Xiaomi India Complaints & Reviews

Hello,
My name is Korada RaviSri ThammayyaBabu. I am a final year B.Tech student in IIT KHARAGPUR. I want to report an incident in which I am a victim.

I ordered for "RedmiNote3 mobile" from its online official MI store portal (http://www.mi.com/in/) on 17th June 2016 (I also paid 10, 000Rs) and I received a package from them after 4 days on 21st June 2016 but there is no mobile in the package. Instead it contains a fake adapter and a usb cable and it weighs just 52gms (which is on the label of the package).

I reported to the company through customer care service on 22nd June 2016. They asked me to upload 360 degree photos of the package and I did so. Ever since I have been calling them and emailing twice a week from last 2 months and they are saying the same statement. "Your case has been escalated and the respective department is investigating it. Please be patient and wait, they will contact you soon".

I am not their only victim. Please support me and please spread the facts of MI official store and prevent people from falling in to their trap.

You can check by asking the MI customer care service. My order id : [protected] and their toll free customer service no is [protected].

I attached some mails and photos of the package in the following link

https://www.dropbox.com/sh/xg7ecgh1mou5ysm/AAD48H8m1bTckATixDf93V2-a?dl=0.

I had Purchased Redmi 3S Prime Gold 32GB on 17th Aug 2016 wide Order No.[protected].
In that Phone we found that there is error of Network Connection so we wished to Replace said Product. Bur whenever I called customer care center they not respond to me properly I make a complain No.[protected]on dated 27th August than they said to me for waiting 48 hours. after I make other call to customer care on 31st August again they said that previous Complain made cancel and Make new Complain No.[protected] and also told for wait 24 hours. But, Still Not get any Response Properly
Feeling so Irritating with Your Company's Service

Vibration is not working of mi 3s prime(order #[protected]T60) [Incident:[protected]].

l purchased phone on 9th Aug 16. I noticed on 25th, vibration is not working. I submited phone on 26th Aug. I am not getting any update from service center how long they will take to repaire it. Service center not receiving customer phone. Could you please resolve my problem?

Service center details is:

Mi Exclusive service center.
R-42 FF. Opposite metro pillar number - 46, Main Vikas Marg. New Delhi.
Phone#[protected]

Job sheet number -
WXIN[protected]

The request from me my mobile back running smoothly led to the Bhopal m Care
I twenty-six May 2016 Bhopal care not obvious to me that my mobile was being submitted
After more than three months and also recovered and I could not have my mobile .
While I was mobile to recover the money he had deposited the ascendant
You are requested to take appropriate action

thank you

This is to complain about the Lajpat Nagar service centre that for about 31days my phone eas submitted and not even treated rather now in worse condition than before. Initially it was working and now its not at all working and secondly its not about paying money and get it in right condition but despite of being in Warranty the company is providing such a bad service . Please look into the matter. The contact numbers are never recieved in this centre. (Please contact : [protected]@gmail.com )

On 21st May 2016, I have made complain in Pune, Shivaji nagar xiaomi sercice station and received my phone on 7th June 2016 after multiple follow-up and escalations. Then I go for online service i.e. PickMI service from xiaomi as phone was not functioning well and found multiple issues after it's repaired.
Since 3 months, my phone is still under repair and today(2nd sept 2016) they said, there is tempered damage within the phone and it will not be repaired even my phone is under warranty.
I asked them the reason how that damaged happened, it is from last service, transportation or from your side. Because, when i gave the phone, it was in working condition. Now, it seems to be dead.
But, they didn't gave any answered till date only they are saying that, phone will be returned back if you are not confirming on bill payment.
currently, I am helpless because, they xiaomi phone and email service not connected and i am not getting proper response in timely manner. And no one is ready to give answer on my queries and I don't get any resolution since 3 months.
Requesting you to look into it and resolve this problem. Since 3 months I got multiple request and incident # because, they change that number in every week without solving that issue. so, I am sending you latest details for your reference.
Req # [protected]
Incident #[protected]

Ragards,
Amit Tandel

I am writing this in reference to the damaged and defective piece I have received from Xiaomi

Reference ID[protected]

Order ID - [protected]

