Xiaomi India Complaints & Reviews

Hi,
Really disappointed with the service of xiaomi customer care executive and from the cell phones. After receiving the product I'm facing problem from day one and in between 10 days of refund tat I even called to customer care but they are not even listing to my concern they only have two words to speak I'm sorry.. that's it . Phone is having problem of high heat getting automatic off weard sounds from phone mike is not working. Is there anyone who can resolve my problem?
Or I need to go at consumer court.

I ordered the xiaomi redmi 3s prime mobile on 17 august 2016. They deliver it on 22 august 2016. The mobile is found to be defect. I immediately e-mail them and told about the defect. They want some pictures of the mobile, bill, defect and lots of and i provided all pictures accordingly. The last mail came from other side state that "we are forward your request to the concern departmant". After that there is no respone from them and still i send more emails also warning to fill complaint in consumer court. But they did not response on any of my emails.

I have purchased xiaomi redmi note 3 from snapdeal . My product is not giving battry backup and it has charging issue get100% in 4 hours amd hanging problem also i request snapdeal to refund or replace my product but they dont take any action, i also call on [protected] but he say there no order place with your mobile number and they cut the call please help me my new phone is like dead phone pls pls

Dear Team,

Myself Ajaz Hassan had bought Redmi note 3 Grey 16 G from your sales partner Rocket commerce LLP vide invoice dated 01.06.2016.
After two months my phone stops working.
On contacting your Service Centre at Ranchi, they tell me that around Rs. 7500 is expected cost for its repairing.
Can u please explain that how a person who bought phone for Rs. 9999/ two months back is able to spend another Rs. 7500 on it.

Your Sales partner has provided me a damaged phone thats why it stops working.

So kindly look into it and resolve it as soon as soon possible otherwise i may look for some other legal option.

I Mrs mahashweta biswas nayek submit my redmi note4g phone to the service center due to charging problem of my phon at infinity building Saltlake Saltlake on 09.07.16 They promised me to deliver in 10 to 30 days but they give the delivery on 27 .0816 after ringed them so ment times.but after coming back home I find the problem still exist.it is very much disapponting .the service center harassingmharassing me in this way. Plz do the needful and give me feedback in my mail id [protected]@gmail.comoXa

Dear Sir/Madam,

I had bought a Red mi from amazon.in in the month of May/June'16 (approximate date). Please find the attached copy.

I request you to take my word that this was my lifetimes maiden bitter experience. On the 11th day when i purchased a sim from Vodafone. It was found that the second sim slot is not at all working from day one. When I contacted amazon team they refused any refund and directed me to the service center of redmi in gurgaon.

I was given a service order (copy attached) and told that they would have to replace the motherboard. Whenever i contact them(Mr. Puneet malik mobile no. [protected] ) they don't give me a timeline as to when the problem would be solved. Neither do they pick my phone.

I have my full faith in you as an organization after having read the reviews of similar cases solved at your end.

May I request you to use your good offices to get me the full amount refunded as i am interested only in getting the money back i spent on buying the phone.

Hope the needful would be done at the earliest.

Thanks & Regards,
Rakesh Anand
M:[protected]/[protected]

Sir, my order id is [protected], i received defective power bank on 02 aug through mi store app, i placed the replacement request on 09 aug 16 by email and call. My reference no was[protected]. They did not take any action to replace the product, i called them many time. Again i sent the email regarding replacement on 25 aug 16, reference no is[protected] they reply that your case is already escalated, after that i called customer care no [protected] company toll free no, but they kept my call on hold for 15 min and continue on 27 aug 16. They are not replacing my product, as per given policy within 10 days of receiving product for replacement i informed the company.

