Xiaomi India Complaints & Reviews

Hi team,
I am facing problem with my redmi 2 prime. Currently camera is not working, when i went to service centre they denied service. I was told that they donot have spare part and i would take 1 month or more to repair it.

Please use my email adress for further communication.
aditya.[protected]@hotmail.com
+91 [protected]

I am not getting my mobile back from Gwalior service center after the date too. they are only making story and even they don't talk in polite way.

Sir i have purchased mi5 phone from your website mi.com.The phone started giving problems from the very first date.Firstly phone was heating too much, then after few days phone it rebooted by itself a many times.i told the customer service of mi about the heating issues on the very next day they told to update the phone.first of all the update was of 1.5 gb and it was not getting updated on a normal connection, i have to update via 4G net.After updating the phone the problem still persisted after usage of 2-3 days.And now today 7 august i noticed another problem that the gps of phone is not working.
My concern is that i have been sold a defective product and this is not expected from such a big company.
I have requested mi customer service to replace my defective phone but they are denying saying that u should have requested for replacement on the day when i told them about the problem on the next day of purchase.i again told them about the problem on 11th day of purchase now they are telling that i should have told for replacement on the day when i told about the problem.
I[censored] r selling a new product and problems are coming in your phone so u should automatically grant grace period to check that the problem is still persisting or not.
I have request please replace my defective product.
Or i have only option to go to consumer forum.
Name-Rajesh seth
Purchased from mi.com
Registered number-[protected]

Date :- 06-august-2016

My order no [protected] mi4 16 gb white your warranty 1 year
service centre not accepting and saying that it is refurishned phone so its warranty is of 6 months and the paytm saller is saying that its warranty is of 1 year and when we go to the service centre of bapunagar (Ahmedabad) they have not given the rigneble answer plz kindly help me.
my contact no [protected]

Hello sir/mam,
I have purchased a redmii 2 phone 06 sep 2015 from online shop store. First of all your phone processing is a very very slow. And major problem of all remii handsets is a heating problems. My handset is a running condition but such a time already off. I have attached a charging adaptor but no response. So in these days my phone has been dead condition. I have a complain for customer service center but your service and your product is very bad. And one more points your company do not create a product, your company has buying a mobile parts and sell in market.
Good bye

I have purchased redmi note3 through mi store on on-line on 16.07.2016.
On 21.07.2016 suddenly the mobile switched off and mi.Com is displayed, just after 4 days of purchase. The set is dead and is not at all working.
I have given complaint immediately and your person mr. Yash sent email and gave the address and asked to wait for pickup by courier..
Daily i am giving call to[protected] three times right from 21.07.2016 and all are giving the same answer "wait for 2 days our bluedart will pickup"
But till today even after 17days no one has pickedup my mobile redmi note 3.
Till now when i gave complaint no.2065063 they used to tell my name and all replacement details.
But suddenly today when i called the above number they said, "you mail all your details along with order no..."again all the story i have repeated.
But till today no solution..
I am fed up with mi store and calling daily 60 minutes.
Requested to resolve the issue immediately and do the needful.
My order no.[protected]. Incident no:[protected]
Invoice no.[protected]. Date.13 jul2016
My cell no.[protected]
Mail i'd.. Glmoses [protected]@gmail.Com.
Address :glmoses
Sde ofc mtce., bsnl str,
Main telephone exchange
Bellary.583101.
Once again requested to replace the mobile immediately.. Do needful.

My mobile got damaged and was submitted to Heeranandani gardens, Powai Xiaomi service center on July 5th .

Initially I was promised that I'll get it back in 20 days. When I enquired after 20 days/25 days and even now I'm told the same thing that the parts has not arrived.

I also contacted your customer support and spoke with Anurag, Sunil & Diniesh and registered a complaint. I was given a commitment of getting a call and resolution in 8 hours, but now I don't think of getting resolution in 8 days.

Really you guys are a bunch of losers who can not resolve a complaint and now I have no other option but to go to Consumers court and file a legal case for cheating and mental harassment by your company.

I'm going to post the same on facebook & twitter.

I have given my Mi4i phone to service centre in Malad Mumbai on 16th May 2016, after continues follow up i finally got a mail from service centre on 13th July saying i will get replacement phone Mi note 3 instead of Mi4i, but since then i have not received any update on the same.

After several email and phone follow up i still haven't got any reply from the service centre nor from Xiaomi.