The defect was not visible the day I opened my phone as it can be seen in the screenshot; also the box in which phone was received was also damaged. I have attached the screenshot for the same. In front of me the mail man dropped the packet. Also, when I opened the phone to check it, the phone was not getting connected to the WiFi. within few seconds of connecting it goes off from WiFi. I reported the problem to your service center. On 13th August I received the phone and told your executive that phone is having a small dent on the back side.At that point of time the damaged screen wasn't visible.
On 18th August when it was gifted to me as a Rakhsabandhan gift I came to know that it was defected and damaged. I tried to report the issue immediately but unfortunately your customer care number was going out of network, so I called on 19th and reported the problem.
On 22nd August I received the call from replacement team; the executive confirmed to me that my problem is genuine and my phone will get replaced.
From then on I am waiting and calling your customer care again and again.
on 29th August I had a conversation with Mr Aditya (Floor Supervisor), he assured me that mam you have reported in time and your phone would be replaced. He asked me to wait for 2 days.
On 31st August I had a conversation with Mr Nikhil (Floor Supervisor), he gave me assurance that mam with 24-48 hours our executive will be there to collect the phone.
On 2nd September I had a conversation with Mr Sandeep (Floor Supervisor), he told me that mam you have to send screenshots of the damaged phone.
MY question is when i first reported the issue why haven't this been told to me in the first place.I could have saved my time.
Also your site quotes

I am really having a tough time in getting my damaged and defective phone replaced.
I sincerely want a specified time as to when I will receive my new phone.
As a customer its my rightful duty to ask for an replacement of the damaged and defective piece.

Got a brand new mi note 3 which didn't start up at all on arrival. I couldn't turn it on so called xaomi and they assured me that it will be picked in 72 hrs and new phone will be sent.

it has been more than 10 days and numerous calls and chat but all they have is "you have to wait". i have made a mistake to buy a xaomi phone but advising everyone else not to buy any product. worst possible service ever.

order no:- [protected]

I have purchase xioami redmi note 3 few month back.
The phone is crashed during update. I have visited to MI service center vadodara and request to repair it.
Same day almost 100 customers are waiting for submitting their MI phones.
Every body is annoyed with the response from service center they were saying we do not have components and it will take 2-3 month for repairing.
I also want to know if company is not having any stock for parts why they are selling this mobiles.
Meanwhile what customer will do without phone.
and if company is not planned for it they should refund money back to customers
After complaining to higher authorities after 15 days i received phone, .
After 1 hour o[censored]se it is overheating and abruptly shutting down. I contacted customer care again and informed to them they are saying you have to submit it again to customer care. They will not replace product.
MI is not having any value to customer. Never purchase MI products.

Sir, i have submitted my mi note prime adapter for replacement at mi service centre patna, bihar...on 4th june 2016, expected returning date was 18th june 2016... but today is 1st september, they didnt returned my adapter till now, always they are giving time, saying that - wait for sometime, very worst service offered by them, 3 months passed away, jobsheet no-. JS[protected], please sir help me, and asked mi service centre to return my adapter as soon as possible... thanks

I have Mi4i mobile handset from Xiaomi.
Recently I observed that, my mobile phone's mic is not working in calling state. The receiver is not able to hear me, if I have to put 'speaker on' then the receiver can hear me with lot of turbulence.

I had dropped my mobile to TVS Service Center Viman Nagar Pune on 6th Aug 2016 and they say will return my phone in 20-25 days.
Viman Nagar
I am calling to the service center landline phone[protected] from last 3 days but they had not picked my phone.

I was lucky enough, service center team picked up my phone today and they say your phone will take another 10 days for servicing & repairs.

Please note my phone is in warranty condition.

Unhappy Mi4i user
Satyawan Gaidhane
My contact number : [protected]

I have purchased red mi note3 in last week but my phone charger was not working at the same time of open the box. I also put my complaint by mail to given mail id i. E. "service.[protected]@xiaomi.com" but i did not get any response till now.
While i call on given toll free number they are busy every time. I want replace my charger as soon as possible. So what should i do for replacement.

Mobile detail :-
Model : redmi note 3
Order no : [protected]
Invoice no:[protected]

Dear Team,

My name is Hemant kawadgiri, I had brought Xiaomi MI4I mobile with lots of positive hope about one year ago.
Soon after I brought the phone, I experienced lot of trouble like heating, hang during use.
Luckily before my warranty expired, the display of phone gave up and key button stopped working.
I had submitted the phone in service center located at Malad east, Mumbai on 12/07/216, and I have been informed that the problem will be sorted out within 15 days, however still I have not received my cell phone.
I have visited the service center about 4 to 5 times till the date, always received only hope and false commitment from the rep stating “your phone will be provided to you on next week”.
First, they asked me to pay money even after my cell phone was under warranty giving a reason of physical damage but indeed there was no damage as such.
I guarantee you, MI phones soon will disappear from Indian market if they provide such kind of poor service and Quality of product.
It is utterly shameful to do regular follow up of company service center. I believe Chinese phone has shown its real image to me and explained me why we should not by MI (Xiaomi) phone.
The nutshell is I have handover my phone about two months ago and still I have not received my phone.
I would request you to provide my as soon as possible, at the mean time I am expediting this issue to all social network and consumer court forum.

