Xiaomi India Complaints & Reviews

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restart mobile so much time in a day. Yday on side volume btn also started to have trouble.

No incoming call also not getting and this is too much from MI.

Complaint number as below:-
[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.
See screen shot of fail report and trouble time screen.
Another Complaint [protected]. No action.
Looking immediate action and give back my money without anymore delay.

Purchase Bill copy attached.
Test failure report attached - test as told by customer care.

Thanks & regards
Carneve
mob- [protected]
E-mail- [protected]@hotmail.com
=================================================

Email communications as below conversation..

-------- Original message --------
From: Carneve Rose Thomas
Date: 15/09/2016 9:30 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

Reminder -6

Sent from Samsung Mobile

-------- Original message --------
From: Carneve Rose Thomas
Date: 10/09/2016 11:44 AM (GMT+05:30)
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHAT IS HAPPENING ???
HOW MANY DAYS TO PICK UP?

NOW INCOMING CALL ALSO NOT RECEIVING..
HORRIBLE PHONE...

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Friday, September 9, 2016 7:34 AM
To: [protected]@mailsy.custhelp.com
Subject: Re: Re:Replacement for back key [Incident:[protected]]

REMINDER--

WHY IT TAKES SO MUCH TIME TO CLEAR THE ISSUES...???
SUCH A SLOW SYSTEM...

REVERT BACK ON MOBILE REPLACEMENT OR MONEY BACK
ALSO REVERT BACK ON MY SCREEN GUARD

hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone

Thanks & regards
Carneve

________________________________________
From: Carneve Rose Thomas
Sent: Thursday, September 8, 2016 1:55 PM
To: [protected]@mailsy.custhelp.com
Subject: Re:Replacement for back key [Incident:[protected]]

Reminder...

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 12:29 PM wrote:
awaiting reply and action plan immlty

Hi,

I bought a Mi Max mobile on line and its just waste of money and wasting my time and energy.

Back btns not working properly and I need restar mobile so much time in a day. Yday on side volume btn also started to have trouble.

Complaint number as below:-

[protected] dtd 6th sept 2016. No call rcvd still and I called customer care teb times and no use at all. Waste customer care.

See screen shot of fail report and trouble time screen.

Another Complaint [protected]. No action.

Looking immediate action and give back my money without anymore delay.

Thanks & regards

Carneve

Sent from my Mi phone

Thanks & regards
Carneve
Sent from my Mi phone
On Carneve Rose Thomas, 08-Sep-2016 11:43 AM wrote:
hi.
take it and clear it fast.

also my mobile is attached with screen guard glass which is costing rs.600 and either fux the same in replacement mobile it pay back rs.600 to me.

when this will be picked???

Thanks & regards
Carneve
Sent from my Mi phone
On Xiaomi India Customer Services, 08-Sep-2016 10:57 AM wrote:


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Replacement for back key

Response By Email (Chetan) (09/08/2016 10:57 AM)
Hi

Greetings from Mi India Customer Support. My Name is Chetan

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.
I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-

• Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
• The invoice needs to be kept inside the Box.
• Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
• Mention the warehouse address over the box.

Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.


I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Chetan
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

Question Reference #[protected]
• Date Created: 09/06/2016 01:25 PM
• Date Last Updated: 09/08/2016 10:57 AM
• Status: Escalated

After I updated the miui 8, I can see my tatadocomo network is automatically changing to 3g even if I selected the network manually. And while in 3g, the call quality is very bad. Not able to hear clear voice while the voice quality is good in 2g. But when I am changing to 2g, it automatically changing back to 3g. As mentioned I have disable automatically network selection option.

I have submitted my adaptor at Xiaomi Service Center in Bareilly Center on 26 August 2016, they have said to wait for 2 weeks until they get new parts from Company . I have waited and called them, they replied me to wait next 2 weeks again This process continues and takes about 3 months but no results. I have also called Official Xiaomi Service Center, but they convince me to said, a call will be forwarded to you and complaint will be registered and you will get adaptor soon. I have called them so many times, but same reason again and again. Till now I haven't got my product.

