Xiaomi India Complaints & Reviews

It is the first time that I have bough a MI phone, but probably shall never recommend someone the same.
It has only been 4 months that I have brought the phone and the screen has started detaching and above all the service center are not accepting this as a Manufacturing defect. They were stubborn on blaming me for the happening(that I must have thrown the phone in water)
And secondly people at service center are so aarogant
I had visited Faridabad Sector 14 service center and the guy was in a attitude as if we was the king and all the customers were slaves
Very dissapointing customer I have become in respect to MI brand

Dear sirmam,

I have given my headphone for replacement in service center of mi at 1-7-2016 and they told me that i will be receiving my handfree within a week but till not i havent received my product. I am trying to call them but no one pics up the phone, i have called toll free number of mi india 10 times but i didnt received any resolution. Everytime i call them they tell me to wait and also tell me that i will be receiving call from support team within 48 hours but till now i didnt received any call. Please help to this as this is really frustrating for me being a consumer.

Complaint number - hhin[protected]
Name - bhavesh modha
Mo - [protected]
Email - [protected]@hotmail. Com

Hi all,

I have purchased redmi note 3 mobile phone on may 04, 2016, hardly two month and suddenly phone stopped charging, i took the phone nearest to the authorized service center they told me its charging port issues we will solve and give you within one week. But today morning again we went to the service center again they are asking one week. So i am asking for replacement. But no reply from service center.

Now you guys tell me what to do.

Thanks & regards,
Murthy

I have given my phone for repairing at the service centre in kolkata on 8th july 2016 at park street centre, kolkata and i was promised to the delivery date of 21/07/2016. After many telephonic calls and several emails i haven't got my handset till 01/08/2016. The handset is not repaired due to unavailability of spare part and also they are unable to tell the revised date also.

The service is really bad and highly dissatisfactory.
Kindly help.
Regards
Vivek mahansaria
[protected]
Email: [protected]@camac. In

I have purchased a mi4-319 wcdma-16g-white mobile (serial no.[protected]) set on 12/07/2015 (inoice no. ka-blrs[protected] for rs.14, 999/-. the mobile set became non functional all on a sudden on 30.06.2016. on 01.07.2016, i went to mi4 service centre at f-2, first floor, above bamboo shoots restaurant, sector-18, noida. they examined the mobile set and expressed suspicion of it's mother board problem. as it was within warranty period, they kept it for repairing free of cost, against jobsheet no. js[protected] with expected returned date 15.07.2016. i is very unfortunate that after 15.-07-2016 i have contacted them repeatedly but they simply reply that it is not repaired due to shortage of parts. i am facing lot of trouble without my mobile set. i, therefore, request for it's repair or replacement without further delay with suitable compensation to me. i am now reachable at the address below.
Regards,
Reetesh shankar, 5098, tower-6, block-a, gh-07, crossings republick, ghaziabad-201016 (up). mobile:[protected].

Bought mi band from mi. com and i got fault product. there is 10 days free replacement option available so i returned my product on 19th july. its 1st aug and still there is no repsonse from xiaomi regarding my replacement. they simple replay me to wait wait. their response is product is not reached warehouse (banglore) yet. i received new product in 2 days but even after 10 days my product is not reached banglore. is it true? fake details providing by xiaomi people. already my colleague bought mi band and its also fault one. there is no quality prodcut is not provided by xiaomi. prodcut return by courier is charged to public. why should public bare charge for xiaomi mistake?
I didnt get any replacement updates from xiaomi.
My order id:
[protected]

Incident no:
[protected]

My courier details:
The professional courier
Tracking id: cgl2646170.

