Xiaomi India Complaints & Reviews

I have submitted by charger of redmi note 3 on 21th june 2016 to the tvs electronics ltd. - mi exclusive svc in vashi. My charger was not working so they checked the charger told me that i would getting the replacement of the charger within a week. They will call me on my cell phone once the charger arrived in there office. Today 29th july 2016, i have still not received any call from there side and whenver i have called they didnt received.
I have the invoice number[protected]. And even i called the customer care of mi service and the complaint number for the same is 2049.
Till now it is the worst service i have found from any mobile company.

Prathamesh patil - [protected], [protected]@gmail.com

Hello,

I'm using mi4 for the past one year. The frequency of the phone heating up has increased over the last 3 to 4 months. Today in the morning it started heating too much and i saw my battery swollen highly heated. I removed the back cover to have a better understanding of the situation but but it continued to heat further and seemed it will blast. I'm attaching the photo of the swollen battery with this mail.

I'm highly conscious to use the phone again as it can blast anytime which can lead to any serious injury.

I'm highly disappointed and would not recommend this phone to anyone!!

This is disgusting that such a big brand and the product quantity is the worst.

Product details : mi4.. Imei - [protected]

Regards,
Sanjay kumar poonia
Asian paints ltd
Faridabad
[protected]
Anjaykumar. [protected]@asianpaints.com

Since 16th may 2016.. My phone set is lying with mi service center at moradabad.. Phone still not repaired.. A very big question mark regarding quality of service provided by mi india.. Not satisfied by the services from mi india... Response from the people dealing is a frustrating one for customers... No hardware for repair red mi 2 prime - phone's camera.. No replacement given till date i. E 29.07.2016.. This delay is not justified.. Kindly arrange the replacement of my phone set with a new one with in a week as this is a manufacturing defect.

Hi,

I have ordered mi bluetooth speaker gold on 20 july 2016, its more than 9 days now.

Still i have not received product.

Order number [protected]

I have mailed to customer support they just replying it will take 5-7 days but its already 9 days.

I have ordered this speaker during mi anniversary, they just fooled us by promoting mi anniversary and didn't fulfilled customers requirements.

Regards,
Mayur
[protected]

I was using the Redmi 2 it sudden heated so badly and turns off.
Went to service center they are not providing exact date when my phone will be giving back.

I purchased a mobile mi note 3 from mi store which i found detected and gave it for repairing to its service centre. Then after they called me that the parts of that mobile not available with them. And they again send my mobile from where it comes. On 6 july they take my mobile to bangalore for repairing and still the mobile is not repaired. Whenever i call them they say your mobile has been shipped. But still i didn't received my mobile. Please solve my issue as soon as possible.

Hello xiaomi team,

This is reference to complaint no. 2074610 registered on 23/07/2013.
I had purchased mi 4i (Imei#[protected]) from flipkart online site. On 9th june 2016 morning i wasn't able to start the phone, hence i had submitted the phone to mi service center located in noida (Noida mi exclusive service center, f-2&f-3, first floor, above bamboo shoots restaurant, sector -18, noida 201301). They had given me the job sheet (Js[protected]) with delivery date 24/06/2016. But till date they didn't deliver my phone due to their internal problem. Meanwhile between this period i had called them several times for the follow up of my phone, but they didn't given me the exact delivery date and ignored my words with saying follow up for next week.
It is my humble request to mi service team to look into this matter seriously to deliver my phone as soon as possible or mi can replace my phone.
I have done all the request formality which mentioned above and now it is becoming uncontrollable for me.

It request to mi team to take this mail seriously and do the needful.

Apart from above i have already register complaint[protected] on hotline. Your service all time giving promise that they will arange call back for quick solution but till date i didnt get any call from mi side.

Thanks and regards,
Abhay sharma
[protected]

I gave my phone to service centre more than a month ago in chnadigarh.
Their landline is not working so there is no way to contact them.In the past 50 days i ahve been to their office 6 time and everytime they say they donot have the parts and its not serviced.
They said yesterday they do not know when the parts will come and they suggested i goto to delhi and get it done.
in the month that they kept the phone with them selves the warranty time period expired.
As they were not sure if they can fix the phone, i got it back .
It the service centres fault that the phone is not fixed and the warranty is expired.
who can fix it. the warranty expired on their watch. I am planning to raise a harassment case against xiomi and the service centre for such unproffessional conduct .

I have field an online grevience : DARPG/E/2016/13156 against Xiaomi

Im kalyan suri and i have filed a claim for my mobile (redmi note 3) on 26 of may and my handset has been picked up on 28 of may. i had aslo cleared the access amout that has to be paid (370 rs) on june 12 and has been informed that i will get my hand set delivered by 29 of june. so its already 28 july now i didnt get my phone delivered. i had been informed that it would take 10-15 working days for the complete process as the spares are not avalable for which i have claimed. please help me out!!!

Hello we have given our red mi note 3 for repair at qarmatek service centre in Ahmedabad .we have used the pick and drop service it's been 20 working days that our phone is under repair but still they are not telling the current status of my phone always saying please wait.it was just a one day old phone .it was just a motherboard thing to be fitted there as sim got strucked inside the sim slot and heating issue .customer service is worst they are not helping us .

