Xiaomi India Complaints & Reviews

Respected sir I am taking pickmi service for redmi note 3
they sent me mail regarding payment I am also paid reparing amount Rs.4014/- on 12th Aug from that date no response from mi customer care staff they only tell me if handset reparing under process, and customer call not connected many time dial please, I am also sent mail regarding same but same time replay is same please tell me how much time to receive my mobile in good condition
My detail is
Enquiry no.[protected]

Service centre people are saying that my phone will be replaced but i
m not getting my phone back from them they make fake commitments every
time...

my frustrustration level is over now...i cant wait..done more than 25
mails...more than 80 calls ...they raised more than 20 escalations..
every time they give me a weeks time...
i beg
return that phone else make a refund, or give me a same phone..
i do'nt know where my phone is, used jst for 90 days and is in service
center for 90 days +infinite more days i think..
please return it or please inform me that xiaomi is not able to repair it.
i think xiaomi is promoting new phones ...but they forget about their
existing customers
i pray, i beg, i request or else i can touch your feet, ,
please return that ...now they have given me 10 more days...i don't
want anything else just my phone or refund ..i'll buy any other
brand..in which i can trust..its becoming hectic and i cant even take
any action ...hell service..and in future i'll not suggest this to my
freinds..
hat off
Hi,
i was having xiaomi redmi 2s-383-redmi2s-hm2-in-gray prime.
when i was installing an app my phone was stuck on mi logo.
so i submitted my phone in mi store(f-2, f-3, first floor, above bamboo
shoot restaurant, sector 18 Noida.
job sheet no- JS[protected]
my contact number -[protected]
expected date for the return of my phone was 10 June 2016 ..now its
about a month and i have not got any response from xiaomi employees.
i complained many times on customer care number [protected].
they promised to give me a call back and said that they will escalate
the issue ..but nothing happened.
i called plenty of times but, every time they said it will take a week
..now i m totally fed up with the service..
i thought it was a great brand and customer support will defenatly
help me out with this and i will get my phone back, ,
but i lost trust on xiaomi.
i m not able to do my important work..i m helpless cant buy a new
phone as they give me an expected date every week.
i m totally fed up with your service and i will not suggest my friends
to buy a xiaomi phone...earlier i used to do that.
i cant believe that such a emerging brand can do that.this left a
negative impact on me and the people in my network they are in shock
to see this thing.
Other cellphone companies as (lava, micro max) respond faster than mi
and repair devices in given time period and sometimes give new phones
to customers if they are not able to repair their device.
so,
Its a request that if you people are not able to repair that device
please let me know or give me a replacement as i used that phone just
for 3 months.

I have submitted my xiaomi redmi2 prime, 16 gb to ‘hcl a vadodara (gujarat) mi authorized service center’. the problem is ‘rear and front camera are not working’ the issue is generic & manufacturing defect it happens even by using the phone normally (not by any accident or ruf[censored]se) and almost with all phones of this modal since i have seen large numbers of same complaints walk-in during my visit as well as large number of same complaints already pending with the service center to be resolved.

As per service center the resolution is to ‘change the motherboard’ but they are unable to resolve, as per them they are not receiving the parts from the company itself from last 6 months. when i asked for the time of resolution, they said “it would take 2 months, 6 months or one year also” as they are not receiving the parts at all. this is not at all acceptable answer.
And even after resolving the problem there are high chances of reoccurring the same problem since there is a manufacturing defect and can repeat again even with normal use of phone so there is no point of resolving the problem.

When i called customer care[protected], i had even more pathetic experience - they don’t have any information based on the jobsheet/ order # which was generated by submitting the phone at service center they just said “we will escalate the problem to concern department and we can’t give you the exact date of resolution of the problem”. seems these products and people are just useless after sales and services.

It has not been even a year of buying the phone and i am facing such serious problems with the phone. i want my money back or replace the phone with different model of equivalent configurations. since there is a manufacturing defect with model (xiaomi redmi2 prime).

Request you to look into at top most priority and provide your kind support to get the resolution at earliest.

I am tired of chasing
1 service center
2 online chat support
3 email support

And conclusion is your service is [censored] everybody is blaming each other
and anyone is not able to help me .

