Xiaomi India Complaints & Reviews

Sir i give redmi 2 prime phone kanpur mi service center on 7 june 2016 for camera repairing problem but till today he will not repair sir i am very disappointed service please consider my problem
Ashutosh trivedi
[protected] jobsheet no js[protected]
Xiaomi exclusive - kanpur
Plot no 301-302 express road kanpur

In continuation to my regardless efforts to replace defected mi note-3 mobile. I am requesting you to please make replacement through delivery boy from my address as i am unable to approach indore service center.
I have requested several times through customer care[protected] they always said that you will receive a call from us and then delivery boy will collect the product. But till today i haven't received any call from you.
Now your customer care number is always in busy status. You are cheating with your customers. If you are not able to arrange replacement then give me my money. I am really very dis-pointed.

My mobile no [protected].

My mi4 phone screen had some touchpad issue & sensor issue, it was not physically damaged. So on[protected], i took it to an authorised xiaomi service center in ghatkopar (W), mumbai as it was in warranty & near to residence.

Firstly they said that, i have to submit my phone for 2-3 days so that they can figure out what really is the problem with the device. I submitted the phone and got a receipt.

I went on the 3rd day and they said that the problem is with the screen itself some kind of hardware failure (Technically) and it will be replaced under warranty free of cost, but they said it will take at least 15 days for replacement as the part (Screen) need to be imported from xiamoi china as part was not available with them and they will call me when the part will arrive.

After two weeks i went there and they told me that it will take 2-3 more weeks because xiaomi is not sending screen to service center. Then i was busy in my day to day work so i went back after 12-15 days, but again they said the same that the part has not still arrived yet. I asked them why is it taking so much time, what is the issue, its almost 1 month, they were giving a list of excuses, the company is not sending it, we cant do anything and all etc.. And the same that they will call me when the part will arrive.

In last one month i had called xiaomi customer care for atleast 10-15 times and and they always say that their representative will contact me within 48 hours. Till today, no one from xiaomi contacted me & still company is not giving me replacement, no update from either service center or mi customer call centre. They are just saying u will get it soon, no one is responding properly. After passing more then one month still company is not answerable.

Now its almost 2 month i. E[protected], i went out of town for few days so i haven't been there and still i haven't received any calls or anything. So today, i called them once again but as usual i got the same reply.

Its been 2 months now, but still i have not received my mi4 phone & still company is not answerable. Do they even care about their customers? Its pathetic & shameful that i chose this product, it has been my worse experience in my 54 year life cycle.

Kindly look into this matter & resolve my issue asap.

My mi service centre's jobsheet no is - wxin[protected] & my complaint number for customer service centre is 1935253.

Pathetic after sales service. Somebody should tell their india heads that their valuable customers are roaming like headless chicken. No professionalism, no service level agreement, no commitment. They don't have parts to repair phones. Xiaomi only knows to sell phones by creating hype. Soon they will receive legal notice. I am also going to sue them. I want my phone replaced n my contact email is [protected]@gmail.Com

Very bad choice i have made trusting mi fone i want a replacement phone working so bad its just 10 days i have brought tge fone n its working have been so down so plese do it as early as possible or else i have no option will publish dd defects on fb n youtube i hope u look after dis as early as posible
N i[censored] put a deaf ears to my complain i m not responsible for further action i tuk in fb n other social sites

Dear sir,
In continuation to my regardless efforts to replace defected power bank i am requesting you to please make replacement through delivery boy from my address as i am unable to approach ujjain service center.
I have requested several times through customer care[protected] they always said that you will receive a call from us and then delivery boy will collect the product. But till today i haven't received any call from you.
Now your customer care number is always in busy status. You are cheating with your customers. If you are not able to arrange replacement then please provide me higher authorities contact.
Regards,
Saurabh nagariya
[protected]
Order id [protected]

Firstly i will complaint about your service centre in chandigarh sector 22, on tuesday it was closed till 12 noon, customers were waiting, thats ridiculous, nd now i bought mi note 3 (32 gb) online from snapdeal on 27th july 2016 and today is 9th august, my mobile is hanging too much from yesterday, when i open my gallery or any other app it hangs and then automaticallu it restarts, in every 5 minutes it hangs and restarts, yesterday it vibrated for continuously 2 minutes and then again restart. Yesterday i have reset my phone but after that the problem is not solved, please solve my problem by exchanging my phone with a new one. And also please be sure that the servive centre opens on time so that customers should not face ant difficulty.

I have purchased a xiaomi note 3 handset from mi online store. Just after 12 days from purchase, the phone started showing sim card removed error. The handset was submitted to an authorized service center of my city, and the service center told me that the main board need to replace and it will take more than 10 days. Now, after 13 days left and service center is saying that mi parts are not available so they can't say anything.

I brought mi max on 5th aug and the wifi doesn't seem to be working. The company is not responding to the issue. I am not able to contact them as the line seems always busy. They say that the replacement can be done only within 10 days of purchase. They gave me a defective product. Please help me in this matter. Contact no:[protected] address:opposite to gims, gulbarga, karnataka

I want to visit in service of MI but all numbers of Delhi & NCR are not contactable, suggest me correct contact no. with complete address so I can visit there .

Dear sir,
My job sheet no[protected].

