Xiaomi India Complaints & Reviews

Non working of REDME-2 PRIME [Incident:[protected]
Dear sir,
Iam an esteemed & loving fan of your products.My entire family members are using this proud products. Iam a chartered accountant working as a Senior manager(finance) in BEML(Bharath Earth Movers Ltd). My friends & senior colleague members are using mi products only.
I went to koramangala, Bangalore service centre with a copy of the invoice for repair.The service centre also changed.It is not before bmtc depot. Atlast with great difficulty i found the shop.I have traveled all the way from KGF TO BANGALORE WHICH IS 90 KM AWAY FROM BANGALORE TO GET IT REPAIRED FOR 2 DAYS ON MONDAY & WEDNESDAY.When i handed over the equipment with invoice they informed that speaker is not working & wait for half an hour.I waited for more than an hour & got the equipment.After getting the equipment i tested it was not working & the status qua remains the same. It is totally shocking when i asked they told me to shell out Rs 3800/-.I came with heavy heart. Being a Senior person aged 59 years, i don't know what to do.It is to be noted that when EAR PHONE is put telephone is working fantastically. The Ear phone symbol is appearing on the screen of the equipment.THE PHOTOS & PHONE NOS ALSO ERASED.The equipment has been purchased during NOV-2015.only 6 months over. I herewith enclose a copy of the invoice for your kind perusal.
I kindly request sort out the issue in view of our long relationship.THERE IS ZERO RESPONSE FROM CUSTOMER CARE CENTRE

Hoping for favorable reply
V.L.NARASIMHAN BCOM, FCA

DEAR XIAOMI SUPPORT,

JOBSHEET NO:-JS[protected],
SUBMITION DATE:-20-JUN-2016


I m MIRZA AZIZ & i had given REDMI 2 PRIME 16 (GB) mobile for repair to your kanpur service center, on 20th of june 2016 . my enquiry no is-JS[protected]. now still i didn't got any msg and call from your backend office regarding my mobile matter.. what is the condition of my mobile and why the company has taking so much of time to repair my mobile. if you are not able to repaire my mobile phone within given period...then please refund my amount. or replace my mobile with new handset..because i did not have any android handset for use..I Replacment of my phone...

PLEASE TAKE ACTION AGAINST MY COMPLAINT...

THANKING YOU

Its almost 5-6 month since this issue with MI. I purchased handset but still i don't have that and still i need to wait for 2 month as per customer service representative's voice. service provided by seller which is worst ever. Whenever i complain to customer care they are saying just this thing that your complain is escalated to upper level and service center tell me that you have to wait yet mobile is not repaired. Even they don't know when they will repair that. Here with i am providing detailed information regarding the issue.

I serviced my product 5 times warranty within half year and that also in different different city and different way for my product get serviced. Still my product is in service and i will get soon as per MI's word, for them "soon"means 2 month. Kindly Please solve this issue. I cant wait two more months because i waited for 5 month and more two month that means 7 month. and after warranty expire and i need to throw mobile in dustbin.

I call MI, flipkart and service center 2-3 times within week. but no outcome. just it that they will solve.

Useful details are as below,

*Purchase place*:- Flipkart.com
*Order ID* :- OD[protected]
*Product * :- Mi 4i
*Invoice Date* :- 21.10.2015

*I am Sharing the details of issue regarding product service here:*

*1st time service issue:*

*Service centre Address visited - *MI Exclusive Service Center, FF-11/ FF-48 at A-Wing Trident Complex, *Vadodara*, Pincode:-390007
*Date - 18.03.2016*
*Issue with product -* Crash of Every App within 5-10 second, Google error every second, every minute restart of mobile,
*Action Taken by them* - Without taking issue seriously they given me back mobile within hour (just Formatted and submit back)
*Reason for Service centre denial - *They told that there is issue with software so after formatting they submitted me back my handset.
*Complaint Number / Job sheet -* Provided me for an hour till they format and took back duly signed by me.


