| Address: 560103 |
| Website: www.mi.com/in |
I purchased through mi site account no. [protected] on very first day on 09/08/2016, redmi 3s prime, delivered on 14/08/2016, immediately after inserting sim, it automatically showed pattern lock. Till the first minute i am trying to solve my problem, but nobody take care, after several complaints on[protected], no reply received, ultimately to whom i gifted this phone, called back from abohar (Punjab) to kurukshetra (Haryana), and visited at mi service centre karnal, which is 45 k. M. Away from here, they told that there is software issue in this set, service centre tried to load fresh software 4 times but every time it shows error. They also showed unability to solve the problem and updated this problem at redmi portal through there computer vide complaint wxin[protected], i also send several mails with my mobile number, but nobody contacted so far till today. Think about me what is my fault. I paid for it rs. 8999 but my fault is only that i purchased this set directly from mi site, if i would have purchased it from amazon or flipkart, then it will be definitely changed by them without any question. Now you are again requested to kindly change it immediately.
Yougesh bhandari
Mob. [protected]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
device not getting on dead
Response By Email (Kushal) (08/12/2016 02:44 PM)
Hi Mallikarjuna,
Greetings from Mi India Customer Support. My Name is Devendra.
I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device. I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-
Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
The invoice needs to be kept inside the Box.
Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
Mention the warehouse address over the box.
Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.
Once the device reaches our warehouse then it will take 5-7 working days for the replacement.
I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further
Sincerely,
Devendra
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Question Reference #[protected]
Date Created: 08/10/2016 12:44 PM
Date Last Updated: 08/12/2016 02:44 PM
Status: Escalated