Xiaomi India Complaints & Reviews

Team,
We have purchase redmi prime 2 mobile on oct 2015 but after two months we having facing same issue. We have already summit mobile to service center on date 4 aug 2016 jobsheet no (Wxin[protected] & agent tell due to mother board issue & this not available to part. We will update you within a months. We also raised complaint no.[protected]

Dear
All..

I was a big fan of xiaomi.. I bought 3 phones from xiaomi as well was flipkart.
But company after sales service is soo poor that you wont imagine. I want replacement of my product.

Last day (Yesterday) my phone got switched off. I thought that it needs charge i turned it on and saw that battery is in 65%. But the touch is not working.
I visited local service center, and told them to fix as my handset is in warranty.
They told me to pay. I got stunted and after so many hot discussions i agreed to pay as customer care number is always busy and out of reach.
They given me budget of 2700 for the touchpad. And took 3 hours. After that they told that we cant repair as your board is damaged also and it will cost more and more..

They didn't even provided me the job sheet and returned my handset to me and told that sir now your set has turned into a pg handset any service center will not give you warranty now.. What to do??? Now...

And as a result of being visited service center now my display has also gone.
So first the problem was touch response and now the problems are

Out of display and of of touch, '

I want replacement of my product.. Nor i will be a hard detractor of xiaomi and never ever buy your products, again, in future.

Wish this is a escalation, please help me.

The phone came to me in damaged condition when contacted customer care they said it's liquid damage so not in warranty even after me receiving it in damaged condition. I till date have not seen the phone on even once and the phone has been bought 4 months. So as 12 k has already gone down the drain they told me to pay rs 4050 for the repair and courier so i agreed. They shipped the phone back after 2 months. The courier guys over phone informed i need to pay extra courier charges as xiomi has not informed them that it has already been paid. I told them i will speak to customer care & inform you. They didn't even come to the given address with the product but send it back to the service center. After that day every week for the last 2 months i call mi customer care & they say it will soon be delivered or it has been given for courier or it will soon be delivered giving fake tracking id with no results. Please advise what should be done. Now mi customer care phone number can only be reached after trying for minimum 200 timed i[censored] still have the patience left.
Please advise what steps can be taken against them.

Dear,

Refer-incident:[protected]
I am writing this for resolution of my mi-4i which is still under warranty but unfortunately from more than 2 months hold by mi service center (Hcl) people at shop no.2, parshvanath arcadia, plot no. 739/1, mg road, sector-14, gurgaon, haryana-122001. On date :[protected]
I am waiting for solution & etr but no one is bother to answer me. I made several calls to customer care as well but no response received. If i am not getting proper solution i will surely file complaint to consumer court as well as local court.

Day by day warranty of my product is going to finish & no any response on issue or rectification provided. Feeling helpless here & very much frustrated.

Attached is job sheet & other relevant details for proof of my words.

Mi-id : [protected]

Dear Sir,

Complain given on JUNE 13 till date problem yet to solve.Plz tell me how many days it will take.its already one and half months old case.MI service station not given my phone yet.they said it will take another one month..plz tell how people live without mob phone for more than two months...

I had submitted my redmi 2 prime mobile phone (under warranty period) at the guwahati service center called the 'netsol associates' after it suddenly turned off, stopped responding totally and had stopped charging too. the jobsheet number is js[protected] and the phone was deposited by customer name 'love joshi'. the date of submission of phone was 22.07.16 and the expected date of return on the service jobsheet is mentioned as 2.08.16. but till today the phone is not repaired and i am being told that the required parts are not available. moreover i am not even being told about the probable date by which i can have my phone back. mobile is a very important gadget and this delay is costing me a lot. the main customer service of mi too is not responding well. i have been calling regularly and no strict action action has been taken as of now. they promise to call back but never do. even they are not able to mention a proper timeline. the warranty period will also expire if things go on this way. also i have noticed that it is not just me but many mi customers are facing this problem. the phone keeps lying in the service center for months and no action is being taken.

Sir
My name is geetika and I buy an Mi4i Xiaomi from snapdeal but in the month of June it showing charging problem when I want to service Center of MI in shimla they tell me that they called up any soft wear which is required for repair of my phone charging problem but till date I don't get any response from them. When i go to service center they always mislead kindly look in to the matter so I can

I want to highlight two possible issues persists with MI(Xiaomi) Products/Service.

Bought new mobile recently on 1st Jun 2016 and hardly used for a month, it started showing signs of hardware issues. Phone would reboot continuously.

I was frustrated that new phone is having issues, then approached Local Service Centre on 14th July and they have informed me that phone will needs to be checked and faulty part replaced, it would take 10-15 days time.

Apparently I've started following up with local Service Centre by end of July, it was really hard to reach out to them on first place. Sometimes phone won't not work or call may not be answered at all. Since Service Centre couldn't be reached, I've called MI India Customer Care, they have informed I'll have to chase local Service Centre, they have denied any help on this front.

Later after several tries, I was able to reach Local Service Centre and found phone is still under repair and part is not available for replacement. Further it was promised it will be returned by 3rd Aug.

But of today(8th Aug), phone is still under service and MI doesn't have clue on when it would be repaired. I was only wasting my time by calling MI Customer care as there is no value add, they don't work with Local Service Centre at all

In Summary, I found MI Product of low quality and their Service is not being accountable for Warranty they are promising(not knowing what service centres are dealing with). Also they don't capability for Servicing and misleading consumers on most of the time.

