Xiaomi India Complaints & Reviews

My work order is PKD/XM/16/01295 and i have submitted my handset on 23 rd May 2016, till now i have not received my phone and never got update from MI store and ccom service center, Everytime when i called MI call center for update they say we are working on it and nothing else, . Even call to senior person is not helpful. this is worst service any one can provide and if you cant just repair it give me replacement atleast. Case has been esclated for 1 month now and if esclated case have been treated this way i pity for the normal case work for people .

I have recently bought mobile through amazon India. It is on June 25th, 2016. It is Redmi Note 3 - 32 GB - Space Grey model.


Within a month after usage, the non-removable battery inside the mobile keeps expanding, and because of that, outer shell and cover of the device came out of its position due to expansion.

I have send this to xiaomi service center for servicing, and they have denied to take this phone for warranty service and they are asking 1836 rupees for servicing. And every customer care persons involved replying the same ready-made answers when contacted. See below their response.

"I would like to inform you that our service centre executives are well trained experts and they will never misguide you regarding the charges or regarding the issues of the device and any physical or liquid damage cannot be covered under warranty and the charges incurred need to be paid by the customer. "

They don't even respond what is the problem here to do with physical damage. The problem is battery and it cracks open all other parts in the device. Its a serious defect in the phone, and the continued usage might cause serious damage like explosion short circut etc.

I wanted them to realize their pathetic customer care behavior and resolve my issue.
Incident ID :[protected]

Dear team,
I have brought xioami mi 4 16 gb (White) from paytm on[protected].
But after 2 month due to some problem the mobile phone didn't start..
I gave that to service centre on[protected] but still not receive..
Even they are not sure when will the problem get solved..
And even they are not responding to my mail.
Can you please help me regarding this..

Name :rahul singh
• number :[protected]
• alternate contact no:[protected]
• e-mail id :[protected]@gmail.com
• address :403, 4th floor, shivam apartment, diva (E).
• imei :[protected]
• job sheet number:pkd/xm/16/00504
• device :xioami mi 4 16 gb (White)
• name of service center:ccom telecommunications pvt. Ltd.
• address of service center:f-11, first floor, eternity mall, teen haath naka, thane west, mumbai, maharashtra 400602

I am from Ahmedabad and I submit my mi phone to judges bungalow road service center. they checked and told me that it will take 12 days. after 12 days they saying one more week and when after a week I go there they saying that the parts is not available so it will take more time.
I taken my phone back and they charged 150 rs thats OK. then i have given my phone to mobile store for servicing and they fixed my phone in two hours. and it is working fine.
then why the people should go in service center. it was my bad experience.

I am trying to reach out at customer service centre no. And toll free no, but almost all cals are going busy and certainly thats not possible, either they dont want to help us out or something else, and few of the calls they didnt received.. I had tried lots of calls on every no. I found on internet for delhi nd gurgaon location, but m i guess i am not lucky enough to talk those busy persons. Worst company i have ever seen, or super worst customer service ever existed on this planet.

आदरणीय सर,

मेरा नाम युवराज डांगी हे, में राजस्थान, उदयपुर के बडगांव तहसील के एक छोटे से गाँव सापेटिया का रहने वाला हु |

दिनांक 9-4-2016 को मेंने flipkart से mi4i-339-mi4i-16G-Dual sim-in-White Order किया था, जो मुझे दिनांक[protected] को प्राप्त हुआ, जिसकी कीमत 12000/- थी | अतः लगभग 10-15 दिनों बाद उसमे Touch की समस्या आ गई, तब मेने वापस उस मोबाइल को बदलवाया था, 3 दिनों के अंदर मुझे नया मोबाइल प्राप्त हो गया| फिर 1 महीने बाद वापस उस फोन में सॉफ्टवेयर की समस्या आ गई, तब मेने दिनांक 8-6-2016 को mi phone service centar, Udaipur पर अपना फोन दिया, फिर उन्होंने मुझे 10-15 दिन का समय दिया की 10-15 दिन में सही हो जायेगा | अतः आज मुझे करीब 66 दिन हो गये हे मुझे अभी तक फोन प्राप्त नही हुआ |

अतः इस दौरान मेने 4-5 बार Service Centar पर Call पर बात की और 6-7 बार वहा जाकर भी आया, और उन्होंने कुछ समय बाद तो Call उठाना ही छोड़ दिया, और उन्होंने मुझे यह कहा की बार बार फोन मत करो और यहा मत आया करो जब सही हो जायेगा तो हम कॉल कर देंगे बार बार परेशान मत करा करो | अतः इस तरह का जवाब सुन कर जब हमने उनको कानूनी कार्यवाही के लिए बोला तो उन्होंने कहा जो करना हे कर लो फोन नही हे जब आएगा तब दे देंगे, बार बार यह मत आया करो |

