched ON).

Not satisfactory

It is not so good.

I purchased a Mobile handset from MI Company in the month of July’2016 my purchased product name is “MI Note-3”. After use of 01 (one) month the purchased mobile handset shutdown not open, therefore I gave the mobile handset at MI Service Centre on 13.08.2016, Park Street Branch. Further meet to said service centre more than 05 (five) times and also calling time to time. The said service centre 200 Kilometers from my home. When I first time submit my mobile at service centre they assured to me that my mobile handset back to me within 14 (fourteen days). I am also E-Mail to company dated 05.09.2016 (my incident ID No.[protected]. I call to toll free number :-[protected] more then 04(four) times but they could not replay any expected date and they replay wait and wait.

I had gifted the phone to my sister on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of purchase = 30-July-2016
either repair my phone or refund me the money.

Nobody wants to abuse you people, ...

My phone camera is nor working properly As per MI customer support they suggested me submit my phone on MI service center for troubleshooting, i have followed his instruction & submit my phone in MI service center for camera issue but issue is still persist, please find the details:
client no:[protected]
Resolution: replacement
order no: [protected]
mi complaint no:[protected]

I had gifted the phone to my father on his birthday and suddenly the problem starts of heating and switching off the phone along with self rebooting again and again.The worst part is when i took it to the service center they are giving time and further extending it. Complaining about that the company is not providing them parts. i am deeply frustrated now. Do solve it as soon as possible else I will sue you people for this highly unprofessional behavior.

Date of incident[protected]
either repair my phone or refund me the money.

Nobody wants to abuse you people, until and unless don't do such things that people start abusing you. Time is money and you are loosing your money.

Aug 21 2016 I recieved damage product (Redmi 3s prime), which I booked from mi.com. next day I complaint about it at mi customer care and its almost 25 days past and still they are saying that we're investigating and we'll contact you soon.
When I asked about refund they said they have no refund policy. They are not replacing my product and keep saying same thing.

I ordered redmi 3s from mi store on 7-9-2016. and i got a faulty product that is not charging. i am calling their customer care from last 10 days . but they are saying that i.ll get a call for confirmation of replacement. but i've still not got it.
my order id is [protected]. and my incident no is[protected].
daily they say that i'll get a call tomorrow.and it's 8 days now.

Have booked redmi 3s phone which came 2 days after expected date of delivery.
The light on the home screen while charging is not proper also the charger came with scratches.
had tried contacting on hotline number which was not at all reachable with 24hours which was mentioned on mi app
we mailed them next day and they reponded to intimate them within 24hours which was no where mentioned on the app
third class service provided after sale

I have purchased Redmi Note 3 from Mi.com which was delivered to me on 19.08.2016 and when i was started using i discovered that front camera is not working. I started calling to customer care no. and ultimately connected on 24.08.16 and try to resolve online only but no use and put on hold for appx. 45 minutes. Then again I called on 25.08.16 they inform me to go to service center once. i visited service center and they also confirmed that there is hardware issue. Then again I called customer care no. and they inform me that we will give you replacement. They shared the procedure of replacement through mail (See Annexure 1 for mail) and inform that our logistic department will reverse pick up the device form your home. However, till date device is not pick up from home and also there is no call/mail from Mi.com.
Whenever I called to customer care no. they inform me that you will have to wait but not saying the exact time. Now almost one month is supposed to expired on 19.09.16 and there is no replacement.
Please refer Annexure 1 to 4 for number of times I mail to customer care No. Also lots of call made to customer care but not resolved my issue.
Also attached herewith Invoice no. & Job sheet of service center.

I submitted my MI4 phone in one of your service center in ahmedabad for some minor defects with job sheet no. WX1N[protected].

They indicated me to wait for 1 month for fixing the problem. Is this kind of service you provide to customer? If it is then, its a BS.

I don't have any phone right now.. so meanwhile I have to purchase a new phone, just because of you guys are not able to resolve my phone defect in time, totally crap.

provide me another phone otherwise I will complain in consumer forum for such pathetic company.

I have purchased new MI Redmi 3S Mobile ordered from direct MI store app and same products supply by TVS Elctronics (Copy of Purchase Invoice) are attached herewith.

Major problem with new phone that not working properly and continues "android working" massage shows under black background screen appears.

kindly accept my complain and replace piece to piece instrument at the earliest and inform us how can we replace the products from you.

My name is yashwinder singh.I had ordered a xiaomi redmi note-3 gold 32 gb which was delivered to me on [protected] on sunday . I found some defects in it like sensor, touch and speaker were not functioning properly . So i requested to replace this device on monday and got a complaint no. [protected] and I talked to the customer executive, he said your delivery address doesnt come under our service area and he said you can send your phone through bluedart they gave an address Warehouse Address:-

Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

in my emai address . I send my phone to that address and it was delivered on [protected] at 1.02 pm with an tracking id [protected]. After that they said your device will be replaced with in 5-7 working days but still i dont receive any information regarding it. So this is my request you to inform about my phone and provide me new order id .my address is
Chandigarh university
gharuan, Dist-mohali
Pincode 140413
contact no.[protected]

MY ORDER NO.[protected]

I had purchased the mi4i six months back .once accidentally mobile fallen form height & screen was broken for that i went to service center . they said your screen will be replaced with in fifteen days submit the mobile. i requested the guys i will not submit it but you can take whatever advance charges for that. they took the 300rs . now the more than 2 months has been passed but they did nt replaced the screen.
please do if you can.
Finally this was my last relationship with xiomi . i never purchased again xiomi products...Thanking you

Hi bought Xiaomi Redmi Note 3 (Gold, 32GB) last month 2 of Aug 2016, I was charging the mobile and the Battery caught fire and blasted, I was able to through it out otherwise it could turn to a big incident.