My job-sheet no is-js[protected]. I have submitted my redmi 2 mobile on noida service centre on 6th of july. But now its 14th of september. But my mobile is not still repaired. When i was ask to the service centre head he says that sir you can go for consumer forum for a fastest result.
Also the xiaomi india head mr. Manu kumar jain he is also not revert on my tweets

I have given my redmi note 3 phone to the service center due to network issue, they said that the mother board has to be replaced, it is a new phone used only for two months, twhey said that the issue would resolved by changing the mother board which would take two week, i had given the phone on 28th aug, after two week i called them, they said that the part is not available and it would take another twenty days,

How does it take so much time.

Work order no wxin[protected]
Complain no[protected]
Ervice center viman nagar pune

Ordered Redmi note 3 from MI website on August 30. Received a Broken micromax mobile on Sep 1. Have registered a complaint, Yet there seems to be no progress. When contacted the customer care, they just say that the issue will be resolved soon and they do not mention ant concrete dates or process.

Complaint Number[protected]. Please resolve this ASAP

Sir,
I purchased redmi note 3 three months ago, after 1 month i started facing mic problem in my device . I went to mi store in meerut where they regreted to repair the phone and did very uncomfortable behaviour. They told me to wait for one month so that the parts will come at centre, but after one month they again told me that i have to wait for 1 more month . They are telling that MI company is not providing parts to them.
Please kindly look after my problem otherwise i have to pit my complaint in consumer form because its going above my head.
Kindly reply me as soon as possible.

Dear concern,

I had purchased redmi 3s prime golden vide invoice no 518 dated 24.08.2016 imei [protected], sn 13478/20004968.

Please note that the above mobile is not working since i had purchased it, i had submitted the same to your kamla nagar (Delhi) service centre on 03.09.2016.

Till date they had not solve my problem & failed to deliver my mobile phone.

This is not good service of your esteem & reputed company.

Kindly look into the matter & do the needful on urgent basis.

I have been trying to purchase redmi note 3s prime worth 8999 rupees on flash sale for almost a month now trying every week. But the sale opens at 12:00pm and shows out of stock at 12:01pm. There seems to be something fishy about this. Please address this at the earliest before this is escalated on all social media platforms. I am also planning to publish an article in the newspaper about this fake flash sale.

Dear sir/ma`am,
I purchased mi4 brand new phone on 04 feb, 2016. It is under warranty period. (Invoice attached)
I submitted my mi4 phone on 21 st may, 2016 with job sheet no. Js[protected] @ rohtak state - haryana care centre.

Serial no. Of phone [protected]

The expected date of return was 31st may, 2016.

But since 3 months passed and 4th month approaching, my phone has not been repaired.

When i call the care centre, they don`t pick up the call. I visited 3 times the care centre personally, but there is no treatment given to me.

I registered complaint against the care center with mi customer care with complaint no.
[protected] and[protected].

But there is no solution.

I called the customer care again and again. (Phone no.[protected] dated[protected] and again on[protected] with phone no. [protected]) still problem not solved and many more times.
I write them emails but they didn`t respond.

The discretion of xiaomi is such that it can cheat, play and play with the customer.

I have to say that i submit a phone remdi 2 prime at kalkaji service centre of xiaomi. The issue is co related with hardware and it is just because of their updated miui which i update through my phone. On the day when i submit my phone the receiver said to me that sir pls dont panic we will resolved ur issuee within 10 to 15 days, i told him very strictly that sir i dont have anyphone please kindly as soon as possible resolved it. They told me that parts were unavailable but i assured you in between 15 days we resolved your issuee and get back to you your phone. Then i submit my phone on 27/8/2016 after 16 days on 13/9/2016 a call from mi kalkaji centre on my phone that sorry sir we are unable to repaor your phone till now, than i ask him how much time then they told me almost 15 days or more from today. Now i just want to say that why they make me fool and give some false assurance and keep in blind faith. They told me that there is a part unavailaibilty, ijust want to ask them in delhi they were unable to available their parts what about other small cities, how can you survive in market. Please take action as immediate as possible on my concern.

Adarsh mohan
[protected]

I have Xiaomi Note 3 and Everyone call on my Redmi Note 3 complains that i can't hear anybody but they hear me . To hear the issue from myself only
and it happens suddenly and i swapped phones on speaker then the voice is came but without speaker i can't hear voice of anyone even ringing bell also. When they phoned I could not hear what they were saying, and now, I see why i am not hearing anyone
because i have facing problem of microphone again and again .
first time it recover automatically but again happening in my phone and i have no solution of this problem.