*2nd time service issue: *

Again went for same problem to service center on next day (19.03.2016) they told that may be there is problem with software updated by them so took my handset back and did same procedure again as above and submitted back handset to me.

*3rd time service issue:*

Again went to service center with same issue next day on 21.03.2016(Mon). Problem and all data are same as above. they took handset and told that there's issue with PCB. you need to submit handset for minimum 15 days. I submitted handset and collected job sheet. I thought my problem will be solved. After 15 days on 5/6.04.2016 i collected my handset and they collected my job sheet duly signed by me. I checked and found same issue so i called Mi service center and they arranged pick mi service for me after 3-4 days of collection of handset from service center.
I can provide all three job sheet if require by collecting from service center as i have confirmed dates of service.

*4th time service issue:*

Pick Mi collected my handset from home on 08/09.04.2016 and provided me handset back within week. (Pick Mi service receipt enclosed) I found that my issue is solved but I think they didn't checked by starting mobile. They just changed motherboard. when i started handset i found mobile is heating too much. May be that new motherboard is faulty one. I charged mobile I found that handset is taking more that 3-4 hours to charge and heat too much when charging the handset as well as using it. Parallel battery is also draining. It last for 10 hours maximum. I need to charge twice in a day mobile and i also cant use it due to heating and draining issue. I went to same service center (Vadodara) with this issue they told me to submit mobile for around 20 days. I don't have that much time so i didn't submitted.


*5th time service issue:*

when i found too much issue with heating charging and draining I went to same service center after 2 month they told me submit for 15 days so i denied and went to another city for service. In Ahmadabad. Details are as below for fifth service.

*Service centre Address visited -* MI Exclusive Service Center, 102, Piyuraj
Chambers, Honda Bikes Show Room, Roads, C.G. Road, , Swastik Cross Rd, Navrangpura, *Ahmedabad*, Gujarat
*Date - 02.07.2016*
*Issue with product -* Charging time 4-5 hour, drain(discharge) time 5-6 hour without awaking screen(standby), heating issue when screen awake and use handset.
*Action Taken by them* - Collected and formatted and submitted me back as i said this is easy process every service center do for ignoring customer and show them the same issue after starting mobile then they took mobile back and told that there is issue with motherboard.
*Reason for Service centre denial - *Ignorance of customer and laziness or may be huge load of work... Zzz
*Complaint Number / Job sheet -* WXIN[protected] Receipt enclosed )*

Now its almost more than 1 month and they didn't submitted handset to me. It is difficult for me to spend time and money for service to another city. I am travelling different city for just service. I complain regarding this issue to upper level of Mi but they did nothing. Just said we will do, we will do, your complain is escalated and that's all. Service center told me parts is not available and you have to wait around 1-2 month from now for handset get serviced. Now i have to wait still ? They even can't care of customer. Who want to spend more than 10 thousand rupee on mobile which you cant keep company will keep and awake and call customer care everyday. ??? what's this?


Please, Humble request . Provide me new mobile because now i don't want that same faulty mobile. Never in dream also. cant repair from 5-6 months. what's this?


after month when i get mobile, warranty will expire and i need to throw my mobile in dustbin. I paid this much amount for harassment for one year ? who's wealth and profit is in this issue? for mine, this is one kind of *harassment* by manufacturer? After getting mobile, if problem will not get solved, i will throw and who! beggar will use that from dustbin? i did all this for beggar?Mi happy, Beggar happy and Me? what about me? I paid for get mental torched?

Please Provide me new Mobile. Don't submit me faulty mobile and give me lollipop. I never want that handset in dream also.

