Xiaomi India Complaints & Reviews

Those who are reading please dont buy XIAOMI Phone their after sale service is worse no word to explain My service request ID is JS[protected]
Device submitted date is 22 July 2016
today is 24th August 2016 Still they are not providing any update regarding status

read what chat service is saying

Live Assistance
Chat
Status: Connected
Giridhar (Listening)
Giridhar: Hi, my name is Giridhar. How may I help you?
Sandeep Sharma: hello
Giridhar: Hello, a very good morning. How may I assist you today?
Sandeep Sharma: I am suppose to get call from xiaomi representative regarding job sheet no JS[protected]
Giridhar: I understand that you have raised an complaint under reference number[protected].
Giridhar: I am sure you are looking forward to getting the issue fixed and I will assist you with your query.
Giridhar: I would like to keep you informed that the issue has been escalated and our team is working on the same.
Giridhar: Request you to kindly wait our team will get back to you on this at the earliest.
Sandeep Sharma: your team is not working I dont believe
Sandeep Sharma: Your company is CHINESE fraud
Giridhar: I understand there is a delay on this, I would intimate the team to call you back soon on this with the resolution.
Sandeep Sharma: No I want result today its already more than one month
Giridhar: Sure Sandeep, I would intimate the team to call you back, please wait you would be getting call back from our team.
Sandeep Sharma: You dont have any team you are only consuming warranty period by taking too much time to fix minor problem this is your business strategy to take indian money to china
Giridhar: I am sorry for the same please wait I would arrange call back for you soon.
Sandeep Sharma: I want resolution today keep your phone I want my money back
Giridhar: I will intimate the team please wait you will get call back soon and they would communicate further information.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: Yes arrange cashback
Giridhar: I am sorry we do not have any refund policy.
Sandeep Sharma: than exchange
Giridhar: Please wait team will call back and let you know further inforrmation.
Sandeep Sharma: You dont have any team service center is saying xiaomi take 3 months to repair one phone I want my money back
Giridhar: I have communicated the information for you. So you are requested to kindly wait for the call back from our team. I would intimate the team to call you back and provide the resolution for you.
Giridhar: I have provided the information from my end please let me know if you want any other information from my end.
Sandeep Sharma: I am waiting since 22nd July 2016 now I dont want to wait any more
Giridhar: I understand there is a delay in regarding your issue raised. I would right away intimate the higher authority on this and would ask to get back to you with the resolution.
Giridhar: You are requested to wait for the same I would intimate the authorities on this.
Sandeep Sharma: than provide me the contact of your higher authority I contact tam myself they may not have balance in their mobile that is why they are not calling afterall all XIAOMI is fraud
Giridhar: I am sorry we do not have such information, you are requested to wait for the call back.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: does XIAOMI has any seriousness towards its customer this is my 4th or 5 chat
Giridhar: Are we connected?
Giridhar: I understand Sandeep, that is the reason I am forwarding the concern to higher authorities to get the issue fixed for you.
Giridhar: Hence you are requested to wait I would take up your issue and get the issue resolved for you.
Sandeep Sharma: you dont have any higher authorities
Giridhar: I am sorry I would not be able to help you any further on this.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: than who can
Giridhar: I have told I would intimate the team for call back.
Giridhar: If your raising the same concern this would not solve your issue.
Sandeep Sharma: Clearly written on your warranty policy if XIAOMI is unable to repair than customer would get refund or now phone dont you know about this
Giridhar: You are requested to wait for the call back arranged from my end to get your issue resolved.
Giridhar: I would not be able to take any decision on this as it is already escalated.
Sandeep Sharma: I am wasting time with you (please call back woithin one hour I dont want to waste my time and money ) I am forwarding Job sheet and all chat and voice call recording to national television.
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Sir/mam. I have purchage a mobile phone redme note 3 by online mode.. It contains some manufacturing defects and not switched on since first day[protected]. We have file many of many complaints to customer care officials from first day of purchasing this phone.. But no further action is going on.. Plz change my phone as soon as possible.. Otherwise i have to take help of consumer courts..
Arun mini
H. No.142 village tatesar delhi -110081
[protected]

I am xiaomi customer and recently i purches xiaomi redmi 3s prime from its official site xiaomi india and after 5 days i found issue in display when i take my phone in sun black rashes coming on screen display. I shown this issue in mi service center and they given me report of issue as per the rule of xiaomi i booked complain before 10 days but not any action have been taken from the team regarding replacement my complaint number is[protected] and its about 4 days are gone when i was complaint still no useful response i got from the team. And one of my friend told me that i also was booked complaint regarding replacment and its about to 2 weeks gone but no any update i found.