Mail provided to me that i will get the new replacement soon.
But till now i do not get any progress from mi service.

Already 4 month back i handover my mobile.

So please let us know. When i receive my mobile.

Regarding this i have contact several time, but not receive any think.

Refer complain id.[protected] &[protected]

Regards,

Sabdeep

Mi band defective no service since 60 days
Aditya dugar: replace[protected] with no of days since complaint?

I hereby declare my unhappiness about the unprofessionalism shown by mi. I ordered a redmi note prime 16 gb in white colour on 19th july 2016 (Order id: [protected]), my servant received it on 20th july 2016 and i have checked it in the night the box was in laminated packing but box seal was broken. So i have called at xiaomi customer care number within 24 hours to mr. Ajay, according to mr. Ajay i have send e-mail at service.[protected]@xiaomi.Com and some snapshots of phone box also. I have not opened the lamination of the box yet and i'm continuously calling to mi representatives but no one is taking my concern seriously. When i requested to replace the faulty piece, with a new piece, this is the copy pasted line that they use on every call.
"we would like to inform you that your issue has been escalated to the relevant team so we would like to request to you kindly wait for some more time we will get back to you as soon as possible"
Now they have even stop responding to my calls. Now i want to returned the phone and refund my money.
I cannot guarantee the contents of the box as the seal is broken. My order no. Is [protected]
So i would like to request you to kindly look into this matter and sort out the issue as soon as possible.

Dear Sir,
Serviec Order-WXIN[protected]
your service is very poor. i have submitted my mobile in your service centre but his guy's told me your mobile is repaired time is 2 month's is very long pried and not provide any phone in absence my mobile how it is possible.
Invioice No.-wfld[protected] and
create date[protected], service centre -Janakpuri New Delhi
Serviec Order-WXIN[protected]

Thanks
Chandrakant
[protected]

[incident:[protected]]

I had purchased the redmi note-3 from mi.Com by paying online which is delivered to me on 1-aug and when started using it i found out it has incoming audio/sound problem or mic problem as i am unable to hear any incoming voice clearly during calls.

The phone also failed the test guided by customer care executive and then raised the complaint for replacement on 2-aug.

It is almost a week over they are not giving me any date and time by which the phone will be picked from my location and the days it will take to get replaced.

I get only one line reply from them "complaint is escalated will contact you soon"

I am feeling cheated by the company since phone is not of my use now and they are not replacing it quickly.

Now i want refund so that i can purchase new phone from the market.

Else replace it in 2-3 days which is not possible for them, it will take months which is not acceptable for me since i have paid them.

Who is responsible for the time & money that i have invested?

Please resolve the issue in 2-3 days.

I bought a redmi 2 handset from amazon. I had some issues with dual sim, so i submitted my device at ccom telecommunications at thane, which is xiaomi's exclusive service centre. I was promised to get my phone back within 8-10 days, now its around 2 months and my phone is still not repaired. When i talked to the service centre executives, they said that the parts are unavailable, you'll have to wait, its already been around 2 months since i have submitted my phone. Since they are not able to repair my phone which was in warranty, i've asked for refund or replacement but they are not ready to do so.
Wo no. Pkd/xm/16/01896
Wo date. 16 june 2016
My name: abhilash nambiar
Phone no: [protected]
Already registered a complaint to mi hotline service with the phone number: [protected]

I have purchased redmi note3 through mobiles shop on 16.06.2016.
On 21.07.2016 suddenly the mobile switched off and mi.Com is displayed, just after 4 days of purchase. The set is dead and is not at all working.
I have submitted my phone at service center but they are saying it's part isn't avilable now. I am facing this problem since last month. Otherwise i will complain to consumer court.

On 23 july 2016, i purchased a mi max phones gold from your online store through mi for 14999/– order number[protected]. The phone lock was not open;only emergency calls. All way try phone not open; the company reject replacement
Ordered from
Tvs electronic limited
C/o dhl
4th floor, plot no 193-197&254258
137&248-249 jigani link road,
Bommasandra industrial area
Banglore-562106

Hello sir, i have some problem in my phone. For which i visit to your service centre (Tonk road, jaipur). They said to me to wait for 1 month.. After one month they again said me to wait more due to unavailability of motherboard. This is not tolerable now. Plz pay attention to this matter otherwise i have to go to consumer court. Plz contact me as soon as possible. My contact number is [protected] (Rishabh dua).

I won mi max in poster making which held on xiaomi india official website i am also having screenshot of the which pop up on website when i won the mi max phone i waited for 2-3 days but haven't received any call or email regarding the prize i checked there facebook page on which some other people who also won mi max they posted comments on xiaomi facebook that they won mi max and received there coupan codes to purchase mi max free of cost after that i contacted xiaomi through phone call but i didn't received any reply than i contacted through email than they replied we submitted your complaint and you receive confirmation from our relevant team than i waited for there reply but didn't get any reply again i contacted they replied same thing i contacted through chat they replied we don't know about you have to contact us through email when i contact through email they reply same answer you will get confirmation soon i told them please tell me time how much time you will they said we can't tell you exact time please wait this happened again and again for almost one month and still i am waiting for there confirmation if anybody knows what to do to resolve this issue than please guide me