Xiaomi India Complaints & Reviews

Dear sir/madam,
I purchased redmi note 3 ago 3 months. My redmi note 3 problem, service center in patna (Bihar) very bad because he not accept any mobile because according to xiomi service executive company are unable to provide service spare parts so they are refuse to collect any mobile please help me and solve my issue soon.
Thanks with regards
Durgesh kumar

I orderd a mi 2s white phone . it is delivered to me today but this phone has screen problem when it is reached to me .. so i want replace this phone . because its reason is when it delivered to me and when i power on the phone the phone screen is containing 4 to 5 white lines on the screen .. so i want to replace this phone and i want a new phone and want replace it and i sending the images ..

I have a mobile redmi-2 prime
It purchase from your website 30/5/2016
In which problem occur it not show network of any operator
I call to care. He say me that "xiaomi person pick it from your destination"
Till no one pick it
After that i call 2nd time
He say me that "you drop it to nearest service center"
O i drop it gurgaon service center of xiaomi sec. 14 on 20/6/2016
Ervice center coordinator mr. Jitendra says
You pick it 30/6/2016
And till today it is as that i left it

I am invest inr 7000 of my hard earn money
Xiaomi hares customer rights
Due to not repaire it and replace
Please register it
Help me

Redmi note 3 given for repair at mumbai on 26 june but they say wait for 20 days more. the biggest mistake of my life to buy a mi phone...
Mr hugo barra, pack your bags from india and go back...
Now they say wait till 10 august
#gobacktochina if you cant give after sale support to india

Registered email id with one assist - [protected]@gmail.com

I give my xiaomi redmi 2 prime mobile for service in mi service center..
I gave on 11 june 2016.. And they said me that they will give my mobile in 10-15 days.
Today is 23rd july and they still not give my mobile bake.. When ever i call they just say me that company not providing us your mobile parts... And we can't say when your mobile will done

Dear sir/ madam

I am a owner of redmi note 3 32 gb. But my front camera not working. I was bought it from mi.com. As their replacement policy i was request to replace this item. But till now its 7 days over. But yet they didnot picuk my faulty device. Every time when i call them they ask me to wait 1 or 2 days every time

Ordered date - 6 th july 2016
Delivered date - 9 july 2016
Complain date 16th july 2016


So i request you to please see this matter as soon as possible


Regards

Biswajit borphukan
Nagaon assam india
Phone [protected]
Email - [protected]@gmail.com

Dear sir me apki mi company ka mi note 3 phone use kre rha hu jisko use krne me muje bhut prob. Aa rhi h ye hang hone lage jata h or na ye headphones support kre rha h or bare bare esme headphones ka sign aa jata h pls help me contact [protected] esko ek bare phele b me service center pe bhej chuka hu lekin vo sirf kuch tym ke liye prob. Solve hui thi fir se ye prob. Aane lagi mene jo 10500 rs. Lagaye h enke koi benefit muje nhi mil rha h. Pls koi help ki jiye. Abi b sign dekha rha h bina head phone lagaye

I have submitted my phone for repairing on redmi kolkata service centre now its been 2 months the service centre authorities are saying that the part is not yet available and we cant do anything much about it. I hv bought my phone for using not for decaying in the service centre

Jobsheet no. Ish04041

Ervice centre details:

Infotel services
1a, andul raj road, hazra
Kolkata-700026
Contact details=[protected]

Submitted on 28/5/2016
Commited date within 20days

Job sheet number :- wxin[protected]
Handset submit date:- 22nd june 2016
Commitment date from service centre :- 7-10 days max
Service centre address:- gurgaon hcl (Parshavnath arcadia, sector 14, gurgaon)


I have submitted my xioami note 3 handset at the service centre on 22nd july 2016. The camera of that phone was not working properly. I was informed that it will be repaired in 7-10 days, but it has been more than a month (31days) now & still it is not repaired. This is disgusting & discrefull. I have already visited the service centre 5 times still did not get any update from them.

I need my phone by next week any how. It should be repaired. If not please provide a new phone. I will file a case in consumer court if it is not resolved by next week.

Respected Sir,
i ordered power bank of xioami from e bazaar ninja but they delivered me duplicate power bank on 22 ND July 2016
so I tried to make them contact but they dint give any response for it so they also not giving response by their email so I am requesting you to give me opinion about to take action against such fake deliver material by ebazar ninja online shoping market

I purchased redmi note 3 in april 2016 from mi india.com. i had mi protect on my redmi note 3, it got damaged and was picked up from my home on 20 june and since then there has been no updates. i have called at least a hundred times to both mi and one assist. one assist keeps telling me that estimation on my handset has still not been done. when i call at mi protect they tell me that my request has been escalated and gave me a complaint number. i ask them whether it takes 1 month for estimation and they say it generally takes 1 week for estimation and when i ask them why may handset has not been estimated yet and they just keep apologizing big fan of mi . but this incident is insisting to change my mind. as far as i can evaluate its the fault of mi for not being able to make the estimation and forwarding the required documents.
hoping for the best

order no- [protected]

Its a shocking thing but a company which is the fifth largest phone manufacturer in the world does not supply phone batteries to their service centers. what a shame!
My phone (mi 4i) happens to have a swollen battery. so i went to the service center in janakpuri, new delhi to get my phone's battery replaced. but as shocking as it may sound, xiaomi does not believe in stocking their service centers with spare batteries.
And due to the swelling of the battery, my phone's chassis has become twisted and now i also have a curved display for free.
I went to the service center when my phone was under warranty. but it will expire way before xiaomi decides to send batteries to their service centers.
Thanks xiaomi, you lost a customer and other potential customers too because i won't recommend your products and services to anyone.
Ps. the staff at the service center had some behavior issues while addressing to my grievances.

