Xiaomi India Complaints & Reviews

My order number. [protected], order date. 24-aug-2016, delivery date. 26-aug-2016 at 6pm,
Replace request.[protected] dated 27-aug-2016 and[protected] dated 29-aug-2016

I would like to mention the following for your kind consideration & immediate further action :
1. i purchased mi max mobile from mi app, hand set delivered to me on 26-aug-2016 with status dead on arrival. complaint lodged on 27-aug-2016 with ref no.[protected].
2. the product which shipped by m/s tvs electronics on 24-aug-2016 why delivered with dead on arrival with mother board problem???
3. as per your cs representatives conversation visited service center on 29-aug-2016 given service report with ref no.[protected] dated 29-aug-2016 mentioned “mother board deformation.”, received product with status dead on arriv al.
4. from 27-aug-2016 till 01-sep-2016 everyday coordinating with cs team for replacement & sent several follow up emails. my efforts are in vain.
5. on 02-sep-2016 due to poor service and pathetic response from m/s xiaomi decided not to use any mi brand mobiles in future. requested your cs team and so many emails sent to 'grievance. [protected]@xiaomi.com' & 'service.[protected]@xiaomi.com' for processing refund.
6. reverse pick up of mobile hand set done through blue dart with way bill no. [protected] dated 06-sep-2016.
7. for a brand new mi max hand purchased by me, when there is manufacturer defect, even after 13 days of complaint not replaced the product by m/s xiaomi cs team. hence, i am no more interested with this product as m/s xiaomi incapable of resolving of customer complaints, grievances & requests within a bounding timeline. it’s ridiculous & pity on oem m/s xiaomi part

Henceforth requesting you to refund my monies rs. 15, 748/- without exchanging further emails…

Regards,

Ch. vishnu,
[protected].

I have puchased this mobile from xiaomi india website on 19 may 2016 and that is manufacture default that get switch off automatically many time but on 12 of aug i found its switch off than i plug the charger for 4 hrs but is not on than i submitted that moblie on 17 of aug 2016 at the time of submittion they told me we will repair this issue within 15 day. After 15 days when i visited to the service center the told me that we need 5 day when i visited after 5 day the told me "hame thoda or tym chahiye". For this i have chat with the customer care 3 times al the tym the told we will right back to you with in 48 hrs but all the time i didnt get any update.

I had chat endless times about the pitiful services provided at the service centre… but i didn’t get any response from the company too. It seems they too don’t care about their customer grievances.
I regret my decision of purchasing xiomi redmi note-3 (Chinese product will always be chinese). I will never recommend xiaomi to anyone and will spread awareness of the same through social networking websites and thus help to avoid humiliation and trouble which i have gone through.
I would request all who have faced or facing same to support me by commenting your experience.

Unsatisfied & offended customer
Rohit
Uttam nagar

Damage handset delivered by xiaomi india (Redmi note 3)
Order no. [protected] [service request no. 160616-­001218]

On 1st of june 2016, i had ordered redmi note 3 (3gb - 32gb dark grey) handset from mi india official website. Based on which order number : [protected] was generated.
When mobile phone was delivered to me on 6th of june 2016, i found that device was damaged.
It had broken screen and scratches in front part of handset near mic.

I immediately logged complaint on 7th june 2016 through customer care and mail as well.
Incident number : 160616-­001218 got generated.

Still no replacement has been given to me by mi india.
I have been taking follow up since last 3 months but every time i get one repeated answer : "you case is already escalated, replacement team will give you replacement at earliest".
Please beware of mi products as they have pathetic after sales service.

Dear sir,
I have perches a new mi 3s prime smart phone before 7-8 days.
But this phone charging problem
Charger connect after 2-3 minute auto disconnect.
So please suggest me charger problem / mobile problem.
I request please solve my problem.

Regard-
Jitendra sisodiya
111, global computer kailash margh near old bus stand, mandsaur (Mp)
Pin.- 458001
Mob. No. [protected]

Dear team,

Request you to please update latest status for job-sheet no[protected] / complain no.[protected] as it's pending for last 26 days at your salt lake service center.

Mobile set details :

Model - redmi note 3 / 32 gb

Colour - dark grey

Issue (as conveyed by service representative) - mother board issue

Attached copy for your reference.