My phone is in service center from many months,
I have loosed many months warranty because of you and as well as lots of hours in chatting so better to give new phone instead of giving another faulty phone
and calling and email and by going your service center so provide me the exact status today itself
and you all are not able to providing any status or DOA Certificate or new device or parts
If you are not able to repair then give me new phone or my money back if you do not have redmi 2 prime then give equivalent phone.
Please Fine Details
• Customer Name : Narayan Shankar Bhatt
• Customer Email : [protected]@gmail.com
• Customer Phone # [protected]
• Device Type : Redmi 2 Prime
• Service Centre Name : Xiaomi Exclusive-vadodara
• Job Sheet No. JS[protected]
• Pending Parts : Mother board
• Service Centre City: vadodara
Ticket ID[protected]

I am Having the MI4 LTE mobile handset. with IMEI No. [protected] purchase date is : 28-July-2015 Invoice No : S0192C/15-16/100865.

After factory reset, the mobile phone asking “ This device is associated with existing MI Account (162****531)Sign in to this device.” however I never registered this device with any cloud account .
I have try all these things which is showing over Google and customer care. I am not aware about the email id and password which is login over the device

I called up the customer care they assist me some troubleshot, I did the same but failure, then they asked me to visit MI Service center I visit Noida Sec –18 Service center with Mobile Box and Invoice however service center told me that they are unable to unlock it, they asked to me submit the Mobile invoice and he forward a mail to to back end regarding the solutions & asked will inform me once the solution received form back end .

Kindly do the best form your end..
please disconnect the device form MI Account through MI Cloud Admin Penal

pls get this issue resolved and stop harassing your customers.

An unsatisfied Customer
Manoj Rawat

The hot line number[protected] is always busy, could not connect easily, I had connected once then an executive put me on hold for 15mins after discussion and call automatic dropped after some time. It happens twice today. lastly I started online chat help. The chat person also did not responded for some mins and disconnected automatically after some time of wait. They said they are chatting 3 persons at a time, ok but why you disconnected the chat, it is pathetic. Screenshot is attached but I am not disclosing a executive name.

Kindly help on this!

I brought mi mad on 18 th august .it's touch pad is not working properly from the beginning. I let them know about this thing . They ask me to visit service centre .After flashing the ROM it has problem also. So I get the job sheet .Then I call to customer care toll free no.[protected] which I got chance to talk after trying of 50 times to call which is also worst experience I have in my life time. They said to me I will notified within 48 hours. But still there will be no notification from them. Also one of emails from customer care named Ravi write it to me that they have no replacement policy as there is clearly mentioned in there site that they have 10 day replacement policy

I m redmi 2 prime user and my phone have touch problem. It hanged after some after use. I visited mi care karnal for this as on 06/08/2016 with job card no- WXIN[protected]. They admit my phone and i received it as on 10/08/2016. I found same problem. The care return me this phone without solving the problem. I resubmit this phone as on 17/08/2016 but they did not entertain and say there is software problem and it will solved please provide us your mi account pasword. I submitted it on 19 th august. Today i visited care thay told me it will take more than 15 days. I think they are helpless. This is not mi care. They repair all company phone in their centre... so i m not satisfied with your service. Today i came with my phone without repaired...plz provide good service oterwise people will not use mi...

I had submitted my redmi 2 prime (Imei no: [protected]) to infotel services, an authorized xiaomi india care centre near hazra, kolkata-26, with back camera problem on 28th may, 2016.
At that time, they had informed me that the mother board is to be changed it will take 20 days (Although, it was not written in the job sheet). However. I have not received my phone till date (Almost a couple of months). As i called them during the time, they said board is not available.
I have contacted the xiaomi india customer service several time but the problem remain same.
Service centre detail: contact no : [protected]
Kolkata mi exclusive service center, : infotel services, arya regency building, no 1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata - 700026

I received redmi note 3 (32gb, gold) on 19th aug 2016 against order
#[protected].
The nature of defect:
1. Faulty sim card tray system : not opening at all
2. Scratches on screen protection

After lodging the complaint and request for replacement, its been four days of my continuous follow up with the customer service representatives of mi - india.
None of them gave a proper feedback to me and neither they accepted my request for replacement. They say contact nearest service centre and when i communicated with their service centre, they tell me to contact the online toll number
So where shall i go?? If their own executives contradict each other

I have wasted my time, money efforts everything on them but all in vain.

