Xiaomi India Complaints & Reviews

I have submitted my Redmi 2 Prime handset before 2 month ago at Park Street(Kolkata) servicing centre for speaker problem issue within warranty period but till I have't got any call or sms from them.

It is second time I have submitted for servicing, I'm not satisfied by bought this one.

Kindly do the needful and help me to get back the handset as soon as possible.

Name :ARNAB CHATTERJEE
• Contact Number :[protected]
• Alternate contact no:[protected]
• IMEI :[protected]
• Job sheet number:JS[protected]
• Model Number of Device :REDMI 2S-383 Redmi 2 Prime 16 GB GRAY-PRIME
• Place of Purchase :(SNAPDEAL) TVS ELECTRONICS LTD-BLR-PC
C/o ProConnect Supply Chain Solutions Ltd,
SY No. 102/1, Adakamaranhalli Village,
Dasanapura Hobli, Makali Post, ,
CITY Bangalore / STATE Karnataka
PIN 562123
COMPANY'S VAT TIN : [protected]
COMPANY'S CSTNO : [protected]
• Name of service center:XIAOMI EXCLUSIVE-KOLKATA
• Address of service center:20H PARK STREET, GROUND FLOOR KOLKATTA

I have order redmi note 3 phone on 2 august from mi site, the moment the phone get deleivered, within 5 days its started showing some problems regarding playing music or songs in phone.whenever I play songs in the phone, phone get hanged and switch off, I have showed this problem to service center in malad west, they told me that there is some issue regarding motherboard, they took my phone for 15 days after then they returned me back the phone, but still they haven't fix the problem and still it is showing the same issue.please provide me some respectful solution for this phone, as i am so frustrated by going again again to service center and being living my life without any phone.In order to buy this phone i have sell my previous phone and now i am thinking that i have done big mistake in my life to buy mi phone.Please try to give solution for my problem orelese one day many customer like me will lose trust in your brand and will never purchase it again.

Worst possible [protected]@ Marathahalli servcie center of TVS electronics. The manager called 'Robert" had no idea how to deal with customers.

Their website says 'Open on sundays'. So I had gone there only to find it closed. And when I personaly went again, they cited they had to close at 1 due to audit reasons (whereas website mentions 2 pm). And they did not entertain my request even before 1 pm as their internet was not working.

I foudn the service center incompetent on all counts
Highly un-recommended

I was charged rs. 700 for my phone repair saying it was damaged from liquid and cannot be covered under warranty at mi exclusive store, lal bahadur shashtri road branch, thane west. I was also not given a receipt for the same and only an invoice was handed over which says product under warranty. The receipt also didn't mention about any new part which they claim to have put in. The incident happened on 31 august 2016. There would be many more cases like these as i saw myself that a lot of other people were refused a receipt or a job sheet.

Hi. my name is aniket manohar arekar.i have parches new product from xiaomi note 3. suddenly my phone got off .i went to redmi customer care service at dadar mumbai{vcare} name off shop.i order 1june2016 and recived on 3june2016and today 31july just one and half month.my phone was not working they give me sheet reason that ur got water dimage.ok fine but how can water go inside the phone .ok any gone but my phone price is 11999.00 incuding cst tax.now they are saying will do it but u have to pay 11280 sumthing .my ohone price is 11999.00 and they are charging me 11280 sumthig how can it possibal .now what to do i dont have any idea. they are only seat for making bussiness. i spend 19909.00 and again same amount so it mince we earn money for them or what.i one comman man .i am totally trusted please do sumthing for me .my contact no [protected]. thanks
regards
Aniket Arekar

I have deposited my mobile handset mi4i for repair of damaged touch on 18/08/16 but till date 31/08/2016 no information / quotation /estimate / call / message received.

Work order number - xmi/ete13/ci/8/16/0001974.

At the time of giving mobile to repair center i was informed that they will provide the estimate within 4 to 10 days and after confirmation will repair the mobile within 4 days (From date of confirmation).

Bit till after 15 days have gone and even estimate is not provided.

First time i have faced this type of service.

Name ravishankar singh
Vill. Malaur post pali. Dst gorakhpur. Utter pradesh pin code 273209

Me aug 25.2016 ko 20800 mah ki pawar bank order kiya or muje 10400 mah ki pawar bank diya gya. Hmare sath dhokha kiya gya. My order number.#[protected].
My phone number.
T. [protected] 2... Number. [protected]

My this time number.. [protected]

Help me sir

Awb#[protected]

Me pawar bank vaps krna chahta hu or hme 20800 mah vala pawar bank dijiye

My name is harish i am from jaipur.. I made a purchase of mobile on 18th aug 2015 of mi4i.. But on 5th of may it stop charging.. When i gave it to service center i was told to wait for 7 days.. After a month or so i got a call from mi saying.. They r going to replace it in 15 days or so.. Since it cannot be repaired.. It is really very sad.. Not only the company is cheater, call center, service center.. They r all making false commitment.. They r selling one lac mobile in flash sale in an hour.. But they dont have mobile to repair it or replace it in three month

I purchased redmi note 3 on 24th july vide order no. [protected] and IMEI NO. [protected]. The mobile was received on 27th july. On 7th August i filed an online complaint regarding battery backup and heating problem and i also requested to replace my set and suggesting me to contact the service centre on 8th, 27th, 29th August i went to service centre to sought out the issue but the problem is still there. Service centre cant diagnose the problem. Kindly change my set otherwise i would take a legal action against the company.

