Xiaomi India Complaints & Reviews

I bought a mi4i pink colour mobile phone from flipkart on October.After five months it battery started to burst and completely battery damaged.Then I went to kottayam service centre and give them to replace the battery.when I reach their after one month I saw that they didn't repaired it.I take my phone back from there and given to cochin mi india service centre . Now it become three months they didn't replace the battery till.

This is lakhmichand manuja mobile no [protected]/[protected]


(order id: [protected])

Xiaomi redmi note 3

This order is cancelled and still i had not received my refund

I want my refund quickly back to my standard chattered credit card bank account


(order id: [protected])

Xiaomi mi max

This order is cancelled and still i had not received my refund

I want my refund quickly back to my standard chattered credit card bank account

Display of my mi3 phone was broken and visited service centers in chandigarh & mohali. they said that it would take more than 2 months to get repaired so i get replaced the display combo from local market but it was not up to the mark. so i wanted to get replaced this inferior quality display with the original one from xiaomi service center.

Talked at mi customer support and they suggested to opt pickmi service to get repaired phone within 15 days (max). the inquiry number is: [protected]

I was surprised to see estimate repair cost rs 14, 511 for a phone of mrp rs 13, 999.

Only display module was to be replaced.in the estimate pdf document it look like they had pasted picture of somebody else's motherboard showing a liquid damage.

As i am sure that there was no liquid damage and it was double sured by the mechanic in local market while replacing the display module who replaced the part in front of my eyes.

What a bad after sale support. very disappointed with the service. regretting after buying this chinese phone

I am also tired of this (sir wait for 24 hrs we will call you back, trust us sir) i am also waiting n hearing the things which will never gonna be done, i never got the call back from them it's more than a 1 month now
I am planing to make a video against their service issues
O
Anyone who want to support this please mail me your video or text with what you want to say or what you think and if you guys got any ideas to make video more interesting
Lets make this video viral on social media so they understand the value of customers...
Ubject - mi complainers
Mail-patel. [protected]@gmail.com
If you allow me i will use your video in main video...

When i go in service centre they say it will take around 30 days just to confirm when my mobile will be repaired, always gives excuse like parts are not available and all that . my complaint no is 2073276 and my handset is redmi 2, they sad they will call me and resolve my nproblem but they did not and didnt got any solutions from them my jobsheet no is wxin[protected]

Dear team,
Submitted my xiaomi mi4i in service center with issue relating to side button and sensor rubber issue, there was no physical damage on 11/06/2016 wxin[protected]. but service is mentioning that they will callback, even calling on hotline no [protected], there is no update till now. worst customer service. need anyone helping on the issue

Need repaired mobile this month end

I have submitted my mi 4i mobile handset on the mi lucknow service center on 13th june 2016. The device is having a minor problem, as it was not getting charged. It was promised to me that device would be serviced within 10 days. The promised service date was 27 june 2016.
All the time i call to the service center, they tell me that please wait till next week as they are running out of stock. I have been calling the service center from the past month till now but my problem is not resolved yet.

I have complained so many times on the mi central service portal. They only tell me that they have escalated the issue and please wait for some time.

Literally, i have been harassed in the name of service.

While these things are going on and on, i am losing my warranty period.
The company is unable to service my phone so they should pay compensation to me for the same in the way by providing a new handset to me.

Mi service center details:

Job sheet no.:js[protected]
Address: xiaomi - exclusive lucknow
C-14, first floor, sector-f, aliganj, lucknow
Phone number[protected]

Mi chat service complaint id:[protected]

I am attaching the job sheet and invoice copy.

Regards,
Suyash singh
Contact:[protected]

Submitted date: 14/07/2016
Ervice center: jaipur - hcl
Contact person service center:- ganshyam singh

I submitted my mi4i mobile to service center jaipur-hcl for repair. front camera in not working properly. blurred screen when recording or taking photo.
When i submitted my phone to service center than mr. ghanshyam singh say your phone is ready within 10-15 day.
Today (25/07/2016) i call to service center than there staff are say your phone take 2 month for ready. the parts are not provide company.

Dear sir/madam,

This is to inform you that i have procured one redminote 3 phone from flip kart on dated 28th jun 2016.
But the problem is that for for the 1st week i have used one bsnl sim and that works fine.
After i put another airtel sim i face the network problem with the handset.

For that i have called to flip kart for replacement but they denied as it completed 10 day’s.
For that i shown the same in the mi service centre where they have updated the mobile.

But they told me that the mother board has got some problem for that the mother board will change.

I really disappoint as the new set and i am not satisfied.
For that i want a replacement of the same.

Mi has a brand name in india and due to feedback from other users i brought this phone.
To retain the brand name i would request you to kindly replace the same with a new one.