Unfortunately nothing works, and it looks like the only time the issue will be resolved is when Xiaomi fix the bug in their software. As far as I can tell, Xiaomi haven't acknowledged that there's a problem so they don't seem to be doing anything to fix it.

Does anybody have a solution to this that works yet? If not, does anyone know if Xiaomi are doing anything to fix this?

This issue really needs to be fixed because the phone is completely useless for hearing calls . Can you provide the solution of this problem because i am fed up of this problem and in future i will never purchase of Xiaomi's Phone .

Thanks .

Hi

I have bought a new MI note 3 phone in June 2016 from flipkart. But in a month, mobile charger stopped working.

I went to Mi service center Gurgaon to change the charger but they said currently chargers are not in stock and come after one month.
I asked till time, how will i charge my phone. They said its not their headache and purchase some other charger from market.

Such a poor response from MI service center. Why should i bought a new charger when i have already paid the money on while purchasing a mobile.

I had bought a phone form flipkart of Xiaomi on January 2015 by Rs 9999, which stopped working on 22 July 2016 and I gave it to their service center on 22 July 2016 for repairing, but I have still not received the phone, every time I went to them they turned me down saying they do not have the spare parts to replace.
Initially they asked me 2 to 7 days, but still today they have not repaired it.

Please help me in this regard.

Pritom Mitra
[protected]

Hello

I had ordered an XIAOMI Prime 2 in June and it was not functioning properly and service team admitted that there is problem with the Motherboard. I had to visit 3-4 times in two months but they denied to submit my phone and finally i had to travel all the way to chandigarh from ludhiana to submit my device in service centre and its been 1 month now and i have not got it back. Even the customer support team is saying it may take 3-4 months more, as the parts are not available. My request is if the parts are not available manufacturing should be stopped right away.

I received my xiaomi 3 s 12/9/16 when I put the sim in this phone and on then not show network then I call customer care executive asked me software update but I try for software update its not update with WiFi (4g speed) and now I have no network connection in my 3s phone but another phone same sim have network.some software not opening. I have no another phone pls my this phone replacement urgently. I have purchase this phone mi store

I got a Delivery of manufacturing defect mobile on 25th august 2016 as a normal inspection i found that mobile back cover not fitted Properly near volume button & it is loose, due to this volume button goes little-bit inside the cover .. i had done numerous followup with mail Support, chat support, voice support but till now solution, as per support team instruction i have submitted all details i.e, acknowledgment sheet from service center, snap of faulty mobile, etc. last 18 days support executive telling that please wait for some time respective team call you in some time but till now no solution even they had not given confirmation that mobile will replaced or not !many times they telling lay about there designation, giving fault commitment to customer ! please help me to get my mobile replaced ASAP order ID[protected]

Sir i am a customer of your redmi note3 product and as a customer you can also give a satisfaction after sale service and you can not give me help full service because in my mobile issue after give in the servic centre katargam in surat. but they can not give me any kind of information about my redmi note3
when they are give me my mobile sir please say because without my mobile i am worthless
i am also a middle class man and i can not afford any mobile for the 2 months so sir please help me

I have raised replacement complain of my headphone to xioami india on 18 june 2016 and almost 3 month past but till i have didint receive my product when i have asked to company they are saying sir you have wait. but i have alreday waited 3 months. i have facing issue for same.i have contact MI India many times but very poor response for their team

sir please look into this matter

Dear Sir / Madam,
I had purchased a Mi Redmi Note 3 mobile phone 32 GB Gold model on 17/08/2016 from Mi Store (Order No. [protected]) and it was delivered to me on 20/08/2016. But they delivered a defective mobile phone to me. As they have 10 days replacement policy, so I had requested them to replace the defective mobile. They agreed to do so and an Incident Id[protected] was created on 25/08/2016. They gave me 24 to 48 hours timeline for call-back & pick-up the defective mobile from me for replacement. But till date (16 days gone) nobody pick-up the defective mobile. When I do follow-up through e-mail, online chat and toll free no., they again gave me another 24-48 hours timeline to solve my issue. That 48 hours again past and I do follow-up again. Again they do the same thing. They again provide me 24-48 hours timeline to solve it. This things happening for last 2 weeks. Soon I understood that I have been cheated by them (Mi India). They only passing the time and they will never do the replacement. Please help me to replaced my defective mobile as soon as possible. Thaning you, Suman Chakrabarti.