I gave my mobile on 15 june 2016 at ahemedabad, bapunagar mi exclusive service centre. They gave me 10 days time for repairing of mobile. But now a month passed but no any support from mi service centre as well as from mi hotline [protected]. Already i escalated this issue and report complaint in their customer care before 19 days but they are not giving me exact time.

I purchased xiaomi redmi note 3 from amazon. After 2 weeks there was a problem in my display.
I have submitted my redmi note 3 32 gb on 27 th june 2016 to mi exclusive service center,
Thane – west,
Teen hath naka.
They told that i will get my phone repaired within 10-12 working days.
Its has already been 22 days and i did'nt get my phone repaired.
They are telling that we have not received the display from company that is why it is taking time.
Please take any action against this.

I have purchased a redmi note 3 32gb dark gray order no. [protected] from mi.com on 7th july 2016. I received a dead phone on 9th july 2016 in the evening 5.30. Same day i mailed them about the issue. They suggested me to visit there service center i visited and they give me number for issue wxin[protected]. But after that i am still waiting for replacement. From last 10 days when i called them mail them they only said they are working on issue. But they never confirm me any status abut issue and they refused to transfer my issue to manager. Even there is no information for the escalation department of mi.com. Please help me out of this issue. For 2 day for this issue i have visited for courier partner for that i have loss of 2000 rupees of my salary. My number is [protected] please help me. From last 12 days they confirmed me we are working on it and blue dart will pick up your device for the replacement, but suddenly yesterday they call me and ask me to send the device on my side. I ask them why they are making me fool from last 12 days. Than there executive faizan told me that they are cancelling the request for replacement. Now i have sent the device through blue dart to them with tracking number [protected]. 2 day before mr. Ravi from xiaomi called me and told me that they will refund it and since then his mobile number [protected] is off. Why he ask me to have balance in my account for refund. Please help me on this. I wanna all my money back or replacement with my all extra money.

I broke my phone (xiaomi mi 4i, imei no: [protected]) and submitted the same for change of lcd/touch on 05. july.2016 to the mi exclusive service center (address: arya regency building, no 1, andul raj road, near hazra crossing behind jatindas park metro station, kolkata, west bengal 700026; phone:[protected]). the same was repaired and returned to me on 08. july.2016.
However, the staff failed to charge my phone and upon opening the same, informed me of water in the phone motherboard. before submitting the phone, it was successfully being charged and did not have any other problem except the problem with the touch.
The staff decided to change my motherboard (under warranty) and said it would be made available to me in 10-15 days. jobsheet no: ish05373.
Thereafter, upon regular inquiry, i was just informed that they would need 10-15 more days because the part was not available. this is the only thing they keep saying for each day till today.
I have been reiterating the fact that i am a sailor and would leave for my job by the next week. however, there has been no enthusiasm from the company and they show no signs of returning the phone to me anytime soon.
It is the 14th day since my phone has been submitted a second time; but the staff has only added to their mis-behaviour and now stated that the phone will not be available in the next 20-25 days.
Kindly understand that it is almost a month since i have submitted my phone and i genuinely need it before the net week; to attend to my job.

Dear sir,
I have major problem. My handset is not work properly. When i goes to patna service centre after 4 pm, then agent said after 4 pm token time closed you come tomorrow.
I goes to tuesday on 19th july new law applied that tuesday closed.
After next day i goes their again then he said i do not check your phone and said, i submit your phone after 20 august.
And my warranty is expired on 31 august.

I buy redmi note 3 for rs12000 from amazon.com after 1 month there's a default in their headphone jack. I take it to the sevice center but there is no repair of my mobile phone. I deposit my phone on 24 june but still no response. I tried to explain my problem to the coustomer service center but the same result they are not responding to my complaints. My complaint number for mi service center is 1995944 and mi jobsheet no is - js[protected]

I gave the mi redmi prime2 16 gb on 2nd june 2016 for motherboard replacement at eternity mall, thane service centre of redmi prime2. my phone is under warranty which i bought in jan 2016. i was promised that it will be replaced in one week. after the multiple follow-ups i was always given the new date after every fifteen days by the service centre. till date i have not received my phone back with motherboard replaced by the service centre. they keep on saying they have not received the parts for the phone from the company.

This is the mental harassment to the customer where phone is kept by the company service centre from last 2 moths. uploaded the job sheet as a proof for the submission of the phone to the service centre.

I purchased mi redmi prime2 from flipkart on 21/12/15 vide invoice no. blr_wlfld[protected]. i face network problem. i went to vikas marg, laxmi nagar service centre on 18/06/16 and they told me it needs "motherboard replaced". i gave the handset for necessary replacement. however more than one month has passed the handset has not been repaired/motherboard replaced. i had contacted service centre on phone several times, but the fact is that the handset has not been repaired yet. so i request you to kindly get it repaired as early as possible.