Xiaomi India Complaints & Reviews

Hi

I have bought a new MI note 3 phone in June 2016 from flipkart. But in a month, mobile charger stopped working.

I went to Mi service center Gurgaon to change the charger but they said currently chargers are not in stock and come after one month.
I asked till time, how will i charge my phone. They said its not their headache and purchase some other charger from market.

Such a poor response from MI service center. Why should i bought a new charger when i have already paid the money on while purchasing a mobile.

I had bought a phone form flipkart of Xiaomi on January 2015 by Rs 9999, which stopped working on 22 July 2016 and I gave it to their service center on 22 July 2016 for repairing, but I have still not received the phone, every time I went to them they turned me down saying they do not have the spare parts to replace.
Initially they asked me 2 to 7 days, but still today they have not repaired it.

Please help me in this regard.

Pritom Mitra
[protected]

Hello

I had ordered an XIAOMI Prime 2 in June and it was not functioning properly and service team admitted that there is problem with the Motherboard. I had to visit 3-4 times in two months but they denied to submit my phone and finally i had to travel all the way to chandigarh from ludhiana to submit my device in service centre and its been 1 month now and i have not got it back. Even the customer support team is saying it may take 3-4 months more, as the parts are not available. My request is if the parts are not available manufacturing should be stopped right away.

I received my xiaomi 3 s 12/9/16 when I put the sim in this phone and on then not show network then I call customer care executive asked me software update but I try for software update its not update with WiFi (4g speed) and now I have no network connection in my 3s phone but another phone same sim have network.some software not opening. I have no another phone pls my this phone replacement urgently. I have purchase this phone mi store

I got a Delivery of manufacturing defect mobile on 25th august 2016 as a normal inspection i found that mobile back cover not fitted Properly near volume button & it is loose, due to this volume button goes little-bit inside the cover .. i had done numerous followup with mail Support, chat support, voice support but till now solution, as per support team instruction i have submitted all details i.e, acknowledgment sheet from service center, snap of faulty mobile, etc. last 18 days support executive telling that please wait for some time respective team call you in some time but till now no solution even they had not given confirmation that mobile will replaced or not !many times they telling lay about there designation, giving fault commitment to customer ! please help me to get my mobile replaced ASAP order ID[protected]

Sir i am a customer of your redmi note3 product and as a customer you can also give a satisfaction after sale service and you can not give me help full service because in my mobile issue after give in the servic centre katargam in surat. but they can not give me any kind of information about my redmi note3
when they are give me my mobile sir please say because without my mobile i am worthless
i am also a middle class man and i can not afford any mobile for the 2 months so sir please help me

I have raised replacement complain of my headphone to xioami india on 18 june 2016 and almost 3 month past but till i have didint receive my product when i have asked to company they are saying sir you have wait. but i have alreday waited 3 months. i have facing issue for same.i have contact MI India many times but very poor response for their team

sir please look into this matter

Dear Sir / Madam,
I had purchased a Mi Redmi Note 3 mobile phone 32 GB Gold model on 17/08/2016 from Mi Store (Order No. [protected]) and it was delivered to me on 20/08/2016. But they delivered a defective mobile phone to me. As they have 10 days replacement policy, so I had requested them to replace the defective mobile. They agreed to do so and an Incident Id[protected] was created on 25/08/2016. They gave me 24 to 48 hours timeline for call-back & pick-up the defective mobile from me for replacement. But till date (16 days gone) nobody pick-up the defective mobile. When I do follow-up through e-mail, online chat and toll free no., they again gave me another 24-48 hours timeline to solve my issue. That 48 hours again past and I do follow-up again. Again they do the same thing. They again provide me 24-48 hours timeline to solve it. This things happening for last 2 weeks. Soon I understood that I have been cheated by them (Mi India). They only passing the time and they will never do the replacement. Please help me to replaced my defective mobile as soon as possible. Thaning you, Suman Chakrabarti.

Hi my xiaomi mi 4 got its touch screen panel broken automatically. few days before a yellow spot appeared on right side of the screen..later on display got cracked.tempered glass and aluminium bumper case was applied to the phone at time i noticed it.i then contacted PICK MI SERVICE but in spite of my repeated requests, they never came for pick up.they send messages to me daily for pick up but nobody used to come.

