Xiaomi India Complaints & Reviews

I bought a redmi 2 prime in dec'15 and it is not a year and i am facing different kind of hardware issue and have to deal with arrogant and rude cuatomer service staff at your service center making lame excuses. My phone display was ruined withing 3month o[censored]se and was having blind spot which was repaired by your service center at gopalpura jaipur. Now again there are issue encountered like auto switch off and system crash problem. When diagnosed by the technician, he stated mother board for my phone is damaged and has to be replaced. I handed over my phone at ther service center on july 20, 2016. And was advised will be repaired and returned by july 30, 2016. I called to check with the rep-pooja at the help desk and she stated that my phone is repaired as inventory for the spare parts is now received and was askwd to collect it on 03/08/2016. I went to the service center and now they are stating that the parts received earlier are exhausted and now i have to wait for the next consignment. I request you as there are hardware problem recurring in the device i received as on the first there was a change of display and now its time for a mother board replacement, so i request you to kindly replace my device with a different piece.

As per xiaomi customer service information for picmi service i paid for the said amount on 24'th of july and registered my pick up date on 25'th of july at 12:00 pm. But today is 3"rd august still no pickup man has come to pick my parcell. But till date every day they send me messages of pick but no one comes to take it. Tried to contact them but there was no response.

Very poor service. Please look after the matter very quickly. Its just unexpected from this company

Hi, had bought a mi note 3 which when delivered did not even switch on. When i informed customer care they said u will have to send it to our main branch for repair. After they received my product they informed tht i need to pay 4500 for the damage which i had not done. I have till date not been able to see even the home screen in my phone once forget damaging it. The courier charges were included in this amount. When the guy came for delivery he asked. Me again for the courier charge. I informed tht i have already paid it to xiomi. He informed me tht he will check with his team and deliver the product the next day. The phone has been sent back to the service center and now for the last 2 months i am following up with mi about my phone with no response from their end. It's been 3 months tht i have paid more than 16500 to xiomi with nothing in hand. Please give advice on what should be done. I have email conversation proof for the same.

Sir/mam, i am using redmi note 3 for past 2 months but suddenly i have noticed that my phone's turning off every day for 5-6 times without any reason, everything is working fine, i have not installed any heavy app. Out of 3gb ram, 1.4 gb ram is free. There is no issue regarding ram or battery. Please let me know what is the exact issue and its solution, as quickly as possible. Is this issue related to bug or is it a software issue, whatever the issue is, please fix it in your update..

Job sheet no.[protected]
Date created 09/06/2016
Expected date 24/06/2016
Dear sir,
I under warrenty period earphone june 9 deposited on bhopal xiaomi service center. Service center from its 30 to 40 days 50 to 53 days the time but have now but i have not received any information about the product.

I have purchased a mobile from this company i.e Redmi Note 3.
it ran only 14 days and got off permanently, when i went to the MI store
they said that it has hardware problem and it will take one month to resolve.
All i have to say that i[censored] dnt have such a good service that u can't resolve the customer problem then why did u bring it into the market.

I have submitted my earphone on 3rd of june 2016 but it is still not repaired after 2 months. company guys sent me sms about delay in repair it will take some days due to some problems.
Every time they sent a mail with a new personal assistant and delay with some disgusting reasons.Also Till this date (i.e.3 june 2016) i am listening to the same excuse and never gives me any fixed date on which i can pick up my earphones.

I have orderded mi 5 flagship mobile of xiaomi. On the very first day i get a problem with weak signals of wifi. I ignore that may be their is some problem with my wifi connect at home. Then i used it at my work place then i face same problem of weak wifi strength... Even if i stand around the wifi router also its signal bars are 2.. So i face a realy bad experience for the wifi signal strength. Two of my friend also bought the same phone and facing the same problem of wifi signal strength. Where my other samsung phone is getting full bars signal of wifi. My mi 5 is getting only 1 aur 2 bars. So their is a huge problem in the mi 5. Kindly provide resolution aur i will go to consumer forum for the same.
It has been just 10 days i have ordered the phone. From paytm.

Regards
Sanyam rana
[protected]
[protected]@gmail.Com

Jobsheet :- js[protected]
Deposit on :- 6th june 2016
Excepted date :- 21th june 2016
Service center :- model town ludhiana
There is bad service from xiaomi. I don not recieved my phone until. Please parts of my phone delievered to customer care. I except that u will give response soon. I have much need of my phone. I have not another phone. Please delievered my phone soon.

Thank you?

Hi I had a problem with mi4i phone at its charger point and i referred at madhapur serevice centers.
The service center guys reported that spares are not available right now and requires at least 7 days of time to resolve this issue but in the bill they did not mention the completion date .now it's almost 3 months till now no progress in the work load. Neither they are giving the device and amount nor doing the repair.
Repeatedly made number of request but no proper reply from the customer care and the stores.

My product was defective with display problem, my handset was in warranty period.i have submitted my phone to nearest fedex service on 15th of july and my phone was received by company on 18th of july.The company claimed that my phone will be received back after 7-10 days, but the company did not replied yet about the status and dose not send my phone back.i have also called to company service center but they are refusing to give any info and date of dispatching my phone.