आदरणीय सर कृपया करके आप उनके खिलाफ उचित कार्यवाही करके जल्द से जल्द मुझे मेरा फोन दिलवाने का कष्ट करे | में आपका सदेव आभारी रहूँगा |

My self Manoj Kumar Panday submitted my MI 4 16GB white on 16/4/16 in Address: 20th Ground floor, 28, Park Street Metro Station, Jawaharlal Nehru Rd, Sudder St, Park Street, Kolkata, West Bengal 700016 Phone:[protected] as my phone display had problem and it was within service period.My expected delivery date was 20/5/16 but till date they said part not available.I couldn't use the phone for more than 5 months and it showed problem.I have my original phone cash memo and service centre jobsheet no.Hereby i request to take some legal action regarding this problem and give me justice.

Can you please update on my mobile that has been there with you for malfunctioning. This is the most irresponsible attitude seen from a corporate to customer. There is no reason I should be penalized for your substandard product backup, Request reply in return. As always no representative has contacted even once till now to inform the problem. If not will settle in consumer court.
Refer to your mail above details are as follows:
Name : p k mishra
Number : [protected]
Alternate contact no: [protected]
E-mail Id : [protected]@gmail.com
Device : RedMi note 4G 276- HM Note Indian WCDMA 4G
Purchased from : kolkata
Name of service center: Xiaomi Exclusive- Kolkata,
Address of service center: 20H Park Street, Ground Floor, Kolkata
Reason: Set Auto Off and apps not working
Statement of service center: Spare part not available

As the set has several problems from the date of purchase, Would request if any further delay, please replace the set earliest. Causing sever inconvenience. Internal logistics issues can be handled at your convenience.

Hi seller,

I am one of the tenure customer of your service and 1.5 years first time I have visited your service center at Ahmedabad for minor problem but you engineer name was saikat at judge bungalow road bodakdev Ahmedabad was not able to resolved the issue and you reception lady has been charged 115 rs without any service and my phone was as same as previous when I asked to the resolution they argument with me and now not me also other people I will not recommend to buy these product and also I will take legal action against these people and company as well i had waste my 3hrs and amount as well, who will be responsible for that.

Regard,
Abhishek singh
[protected]

On March 31 '16, my Mi 4i phone's motherboard was replaced by Mi Authorised service centre, naming Infotel services, Hazra Rd, Kolkata ph no- [protected]. They wrote new IMEI No on the xerox copy of my invoice, and stamped and signed on it. I'm also attaching that scan copy. Now, when im claiming to Mi Protect-insurance company, they are not validating it, they are demanding Replacement paper.
I visited Mi service centre after this, they are saying that this is my replacement paper, which i have attached.and mi protect is not claiming with that paper.

My phone is not working. I have raised concern immediately. I called in customer care they asked me to visit their service center in kalkaji. I have visited over there and they found that it has some hardware issue.
Immediately i sent email to xiaomi with job card which was given by their customer care and raised request for replcaement.
They have accepted the request as i have updated them on time as per their policy. One day i got call that some person from blue dart will come to collect my phone and once they checked it they will send new handset to me.
From last 15 days i am calling them again and again but i am not getting any proper update each time they are giving diffeernt updates. From last 10 days i am sending mail to them but they are not replying to me.
Please help me.

My order id is : order id: [protected]
My email id : [protected]@gmail.Com
Thanks

Red mi note prime 4 g (serial no.: [protected]) does not switch on after using for few months. brought it to the service center at park street, kolkata, on 11th june-16. (job sheet no js[protected]

It was informed that once the handset is repaired, i will be informed unfortunately which never happened. finally decide to visit the service center on 24th june; to my utter surprise i was informed that no information was available at the service center about the status of the handset.

On 28th i visited the service center once again and was informed that mother board got damaged and they do not have any spare mother board hence they cannot say as to when the handset would be repaired.

Keep on visiting service center at regulat interval and continues to get exactly same reply.

On 4th aug visitited once again, same reply, after so much effort could meet service center manager, but he expressed his helplesness in this matter. he does not get any spare mother board from his company then how can arrange repair. while argued as to why replacement can not be provided, he suggested to contact hotline no [protected] or send mai to service.[protected]@xiaomi.com.

Then real surprise came. the hotline no is fake, never goes through. they also cheat us by sending system generated preset reply to all the e mails written to service.[protected]@xiaomi.com.

Now service center gives me two option.
1. leave the handset for indefinite periopd with them or
2. take back the handset in as it is condition with a declaration that i do not want to get is repaired.

I tried to contact their higher authority, but to my utter surprise i could not locate address or contact of any of mi offices.