I submitted mi4i due to abnormal power off. They promised me the mobile will be repaired within 30 days. Its 50 days completed and no response from the service center. They are not assured when it will get repaired. No contact number of service and center. Worst service ever experienced.they should provide me the approximate date of getting repaired. If there is any delay they should update me. They don't even know how to communicate with costumer. They are talking rubbish whatever is going on there mind. Xiaomi need to focus on service centers. This is the biggest issue in Hyderabad. Just selling smartphones is not enough. I am suffering a lot with these xiaomi service. I don't want any other suffer like me. Provide me the refund of my mobile immediately. Complaint no:WXIN[protected] mi4i 32 gb

I had ordered an MI 5 phone during the flash sale in india in april 2016.
The phone has a highly slippery back side that it kept slipping on its own. Within a week of delivery, the phone slipped off from the table at the workstation. It fell from one metre height on a carpeted floor but the screen completely broke off.
I had bought one assist insurance along with phone purchase. But when i tried to claim it, they rejected the claim for no good reason.
Since then i have been terribly struggling with the phone due to its fragility. Though i got the screen repaired from a local shop for 3000 INR but it broke again within two days.
Request the company officials to please help in this regard.
Rishika Goel
rishika.[protected]@gmail.com
Inv no.[protected]

I bought a Xiaomi Redmi Note 3(32GB), 3GB RAM from Amazon .com on 29 August 2016. It is not working properly so i want to exchange it or refund my money.
Invoice information:
E-mobile
Anjaneya Infrastructure
Project No. 38&39, Soukya Road, Kacherakanahalli, Hoskote Taluka, Banglore Rural District, Banglore.560067
Order ID[protected]

TO Xiao-MI Team,

Order#[protected] Purchased from Amazon.
2 Complaints- against MI for Redmi Note 3 HAndset purchased and MI Service Centre

For complain did Call MI Helpline number [protected]. And Have emailed to service.[protected]@xiaomi.com .

Received handset in June end delivered by Amazon and problem started in July end. As one month was over Amazon could not resolve my issue. Hence visited MI service centre only to meet arrogant sluggish service at service centre. They said will take over a month to get the problem resolved. MI seems too slow in serving the handset issues. WANT HANDSET TO be replaced with new model or Repaired in less time.

Note :
At Ghatkopar (E) Service centre in rupa plaza building Visited thrice in gap of 15 days to submit my phone for problem resolution.

Visit day 1

Called around 5.20 pm, phone ringing no one answered
Left office immediately only to get Excuses on reaching there by 6.10 pm,
was asked to leave as they said timing is till 6 pm. As server is down and they do not wish to attend the calls Phone was kept on mute mode by the staff engineer who repairs mobile there. Staff strength present 5 members. Customers observed in store 2 nos besides me.

Visit Day 2

Reached at 5.15 pm. Filled form and submitted my bill too. Within warranty. Got the phone checked. while i was present in store again same excuse was been given to customers - server is down. Returned home as had to take back up.
Are not customer smart enough to understand they are been fooled. Some few customers were asked to return and come another day - even when it was not 6 pm.

Visit Day 3

Went to submit my mobile today by 5 pm (after 4 days of 2nd visit). Excuses received -
Concern staff member not available hence my form filled in last visit is not available. Told him the form number as i remembered it. He said the absent staff has not given it to him. Took no efforts to search.
Also Phone receiver kept aside as they do not wish to answer the call was 2 nd excuse. The staff admitted it on our face. Said phone will not be answered as concern staff is on leave for few more days. How will we plan our next visit when no one answer's call. And When we visit before time we are give all sort of excuses by your staff. Our visit, time and money is taken for granted here.
Asked to check in system, he said The server is down and entry has not been made in system. Nor a manual entry will be registered. So cannot accept the mobile handset. come another day before 6 pm.
The staff was arrogant especially the same engineer as the female attendant was absent. Answered rudely and asked to go to another centre. Staff strength 4 members. Customers in store 3 nos. Another customer also complain of phone not been answered inspite of calling several times.

*******

Sundays store are closed. Nor helpline is functional till 9 pm or stores open till 7.30 pm. Have been user of Nokia and Sony handsets prior to this but never faced such problem at the service centre nor with service.
Even when we manage to leave office and reach your service centre before 6pm same stupid lame excuses are provided every time to every customer. How will we plan our next visit when no one answer's call. And When we visit before time we are give all sort of excuses by staff.
How will MI serve the customer without valuing their time and money.
When will my phone get repaired.

Regards
TROUBLED MI USER

My phone's front camera is not working
And two months earlier i gave my phone in service centre.
But this issue has not been resolved yet.
Their response is Parts are not available. I really very irritating through this process . I have go there many times but they always say parts are not available & whenever i called just for aksing my phone is ok or not but no one can pick the phone, if they picked then no one say nothing..