Thanks,
Hemant Kawadgiri
[protected]
[protected]

My mi 4i ph complain job sheet no is js[protected], theirt is no response from u r service centre not repairing or lift call, ph is giving service centre above 2 months,
Ervice centre address is
20th ground floor, 28, park street metro station, jawaharlal nehru rd, sudder st, park street, kolkata, west bengal 700016
My ph no [protected]/[protected]

I have submitted my Mi 4i phone at the Janakpuri- Delhi service centre, 2 months have passed but neither I have got my issue resolved neither even got any call or mail from the customer support to let me know the status. I have tried calling to them many times but the number provided by their Janakpuri-Delhi service center([protected]) is continuously coming switched off and when called to only one customer support toll free number written on the Service order slip, people who are talking don't know when the issue is going to resolve even they are not giving any estimated deadline and just say that you are going to get call back from our side within 48 hours but truly speaking I have never got any call back from the customer support nor from the service centre. Even Mi have closed all their online support and even mailing them is not going to affect. Worst service I have ever seen and the most interesting part is that when you call them at their tool free number now you will get an automated reply saying "thank u for calling Mi India customer service we operate from 9am to 6pm please call us at the operating time" even when you are calling them in their operating hours only.

For any further clarification & detail you can call & confirm
My Service order No. is WXIN[protected]

I have submitted my MI 4i with service centre for display faulty on 21.08.2016 but there still no respose either from company or from service center third class service from company taking one month time from the company to change display escalated to mr lei jun global head but still no resolution or no response from the company I have sent four time reminder to customer care as well mr lei jun on mail communication there is no response from any where . service center resonse is as usual it will take 30 days to receive spare nothing can be done

Order number: [protected]
Mobile: Redmi note 3 32gb gold
Cost: 12000
I have requested for replacing my mobile since it is having an display issue. i received an new replaced mobile after 1 month 15 days fighting with the service center people and finally i received an damaged mobile after replacing the mobile physically scratches are visible on mobile.
They have send me the used one or the mobile which some other person has returned having any defect similarly which i have done and they are replacing the mobiles in such a way.
I dint even buyed in offers or second hand sale to use an used mobile with scratches.
i need solution for this my MI India.
The service giving from MI is very very bad.

I have submitted my Redmi 2 Prime handset before 2 month ago at Park Street(Kolkata) servicing centre for speaker problem issue within warranty period but till I have't got any call or sms from them.

It is second time I have submitted for servicing, I'm not satisfied by bought this one.

Kindly do the needful and help me to get back the handset as soon as possible.

Name :ARNAB CHATTERJEE
• Contact Number :[protected]
• Alternate contact no:[protected]
• IMEI :[protected]
• Job sheet number:JS[protected]
• Model Number of Device :REDMI 2S-383 Redmi 2 Prime 16 GB GRAY-PRIME
• Place of Purchase :(SNAPDEAL) TVS ELECTRONICS LTD-BLR-PC
C/o ProConnect Supply Chain Solutions Ltd,
SY No. 102/1, Adakamaranhalli Village,
Dasanapura Hobli, Makali Post, ,
CITY Bangalore / STATE Karnataka
PIN 562123
COMPANY'S VAT TIN : [protected]
COMPANY'S CSTNO : [protected]
• Name of service center:XIAOMI EXCLUSIVE-KOLKATA
• Address of service center:20H PARK STREET, GROUND FLOOR KOLKATTA

I have order redmi note 3 phone on 2 august from mi site, the moment the phone get deleivered, within 5 days its started showing some problems regarding playing music or songs in phone.whenever I play songs in the phone, phone get hanged and switch off, I have showed this problem to service center in malad west, they told me that there is some issue regarding motherboard, they took my phone for 15 days after then they returned me back the phone, but still they haven't fix the problem and still it is showing the same issue.please provide me some respectful solution for this phone, as i am so frustrated by going again again to service center and being living my life without any phone.In order to buy this phone i have sell my previous phone and now i am thinking that i have done big mistake in my life to buy mi phone.Please try to give solution for my problem orelese one day many customer like me will lose trust in your brand and will never purchase it again.

Worst possible [protected]@ Marathahalli servcie center of TVS electronics. The manager called 'Robert" had no idea how to deal with customers.

Their website says 'Open on sundays'. So I had gone there only to find it closed. And when I personaly went again, they cited they had to close at 1 due to audit reasons (whereas website mentions 2 pm). And they did not entertain my request even before 1 pm as their internet was not working.

I foudn the service center incompetent on all counts
Highly un-recommended