Currently my mobile is at C.G. road service center, Ahmedabad . Job sheetNo. WXIN[protected]

Please take this issue seriously and solve my problem in any way within short time. *I am suffering from last 5-6 month by purchasing this handset.*


Waiting for serious and positive help form youth and company,
Thanking you,

*Regard's*
*One of valuable customer MI !!*

I have purchased Redmi Note Prime with following details


• IRFAN KHAN HAIDER KHAN PATHAN
• Alternate contact no:[protected]
• IMEI :[protected]
• Work Order No:WXIN[protected]
• Place of Purchase :MI store
• Contact Number :[protected]

I have submitted my mobile at

ADDRESS:
MI Exclusive Service Center TVS Electronics Ltd, 1170/21 Revenue
Colony Near Shivaji Nagar Head Post Office(Adjacent to Kajale Petrol
Pump) Shivaji Nagar Pune 411005
Phone:[protected]

on 5 may 2016 But still they are responding to me or telling me the current status of my handset.

so i kindly request you to do the needfull

Dear XIAOMI Support,

ur service is worst then the poorest... tried contacting everywhere i could ..no response...why u don't provide spare parts to ur EXCLUSIVE service centers...now the service centers have stopped accepting new cases ...even my complaint has not been lodged... this is story of every other indian customer...u can check my incident id is[protected]...


Regards,
Sai[censored]llah Khan
Location :- Barilly(U.P)India
Incident Id :[protected]
Phone Model :- Redmi 2 Prime
Case ID :- Service center not lodge my complaint due to lack of spare parts.

Name-dhananjay kumar dwivedi rs-2199.00 20000 mah mi power bank mo. No.[protected]-[protected] 0rder date-27july-2016 delhivery date[protected] order no-[protected] city-motihari-bihar power bank note full charging[protected] to[protected] continiu charging but not full charging please resolve problem

Hii team, i am unable to download apps from app store, whenever i clck on instal it showws that waitin for wifi netwk and i already chng the mode to mob newtk plzz help me

मैने रेडमी नोट 3, 16 GB, 27 April को खरीदा था कुछ दिन बैटरी ठीक चली लेकिन अब रात को 11बजे 100 ℅चार्ज कर के सभी एप्स आँफ करके रखता हूँ फिर भी सुबह 7बजे देखता हू तो बैटरी 20 से 25 %तक कम हो जाती है कृपया इसका तुरन्त समाधान बताये ।।
I have purchage a redmi note 3 mobile hendset on 27 april, some days it's battery was good working, but now it's given low service plz solve this

Dear team.
I have buyed a redmi note prime mobile it was faced with charging problem when i submit in your customer care at himayatnagar hyderabad-500029
They replied to change mother board taken 30days to change mother board. And from the day mobile they return there is problem with camara then i went back. They replied problem with mother board its has happening about 3 weaks they rejister end complaint problem has not at solved..

Hii,

i have an service issue regarding your service at service center in kanpur-uttar pradesh -208001(plot no. 301-302, EXPRESS ROAD).Which the detail is given below,

name -Rishabh gupta

jobsheet no.-JS[protected]

Date created-23-jun-2016

contact no.-[protected]

model no-mi4i-339-16gb dual sim

problem is handset is dead and speaker slow.

i have give the set on 23 jun and now i am frustrated with your services.they are not giving me a proper date on which i receive my set. They are saying that the part is unavailable, if you are not having part then why are you open your service center at kanpur.what are you want from me i[censored] are not give my set another 6 days then i am go to the consumer court for complain against your services otherwise take care on my problem on urgent basis.

I buy mi4i mobile in october 2015 and it has only completed 6 months and my camera is not working and when i go to service center they said mother board is not working. It has been almost 1.5 month my mobile is submitted for repair but they still does not repair my mobile. After that they told they are giving replacement on behalf of my mobile but not provide replacement yet. They have to give replacement still taking time. 15 days completed but still they are not provinding replacement.

I have attached jobsheet number for your reference.

Dear Sir,
I have placed a order for a power bank of mi 20800 mAh through net. It was delivered today, but the equipment is not working while charging. Either the power bank nor the mobile is charged. perhaps the port may not working in right way. My shipping id is [protected]. I am not able to charge my mobile at all.