My mi account locked. I had registered mobile number & mail id.
Password changing successfully but failed to login. Getting error too many sign in attempts. Try later. Visited near by service center they said this is not in our hand. Its user account we cant help you.
Tried after 24 hours. No one helping. My phone asking account verification. Currently my device in locked state

I had purchased mi4i from official site of xiaomi in november, 2016.In june, i started facing big issues and when it continued longer, i took a visit to xiaomi service centre in kolkata at hazra. On 30th june, i gave them my phone to check for the first time and they said that it was motherboard issue. They took the phone from me saying that it would take a maximum of 20-25 days to repair it. Though it was a longer time, i agreed as because i needed my phone repaired. Now, i had called them ample of times and on 18th july they said that the part is not yet received by them and so the repair work wasn't done. I told them for a spare phone but they denied saying that it doesn't come in their facility. Now today, on 27th july, still no response is there from their part. Now, it is much longer time that i have given my phone to the customer care, i just want my money back what i have paid for the phone and since they are not willing to give me my phone back, i too don't need my phone any more. I please the consumer court to ask mi to refund me back my money asap so that i can buy a new phone with that money.

Job sheet number : ish05115
Date:[protected]
Time: 2:45pm
Contact number : +91 [protected] (Mi hajra, kolkata)

I have given my redmi2 for repairing as it's screen got damaged in an accident, it's been a month since i have given the set, still no update from your side. Is this the way to deal with customer? The service centre guy keep telling me 10 more days..10 more days, i dont knw how much more time will it take to get my mobile repaired, i am struggling from more than a month and this is height for irresponsibility. I have my own work which all gets destructed coz i dont have my cell phone, you guys don't understand the necessity, this is very irritaing. The service centre is 25 kms away from my residence n i hardly gets time from my office, being a girl, i still manages to go their but each time i get the same reply that it will take 10 more days. Meanwhile they don't pick up the call, i am just fed up... Could you please check the matter and update me, i want my mobile back as soon as possible and if it's not possible to manage then please return my money back.
Below is the information:

Service centre name : redmi exclusive service centre, shivajinagar, pune
Date of submission : 24th june 2016
Token no: 28
Imei no: [protected]
Job sheet no :wxin[protected]

Sir, with so much of excitement i brought my redmi note 3 phone on 16 may. I was so happy with the phone but unfortunately it feel down and my screen got broken then as i have taken the mi protect i called them registered my complaint on 24 may after formalties they took phone on 5 june and gave into service center but since then i keep on getting due dates and those are extended when the come. Sir mine is a very smaal problem of screen replacement do u feel it is right for me to wait teo month for this as my new due date is 12 august. I am completely disheartened ny your service now this will tend me to do begative publicity for the brand kindly look into the matter. My phone is in mi authorized service center madhapur hyderabad telangana work order number is[protected]. Kindly do the needful as soon as possible

I have purchased xiaomi Redmi Note 3 phone three months ago. now, phone has stuck up on headphones mode even after I plugged out my headphones. I went to service center in Rajkot but there they arrogantly told me that this problem does not cove up in warranty. Phone was never fallen down. it does not have any physical damage though they told me that it is physical damage and will not cover up in warranty.

This is to bring in your notice that we have sent our red mi note 3 through pick and drop service on 7th of july, 2016.

Its been 22 days that the phone is with service center and we are regularly calling and even mailing the concerned customer support but they have only one solution that is wait for some time.

The thing is that why we are not provided with some logical solution and even its not told to us that at which time or date, are we going to receive our given phone.

Its a humble request to you to take an appropriate action and help us accordingly as we are a great mi fan.

Following is our inquiry no:

Enquiry no. [protected]

Airway bill no[protected]

The thing is that even customer care team doesn't have any idea regarding the same.

I purchase mi note 3 mobile on 11th may 2016, and within 20 days, it gave me problems (The changing and headset port were not working). So, i brought it to the mi service center (Shivajinagar, pune). They said that it was motherboard problem and within 25 days, you will able to get it back. I gave it on 11th june 2016. And still i didn't get it back. I had escalated this issue so many times with them but still there is no improvement. No one is taking any action.

The new mobile redmi note 3 was given to xiaomi under mi-protect insurance for liquid damage. The complaint was registered on 3rd june'16. The person from company collected it on 6th june'13.
I have paid for repair charges under insurance and even after almost 2 months, i have not received my phone. The company first said the date of arrival of phone to be 18th july'16. But now they are telling that the phone will be delivered in august.
The company is not taking any steps inspite of repeated phone calls and mails.

Hlo my name is ankush. I brought redmi yu6000, ther was network problm in phone i submit it to jammu servic center. They crrate a job sheet and send phone delhi. But when i reciv my phone back it was dead. It was back withot replac ment 3 job sheets are been created till now. Itz ire thn 4 month. No action has taken. Last job sheet no is. N[protected] take some action plzz

Xiaomi india — redmi prime note... Motherboard issue not solved after 65 days

Service centre address
Xiaomi exclusiv-agra
2/216 swadeshi bima, nagaragra-282002

Add a comment
Job sheet - js[protected] date 31.05.2016


I am not getting my phone from service centre agra. They are showing motherboard issue & telling me motherboard is not available at their service centre.
Now 65 days gone and i am suffering a lot for this. Service centre staff are not cooperate. They never pick up the phone number and number always busy. They have no solution nor answer rather than it will more time to reach redmi prime note motherboard to us.