I received a defect piece, contacted mi customer care through mails and calls accepted for replacement its been more than 1 month 2 weeks no proper response and no progress in replacing mobile. Every time as i contact them they use to say with in 24 hrs problem will be solved but no progress. I informed that i am approaching consumer forum for justice and they informed to be patient sooner problem will be solved. Still how many days or months i need to wait for replacing mobile.
Date of purchase: 13th july 2016
Date of delivery: 15th july 2016
Date of incident raised: 19th july 2016
Incident:[protected]
Rvp (Display issue)-rn3 (Incident:[protected]

Hi,

This is to let you know that i had placed an order for redmi note 3 (Dark grey) dated 17.08.2016 order number [protected], bluedart waybill number is [protected], i had been tracking the progress of the shipment.
On 20.08.2016 i had been at home all day but its mentioned on the tracking website at 5:02 pm that consignee not available, when i called the call center executive tole me that the delivery boy had left a missed you card but i have received none.
She also told me that the delivery boy would not call me before the delivery he would arrive directly but i had ordered a same phone week before order number [protected] and bluedart tracking number is [protected], the delivery boy gave me a call before he arrived and it was delivered on sunday 14.08.2016, i am not getting help from anywhere so please would request you to look into it as its a very special surprise gift which has not been delivered on time and wrong updates has been shared, i have also attached the screenshot of the tracking details..

I have sent my handset to mi servicing centre through a service called pickmi service wherein the phone is picked from me by xiaomi employed courrier service. I was asked to pay 6600 rupees, i paid. But i got the phone back unrepaired and i was asked to send it again and i did. But i got the phone back again not repaired. Now when i can back they are asking to send the phone again. Its been 3 months since i am having to deal with this pathetic service of theirs.

I would like to inform u that i purchase xiaomi mi 4 i mobile dated on[protected]. But few day day back a technical fault in the handset. Battery become expanded and it affected screen as well as body, now handset is very critical situation and serious casualty may be happen. And i inform u in advance. Then i visit xiaomi service center in sector18 noida uttar pradesh but he refuse my argument and sent me back.. Then i contacted to customer care but he was not able to resolve my problem.. So lastly i requested to u repair my handset and resolve the issue. Following details are above...
Date of incident=13 aug 2016
Handset model=vj46673 mi 4i
Details of contact person=hari sharma
Contact no=[protected]
Email [protected]@gmail.com

I have submitted mi redmi prime 2 phone on june 27 at sector 22, chandigarh.

Problem : sim card 2 not working

After spending 2 months i got my phone back unprepared and the shocking scene was when i see front camera, it was totally changed, they changed my phone's camera to duplicate one. They made me fool. I want to complaint against them mi service center sector 22, chandigarh.

Please give me solutions as soon as possible.

I have submitted power bank to xiaomi india kolkata sector-5 branch on 12/7/16 and its been more than one month a didn't received any communication from them, i had tried calling them but every time they say they don't have any update. I don't know whom to contact regarding the same. I have resisted complain with xiaomi through chat assistance because toll free number is not working.

After reading rave reviews on ndtv i purchased a new redmi note 3 32 gb silver directly online from mi store. Imei no of the phone is [protected] and its serial no is 12664/20095251 and i received it on 02 august 2016.

Within 15 days the phone showed hardware problems. On carrying out the test informed by xiaomi mi customer support, speakers, blue tooth and some other tests too showed hardware errors. On using an apple headphone with it, it went intol ock mode. Xiaomi mi told me to go to their service centre.

I was shocked to see the crowd of people demanding service in the service center and complaining about the quality of and numerous problems with their new or in warranty mi phones.

When finally my turn came. I was asked to wait for almost an hour and then told that the motherboard was faulty, would have to be replaced and will take 25 days. No replacement. The total disregard of the customer is shown by this.

This with a brand new phone. Inspite, of their limited warranty statement posted at their site they do not replace the phone, or will do so only within 10 days of purchase.in my case the delivery took place after 12 days of purchase/payment, hence no replacement!!!

I will never recommed this company to anyone and would like to dissuade others from buying their products.


Nishat

Ordered xiaomi redme note 3 from mi website & received damaged product, tried their toll free no. So many times but not connected and support mail id inbox was full and not working.
Next day chat customer support executive had taken all the snapshot of outside box and cracked mobile and taken the replacement request. He told me that you will soon get a call from our team & the product will be picked up from my address within 48 hours.
But still i didn't get any call, not received any message or mail of complaint registered..
How would i will get to know that my replacement request has been registered.??
Kindly check it and do the replacement as soon as possible..
-rajesh kumar singh
Order number: [protected]
Mobile: [protected]
Reference #[protected]

From,
Rohan arun amrutsagar.
Mumbai.
Order no-[protected].
Old complaint no[protected].
New complaint no-160f21004435.