Please do the needful.

Ordered though Amazon India.
Delivered 02-Aug-16
Package was handed directly to customer
Xiaomi Redmi Note 3 (Gold, 32GB)
Sold by: Cloudtail
11, 999.00
Balveer Singh
[protected]

I am complaining about MI service center malad west branch Mumbai in kothario milestone mall.I have been calling on the landline number since 1 week and nobody is answering the call.Sometimes they pick up and cut the call.I want to know the status over my Mi4 handset which I had handed over to the service center on 3rd Sept.I was promised to get my phone in 10 days and still I haven't received any call or update regarding my phone till date.
Moreover, I can't just go to the service center to ask whether my phone is ready as my office hours and service center timings don't match.I am very disappointed and not liking the service at all.We should get an update of whether our phone is ready or not.There is nobody who we can reach to.

I request you to kindly check on this matter and please provide an update over my phone.

Thanks & Regards,
Richa Shetty

I have booked xiomi redmi note 3 from abroad using debit card to indian address on 12th sep 2016 and the dispatching date shown for the order was 14th.today it is 15, i didnt get even the tracking no to the account associated mobile number and also i cant get sign in to the account.it has been shown several times that the password is incorrect.and i reset the password several times then also i couldnt sign in

I had purchase MI4I online directly from MI India website. The invoice number is[protected] dated Oct 3, 2015. The phone recently after software update had got loop issues and was not starting. I had submitted the phone to MI service center on June 27, 2016. The service order number was WXIN[protected]. The service center had initially informed that phone will be repaired within 10-15 days due to shortage of part. After 15 days everyday I used to call service center but nobody used to answer the call. I also raised complaint on MI call center which was registered through grievance number[protected]. After keeping the phone for 40 days I finally visited the service center and the phone was yet not repaired. The product is under warranty and not in working condition. This is not correct and unfair to consumer.

I am facing audio problem at receiver end.
From the web site I have find out the address & telephone no. of MI Exclusive Service Centre in GURGAON.
MI Exclusive Service Centre Address-
Shop No. 1, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector- 14, Gurgaon- 122001.
Tel.No.[protected] &[protected].
I have tried several times in both nos., but there is no response.
Then I have tried Toll Free No.[protected] & the result was same.
Now you should suggest us to whom should I contact for my problem.
My mobile phone details:-
a) Model No. HM NOTE 1S,
b) MI ACCOUNT- [protected],
c) IMEI- [protected]
d) Date of Purchase- 19/01/16.

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restart mobile so much time in a day. Yday on side volume btn also started to have trouble.

No incoming call also not getting and this is too much from MI.

Complaint number as below:-
[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.
See screen shot of fail report and trouble time screen.
Another Complaint [protected]. No action.
Looking immediate action and give back my money without anymore delay.

Purchase Bill copy attached.
Test failure report attached - test as told by customer care.

Thanks & regards
Carneve
mob- [protected]
E-mail- [protected]@hotmail.com
=================================================

Email communications as below conversation..

-------- Original message --------
From: Carneve Rose Thomas
Date: 15/09/2016 9:30 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

Reminder -6

Sent from Samsung Mobile

-------- Original message --------
From: Carneve Rose Thomas
Date: 10/09/2016 11:44 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHAT IS HAPPENING ???
HOW MANY DAYS TO PICK UP?

NOW INCOMING CALL ALSO NOT RECEIVING..
HORRIBLE PHONE...

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Friday, September 9, 2016 7:34 AM
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHY IT TAKES SO MUCH TIME TO CLEAR THE ISSUES...???
SUCH A SLOW SYSTEM...

REVERT BACK ON MOBILE REPLACEMENT OR MONEY BACK
ALSO REVERT BACK ON MY SCREEN GUARD

hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Thursday, September 8, 2016 1:55 PM
To: [protected]@mailsy.custhelp.com
Subject: Re:Replacement for back key [Incident:[protected]]

Reminder...

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 12:29 PM wrote:
awaiting reply and action plan immlty

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restar mobile so much time in a day. Yday on side volume btn also started to have trouble.

Complaint number as below:-

[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.

See screen shot of fail report and trouble time screen.

Another Complaint [protected]. No action.

Looking immediate action and give back my money without anymore delay.

Thanks & regards

Carneve

Sent from my Mi phone

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 11:43 AM wrote:
hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone
On Xiaomi India Customer Services, 08-Sep-2016 10:57 AM wrote:


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Replacement for back key

Response By Email (Chetan) (09/08/2016 10:57 AM)
Hi

Greetings from Mi India Customer Support. My Name is Chetan

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.
I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-

• Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
• The invoice needs to be kept inside the Box.
• Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
• Mention the warehouse address over the box.

Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.


I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Chetan
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Question Reference #[protected]
• Date Created: 09/06/2016 01:25 PM
• Date Last Updated: 09/08/2016 10:57 AM
• Status: Escalated