Any the biggest lie written on their website is 'hassle-free replacement'
Haha xd.

Power bank not working its not providing charge to handset i took it to service centre they are not providing any service itry to complaint it to the website they also didnt provide any support i purchased it from munafa.co.in at rs 759 on 7th august 2016 so this my kind and humble request to the forum to please take action and help me out of this sitaution

Those who are reading please dont buy XIAOMI Phone their after sale service is worse no word to explain My service request ID is JS[protected]
Device submitted date is 22 July 2016
today is 24th August 2016 Still they are not providing any update regarding status

read what chat service is saying

Live Assistance
Chat
Status: Connected
Giridhar (Listening)
Giridhar: Hi, my name is Giridhar. How may I help you?
Sandeep Sharma: hello
Giridhar: Hello, a very good morning. How may I assist you today?
Sandeep Sharma: I am suppose to get call from xiaomi representative regarding job sheet no JS[protected]
Giridhar: I understand that you have raised an complaint under reference number[protected].
Giridhar: I am sure you are looking forward to getting the issue fixed and I will assist you with your query.
Giridhar: I would like to keep you informed that the issue has been escalated and our team is working on the same.
Giridhar: Request you to kindly wait our team will get back to you on this at the earliest.
Sandeep Sharma: your team is not working I dont believe
Sandeep Sharma: Your company is CHINESE fraud
Giridhar: I understand there is a delay on this, I would intimate the team to call you back soon on this with the resolution.
Sandeep Sharma: No I want result today its already more than one month
Giridhar: Sure Sandeep, I would intimate the team to call you back, please wait you would be getting call back from our team.
Sandeep Sharma: You dont have any team you are only consuming warranty period by taking too much time to fix minor problem this is your business strategy to take indian money to china
Giridhar: I am sorry for the same please wait I would arrange call back for you soon.
Sandeep Sharma: I want resolution today keep your phone I want my money back
Giridhar: I will intimate the team please wait you will get call back soon and they would communicate further information.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: Yes arrange cashback
Giridhar: I am sorry we do not have any refund policy.
Sandeep Sharma: than exchange
Giridhar: Please wait team will call back and let you know further inforrmation.
Sandeep Sharma: You dont have any team service center is saying xiaomi take 3 months to repair one phone I want my money back
Giridhar: I have communicated the information for you. So you are requested to kindly wait for the call back from our team. I would intimate the team to call you back and provide the resolution for you.
Giridhar: I have provided the information from my end please let me know if you want any other information from my end.
Sandeep Sharma: I am waiting since 22nd July 2016 now I dont want to wait any more
Giridhar: I understand there is a delay in regarding your issue raised. I would right away intimate the higher authority on this and would ask to get back to you with the resolution.
Giridhar: You are requested to wait for the same I would intimate the authorities on this.
Sandeep Sharma: than provide me the contact of your higher authority I contact tam myself they may not have balance in their mobile that is why they are not calling afterall all XIAOMI is fraud
Giridhar: I am sorry we do not have such information, you are requested to wait for the call back.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: does XIAOMI has any seriousness towards its customer this is my 4th or 5 chat
Giridhar: Are we connected?
Giridhar: I understand Sandeep, that is the reason I am forwarding the concern to higher authorities to get the issue fixed for you.
Giridhar: Hence you are requested to wait I would take up your issue and get the issue resolved for you.
Sandeep Sharma: you dont have any higher authorities
Giridhar: I am sorry I would not be able to help you any further on this.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: than who can
Giridhar: I have told I would intimate the team for call back.
Giridhar: If your raising the same concern this would not solve your issue.
Sandeep Sharma: Clearly written on your warranty policy if XIAOMI is unable to repair than customer would get refund or now phone dont you know about this
Giridhar: You are requested to wait for the call back arranged from my end to get your issue resolved.
Giridhar: I would not be able to take any decision on this as it is already escalated.
Sandeep Sharma: I am wasting time with you (please call back woithin one hour I dont want to waste my time and money ) I am forwarding Job sheet and all chat and voice call recording to national television.
Type your message here, then click Send or press