I wonder how a company can have such a bad customer service. My mi phone stopped working during warranty period. The service centre at bengalore employees are most useless & ill mannered. Every day giving some or other reason for not accepting the phone for repair, such as today concerned person is not there, today there is internal audit etc etc. They are also saying to the extent that you lodge complaint where ever you want but we will not listen to you.

I have not seen even govt staff behaving like this. Should all indians totally ban this company for such a ill treatment they give to customers?

I have submitted my mi4i mobile phone with moradabad service center for signal problem and my job sheet number was JS[protected]june 2016) and service center says that it will be returned it 3-4 days but since than every time I call they says that spares not available as company not supplying them.


I called your customer care number on monday (18/7/2106) and they replied that somebody from company will call back and will resolve my issue but I didnt get any call, I again called your customer care on wednesday (20/7/2016) but still I didnt get any proper reply,

Yesterday You send me another new complaint jobsheet no.JS[protected], I didn't understand why have you issued another jobsheet number when my previous one is not resolved and my mobile is kept with you (your service center ) since 11 june 2016..


I already owned two more xiaomi mobiles and cant believe that you give that much pathetic service to your customers, you are requested to confirm immediately when will you be returning my rectified / replaced new mobile .

I am using mi4i device from one year.. I feel happy to say its a good device, but from last 3, 4 days google play services has been stopped on my phone, and i if open any service app, they are not responding and asking to contact with manufacturer.. During my use other apps, a notification bar is repeatedly appearing on screen and i am getting irritated of that... What should i do, do i need to update my version or do i need to erase all data and restart the device...

On 21 july 2016, i purchased a mi capsule earphones white from your online store through mi app for 999/– order number [protected]. And was damaged (Worthless).

There is no update from his side, whats going on. Its been 7 days while i send the product through the courier in his pune store.

Tvs electronic limited
C/o dhl
4th floor, plot no 193-197&254258
137&248-249 jigani link road,
Bommasandra industrial area
Banglore-562106


The product is has been delivered and neither i received the refund money nor the replaced product.

Consignment details is attached.

Thank you.

Daleshwar

Hi,

On next sunday around 2 month will get completed for my mi 4i 16 gb in mi gurgaon service centre. I am not getting any response from them. My phone was ok only there was heating problem when i submitted my phone. Then after a week i was informed by service center people that motherboard of phone is failed and phone will not start. Thank god it was in warranty period, but people in mi are waiting for expiry of my phone and not very much concerned to resolve / replace mdb or problem with handset. I have not much used my phone and more than this time i visited and called on mi service centre.

Multiple calls i made on help line & raised service request but as usual i was kept on hold for more than hours & cal drops. Only first level agent receives the call & did not escalated my case as its not important for them.
I really wanted a solution for my phone. I want replacement or repaired completely.

Can anyone help me in this regard.

Seriously worst and pathetic market strategy played by xiaomi india. I have submitted my phone mi4i on 23 of june 2016 but it is still not repaired after 1.5 months service center guys sent me sms about delay in repair it will again take more than 25-30 days due to lack of parts, if you guys do not have parts to repair the defective phone. Now i am plannibg to visit consumer court.

This is manoj from delhi, i purchased xiomi mi4 mobile from flipkart last year in october month. Actually in last month end "june" i have seen a symbol of headphone on my mobile screen and due to which i was unable to talk directly and to hear a voice of a caller i have to put my mobile speaker on.'

I gone to xiomi service center with this complaint in naraina delhi. Their i have seen literaly a drastic customer service their they are not even listening what customer is saying and in which situation we are. They are rude.

Then i called their customer care number[protected] on 3rd july 2016 and their customer care executive updated that they have some pick up facility for xiomi customer but for that i have to pay inr 190/- for pick and drop. I accepted the same because in today's scenerio time is money and i don't want to waste my time more on it.

On 4th july, one field executive came to pick my mobile from some gadgetwood mobile services "third party service provider for xiomi mobiles in india". He took my mobile and give me a receipt and request number that is 2147 and took visit charges from me same day.

On 5th july, i recieved a call from gadgetwood that as per the company norms they have to change the motherboard of my mobile and it will take 5 to 7 days process as they have to arrange the same from chennai.

Now from that day no one is answering and replying that when can i go to get my mobile back.

I am calling on gadgetwood customer care number and xiomi customer care number regularly. But no positive reponse.

Even i mailed my problem to him.

This is what i experienced in last one month.

I personally don't suggest anyone to buy xiomi mobiles now.

Fed up with it.

On 14 th june 2016 i submitted my mi 4 i phone to their service centre in kolkata sec 5. After 45 days they returned me a mi4 i phone but imei nunber was different plus mi account is registered with a different person. Therefore all my data initially got synced to that acoount.
This is a pure case of fraud.
If by any how my data get lost ot that person who used to be the actualy owber of the phone comes from a criminal background then it can create a great trouble for me. I urge you to help me on priority.

Dear sir/mam,

I had purchased redmi note 3 gold 32g (bill attached for reference).

My mobile is dead just after a month o[censored]se.

I have given my mobile for service in noida service center refer complaint number (js[protected]), they have given a month of time but i want replacement for the same.

Please resolve my query and revert. (hoping for prominent reply from you).