I placed my order by mi application onlion on 24 aug 2016 at night and i got delivery at 26 afternoon. so quick delivery. i open the pic i found that display is not roatting. so went mi service station. there they told me that while softerware updation pic was dead. so i place a compliant over there my complain no. is[protected]. the customer excecative told me that with in 48 hrs replacement team will call u. but i didnt recive any call till 4th day. every day i used to call them, 4th day i recive call from excecative he told me that your pic will pick up with in 48 hrs but till time 16 days passed and no body came to cllect the pic. every day i called them. but they are repating the same thing that ur case is on higher side.
i just want to know that while giving the order ur delivery comes with in 48 hrs from karnataka. but while replacement why so many days.
i haven not seen this kind of BAKWAAS THING in my life
plz be professional

Dear sir

I have purchased xiaomi redmi note 3 mobile on 03.05.2016 through amazon.in vie order ID[protected] but the same was not working properly from the date of receipt. we have given so many complaints on emails and phones that this phone is given problem as earphone indication showing on screen and voice is not coming and i cannot talk.

you have suggested the same should shown to service centre of MI which I have done the same on 24.08.2016 at your MI service centre Kalkaji New Delhi HCL vide MI invoice no. 12660/20155588.

but on 02.09.2015 received a call from that service centre kalkaji new delhi stating that the motherboard will be changed and the same is not available at this stage in company and may be taken 2-3 weeks more for the same.

today also received phone call from service centre that parts are not available and time will be taken 2-3 weeks more.

it seems that this company is reliable and cheated the customers very frankly and frauding the customers.

On the above it is informed that i have purchased this mobile phone for my personal use and smooth life for which you are making my life un-smooth as in these days without mobile there is no life . i heard about your company that you are the best company and now what message you are given to us customers that we should faith on you.

it is my humble request that if parts are not available kindly send me new mobile phone in place of this or repair timely so i can use this smoothly and can say other people/friends/relatives that this company is best.

Khairati lal nanda [protected]-[protected]

Order id [protected]
Tracking id of bluedart courier [protected]
My product is not delivered yet... U mentioned to deliver at last today 7 pm 10sep2016.. But not delivering the product... Now i have second address h no b 44 divya nagar post khorabar district gorakhpur pin code 273008 on which u will not deliver... I have train in night to go home

Hi,

I have mi4i mobile phone before 1.5 month i have deposit my phone in gurgaon hcl mi center due to not charging issue but they return my phone without any repair and solution since after 1.5 month, in this time i have no phone for communication. Now my phone gone to out of warranty so i check my phone in delhi and shopkeeper said that screen of my phone is burn but than i deposit in your authorized center my phone is ruining and he replace my phone screen without my information. Now my phone is fully damage due to your service center

Please suggest me my next step

Phone bill attached for your presual

Your costumer

Danveer singh
[protected]

This is regarding my Redmi 2 phone which I had given for servicing in Marathalli, Bangalore service center (Address: No. 21, 1st Floor, M.T.K Reddy Complex, Krishna Summit, Above Khajana, , Jwellers, Above Marathahalli Bridge, Varthur Main Road, Aswath Nagar, Marathahalli, Bengaluru, Karnataka 560037)

Service Order No: WXIN[protected]
Contact:[protected]
Date given: 22-Aug-2016

I was promised the phone will be ready in 2 weeks time. It's almost 3 weeks now.
I have been trying to reach the service center[protected] for the last 3 days but their number is continuously busy.
I would have tried 300+ times in the last 3 days but their number is always busy. 2 days back I escalated this to Xiomi's 1800 contact no[protected] and they registered a complain.
Finally, I could manage to get connected today to the service center but was informed it will take another 10-15 days !!!

This is not done.
My phone is under warranty. A customer shouldn't be made to wait for 1 month+
I would like a replacement of the phone ASAP or please return my money. I will be happy to buy another phone. I am having enough trouble with this Xiomi phone. I cannot live without a phone for 1 month.

Please let me know.

Regards,
Shantanu
[protected]

Hi, , I am rohini dhiman from shimla.
M using model no. HM 2LTE-IN ...my xiomi back camera is not working.I have lodged complaint 2months ago..still service centre people are saying that stock is unavailable..company is running out of stock...
To hear this type of statement every time is really harsh...
Please help me out as soon as possible.
My service request no. Is wxin[protected]
Thankyou