Regards,
Abhijit ray chaudhuri
Mobile no - +91 [protected]

I'd visited service centre at chinchpokli and I'd shown my mobile to them because my phone's touch isn't working, some area is touching and some are not...and they are telling that water has gone inside but as far as I know there's not even a drop inside...pls this is my request to solve my problem...still one month is left after that my Mobile's warranty will get over...help!!?

I buy a mi phone on the site and tell the courier guys dozen time my address but bluedart didn't bring my parcel.

Later the phone is return to warehouse and i didn't get my refund.

My order id is [protected]

I got same reply to wait wait and wait. Now 17 days is gone and mi.com help me nothing.

I contact them on twitter, facebook, on their chat support and mail support. Nothing help at all.

As my phone is having some issue with speaker, i ask them for replacement, got confirmation call from their side, and said i will get my brand new handset by 6-7 days. Its been 8 days still they didn't send currier guy to pick my for for the replacement purpose.. They are not even replying to my mails since last 3, 4 days.. Total waste of my 11999 rs

Purchased a new mobile redmi 3 s prime from www.mi.com which is defective piece so requested to replace it they asked to visit service center for repair it.
Visited the service center they are unable to repair and they have given letter regarding that, so i asked for replacement yet not recived
And they are not taking any action for replacement

I had purchased a 20000 mahp power bank from your online stores which was delivered to me on 1/8/2016. It as delivered from tvs electronics bangalore. But now when i put the mobile for charging the power bank goes dead and when it is put for charging al the four lights come on, showing full charge. As i am unable to use the power bank, please guide me

"my handset xiaomi mi4i which was handed over for the repairing purpose under warranty period to nearest xiaomi mi service center on 11.07.2016 vide jobsheet no.- js[protected]. It is said by the service center that your handset would be returned after removing defects on 26.07.2016. Reported fault was display blank which has been supplied to me as like defective items. When i reached on expected date for use of my handset then i found that your handset would be returned on 20.08.2016. I reached on that very day in the evening where my handset did not returned to me & no satisfactory reply was made."

Many times i have asked you about the status of my mobile phone, which was supposed to get delivered to me after getting repaired within a week but you guys failed to do so. Everytime i pinged you, i get the same template format reply.

Guys, i have requested you many times but u didn't do the needful. If your service centre is not having the proper facilities (Like spare parts), how could you run the business here. Lawfully, i[censored] failed to provide necessary support to ur customer, u are not allowed to do business here. (Its not all about selling ur device.)
Also in my case, i[censored] don't have spare parts, u should have provided me the newer phone instead. But instead of resolving this issue, u all r giving a lots of tension to me and now i can't bear that.

I don't know whether ur call centre operational head have gone through this or not, n if he have gone through this, i'm going to convey this entire conversation to ur twitter pages, facebook pages etc.. N whatever the social media is there to tell everyone about the truth regarding u guys.

By the end of this weekend, i need my phone (Whether its mine repaired or a newer one) under any circumstances.
Please convey this messages to ur higher officials to revert back n resolve it asap.
O many days have been passed, but still i haven't received my mobile.
After that, i haven't received any mails regarding this.

When i reset my phone. Then my memory card is not use full. It means memorycard is shown but i can't use of their storage.in my files memory card is show but when i copy some files and paste in memory card so message is shown that ' can't copy'. So i request you to give me the solution of this problem. Please give replay very fastly. Aaand other error is camera error when i open camera it showes that' can't connect camera error'.

I have submitted my phone for a mother board replacement on 20/8/2016 however till today i was not receiving any call back on delivery.
When i approached the service center they reported that they still do not have any spares and are still waiting for an eta on parts.

Please escalate this and get this resolved, else hand me over the email/contact of your next manager.

Model - redmi 2 prime
Issue - camera not working -
Date of surrendering equipment - 20/8/2016
Service center - tvs electronics - indiranagar banaglore.

Mi note 3 which purchased through mi store, from the day first it is creating the problem like switching off suddenly and getting vibrated for indefinite period, getting hang suddenly. Could i get solved by this problem? Or will i get replace piece from mi store. Really feeling embarrassed. I expected and hear great about this product... Sad part is that when it is my turn, iam dejected about this complaint.