The details of the phone is in below for your reference

Model number – redmi note 3
Emie no – [protected]

Submitted my phone on 01/07/2016 for reexecutive said that it will take 15-20 days i will get a call from their end but its more than 23 days i havent received any call. i try atleast 10-15 times to call at service centre but either it is busy or they dont respond really frustatted by this. i cannot take a leave from office risking as i dont know whether my phone is ready or not they gave a bill on which there is no service sheet number but a barcode on the upper right hand side : wxin[protected]

Cheap cmpany, misbehaving staff, stop fooling people xiaomi. We baught note 3. It went out ofservice with in a month. We gave it to service centre. They misbehaved with us. After 20 hours of repair it again went out of service. Your staff misbehaved with us, abused us and when we tried to call ur service centre they hung up the phn without listening to our problem

I gave my mobile phone mi4i for repairing in the service center of bhopal on may 21 2016 the deadline written in terms and condition is 30 days its been now more than 2 months, they have not repaired it uptil now. They do not pick up the phone. When they are called. They dont give the proper response when we complain about our mobile. Each time they say come after a weak. I went in the office 6 times everytime they refuse to give the mobile. Its very difficult for me to go office every time because i live 20 km away from service center. Kindly take the action very urgently. Thank you

I am sumitted my headsphone in service center on 19/05/2016. But they are not returned my headsphone at this time. They provide me 30 days time but they are not provide me at this time. My jobsheet number is hhin[protected],
Please help me

Hi sir,

I have brought the a head set from mi.com on november 2015.
Order number: [protected].
It was not working properly so i have submitted it to marathalli service centre on 2nd of may.
It's been 3 months and i haven't got the response from them every time i call them they just say it is escalated sir we will get back to you but there will be no getting back.
The complaint or service request id is : hhin[protected].

I request you to please take some action so that xioami company will be addressing them in fast manner

I bought a redmi note 3 32 gb variant on 24th april and within 45 days the motherboard needed replacement. I submitted the phone at hyderabad but had to take it take as i got transferred to pune. When i went to pune service centre they told me to close the call from hyderabad which should have been automatic. They took the phone after some discussion and promised to replace spare part within 25 days but 30 days have already gone past, no communication is there regarding the status of my phone. Everytime i call mi hotline they promise me a callback from senior consultant team which i havent got till now. Its been around 50 days that my phone is not working. Their pathetic service is what making me regret buying a xiaomi phone.
Complaint number : 2058607

I have given my handset at Vadodara MI service center near Race Course Circle due to it was hanging and battery dropped to earlier they told me to collect it after 20 days according to them Mother-board need to change, the problem already occurred earlier a month ago that time they upadated software and problem was solved i had given it on 20th june 2016 when i went there on 13th july they informed me to come on next day after one day i went there now they replied me that until now my handset is not repaired and it will take till month end long due to spares not available of device now over a month finished and still i dont have my handset with me i am using one of my friends mobile, until when i use it he is also asking with me for his device i am working in Mumbai and vadodara is my hometown once in 10 day i am going to vadodara, at service center nobody receiving the call so that i did not get a status of my device now what should i have to do please solved out my device solution or else give me refund or new handset its enough time passes i am suffering a lot due to much work i have to do with my handset please consider my request and reply me as early as possible.
Regards.
Santosh tiwari.
[protected], [protected].

Sir i am manish meena from jaipur my job sheet no:- js[protected] this i handover my phone on date of 20 may 16 time 18:06:10 hours
I have problem only in my battery backup its drain fastly that only my complain or problem in my phone. Now today i am not receive my phone. I was called normally and ask about my phone so answer still sir your phone will take some time approx one weak more. Before one weak i called and they saying same thing. So sir i just need my phone as soon as possible because i have a lot of work to do at official work with my phone. And i worried about my phone parts because some service center change parts like display and hardware parts. So please make sure if something same thing happens to my phone. So ill take your company or mi service center hcl staff file a court case. Please make sure this warning to you still my phone is not repaired tody is 02 july 16 alomst going to finished 2 months

Dear sir,
I am very much regret to inform you that i purchased xiaomi mi4 mobile phone from flipkart (order number - od[protected] under invoice dated 25.10.2015 attached file whereof is enclosed herewith for favor of your reference but very unfortunately the said handset became defective on 14.05.2016 within the warranty period and i deposited the same to your hcl services limited 20h park street kolkata-700016. but despite lapse of more than 2 month time neither the same has been restored nor replaced whereas i had to visit severally there to kolkata.
Inspection charge taken from me rs 172. they told me that i have to bear 3200/- rs against handset repairing whereas set has automatically stopped during the warranty period.in spite of that they are harrasing me expiring the time of warranty period going on 3 month. it is a matter of deep anguish i am repeatedly up and down from asansol to kolkata after incurring heavy loss of business. kolkata is far away from asansol it takes 5 hours to reach at hcl services kolkata. they are not receiving any phone of his office. bhoumik babu given his personal number [protected]. but not receiving any number.
In this context i would like to request your honour. please take necessary action for repair/replacement for the said handset at the earliest and latest within 15 days of receipt.
Thanks
Suraj chaurasia.
Mob no. [protected]

Sir, i purchased mi in-ear basic earphone from mi.com
But after few months the earphone stopped working. I submitted the earphones in service center in janak puri west (Delhi mi exclusive service center, g-5, 2nd floor, janak place, chatrapati shivaji marg, janakpuri district center, janakpuri, new delhi, delhi 110058)
On 25 may. But after one month and four days i got a call on 29 june from mi india they deliver the earphone to me at my residence as a replacement. But i didn't receive my earphones yet. I have jobsheet number - (Hihin[protected]
That service center gave to me but they told me the same as mi india did. I also try to contact throuh email but i didn't get the proper response.

I have deposited my redmi phone to the agra service center, due to back camera problem and there agent there have assured me that i will get my phone back in 20 days, but now more than 30 days have passed and i havent recieved my phone yet. My 1 year warranty is over during this period. So now if i take my phone back i have to pay them for the same thing they have'nt repaired under warranty i am very unhappy with there service.