Xiaomi India Complaints & Reviews

Sir/mam,
i am vikash kumar. i am purchase mi4i mobile from flipkart.after some month some issue are generate such like that charging problem .my phone in warranty period i submit phone mi service center, ranchi, Jharkhand 14-jun-2016.service center employee return date 29 june 2016. after 1 month ago my problem is not solve it. always told me take 10 days ...i replace ur mobile phone
Most humbly & respect fully i beg to say that plz... sir/mam my prblm solve it.i send mi service center recipe photo. plzz solve my prblm & take action.
my jobseet no-JS[protected]
Date Created-14 june 2016
serial number-[protected]
model-mi4i-339-mi4i-16g-dual sim-white
yours faithfully
vikash kumar

I bought a new mi 4i phone just six months back but the hard drive got damaged and display was not working. Though, the service center initially promised to replace the phone in 10 days it is now more than 15 days and my phone is not yet serviced. Whenever i tried to call the service center they are not picking up or busy all the time.. I regret the decision of buying mi phone and would definitely not recommend it for any one.

Dear Sir/Madam,

I am customer of xiaomi mi4i smart phone, like to inform you that,
I have a xiaomi mi4i smart phone and using since last 1 years, initially Smart phone was placed in your authorized service center but since last more than 2 months I’m facing problem in poor service and after no buddy give me smart phone after expected date 31st June 2016 till today.

On 16th may 2016 I made complaint regarding sensor problem and network issue but nobody has called up and any authorized person no buddy call me regarding my issue.
I himself reached to Authorized Service centre and (executive department) but no one ready to sort and resolve my problem.
For repairing the authorized service doesn’t have Spare parts and engineer to repair and not replaces my device,
They asked for authorized person mail for replacement under warranty period. Whole the day got wasted to get Device.
I called up since 1st June to till today but not a single concerned person responded in working hours.
I called up authorized service center at Vadodara on [protected] and personally visited too, he also helpless to give proper solution, its shows DISGUTING service by authorized xiaomi service center department and whole xiaomi online call center and chat support too.

What the use of buying xiaomi mi4i since nobody ready to give and entertain to customer.
Actually problem is that there is no link between xiaomi company of India and Authorized service centre at Vadodara because of which we customer face problem and wasting time to put leave from office and run behind such a authorized service center and xiaomi call center .

This shows FOOL and CHEATING with customer, and no buddy helping us regarding device problem
Finally I’m sending Registered AD to xiaomi authorized service center at Vadodara and xiaomi smart phone company main branch office main branch office at Bangalore,

Forcefully I have to Buy another company smart phone to do my work in place since I’m very much disturbed by xiaomi India smart phone company in my routine work and passed by mentally harassment by company and authorized service center too.

Request to xiaomi India to REFUND my xiaomi mi4i device money back since company failed to provide Prompt and proper services.

Request to all concerned Authorities to take necessary strict action against such big reputed companies those are Cheating with consumer/customers and earning money.

Hope to have favorable response from consumer forum/Police and xiaomi India.

My Particulars of xiaomi mi4i device & Invoice details and all legal papers:

Authorized service center address & phone no: HCL Service Limited, MI Service Center, Shop no.11-48, First Floor, Trident Complex, Opp.ST Workshop, Race Course Circle, Vadodara Gujarat. 390007
phone No (hcl service center Vadodara): [protected]
INVOICE DATE: 11/06/2015
IMEI NO: [protected]
SERVICE JOB SHEET NO: JS[protected]
DATE CREATED OF JOB SHEET: 16/05/2016
EXPECTED RETURN: 31/05/2016
MY NAME (CUSTOMER NAME): HARDIK BAROT
MOB NO (CUSTOMER): [protected]

Thanking you,
Truly yours,

I lost my red mi2 prime on 14th july 2016 in lakdi-ka-pool (hyderabad),
I think i get the mobile on 2nd march 2016, i got a warranty on this mobile as 6 months.
O kindly take an action to give justice, and give a proper responce as soon as possible.
Thanking you.
My contact no for now is :[protected]
And my mail id is same.

No Flash Sale is going on they make us Fool I am Very frusted now

Products are out of stock before Flash sale
I tried on 20 and 21 july
Its fake deal

I also refresh browser
I am using idea 4g for flash sale but the all items are out of stock before sale
Within Half Second products gets Out of stock
Please Check the things that are going on mi.com website

Hi myself :- shayam sunder sharma

I have a mobile (unluckily i buy yours) complaint date and pickup date - 18th june.

