Xiaomi India Complaints & Reviews

Hi team,

Would like to inform you that i have bought a redmi 2 prime mobile on nov 2015. It is still under warranty. But couple of days before i faced an error in camera app. It is not working. Got some error in camera app. I went to nearest service centre and they said some motherboard issue and liquid damage in phone. So it will not be covered under warranty. Also they are charging me around 3500 rupees to rectify the problem....

Flipkart should stop selling mi products as they are not at all good and service is not at all given by company. So if some problem occurs it's your duty then the customer should get best services by company.. I bought mi4i phone from your website of xiaomi company. But the product is not at all good.. And the worst part is the service.. The company is not at all giving any kind of service. Xiaomi company's service is not at all good....

Hello,

I have made order for red mi note 3 grey and got phone on 31 july. On
16 august i am facing the issue with charging. Its showing that
Charging pin is entered but charging percentage is not increasing. This
Is actually very irritiating. I think i hsve made a big mistake and
Huge problem for me by buying it. I have also made a another order for
Red mi note 3 in gold. I am feeling helpless...

I logged in for redmi 3s flash sale on 17/08/16 in my account id [protected]. I ordered redmi 3s prime gold 32gb, got the product added to cart. During checkout i got message 'out of stock'.

Once a product is available and added to cart, without intimation the product should not be delivered to a different customer. This behaviour is not tolerable....

I am purchase redmi 2 prime imei no-[protected] date 26/05/2016 phone charger is currently stop/ not working.


I am visit your service center dt. 12/08/2016 time 03:00pm at
Mi exclusive service center - naraina vihar
Phone:[protected]
Address: e-46, naraina vihar, new delhi.
Landmark: e-46
Pin code: 110028
Timing: 10 am - 06 pm
Working days: monday - saturday br...

I have got a headphone from mi.com and it got damaged in 1 month from the date of delivery then i have gone to malad service centre in mumbai to replace that. Generally a headphone replacement is direct in other service centre but with mi it takes them 45 working days.

What the hack is that???

45 days is very to much just to replace a headphones...

Hi
I have taken a redmi not 3 product but phone has some issue with the battery. It is draining unnecessarily. I have complaint in xiaomi customer care and they gave me a complaint id which is[protected] and till it is under process. Crap customer care people told me that they will send a mail for confirmation for phone pick up (Replacement) but i am not getting any mail from their side since 1 week. When i call up their no - [protected]....

I submitted the power bank on 30 june 2016. I was told the new product will be delivered within 30 days but i did not receive any product.

I tried calling the service centre in vashi the number is always busy.

We called your customer service several times and was assured we will get a call back but we never received even a single call from your company.

Job sheet no: hhin[protected]
br...

I have submitted my phone to care centre on 02/07/2016 due to the problem of netwok not showing on the phone always, but now its almost more than 45 days i have not received my handset please look after this matter carefully
This is not the good service as the customer is unable to receive the handset till today its almost 45 days now and my coplaint is not yet cleared


Contact no [protected]...

I placed a cod order (Order id: [protected]) for a 10000mah power bank and 1 usb fan on 3rd august. As per the tracking details, it was expected to be delivered on 8th august. However on 8th evening around 7.30pm i received a call from bluedart ([protected]) saying they could not deliver the product and so would deliver it on 9th august. I informed the bluedart rep that i would not be available at home however my mom would be there to...

Hi,

I have raised a complaint to mi service center to check the issue of my mobile mi redmi note 2 for not charging. As per them problem with charging point of mobile and it require to need fault part replace.

They have told the faulty part of mobile will be replaced in 10 days but now its more thjan one month but every time they are saying 3 times that it will take 10 more days as part is not coming from china.br...

Bought a Redmi Note 3 (Gold) on 5th July (Order No : [protected]) . The phone was delivered on 11th July after which i started noticing the battery draining very fast requiring charding everyday. I enquired with other friends who had the same phone and they were having 2- 3 battery backup.

I called up customer care on 18th of July and complained about the same and i was asked to do the test below

1) Wait...

I allready replace my new phone mi max from 8 days by your excitive of blue dart, till now i can get any responce form there and even i called tham thay are not ansing proparly i m so unsetictied for your service, constem care exicutive also dindn reply, finally i desited to complane in costemer info and many other place. But i hope you can understand my problam so plz rpy me in hurry
Your fully mehmood m desai...

I have given power bank 10400mah for replacement on 31st may 2016 at cg road service centre ahmedabad location (gujarat state) but till date i have not received my power bank.

Daily since last 5 weeks i am contacting to your senior executive and they says to please wait for 24 hours but nothing happens in 24 hours.

I am waiting for almost 3 months.

I have called them daily but no solution. i...

Dear sir

I have purchased redmi note 3 from mi.com on 07/07/2016, due to defectiveness of product i have requested for replacement of phone i have personally courier the phone as there is no return available on my address, phone reached at warehouse of company on 25/07/2016, from company side there is no response when i will get my phone. I have talked to customer executive many times neither they are giving any status of...

Dear sir i am ravinder singh from ludhiana and purchase redmi note 4 prime that mobile serial number [protected] and my mobile phone in warranty period. I use this mobile continuously. But i don't at moment my mobile mic not work. For this problem i go to your customer care center (Xiaomi exclusive - ludhiana, lally's arcade, bii/1086/1, shop no. 19 (First floor), gole market, model town, near levi's showroom, ludhiana) 18/06/2016 on...

Respected sirs,
I had bought a mobile set of your company in october, 2015, which is giving me trouble from day 1 and also sleepless nights.

1. its mother board was changed in february, 2016,

2. it has again been submitted vide job sheet no. — wxin[protected] on 16.06.2016, at your service centre at vikas marg, east delhi, for change of mother board for 2nd time.

Since then, that...

Hi, i am having mi note 3. Buying after 1 month network issue came, after visited service center they said imei registration has been failed and mi does not have imei renewal facility in india. However we shall replace the mother board. Then i got a call from mi that they will replace my phone with a new one. It's already one month gone and i am still awaiting for the motherboard/new phone. I have been calling to service center and customer...

To much waiting in fault repairing jobsheet no. Js[protected]
Dated 23-june-2016
—
I submitted handset for display defect on 23 june 16, set is not repaired yet, and company is not responding after many many mails/ calls,

Even no standby set provided, my business is impacted due to unavailability of mobile set.

Please escalate to management and resolve the issue asap

Regardsbr...

I have purchesed two mi in ear headphone from mi.com, which had 6 months warranty but both headphones wasnt working after two months so i applied for replacement under warranty on 16th june 2016 (Hhin[protected] service order number. So they told me it will take 15 days for replacement since i tried to call the service center but they dont have any registred number to call so i called xiaomi support but they said it will take 15 days more...