Got confirmation that product is delivered to xiaomi banglore but they are not repsonding... they have my cash as well as product... they provide fake products and cheats public. kindly support to get my product as early as possible

I have Submitted my product Mi4i to MI exclusive noida sector-18 serivce centre U.P(job sheet no-JS[protected]) Date of submission-(28-jun-2016 time-19:49:16) & they have given me 30 days time duration as both of its camera is not working but normal time as mentioned on jobsheet is 10-15 days. i have given them this also but after completion when i again go back to them they didn't give any status about.
really is this a way you deal with your clients and solve their queries?
if soo, then u have lost one of your customer will not purchase anything from this and will stop my friends.
Kindly take a necassary action on this ASAP.

Hi
Since 28th may 2016, i had submitted my phone to mi service center located in noida (f-2&f-3, first floor, above bamboo shoots restaurant, sector -18, noida 201301). my phone still not repaired, and they are not providing exact date, it's been almost 3 months, they had given me the job sheet (js[protected]), meanwhile between this period i had called them many many times for the follow up of my phone, and i have already register complaint[protected] on hotline. your service always giving promise that they will call back for quick solution but till now i didnt get any call from mi side.
Plz look into this matter seriously to deliver my new phone 'within a week' possible,
It request to mi team to take this mail very seriously. i know you got many warning like this and you simply ignore these, but don't do for me.

Thanks & regards
Dayanand rai
[protected]

Worst worst customer service ever. i want to return my phone without opening the parcel even. rahul n anirudh from customer service kept on repeating no, it's not possible and didn't want to escalate at all. it is a very simple request as i want to give your phone back without opening the courier and i want my money back. very very negative, stubborn and worst customer service with compared to other competitors. i have 3 mi phones ordered from third party big shopping website but this time i ordered from your official website mi. com and this is the treatment i am getting. i don't think i will recommend this worst company ever to anyone with pathetic, un empathetic, senseless service you are offering. i need my refund back and you take away your phone as it is. order no. [protected]
Regards,
Rohan karalkar

I have redmi 2 prime a few days back from official mi store and few days later as usually i connected my phone to the charger and went on to my work, a hour back when i unplugged my phone and see it, it was totally shut down and was unable to open it for the whole day...later i consulted a nearby mi store where they after inspection said that it's an issue of LIQUID DAMAGE and in order to solve it i need to pay a sum of 3800 where the actual phone cost is 7000 and the phone is merely used for 40 days i.e my phone is under 6 months warranty policy ...am totally struck with this issue ...any suggestions for this may help me to sort out this problem?

I have brought redmi note 3. Since it has only 2 months purchase & today i went 2 service centre sec14. Faridabad for updation & headphone jack issue they said you will be paid 173 for jack but my phn is in warranty than why do i paid pls help me.. Even mre se phle 2 log ne phn on kiya hoei dyai aur service ke bad unke phn band hoi gyai upr se apni service charge bhi mag rhe sec14 faridabad mi service centre staff if very poor pls chnge this type of corupt people..

I had submitted my phone in (gurgaon sec -14) xiaomi service center on 23 of june 2016 and till now 30 july i do not get any proper response from service center as well as from customer care. I had mail and call but do not get any proper response.
Even service center guys are not receiving any call. I never faced such a poor service in my life.
Jobsheet no- WXIN[protected]
PHONE MODEL - mi 4i

SO No. WXIN[protected] Date 17th June 2016
Complain Date 30th July 2016 (45days complete in service center)
I gave my phone to service center more than a month ago in RAJKOT.

I received call from Rajkot Service center after 23rd July 2016. Said by service team phone is ready, collect the phone on 25th Monday 2016. (38days complete in service center)

I was there for collect the phone, i check phone problem is still remain same and i found one additional problem in my phone. Additional problem found in phone screen. One side corner i found rainbow effect in the screen. They agreed he take back the phone once again. And said he will call back after service the phone once again.

I want to know how much i have to wait?
Why phone problem is not solved after 38days?
Why extra problem created by your service person in the scree?
Why they call me for collect the phone without checking phone? Problem is remain the same. and additional problem found.

