Xiaomi India Complaints & Reviews

I have Submitted my product Mi4i to MI exclusive noida sector-18 serivce centre U.P(job sheet no-JS[protected]) Date of submission-(28-jun-2016 time-19:49:16) & they have given me 30 days time duration as both of its camera is not working but normal time as mentioned on jobsheet is 10-15 days. i have given them this also but after completion when i again go back to them they didn't give any status about.
really is this a way you deal...

Hi
Since 28th may 2016, i had submitted my phone to mi service center located in noida (f-2&f-3, first floor, above bamboo shoots restaurant, sector -18, noida 201301). my phone still not repaired, and they are not providing exact date, it's been almost 3 months, they had given me the job sheet (js[protected]), meanwhile between this period i had called them many many times for the follow up of my phone, and i have already register...

Worst worst customer service ever. i want to return my phone without opening the parcel even. rahul n anirudh from customer service kept on repeating no, it's not possible and didn't want to escalate at all. it is a very simple request as i want to give your phone back without opening the courier and i want my money back. very very negative, stubborn and worst customer service with compared to other competitors. i have 3 mi phones ordered...

I have redmi 2 prime a few days back from official mi store and few days later as usually i connected my phone to the charger and went on to my work, a hour back when i unplugged my phone and see it, it was totally shut down and was unable to open it for the whole day...later i consulted a nearby mi store where they after inspection said that it's an issue of LIQUID DAMAGE and in order to solve it i need to pay a sum of 3800 where the actual...

I have brought redmi note 3. Since it has only 2 months purchase & today i went 2 service centre sec14. Faridabad for updation & headphone jack issue they said you will be paid 173 for jack but my phn is in warranty than why do i paid pls help me.. Even mre se phle 2 log ne phn on kiya hoei dyai aur service ke bad unke phn band hoi gyai upr se apni service charge bhi mag rhe sec14 faridabad mi service centre staff if very poor pls chnge this...

I had submitted my phone in (gurgaon sec -14) xiaomi service center on 23 of june 2016 and till now 30 july i do not get any proper response from service center as well as from customer care. I had mail and call but do not get any proper response.
Even service center guys are not receiving any call. I never faced such a poor service in my life.
Jobsheet no- WXIN[protected]
PHONE MODEL - mi 4i...

SO No. WXIN[protected] Date 17th June 2016
Complain Date 30th July 2016 (45days complete in service center)
I gave my phone to service center more than a month ago in RAJKOT.

I received call from Rajkot Service center after 23rd July 2016. Said by service team phone is ready, collect the phone on 25th Monday 2016. (38days complete in service center)

I was there for collect the phone, i check...

My name is Rajat Mehrotra from Lucknow and i bought a handset of xiaomi Mi4i 32Gb Rs.14, 999/- on 14-Sep-2015 and and there comes a problem in charging so i deposited it to its service centre addressed C-14, First Floor, Sector-F, Aliganj, Lucknow.UTTAR PRADESH( Customer Care No:[protected] on 23-JUNE-2016 and they gave me expected return date:- 08-JULY-2016 but still they are not giving me my handset.
I also called on their HOT...

I have purchased MI 4I on 15 OCT 2015 .Before it got some technical issue and it was not getting charged.
I went to service center on 2 July 2016 and they promised me return it within 10 to 25 days at max.Now they are not taking my call.And i went to store to take my phone back ...I have to wait there for 4 hours but still they are not giving it to me.Kindly take some action in the same .

Complaint NO./Job sheet no....

Madhapur mi servicing center people refused to take my phone today 30/07/2016. They are telling the reason "NO POWER so we cannot take the phone come on monday".
Is it valid reason? one brand servicing center running without generator?
I have to travel 10km to reach that servicing center and iam frustrated with their irresponsible behavior.

Date: 17/8/2016 adding to above

SO no : WXIN[protected]br...

I had submitted an redmi PRIME 2 16 GB in kanpur service centre since 23 may with jobsheet no JS[protected].It was still unrepaired.u guys are really cheaters.you are just misguiding your customers.I will suggest to never buy any product of MI.A no of calls and mails i have send to you guys but there is no response from your side.now i am going to file a complaint in cosumer forum.Its really very shamefull....

My mobile model is redmi note 3. Only 3 months have completed. My mobile battery is burst and damaged. My mobile is under full of warranty period. When i went to service center there service engineer told me this case not cover under warranty after that he make the payment of 115 from me and said u have to take paid service. Service engineer dose not respond properly. He make charges only for mobile care information. He said i[censored] late for...

I purchase a mi redmi note 3 on 6th july 2016. The order no. Is [protected]. The product was delivered on 9th july and after opening the product was delivered with a broken screen. The same day i applied for the return of the phone. The service team has not been responding. Whenever i have called them up they have been saying 'sorry for the inconvenience, the problem has been escalated, the issuing with concerened department has been...

Mention in subjected order device which i received as faulty since its not getting power on even charge with multiple hours with provided charger and other charger as well, support care person is not supported well even i told that its manufacture/or received with issue. They ask me to visit service center do not why. I had been buy new product which they sent faulty then why should i bother for visit service center. I paid for new product...

I have submitted by charger of redmi note 3 on 21th june 2016 to the tvs electronics ltd. - mi exclusive svc in vashi. My charger was not working so they checked the charger told me that i would getting the replacement of the charger within a week. They will call me on my cell phone once the charger arrived in there office. Today 29th july 2016, i have still not received any call from there side and whenver i have called they didnt received.br...

Hello,

I'm using mi4 for the past one year. The frequency of the phone heating up has increased over the last 3 to 4 months. Today in the morning it started heating too much and i saw my battery swollen highly heated. I removed the back cover to have a better understanding of the situation but but it continued to heat further and seemed it will blast. I'm attaching the photo of the swollen battery with this mail.
br...

Since 16th may 2016.. My phone set is lying with mi service center at moradabad.. Phone still not repaired.. A very big question mark regarding quality of service provided by mi india.. Not satisfied by the services from mi india... Response from the people dealing is a frustrating one for customers... No hardware for repair red mi 2 prime - phone's camera.. No replacement given till date i. E 29.07.2016.. This delay is not justified.. Kindly...

Hi,

I have ordered mi bluetooth speaker gold on 20 july 2016, its more than 9 days now.

Still i have not received product.

Order number [protected]

I have mailed to customer support they just replying it will take 5-7 days but its already 9 days.

I have ordered this speaker during mi anniversary, they just fooled us by promoting mi anniversary and didn't fulfilled...

I was using the Redmi 2 it sudden heated so badly and turns off.
Went to service center they are not providing exact date when my phone will be giving back....

I purchased a mobile mi note 3 from mi store which i found detected and gave it for repairing to its service centre. Then after they called me that the parts of that mobile not available with them. And they again send my mobile from where it comes. On 6 july they take my mobile to bangalore for repairing and still the mobile is not repaired. Whenever i call them they say your mobile has been shipped. But still i didn't received my mobile....