Xiaomi India Complaints & Reviews

I ordered redmi 3s from mi store on 7-9-2016. and i got a faulty product that is not charging. i am calling their customer care from last 10 days . but they are saying that i.ll get a call for confirmation of replacement. but i've still not got it.
my order id is [protected]. and my incident no is[protected].
daily they say that i'll get a call tomorrow.and it's 8 days now.

Have booked redmi 3s phone which came 2 days after expected date of delivery.
The light on the home screen while charging is not proper also the charger came with scratches.
had tried contacting on hotline number which was not at all reachable with 24hours which was mentioned on mi app
we mailed them next day and they reponded to intimate them within 24hours which was no where mentioned on the app
third class service provided after sale

I have purchased Redmi Note 3 from Mi.com which was delivered to me on 19.08.2016 and when i was started using i discovered that front camera is not working. I started calling to customer care no. and ultimately connected on 24.08.16 and try to resolve online only but no use and put on hold for appx. 45 minutes. Then again I called on 25.08.16 they inform me to go to service center once. i visited service center and they also confirmed that there is hardware issue. Then again I called customer care no. and they inform me that we will give you replacement. They shared the procedure of replacement through mail (See Annexure 1 for mail) and inform that our logistic department will reverse pick up the device form your home. However, till date device is not pick up from home and also there is no call/mail from Mi.com.
Whenever I called to customer care no. they inform me that you will have to wait but not saying the exact time. Now almost one month is supposed to expired on 19.09.16 and there is no replacement.
Please refer Annexure 1 to 4 for number of times I mail to customer care No. Also lots of call made to customer care but not resolved my issue.
Also attached herewith Invoice no. & Job sheet of service center.

I submitted my MI4 phone in one of your service center in ahmedabad for some minor defects with job sheet no. WX1N[protected].

They indicated me to wait for 1 month for fixing the problem. Is this kind of service you provide to customer? If it is then, its a BS.

I don't have any phone right now.. so meanwhile I have to purchase a new phone, just because of you guys are not able to resolve my phone defect in time, totally crap.

provide me another phone otherwise I will complain in consumer forum for such pathetic company.

I have purchased new MI Redmi 3S Mobile ordered from direct MI store app and same products supply by TVS Elctronics (Copy of Purchase Invoice) are attached herewith.

Major problem with new phone that not working properly and continues "android working" massage shows under black background screen appears.

kindly accept my complain and replace piece to piece instrument at the earliest and inform us how can we replace the products from you.

My name is yashwinder singh.I had ordered a xiaomi redmi note-3 gold 32 gb which was delivered to me on [protected] on sunday . I found some defects in it like sensor, touch and speaker were not functioning properly . So i requested to replace this device on monday and got a complaint no. [protected] and I talked to the customer executive, he said your delivery address doesnt come under our service area and he said you can send your phone through bluedart they gave an address Warehouse Address:-

Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

in my emai address . I send my phone to that address and it was delivered on [protected] at 1.02 pm with an tracking id [protected]. After that they said your device will be replaced with in 5-7 working days but still i dont receive any information regarding it. So this is my request you to inform about my phone and provide me new order id .my address is
Chandigarh university
gharuan, Dist-mohali
Pincode 140413
contact no.[protected]

MY ORDER NO.[protected]

I had purchased the mi4i six months back .once accidentally mobile fallen form height & screen was broken for that i went to service center . they said your screen will be replaced with in fifteen days submit the mobile. i requested the guys i will not submit it but you can take whatever advance charges for that. they took the 300rs . now the more than 2 months has been passed but they did nt replaced the screen.
please do if you can.
Finally this was my last relationship with xiomi . i never purchased again xiomi products...Thanking you

Hi bought Xiaomi Redmi Note 3 (Gold, 32GB) last month 2 of Aug 2016, I was charging the mobile and the Battery caught fire and blasted, I was able to through it out otherwise it could turn to a big incident.

Please do the needful.

Ordered though Amazon India.
Delivered 02-Aug-16
Package was handed directly to customer
Xiaomi Redmi Note 3 (Gold, 32GB)
Sold by: Cloudtail
11, 999.00
Balveer Singh
[protected]

I am complaining about MI service center malad west branch Mumbai in kothario milestone mall.I have been calling on the landline number since 1 week and nobody is answering the call.Sometimes they pick up and cut the call.I want to know the status over my Mi4 handset which I had handed over to the service center on 3rd Sept.I was promised to get my phone in 10 days and still I haven't received any call or update regarding my phone till date.
Moreover, I can't just go to the service center to ask whether my phone is ready as my office hours and service center timings don't match.I am very disappointed and not liking the service at all.We should get an update of whether our phone is ready or not.There is nobody who we can reach to.

I request you to kindly check on this matter and please provide an update over my phone.

Thanks & Regards,
Richa Shetty

I have booked xiomi redmi note 3 from abroad using debit card to indian address on 12th sep 2016 and the dispatching date shown for the order was 14th.today it is 15, i didnt get even the tracking no to the account associated mobile number and also i cant get sign in to the account.it has been shown several times that the password is incorrect.and i reset the password several times then also i couldnt sign in

I had purchase MI4I online directly from MI India website. The invoice number is[protected] dated Oct 3, 2015. The phone recently after software update had got loop issues and was not starting. I had submitted the phone to MI service center on June 27, 2016. The service order number was WXIN[protected]. The service center had initially informed that phone will be repaired within 10-15 days due to shortage of part. After 15 days everyday I used to call service center but nobody used to answer the call. I also raised complaint on MI call center which was registered through grievance number[protected]. After keeping the phone for 40 days I finally visited the service center and the phone was yet not repaired. The product is under warranty and not in working condition. This is not correct and unfair to consumer.