I purchased Xiaomi Redmi Note 3 (Gold, 32GB) online through Amazon India on 18th May, 2016, whose screen started malfunctioning within a period of 1 and a half month. It stopped working at all. I took the same to Authorised Service Centre located in Malad (TVS Electronics Ltd, Kothari Milestone, Shop No. 114, 1st Floor 46, S.V. Road, Malad (West), Mumbai- 400064) and checked with the Service Centre Executive told me to get its delivery with maximum period of 10-15 days.
I would like to bring to your kind notice what all I have faced because of Xiomi:
• Firstly, the malfunctioning of screen initiated me to go to a Authorised Service Centre of the Company to get my cell phone repaired.
• The undue hardship caused at the Service Centre where unprofessional people are attending customers. Service Centre employees devalue the brand Redmi by constantly telling customer- “Kishne bola tha mobile lene k liye- bahut problem hai mobile me”. They humiliate customer with “I care a damn attitude.”
• Discourteous, rude, impolite, ill-mannered and irreverent staff at the Malad Service centre maltreat innocent guys.
• After endless arguments, disrespect, humiliation, indignity faced by me at the Service Centre I got my handset on 27th August, 2016
I had mailed endless times about the pitiful services provided at the service centre… but I didn’t get any response from the company too. It seems they too don’t care about their customer grievances.
I regret my decision of purchasing Xiomi Redmi Note-3 (Chinese product will always be chinese). I will never recommend Xiaomi to anyone and will spread awareness of the same through social networking websites and thus help to avoid humiliation and trouble which I have gone through.
I would request all who have faced or facing same to support me by commenting your experience.

Unsatisfied & offended Customer
Khushboo Zota
Mumbai
+91-[protected]

My order number is [protected].my friend Kiran jadhav ordered Redmi 3s Prime Silver 32 G mobile . I received the mobile on 13/8/2016.Mobile was stucking to Mi logo and was not able to power on. then i called on MI service toll free Number. They suggested to go to service centre to diagnose the mb. if not, Mb will be replaced . Went to Service centre DADAR, Mumbai they gave diagnostic sheet and said your mb will be replaced. Again call to your service toll free number and registered the complain of replacement. Complain No.[protected]. they said your mobile will be taken by the courier and our team will call you. I haven't received any call from your side and i am unable to contact to your service number.

As this type of service i don't expect from MI. i am really sad to see your responses to serve the customer. Please collect your defected mb and replace with new mb phone.

I submit 2 number of xiomi ear phone on 25 may, till now i dont get any replacement as my ear phone are under warranty.
Please take an stick action against them, no one from the xiomi service center committed that how much time it will take for replacement.
Till date 3 months are complte but there is no response.


Thanks
Anubhav chaturvedi
Mob:- +91 [protected]

I ordered Redmi Note 3 dark grey mobile from Mi online on July 20, 2016, and got it delivered on July 25, 2016. After opening the box, i found the phone with broken camera lens. I immediately called customer care service and they told me to mail them with phone snapshots and i did so and got an email in respond to my complaint stating that their company specialist will try to solve my problem and my complaint has been escalated and they will contact me soon, but after calling them and mailing them so many times they are still telling me to wait for sometime and has not even pick up my phone for replacement and now it is over 1 month now.

I'm very much frustrated now as my savings have been wasted and now it is just a box of Rs. 12, 000 for me.

Charging problem occur in my mi4i cell. I went to service centre of guwahati netsol associates for services. After physical checking by engineer and he declared damaged of charging point and he told that charging point is not stock and ordered the charging point but till date my problem is not resolved.
So please resolved my problem as soon as possible since my cell is in warrenty.
Jobsheet no-js[protected]

Hello sir,
I have purchase my mobile on 1 June 2016 from flipkart ...
and i has a problem of auto hang on 2 July 2016... after that i have submit my mobile in mi service center ( XIAOMI EXCLUSIVE - noida, f2, f3, first floor, above bamboo shoots restaurant, sector 18, noida ) on 16 July 2016
then they give me a expected date is 30 July 2016
when i call on 30 July 2016 in service center ( AJEET YADAV ) said that phone is not repair and give me 10 days more After 10 days i again call him they again say give me more 10 days AND again after 10 days i call so they say that
give me more time when i ask how much they say that we also don't know how much time it takes
During this period i have also call customer care no they always said that give mi more time more time ..
they also don't know how much time they wants..
i have also mail to xiaomi to extend my warranty so the said that
I am really sorry to say that we are unable to provide an exact date and also we cannot extend the warranty as it is not in the policy.

at last i have to requested that please take action by which i have to get my mobile early or if it is not able to repair so please refund my money
i am fully fed up from mi service center and customer care .