Dear Admin,

I have a problem with my power bank, and i'd submitted it to service center of Kalkaji-delhi HCL.They tell me that, there is delay of 30 days to recieve item after service.
It is too much delay.
my feedback about Mi product is worst.
Kindly, arrange my product as early as possible.
For rest of details, please find the attached file.
Regards,
Mansoor
# +91-[protected]

I am harassed due to your mobile service center.. My mobile is not charging some problem arises bought to service center bhubneswar on 31st may 2016 given time of 15 days for repair and till today it was not repaired. My jobsheet no -
Js[protected]
So what we except from xiaomi mobile company so i request u to take immidate action on my complaint

Placed an order for Power Bank with order id [protected], for Rs.2, 199/-. on 17/08/2016. It was supposed to be delivered by 24th August, 2016. But till date it has not been delivered. Sent many mails to MI INDIA and had many online chats, but no result. I always got assurance that the matter has been escalated to concerned team and they will get back to me very soon, but no one ever called back for my issue. Pathetic Service by MI INDIA

I have ordered for redmi 3s prime gold 32gb through order no:[protected]

I got delivery of the product on 26/08/2016 at 2pm, i paid rs 8999 to bluedart courier as it is cod order and took the parcel. When i opened the parcel later around 2.45 pm i found there are many cracks
On the screen on the top most area. I am really shocked to see such product., it is really shocking to see the product in such a poor condition. I tried a lot
To contact customer care no -[protected] many times. It always comes with a message saying that the
Network you are trying to connect is currently busy. It is very frustrating to even connect to the
Number. At last i could connect after many attempts. They asked me to send the pics of the mobile in different angles., i have sent the same on 29/08/2016. Till date i have not heard anything from their side. It shows the poor response speed of customer care service of the xiaomi company. It is a caution to all those who want to buy products from either online or offline from xiaomi india company that they are putting their money to risk as company stops responding to customers compalints once the money reached to company's kitty.
Regards
Radha krishna, new delhi
Mob:[protected]

Hi There,

I am not of the biggest patron of Xiaomi Products and under this passion I bought a Redmi Note 4G phone from Flipcart.Com. It was during the warranty period that the phone stopped get charged and thus I visited the TVSE service centre located at MALAD (W), Mumbai India. They asked me to drop the phone for service .

Its already more than 50days and my phone has not been serviced . And after making the visits to the service station the staff is unable to give a satisfactory answer. What they say is call our customer care number. After calling the Customer Care number for more than 4 instances, I have a complaint number and name of every customer care executive I have spoken to, they always asks me to have patience . And also the customer care executive whom I spoke last, has blocked my phone number because I have asked him to put me through his supervisor .

Its with sheer dissatisfaction and disgust I write this mail to you guys hoping for a solution. I will be more than happy to provide all the details like the complaint number, the chat history, the phone recordings and the invoice details if you need them.

Hope to get a solution on this...

Regards,
Vikas
+91 [protected]

Dear sir,
I mohd farhan bought a xiaomi redmi note 3 32x3gb variant mobile phone from amazon.in dated 25.05.2016, now mobile have a problem of speaker and mic, auto switch off problem, hanging and heating problem. So i deposit the phone with xiaomi service center, agra on 19.08.2016 bearing jobsheet no. Js[protected] at the time of receiving they told that i will get it repaired within 7days. But unfortunately i am not get it. They told that the parts are not available.
On 31.08.2016 i went to xiaomi service center and meet with the manager mr. Dayal (Mob. No. [protected]) & service engg. Pawan kumar they told me that repairing may take 45 to 60 days.
I also want to know if company is not having any stock for parts why they are selling this mobile, meanwhile what customer do without phone and if company is not planned for it.
I also put my complaint by toll free [protected] and mail to given mail id service.[protected]@xiaomi.com but i did not get any response till now.
So please provide me some respectful solution. I want company should provide me with substitute phone for the period or replace my phone as i bought only 3 month before and phone having a manufacturing fault.

Thanks with regards;
Mohd farhan
Mob: [protected], [protected]
Email: [protected]@gmail.com