I am facing audio problem at receiver end.
From the web site I have find out the address & telephone no. of MI Exclusive Service Centre in GURGAON.
MI Exclusive Service Centre Address-
Shop No. 1, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector- 14, Gurgaon- 122001.
Tel.No.[protected] &[protected].
I have tried several times in both nos., but there is no response.
Then I have tried Toll Free No.[protected] & the result was same.
Now you should suggest us to whom should I contact for my problem.
My mobile phone details:-
a) Model No. HM NOTE 1S,
b) MI ACCOUNT- [protected],
c) IMEI- [protected]
d) Date of Purchase- 19/01/16.

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restart mobile so much time in a day. Yday on side volume btn also started to have trouble.

No incoming call also not getting and this is too much from MI.

Complaint number as below:-
[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.
See screen shot of fail report and trouble time screen.
Another Complaint [protected]. No action.
Looking immediate action and give back my money without anymore delay.

Purchase Bill copy attached.
Test failure report attached - test as told by customer care.

Thanks & regards
Carneve
mob- [protected]
E-mail- [protected]@hotmail.com
=================================================

Email communications as below conversation..

-------- Original message --------
From: Carneve Rose Thomas
Date: 15/09/2016 9:30 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

Reminder -6

Sent from Samsung Mobile

-------- Original message --------
From: Carneve Rose Thomas
Date: 10/09/2016 11:44 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHAT IS HAPPENING ???
HOW MANY DAYS TO PICK UP?

NOW INCOMING CALL ALSO NOT RECEIVING..
HORRIBLE PHONE...

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Friday, September 9, 2016 7:34 AM
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHY IT TAKES SO MUCH TIME TO CLEAR THE ISSUES...???
SUCH A SLOW SYSTEM...

REVERT BACK ON MOBILE REPLACEMENT OR MONEY BACK
ALSO REVERT BACK ON MY SCREEN GUARD

hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Thursday, September 8, 2016 1:55 PM
To: [protected]@mailsy.custhelp.com
Subject: Re:Replacement for back key [Incident:[protected]]

Reminder...

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 12:29 PM wrote:
awaiting reply and action plan immlty

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restar mobile so much time in a day. Yday on side volume btn also started to have trouble.

Complaint number as below:-

[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.

See screen shot of fail report and trouble time screen.

Another Complaint [protected]. No action.

Looking immediate action and give back my money without anymore delay.

Thanks & regards

Carneve

Sent from my Mi phone

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 11:43 AM wrote:
hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone
On Xiaomi India Customer Services, 08-Sep-2016 10:57 AM wrote:


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Replacement for back key

Response By Email (Chetan) (09/08/2016 10:57 AM)
Hi

Greetings from Mi India Customer Support. My Name is Chetan

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.
I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-

• Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
• The invoice needs to be kept inside the Box.
• Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
• Mention the warehouse address over the box.

Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.


I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Chetan
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Question Reference #[protected]
• Date Created: 09/06/2016 01:25 PM
• Date Last Updated: 09/08/2016 10:57 AM
• Status: Escalated

After I updated the miui 8, I can see my tatadocomo network is automatically changing to 3g even if I selected the network manually. And while in 3g, the call quality is very bad. Not able to hear clear voice while the voice quality is good in 2g. But when I am changing to 2g, it automatically changing back to 3g. As mentioned I have disable automatically network selection option.

I have submitted my adaptor at Xiaomi Service Center in Bareilly Center on 26 August 2016, they have said to wait for 2 weeks until they get new parts from Company . I have waited and called them, they replied me to wait next 2 weeks again This process continues and takes about 3 months but no results. I have also called Official Xiaomi Service Center, but they convince me to said, a call will be forwarded to you and complaint will be registered and you will get adaptor soon. I have called them so many times, but same reason again and again. Till now I haven't got my product.

My job-sheet no is-js[protected]. I have submitted my redmi 2 mobile on noida service centre on 6th of july. But now its 14th of september. But my mobile is not still repaired. When i was ask to the service centre head he says that sir you can go for consumer forum for a fastest result.
Also the xiaomi india head mr. Manu kumar jain he is also not revert on my tweets

I have given my redmi note 3 phone to the service center due to network issue, they said that the mother board has to be replaced, it is a new phone used only for two months, twhey said that the issue would resolved by changing the mother board which would take two week, i had given the phone on 28th aug, after two week i called them, they said that the part is not available and it would take another twenty days,

How does it take so much time.

Work order no wxin[protected]
Complain no[protected]
Ervice center viman nagar pune

Ordered Redmi note 3 from MI website on August 30. Received a Broken micromax mobile on Sep 1. Have registered a complaint, Yet there seems to be no progress. When contacted the customer care, they just say that the issue will be resolved soon and they do not mention ant concrete dates or process.

Complaint Number[protected]. Please resolve this ASAP

Sir,
I purchased redmi note 3 three months ago, after 1 month i started facing mic problem in my device . I went to mi store in meerut where they regreted to repair the phone and did very uncomfortable behaviour. They told me to wait for one month so that the parts will come at centre, but after one month they again told me that i have to wait for 1 more month . They are telling that MI company is not providing parts to them.
Please kindly look after my problem otherwise i have to pit my complaint in consumer form because its going above my head.
Kindly reply me as soon as possible.

Dear concern,

I had purchased redmi 3s prime golden vide invoice no 518 dated 24.08.2016 imei [protected], sn 13478/20004968.

Please note that the above mobile is not working since i had purchased it, i had submitted the same to your kamla nagar (Delhi) service centre on 03.09.2016.

Till date they had not solve my problem & failed to deliver my mobile phone.

This is not good service of your esteem & reputed company.

Kindly look into the matter & do the needful on urgent basis.