I'm owning MI4i 32gb purchased from Amazon.in on 17th September 2015 for Rs 14, 999, Invoice no -KA-BLR[protected].Before 2 months it not getting switched on after charging.I gave it to the authorized service center of MI locating Cochin, and they requested to wait 30 days for clearing the board complaint of my phone, now one month and two more weeks gone.

I patiently co-operated with them till completing the time period provided by the service center and contacted.They replied that my phone's part is not arrived and need to wait a week more.I waited and contacted again, disappointed they haven't any ideas about when the part comes.And now a days they are not even answering my call too.

Now i don't know what to do.I think am cheated by Xiaomi. Will I get any good if am going through legal procedures?Recently i found a Facebook page MI Complaints, and I understood that am not only the victim of this local China company.I can't wait anymore, really frustrated with the company's customer support. I contacted your customer support 4 times, but no use they always giving me a same relpy, like they should contact me in 24-48 hours.No one yet contacted me yet.

complaint ID[protected]
Job sheet
Work order date[protected]
work order no.[protected]
Model XIL90X90I40F004 -MI 4i 32gb
IMEI-[protected]
Location MI Service center Cochin

Regards
Anandhu Reghunath

I purchased redmi note 3 32 g model from mi.com on 21 jul 2016.


Mi order number:[protected]

Bluedart courier way bill number: [protected].

Got a defective phone and the process to send it back to mi took 15 days. We need to personally go to their service center and get it certified that the device is faulty and send it to mi with that proof.

Even after this they took the faulty device after 12 days from the date of delivery.

Now on 12 aug 2016 they have sent replacement phone through bluedart courier and it not yet shipped to me.

Bluedart says the shipment is not traceable and finally after i fought with them, they send me a mail saying you cantact the shipper i. E. Micom

And mi.com says you need to contact bluedart.

I am now caught between these two companies who give 3rd grade service. I have paid full amount rs 12000 on the day 1 and till date i am not having phone with me and god know when i am going to get it.

I had submitted my mobile phone (redmi note3) at Xiaomi service centre Parijat complex hisar haryana INDIA with service order no WXIN[protected] on dt- 08/08/2016 after standing 2 hours in a queue and now even after passing 19 days the position is still same . They said that parts are not provided by company we cant do anything . Very bad response very bad company/ service centre. They said that you may wait one month more if company not provide parts. In never purchase in my life any xiaomi phone in my life . very bad experience.
please help me in getting my phone

While delivered me product.. Receive damage product... From mi store
Product... Xiaomi redmi not 3 gold colour
Order id.. [protected]
Product serial number..570b691f.
While delivered me that product.. Was damaged..
Abouti many time requested to customer care by contact also email
But still no anyone solution.
My contact number..[protected]
My.. Email... [protected]@gmail.com
Pls.. Help me

I m facing problem with my phone..it disturbing me a lot..it's back key, home key and select key is not working..also touch just above the navigation keys is not working. I can not type message and moreover I can't calls to new numbers..I can call only to the numbers which are added to my contact list..I can't type text messages as well as WhatsApp messages..because touch is not working from below..please resolve my issue ASAP. Thanx

This is kishan agrawal, i had sent my mobile for repairing on 28 july by pickmi service and they told that it will maximum take 10-12 days to repair and return my phone, but now today i have not received my phone. They are just asking to wait, my request number is[protected]. Whenever i called they asked only to wait, i am getting so irritated that they dont listen the problem of customer. Please help me to get my mobile back or provide new handset.

Hi there ...I have a complaint about your service center in chandighar sec. 22...i bought a redmi 2 prime last year ...i faced many minor problems since I bought it..but last month my phone totally stopped working and when i go to your service center they told me that they will recover it in 10 days...and now it exceeded one month but still they are saying me that it will take 1 more month to recover it...I don't know why they are taking much time in recovering my phone...and when I try to contact you by your phone number...there is always not available or line busy...if anyone from MI is reading my complaint...tell me a way to contact you...and solve my problem