Sir, i had ordered the redmi note 3 silver 32g mobile on 20 aug and have received the delivery on 21 aug in the afternoon. I was happy with the delivery service but i had received a faulty piece. I kept the phone charging for 2 hrs but the phone did not start. Then, the customer care support told me to go to the service centre. But as it was sunday on 21st the mi service centre were closed on sunday. Today on the 22nd of aug i have visited the mi service centre and they have told me that it is a faulty piece and your mobile will be replaced. Then again the mi call center told me that the mi team will call me in 24hrs to verify and then they will pick up the defective piece from me and then they will deliver me the new handset.
My question is, why this process is taking so much time? And if the mobile is verified at the service centre then why mi has to verify it again? If mi has the policy of bringing into notice the defective piece in 48hrs then why i should not get the mobile in 48hrs?
I request you to please deliver the handset on the day when the mi team comes to pick up my defective handset.
Please do the needful.
Thanking you,
Yours faithfully,
Rohan amrutsagar.

Very poor product as well as the worst customer service.
The month i bought mi41 (October2015) the same month it started giving problems.
1. Headphone not working
2. Mobile is getting hotter within 5 minutes of call
3. No ring tone only noise
4. Music player never ever worked
5. Language problem, customer care representative can only talk in english and hindi but customer knows only tamil.
6. Phone is with the service center for more than 2months, not yet repaired.
7. It’s very difficult to get through customer care manager.
8. Job sheet number (Wfin[protected] and complaint number[protected].

I have submitted my redmi 2 mobile on 25th july for service to be done by service center but they havn't done yet. When i called them they said parts had not came from the company side.
I am very annoyed with this type of services provided by the xiaomi india service center in lucknow.
Delivery dates given by service center was 9th aug, 2016 but when we again call them on the number which they have given they didn't pick up the call.

Its is really very unfortunate that since purchase it is hardly around two (2) months, and now the mobile is completely dead & i have submitted to your service center at master canteen, bhubaneswar having invoice no[protected], dt - 19.05.2016, order no-[protected], job card no - wxin[protected]. i have submitted the mobile on 16.08.16 but your staff out the date on 17.08.16. since then it's almost a week there is no response from your service center & nobody is bothering that after an expenditure of 12000/- from pocket now i am without a mobile for so long. it shows your products compatibility, effectiveness & bad rumor in the market. i have followed up many times but nobody is responding. now people starts talking that this product is not worthy & should not recommended to purchase for. anyway i simply urge to make my mobile ok asap or else i will make a consumer case without any option.

Thanks,
Lingaraj nath
[protected] / [protected]

I submitted my mi4i on 14th of july due to issues of microphone not working and phone was switching off automatically several times a day. I was assured 20 days delivery from kolkata mi service centre. Kasba branch. Regardless of which my phone is still out with them. They are saying that they have ordered for the parts from bangalore but those parts are not dispatched. It's been 45 days what the hell is going on with this useless company. I am gonna file a case against this.

Dear xiaomi I have to say u have bad service centres
I went to have my headphone jack repaired at 4 and till 5.30 they did not attend to my problems
Further the service centre downgraded my phone to 7.5 when my phone was already properly running the 8.0 version
The service centre did not care about my problems
If I am not provided a proper solution I will take rhis matter to the court
Further I am talking about the service centre in Chennai egmore I went on 22/08/2016

I have purchased mi note 3. a month ago. i got defective piece of phone and it has hanging problem. so i decided to replace it. after receiving another piece of phone i got to know this phone is defective in body part. it it damaged piece, so i complain back in mi support. after submitting my complaint i didnt get any call or message regarding my damage phone. and i tried to call more then enough time. but i am not getting any response from mi support. and they are not giving any information about product which i purchased.

R/sir, i submitted my xiaomi phone at service center on 18-6-16 at karnal. Further i had so many visit to the center but output of the same not in progress till date, i have spent my precious time for my phone repair but they are used to speak lie all time. My phone is in warranty period but now it is going to expire and it is not my fault. Now i am facing lot of difficulties as i have no phone in my hand, it is also shameful that for a period of 2 months out put of service center is nil and my phone is still in service center and the behaviour of the service center member is very poor please solve my problem as soon as possible now i am attaching some paper proof to this my complaint.

Mi protect - not value for money, bizare terms and conditions and customer feels cheated. I bought a redmi note 3 april this year and paid for mi protect. I believed my handset is covered from accidental damage for 1 year. I got handset's screen damaged and when i called up customer care to get it fixed, they refused to take this request as its been more than 48 hrs screen got damaged. They cited the terms and conditions document. Should customer know the terms and conditions by heart? When they got their handset broken, should be calling customer care immediately? Is it kind of emergency medical services they are providing? Shouldn't such malpractice be stopped?