Kindly replace the same as early as possible

BARIN ROY
[protected]

I have submitted my Mi4i phone for repair on 11-June, 2016. There was issue with Rear Camera. Till the date, I am receiving very vague responses and falsified date commitments. Call centre call doesn't get connected, nor service station responds. I am attaching the receipt herein.

I buy new mobile redmi note 3 in 12699 by cod mode but then i open mobile its defective peace then i complaint in company after some time of delivery but they say me every day wait for 24 hour but today is 10 days gone they not given me any responce my mobile number is [protected] i am calling in company every day but they speak same wording they not change my mobile and not given me payment back

Purchased new red mi prime from Flipkart.12th day phone display starts creating problem.twice taken to service centre. Display of phone needs to be changed.
Delivery time.only 2 months.
What a joke.had to buy a new phone .
Xiaomi, r u listening
What a shoddy and poorest service .
Dr Amit Gupta
[protected]

Today on 3-8-2015 at about 6 pm when i am checking the setting of my redmi 2 prime all on a sudden my phone start not responding. not even swipe up the lock screen instead it began to talk the status of phone in english. my phone was buy online in the month of oct., 2015 which reachat our residence on[protected]

Kindly let me know what to do. please at least inform me about the service centre of your company at kolkata.

Subrata ganguly
112 rifle club east
Po bansdroni
Kolkata 700 070

I had purchased your redmi note3 gold 32gb on invoice date 25-may-2016. my charger is not working, that make a lot of noise while charging. when i go to mi store on new delhi. they simply denied by saying i have to wait atleast 1 month for just replacement of charge and no gaurrantee after one month also. and my phone also not connected with net they simply say that had charge around 180 rupees for this problem. my phone and accessories is under warranty, how can those people of mi store of mi ask rupees for problem. they are very rude and unprofessional. they have no manner how to talk with customer. they simply say everything no for any problem. if this is mi customer service after taking product. im simly saying not to take mi phone in future they have no proper customer service. numer given by their site ([protected]) always busy i tried two day continuously. i definitley not recommended to take mi phone and take other branded phone if people want piece of mind and want to save money.

My mi4i phone damage on 1st august 2016 and i complaint to oneassist.In customer care and they give me service request number and when i click on my membership/claims after login in oneassist.In... And my service request didn't show at alll and i m telling this problem again and again but they said send us a screen shot of page i send it to [protected]@oneassist.In what they told and i didn't get reply from company at all and again i call to oneassist they said wait until evening... Hope they give me reply and change/repair my phone

I had ordered a Bluetooth speaker (gold) in on June 2, 2016. No option for cash-on-delivery was provided to me, and I had to pay through netbanking, which I did through ICIC Bank. The order no was # [protected].
On June 9, I got a message stating that the product had been delivered to me from MI India.
I immediately send a message to the team stating that no product was received by me.
Within two days, the customer care called to ask if the product had been delivered to me, which I stated no to. They said that they would investigate the matter and revert.
several rounds of calls and discussions later, a Proof-of-delivery was forwarded on July 9, 2016 (one month after the supposed delivery). This was signed and initialed by someone else. I called up the service line and told them that this was not something I had signed and that I had not received the product. Again all I got to hear from them was that they were looking into the matter and would revert. My last call to the company was on Friday, July 29, 2016, when again the only reply that I have had is that the matter has been escalated, and that we will revert soon.
This was my worst experience in shopping with MI India, and the matter has been dealt very shabbily, to say the least.
I have been neither provided with an assurance that the product would be delivered or that money would be refunded. I would advise that next time you buy from Mi India, please do not pay upfront.

It is very much surprise for me like MI brand phone was blasted when phone in during charging time.i attached here some images what is the condition after that Blast. so i urge all of customer please avoid to purchase to subjected phone.and i visited since before last month everyday discuss this matter with local service provider but same replayed by them like we will call you & we will waiting for the approval .it is very rubbish service provide by MI and its service provider.

I am requesting Indian consumer complaint forum please look into subjected matter.