Sir/mam. I have purchage a mobile phone redme note 3 by online mode.. It contains some manufacturing defects and not switched on since first day[protected]. We have file many of many complaints to customer care officials from first day of purchasing this phone.. But no further action is going on.. Plz change my phone as soon as possible.. Otherwise i have to take help of consumer courts..
Arun mini
H. No.142 village tatesar delhi -110081
[protected]

I am xiaomi customer and recently i purches xiaomi redmi 3s prime from its official site xiaomi india and after 5 days i found issue in display when i take my phone in sun black rashes coming on screen display. I shown this issue in mi service center and they given me report of issue as per the rule of xiaomi i booked complain before 10 days but not any action have been taken from the team regarding replacement my complaint number is[protected] and its about 4 days are gone when i was complaint still no useful response i got from the team. And one of my friend told me that i also was booked complaint regarding replacment and its about to 2 weeks gone but no any update i found.

I received a defect piece, contacted mi customer care through mails and calls accepted for replacement its been more than 1 month 2 weeks no proper response and no progress in replacing mobile. Every time as i contact them they use to say with in 24 hrs problem will be solved but no progress. I informed that i am approaching consumer forum for justice and they informed to be patient sooner problem will be solved. Still how many days or months i need to wait for replacing mobile.
Date of purchase: 13th july 2016
Date of delivery: 15th july 2016
Date of incident raised: 19th july 2016
Incident:[protected]
Rvp (Display issue)-rn3 (Incident:[protected]

Hi,

This is to let you know that i had placed an order for redmi note 3 (Dark grey) dated 17.08.2016 order number [protected], bluedart waybill number is [protected], i had been tracking the progress of the shipment.
On 20.08.2016 i had been at home all day but its mentioned on the tracking website at 5:02 pm that consignee not available, when i called the call center executive tole me that the delivery boy had left a missed you card but i have received none.
She also told me that the delivery boy would not call me before the delivery he would arrive directly but i had ordered a same phone week before order number [protected] and bluedart tracking number is [protected], the delivery boy gave me a call before he arrived and it was delivered on sunday 14.08.2016, i am not getting help from anywhere so please would request you to look into it as its a very special surprise gift which has not been delivered on time and wrong updates has been shared, i have also attached the screenshot of the tracking details..

I have sent my handset to mi servicing centre through a service called pickmi service wherein the phone is picked from me by xiaomi employed courrier service. I was asked to pay 6600 rupees, i paid. But i got the phone back unrepaired and i was asked to send it again and i did. But i got the phone back again not repaired. Now when i can back they are asking to send the phone again. Its been 3 months since i am having to deal with this pathetic service of theirs.

I would like to inform u that i purchase xiaomi mi 4 i mobile dated on[protected]. But few day day back a technical fault in the handset. Battery become expanded and it affected screen as well as body, now handset is very critical situation and serious casualty may be happen. And i inform u in advance. Then i visit xiaomi service center in sector18 noida uttar pradesh but he refuse my argument and sent me back.. Then i contacted to customer care but he was not able to resolve my problem.. So lastly i requested to u repair my handset and resolve the issue. Following details are above...
Date of incident=13 aug 2016
Handset model=vj46673 mi 4i
Details of contact person=hari sharma
Contact no=[protected]
Email [protected]@gmail.com

I have submitted mi redmi prime 2 phone on june 27 at sector 22, chandigarh.

Problem : sim card 2 not working

After spending 2 months i got my phone back unprepared and the shocking scene was when i see front camera, it was totally changed, they changed my phone's camera to duplicate one. They made me fool. I want to complaint against them mi service center sector 22, chandigarh.

Please give me solutions as soon as possible.

I have submitted power bank to xiaomi india kolkata sector-5 branch on 12/7/16 and its been more than one month a didn't received any communication from them, i had tried calling them but every time they say they don't have any update. I don't know whom to contact regarding the same. I have resisted complain with xiaomi through chat assistance because toll free number is not working.