I had submitted a complaint at ganpati celluar siliguri on 16th may 2015. They took my mobile and asked that mother board need to be change. Yesterday i got a msg that my complaint has resolved. When i visited today to take my mobile back they told that company has mailed them to close old complaint and relog again. I dont how much more harassment i have to bear for a handset. Also i cant understand why they closed my old complaint without my intention. Is this to improve there tat???

Once a morning charging my redimi note 3 gold 32 gb buying the mobile one month before from amazon i am from puducherry no service centre hear so i will ask the pickmi service inquiry (Inquiry no.[protected]) created the pickmi team on 03.08.2016 i done the payment on 4.8.2016 rs.189 they told 24 hrs they will pickmi the mobile but they dont pickup the mobile daily three time asking after 20 days they send a msg then i am waiting two days they dont pick up after i am going to drop the mobile on fedex after that pickmi team sent a msg ur mobile on liquid damage but no evidence for that no strains on board i ask the question they dont answer me but sent a chargeable repair invoice for the amount rs.10245/- but the mobile cost is 11999/- what can i do please suggest me my mail id : [protected]@gmail.com

Hello sir or madam
I have redmi note 4g and its stop charging since 14 june 2016 so i have handover it to xiomi exclusive service center at chandigarh on 24 june. They ask me take it after 15 days but today is 31august and they are not returning or reparing my mobile so i am request to you please solve this issue i cant wait more dor my device it is also under warranty
Thank you

Dear i have ppurchased mi max phone for rs 15000 and camera clarity is not there .even the mobile is too big to handle. Already two times done complaint but nobody is listening i want to replace my mobile with some other mobile even i will take mi 5 and pay more money .but they said we dont give other mobile.This is wrong even if we purchase from any site they give 10 days time to return and pay the money back and i am not asking for money just asking to exchange .i have already purchased 4 mobile of mi company i am a regular customer and if you will not exchange it then give my money back or i will go in consumer court.

Sir
I Mr ABUZAR K HOSSAIN bought a red mi note 3 32 GB mobile from amazon dated 14/05/2016. Now this mobile is completely dead and it is in authorised Xiaomi service center, SILIGURI; WESTBENGAL from 3/08/16 bearing job sheet no JS[protected].In the time of receiving they told that I will get it by seven days.But unfortunately I am not get it.

They told the parts are unavailable.It will take more days.They are unable to give exactly how many days it will take to repair.I also told that if parts is not available please give me a letter that we are unable to repair it so that I can get a new mobile by replacing the old mobile.But they are not listening to me.I also told them, ok in that case please give me another mobile from service center so that I can use it for the time being.But they are refuse to give a another mobile to me.

Now you tell me what should I do ?.I am trying to contact with their service by mail but all are in vain .I am really upset

I had given my cell redmi 2 prime at tvs electronics ltd in heera panna at powai on 05.08.2016 the problem is that my back camera is not working they called me after 15 days i.E 20 august but still they had said that they had not got the new camera to replace regularly i m calling to them they always use to say d same words to me still its more than 15 days were cross my cell phone has not repaired yet first my friend had told me that xiaomi has a great service in thier service center but now i realize that they dont care for thier customer .

So it was an bad to use xiaomi service centers in mumbai

Dear Sir,

I am use (MI NOTE 3 16 GB) last 4 month bill date[protected]. IMEI NO. :- [protected]-54, but battery backup is very -2 low and automatically discharge 4-5 hours. Me contact service center but no response & tell me service adviser sit up handset service center 10-15 day but i am not satisfied. 6 month warranty battery

SITARAM
Hisar
Ph. [protected], [protected]

I want to tell you about a bad service and false promises from xiaomi india and service center (Located in thane, maharashtra, name: ccom).

My phone is under warranty and i have submitted my phone on 27 may 2016 for repair, but till date i didn't get a phone. Now here i want to tell you about two concerns:

1. I requested a replacement for phone mi4i on 27 july 2016, and it was approved from xiaomi customer care on same date (Please find attachment for proof). But till i didn't get any replay for replacement.

2. After several messages, phone calls and emails to service center they are always giving me same replay. I am sending you two separate attachments of email send by service center please go through that. One is received on 18 june and other was on 17 aug. Both emails are saying me that it would take 7 days to repair my phone.

Now i want a replacement of phone as early as possible, i am going to register a case in consumer court against xiaomi india for bad service, false promises and harassing me. I also have enough evidences. So before i register a case, please try to solve my complaint.

Hi, i have booked xiaomi redmi note 3 (Dark grey, 32gb) handset via amazon on 10th of aug 2016, after that this handset was delivered to me on 18th aug. But when i start using this handset since 29th aug 2016, yesterday, this is getting over heated and handset is hanging frequently. Pls provide some solution to this on priority. Pls provide any contact details of local service center so that i can show my handset to them to fix the problem.

I, Deepak Dhruv have purchased Read me note 3 mobile on line. Since my purchase it was working alright for the last two three months. There after it has started giving troupe of no network (Zero strength of network i.e. x). After some time it again starts working normal if you switch it for few times. Somtimes evern after that I am not getting any tower.

I never beleive mi product is pethetic 13 aug i was purchase a new handset mi note 3 frm amzon 4-5 days it was working fine on 6th day problem is starting touch issue automatically screen off heating issue when i plugg a mobile for charging it's so heating and when i unplugged the mobile it's so heat but there is no coming blank screen it was pethetic product mi same post i will share on my social account mi product is pethetic.