Regards,
Viral Gajjar

My name is Rajat Mehrotra from Lucknow and i bought a handset of xiaomi Mi4i 32Gb Rs.14, 999/- on 14-Sep-2015 and and there comes a problem in charging so i deposited it to its service centre addressed C-14, First Floor, Sector-F, Aliganj, Lucknow.UTTAR PRADESH( Customer Care No:[protected] on 23-JUNE-2016 and they gave me expected return date:- 08-JULY-2016 but still they are not giving me my handset.
I also called on their HOT LINE SERVICE NO:[protected] on 27-JULY-2016 and they registered my complain and generated a complaint no: 2098296 but still they are also not giving me positive response or return date.
Please help me for my handset.
Thank you,

I have purchased MI 4I on 15 OCT 2015 .Before it got some technical issue and it was not getting charged.
I went to service center on 2 July 2016 and they promised me return it within 10 to 25 days at max.Now they are not taking my call.And i went to store to take my phone back ...I have to wait there for 4 hours but still they are not giving it to me.Kindly take some action in the same .

Complaint NO./Job sheet no. is wxim[protected]

Madhapur mi servicing center people refused to take my phone today 30/07/2016. They are telling the reason "NO POWER so we cannot take the phone come on monday".
Is it valid reason? one brand servicing center running without generator?
I have to travel 10km to reach that servicing center and iam frustrated with their irresponsible behavior.

Date: 17/8/2016 adding to above

SO no : WXIN[protected]

Service center : TVS electronics, Plot No. 44 & 45, Opp. Mercedes Benz Showroom, Near Madhapur Police Station, Kavuri Hills, Guttala Begumpet, Madhapur, Hyderabad – 500081

[protected]

Yester day I have received a message that your device is ready and please collect from the center, I went to Service center around 5:30 evening, Shop was closed and I have seen a letter pasted "Due to server issue today is holiday".

I have tried to contact in phone, [protected] this number is not connecting at all.


Same issue I have faced when I went to center to give my mobile for repair, at that day they have simply said me "We don't have power so we cannot take your mobile"

How can we tolerate these things, we should travel 10 to 15kms to reach your service center, after we came to center we here these type of excuses. at least you should available on phone, today I don't want to take risk and I have called to center for confirmation that is shop was opened or not but phone is not connecting.

I had submitted an redmi PRIME 2 16 GB in kanpur service centre since 23 may with jobsheet no JS[protected].It was still unrepaired.u guys are really cheaters.you are just misguiding your customers.I will suggest to never buy any product of MI.A no of calls and mails i have send to you guys but there is no response from your side.now i am going to file a complaint in cosumer forum.Its really very shamefull.

My mobile model is redmi note 3. Only 3 months have completed. My mobile battery is burst and damaged. My mobile is under full of warranty period. When i went to service center there service engineer told me this case not cover under warranty after that he make the payment of 115 from me and said u have to take paid service. Service engineer dose not respond properly. He make charges only for mobile care information. He said i[censored] late for a day your mobile will be blast. I am fully unsatisfied the service providers of mi company. I want service without paid charges because it's not my fault it's a company fault. In a 3 months battery should not damage.

I purchase a mi redmi note 3 on 6th july 2016. The order no. Is [protected]. The product was delivered on 9th july and after opening the product was delivered with a broken screen. The same day i applied for the return of the phone. The service team has not been responding. Whenever i have called them up they have been saying 'sorry for the inconvenience, the problem has been escalated, the issuing with concerened department has been placing at the higher priority but there has not been any resolving in the concerened issue.
I would like to consumer help me regarding this issue.

Mention in subjected order device which i received as faulty since its not getting power on even charge with multiple hours with provided charger and other charger as well, support care person is not supported well even i told that its manufacture/or received with issue. They ask me to visit service center do not why. I had been buy new product which they sent faulty then why should i bother for visit service center. I paid for new product and that should be work. I requested a lot to initiate replacement but yet to get any concrete response. At any cost i am not going to visit service center. Either they refund my money back or replace the product asap. Else have file case against them, that is worse but i have to make this.