Product: RedMI Note 3
MI Service Order: WXIN[protected]
MI Customer care Complaints:
[protected]
[protected]
[protected]

I brought redmi note 3 phone from flip cart after 15 days phone start to heat and battery drains within 3-5 hours. i contact mi care they advice me to take phone to nearest service center in my case i. e. siliguri (west bengal)
My delivery date given on job sheet is 06 august 2016 now they are saying i have to wait for 15 days what kind of service is this. xiaomi is taking more than 30 days to repair 15 days used phone. never trust xiaomi again.

Job sheet number js[protected]

I given my phone in service center before half and a month ago and they told me to take your phone in fifteen days, without giving me an extension phone its so long i did'nt get my phone, and when i call on their official phone no it beeps and cuts itself, i m going to customer care again and again they are saying you will come after 5 days 10 days i m getting tired of these things

Hi team,
I am facing problem with my redmi 2 prime. Currently camera is not working, when i went to service centre they denied service. I was told that they donot have spare part and i would take 1 month or more to repair it.

Please use my email adress for further communication.
aditya.[protected]@hotmail.com
+91 [protected]

I am not getting my mobile back from Gwalior service center after the date too. they are only making story and even they don't talk in polite way.

Sir i have purchased mi5 phone from your website mi.com.The phone started giving problems from the very first date.Firstly phone was heating too much, then after few days phone it rebooted by itself a many times.i told the customer service of mi about the heating issues on the very next day they told to update the phone.first of all the update was of 1.5 gb and it was not getting updated on a normal connection, i have to update via 4G net.After updating the phone the problem still persisted after usage of 2-3 days.And now today 7 august i noticed another problem that the gps of phone is not working.
My concern is that i have been sold a defective product and this is not expected from such a big company.
I have requested mi customer service to replace my defective phone but they are denying saying that u should have requested for replacement on the day when i told them about the problem on the next day of purchase.i again told them about the problem on 11th day of purchase now they are telling that i should have told for replacement on the day when i told about the problem.
I[censored] r selling a new product and problems are coming in your phone so u should automatically grant grace period to check that the problem is still persisting or not.
I have request please replace my defective product.
Or i have only option to go to consumer forum.
Name-Rajesh seth
Purchased from mi.com
Registered number-[protected]

Date :- 06-august-2016

My order no [protected] mi4 16 gb white your warranty 1 year
service centre not accepting and saying that it is refurishned phone so its warranty is of 6 months and the paytm saller is saying that its warranty is of 1 year and when we go to the service centre of bapunagar (Ahmedabad) they have not given the rigneble answer plz kindly help me.
my contact no [protected]

Hello sir/mam,
I have purchased a redmii 2 phone 06 sep 2015 from online shop store. First of all your phone processing is a very very slow. And major problem of all remii handsets is a heating problems. My handset is a running condition but such a time already off. I have attached a charging adaptor but no response. So in these days my phone has been dead condition. I have a complain for customer service center but your service and your product is very bad. And one more points your company do not create a product, your company has buying a mobile parts and sell in market.
Good bye

I have purchased redmi note3 through mi store on on-line on 16.07.2016.
On 21.07.2016 suddenly the mobile switched off and mi.Com is displayed, just after 4 days of purchase. The set is dead and is not at all working.
I have given complaint immediately and your person mr. Yash sent email and gave the address and asked to wait for pickup by courier..
Daily i am giving call to[protected] three times right from 21.07.2016 and all are giving the same answer "wait for 2 days our bluedart will pickup"
But till today even after 17days no one has pickedup my mobile redmi note 3.
Till now when i gave complaint no.2065063 they used to tell my name and all replacement details.
But suddenly today when i called the above number they said, "you mail all your details along with order no..."again all the story i have repeated.
But till today no solution..
I am fed up with mi store and calling daily 60 minutes.
Requested to resolve the issue immediately and do the needful.
My order no.[protected]. Incident no:[protected]
Invoice no.[protected]. Date.13 jul2016
My cell no.[protected]
Mail i'd.. Glmoses [protected]@gmail.Com.
Address :glmoses
Sde ofc mtce., bsnl str,
Main telephone exchange
Bellary.583101.
Once again requested to replace the mobile immediately.. Do needful.

My mobile got damaged and was submitted to Heeranandani gardens, Powai Xiaomi service center on July 5th .

Initially I was promised that I'll get it back in 20 days. When I enquired after 20 days/25 days and even now I'm told the same thing that the parts has not arrived.

I also contacted your customer support and spoke with Anurag, Sunil & Diniesh and registered a complaint. I was given a commitment of getting a call and resolution in 8 hours, but now I don't think of getting resolution in 8 days.

Really you guys are a bunch of losers who can not resolve a complaint and now I have no other option but to go to Consumers court and file a legal case for cheating and mental harassment by your company.

I'm going to post the same on facebook & twitter.

I have given my Mi4i phone to service centre in Malad Mumbai on 16th May 2016, after continues follow up i finally got a mail from service centre on 13th July saying i will get replacement phone Mi note 3 instead of Mi4i, but since then i have not received any update on the same.

After several email and phone follow up i still haven't got any reply from the service centre nor from Xiaomi.

We are submit our charger on your service center under warranty period on 13.07.16. Many time i call in your service center but charger not available.

please confirm me when our charger receive to me. our Jobsheet no. JS[protected] dt 13.07.16
our contact no [protected]
name: SACHIN AGRAWAL

I have deposited my phone with the viman nagar service centre where they promised me to replace the mobile... However it is now 4 months and i m still not getting my mobile back. Of the total warranty of 1 years 33 % of the time the mobile is with you guys... I need the warranty to be extended by 3 months after my warranty period is over.

I had bought mobile on march 2016 and on may 2016 i gave it to the service centre since then i only have promises of it being delivered... But no delivery