Please help me

I have purchased redmi note 3, having an sim 1 imei no. [protected] and sim 2 imei no. [protected] from flipkart on[protected].
Within a month of purchase, it stopped charging while in on condition, if i turn it off and then try to charge it then charging process is working pretty fine.
I have to repeat process again and again to use my phone.
I have contacted flipkart regarding replace a defective product and they are saying that they have the policy of 10 days replacement only and adviced me to go to authorized service centre.
I went to service center in sector-14, faridabad (121006) they checked my phone and said i have to leave that for more than 10 days to resolve the issue.
Why should i leave it there, why can't they bring in the part to be replaced and then call me, so that my bussiness won't get hurt. They even refused to give me an another cellphone while my phone (Redmi note 3) is in service process.
It happened to my previous phone also which was xiaomi mi4i having an imei no. [protected], which i had pruchased from amazon for 10099 rs and they asked 8000 rs just to change the faulty part. This is totally insane that a single part is worth almost 90% of total phone worth.
I got it done in 2000 rs via random mobile repair shop and is working fine till date.

Please help me regaring my redmi note 3 phone issue stated above.

I m sharad goyal (Jobsheet no:[protected] enquiry. No:[protected]. I submitted my redmi 2 prime in service center for some motherbord issue on 2nd july they give me the estimated time 10 july but they are faild which now complated 1&half month. They does not give any clear information and misgide me. Now it's a high time i have no patients,
Kindly arrange to
1) replace my old cell with new handset,
2) or i need warranty to be extended for wasting my two months
3) if this is not possible then i need my money refunded to me asap!!!

Yours
Frustrated and disappointed customer [protected]

I ordered the redmi note 3 device on 4th of august 2016 i received on 6th but when i open the box i found there is a gap near volume and that day it's self i requested for replacement and it's been long 6days over there is no response from customer care they are not bothering about customers i ordered 2 devices 1 is k but 2nd i need immediate replacement.

I have purchased redmi note 3 from snapdeal. My order no is [protected], abruptly, phone is not working, giving rebooting problem and now phone is totally dead, referred to mi service center and received service report for replacement from mi service center, frequently contacting mi and snap deal but still no reply from both. Requested to provide solution at the earliest.

Sir my phone got trashed after two three months and i contacted the mi support and they told me to handover the phone to chandigarh service centre and after submitting the phone to their service patners vignesh services i went pillar to post to find them as they shifted their office quickly and after some time i came to know that they ran away taking the phoes of customers . Sir i had submitted my brand new mi4i, i contacted mi many times but they are befooling me and its now over a year . I am very much in problem they are not listening to any query and i emailed them called them but they failed to provide any suitable option to me.
Imei no. [protected]
d.O.P. 07-05-15
invoice no. #blr_wfld[protected]
submission date at dervice centre 21st october 2015
work order no. Cvc/xm/15/05203

FYI
Dear Xiamoi India,

Since 3 days my Mi4 cellphone was on fastboot mode and was not getting activated. I tried all the tips from internet but it was not working. So i visited "V Care Informatics, Authorized Service centre for Xiamoi in Ghatkopar East". I reached at around 3:30pm and they siad it will take only half an hour. But they made me wait till 5:30pm. Later they came up saying that my motherboard is gone due to liquid problem and said it will cost me Rs9, 000/- I was shocked and went in depression as i had not even finished paying my EMI.Only to check they took Rs330/- charges. My family people were scolding me as they thought i might have used the phone roughly thats why it got spoiled. But luckily one of my friend took my phone to Nallasopara to repair and he said that there was only software problem. In Rs400/- only my Mi4 cell phone started. The Ghatkopar service centers dont have qualified staff.
They just want to remove money from customers by giving fake reasons. Also they just waste time of customers by making them wait for long. I had travelled all the way from Naigaon Vasai to Ghatkopar just to repair my phone.

Sir, i gave my mi4i on 6 july for repairing. There was a problem in display and loudspeaker. The return date was 21st july. Till now i have not received my phone. They keep on changing the return date. No exact date was given for return. I keep on visiting their service center but each time i have to return without my phone. I have gone to them 6-7 times.

Job sheet no. : wxin[protected].

I had given my phone mi4i 16gb (white) on 2nd july 2016 to mi exclusive service centre, ahmedabad, gujarat for network issue. after diagnosis, i received the phone on same day with software upgrade and they asked me to replace the sim card from provider.

I followed the instructions given by service executive but it didn't resolve the issue. after few days i found the issue in display. so i visited the service center again on 23th july 2016. after diagnosis they asked me to wait for 10 days as display was needed to be replaced. i visited service center after 10days (4th aug 2016) to get my device back, but there was no update on my device and the parts were not dispatched from their respective department.

I asked for the exact date for resolution but they didn't give any. i contacted the customer care for this issue via call as well as an e-mail. they asked me to wait for 48 hours and informed that their respective department will call me to give the exact date when the device will be repaired.

After 48 hours, i didn't recieve any call from xiaomi. i called the customer care and they again asked me to wait.

Xiaomi customer support is not resolving my issue nor giving me the exact timeline on which my phone will be repaired.