We are submit our charger on your service center under warranty period on 13.07.16. Many time i call in your service center but charger not available.

please confirm me when our charger receive to me. our Jobsheet no. JS[protected] dt 13.07.16
our contact no [protected]
name: SACHIN AGRAWAL

I have deposited my phone with the viman nagar service centre where they promised me to replace the mobile... However it is now 4 months and i m still not getting my mobile back. Of the total warranty of 1 years 33 % of the time the mobile is with you guys... I need the warranty to be extended by 3 months after my warranty period is over.

I had bought mobile on march 2016 and on may 2016 i gave it to the service centre since then i only have promises of it being delivered... But no delivery

I have placed an order on July 28, 2016 for mi 20800 mAh power bank to Ebazar. Order ID 151739, . It was delivered on 4th August, 2016 .
POD No.[protected]. But the power bank is not functioning to charge the mobile though it is charging it self from plug point.
My humble request to please replace the same at an early date so that I can use the same .

BARIN ROY
Kolkata
West Bengal
[protected]

Hi,
My phone display suddenly turned black two months ago. The touch was working but no display. I had warranty and went to indira nagara Bangalore service centre, they said the part is out of stock we will let u know once it comes, later i called customer care and they suggested home pick up service, I gave it for service. They kept the mobile with them for nearly two months saying part is not available. Later they returned it back without repairing. Since 70 days my phone remaining dead. Is this the service we get ? I complained about this in the twitter and fb page of xiaomi. still no response. I dont think the mobile battery will be in good condition if it is dead for these many days. I need replacement for my hand set. It has been worst experience for me.

Jobsheet WXIN[protected]

Compalaint no[protected]

date 22 july 2016

Mi India has not given me phone repaired since 15days . I sent a mail to team and every time they are giving me same replies. one mail is attached below

Dear Rahul,

Greetings from Mi India Customer Support. My name is Dimple.

I apologize for the inconvenience caused to you. I understand that your facing issue with the Mi service center. I will surely assist you with it.

I would like to inform you that your case has already been escalated to the concerned team. They are currently working on it and will get in touch with you shortly.[protected] is the reference ID for your escalated incident.

I request your kind cooperation and patience in this regards. .

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

I submitted my mobile on 8th of june 2016 in xiaomi service centre (Moditech tech park, Gulbarga) which is MI exclusive sevice centre, with the reason of invalid IMEI number and promise date of return was 15 of june 2016, till to date there is no reply from xiaomi nor service centre that when my mobile will be returned and even sevice centre phone is switched Off, so
please i request to lodge my complaint against Xiaomi and get my mobile back.

JOBSHEETNO:-JS[protected]

I had broken the touchpad of my Mi4i phone and given the handset to the authorised service centre Netsol in Guwahati on 27/06/2016. It's been one and a half months and neither the service centre nor the Customer care centre is able to give me any status. The customer care is extremely poor as they are not giving any reference number or tracking number and every time they just reassure that they are fast tracking the complaint but till date I am still in the dark about whether the phone is going to get repaired.

Hi, sir
I was give my redmi note 4g on 26 june 2016 but not repaire today.
the service of xiomi is very worst compare to other companies services.even local companies. i was requast for replacement of my device but they do not.
i want to replace my phone.
jobshit no WXIM[protected]
IMEI NO [protected]
pleas do something for my device.

I submitted my Redmi Note 3 in MI customer Service Centre Rohini Sector -7 Delhi, as my phone has mother-board issue. The phone is under warranty.
My phone was in good condition when I gave them.
And when I receive my phone; it's LCD display is broken and have dents at back and various scratches.
And the phone I receive does not belong to me becoz I have remove the company sticker at back by myself. And when I receive phone the sticker was there.
As the phone has mother board issue, assembling a new mother board gives phone a new IMEI number.
Because of this, they were making excuses, saying this phone belongs to me.
I visited their service centre twice but all in vain.
I call MI Coustmer Care, the guy told me to visit the service centre.
I am stuck in between. I am attaching the bill copy and service centre record copy.

Phone Old IMEI no. [protected]
New IMEI no. [protected]

I have given my mobile to service center on 13th of june and i have not get back yet..

My phone is not working properly since may month i was send my phone
Ervice center through mi pick up inquiry no : [protected], payment
Transaction no :[protected] may 2016), when i received phone
Problem is not resolved (Heating and battery back up problem).

I again book complaint mi pick up (Inquiry no :[protected], reference
No :[protected]th july i have send to my phone to service center. Till date status is pending, phone is not received.

2 month ago i gave my mobile to the service centre, then it couldnt get a reply from the service and also call to the customer care and from call centre its reply that our team will contact in 2 days and giving many reason to avoid the customer and it would be very uncomfortable for me without a mobile and the mobile are going another city for the repairing and its can't giving the proper reply so kindly look into the matter and help us