Ticket num.[protected].

Back camera not working. heating problems.

Ince one month and 3 days i havent get my mobile back and things are more pathetic when i called up call centre and they says no idea what is going on and will be with you in day or two.

Maine remi note 3 mobile amazon se kharida, jo ki kuchh din baad band h gaya aur start nahi ho raha tha.. maine patna ke authorise service centre me16.06.16 me mobile diyajiska job sheet no. js[protected] hai. mujhe delivery date 01.07.16 bataya gaya... mai 01.07.16 ke baad service centre me 4 baar jaa chuka hoon, mujhe mobile nahi diya haa raha hai, baar baar baad me aane bola jata hai... mobile ka mother board kharab hai, company se nahi aa raha hai, ye bataya ja raha hai... maine toll free no. par baat 20.07.16 ko ki, jiska complain no.2057365 hai, mujhe usase bhi santushti nahi hai. kyonki company ka kahna hai ki mother board available nahi hai, jabki mi cmpany naya mobile mother board k sath banakar regular bech rahi hai, 1 ye 100 % fraud hai, 1 saal ki gurantee me company ne 2 maheene to apne paas hee rakh rakha hai... service centre ne apna do phone number likhaya hai, jiska number [protected], [protected] hai, ye kabhi nahi lagta hai.. sabhi customer majboori me baar baar khud jaan parta hai, mai khud kaafi door se jaata hoo, aur kaafi paresani hoti hai

Mujhe naya mobile ya nahi to mera mobile thik karke urgent dilwayen.

Vivek sureka
[protected]
[protected]@gmail.com

Wxin[protected]. status.???

P
[protected]@xiaomi.com
Thu 7/21/2016 10:32 am
Delivery has failed to these recipients or groups: service.[protected]@xiaomi.com (service.[protected]@xiaomi.com) the recipient's mailbox is full and can't accept messages now. please try resending this message later, or contact the recipient directly. the following organization
Ks
Karan saluja


Reply|
Today 10:32 am
Ervice.[protected]@xiaomi.com
Dear xiaomi team,

Greetings of the day!

I karan saluja user of xiaomi mi note prime 3 has given its phone to service center on 27th june, 2016 for servicing of lock button and phone memory card insert-er was not working so they said they need to repair mother board.

Its been almost a month now and i have not even received the status that how many more days will it take to repair a mother board. visiting at the service center couple of times, i get to know that part is not coming from xiaomi.

By proving this kind of service don't force me to do bad publicity of xiaomi at twitter or other social networking sites. as after to taking customer care executive, he mentioned that i will get a call from xiamo about status but after that also i have not received any phone call as a courtesy.

I want my phone to be serviced on urgent basis, as i am going on official tour on 26th june'2016 for 10days and during this time i will be in badly need of my smart phone.

Kindly respond to this mail as a courtesy and update me the status.


I want to know how many more days will it take to get my phone repaired.in-fact, i want it by end of this weekend or maximum by monday.

I had bought the mobile handset xiaomi mi5 form mi website directly (Http://buy. Mi.com/in). I have placed order on 10 june 2016 (My order id # [protected]) with rupees 25, 198/- (Paid online in advance with order) and got the delivered on 13 june 2016 @12:42pm with invoice #[protected].
However this new mobile gone down automatically on 21 june 2016 late evening and it never start again i. E. Totally dead. As per their website they shown hassle-free replacement “10-day easy replacement policy on mi.com” so immediately next day on 22 june 2016 i have logged a complaint by a mail and i received an acknowledgement with complaint number[protected] for replacement of faulty device. On 27 june 2016 i got a call and mail from arpit for pickup information but as of date no one reached me to pick up the faulty handset.
I am calling xiaomi customer care and online chat every day since last 21 days but no solution of my problems yet to end and they have no update and every time apologies and working on your solution type of standard answer they are giving.
Kindly help me in this case.

I have given my mobile handset to the respective mi service center in patna on 23rd june 2016 due to some camera issue and my handset is in warranty period. First they said that they will handover it to me on 8th july 2016, but they didn't give saying that the parts are not available. Then they said that they will give it on 15th july but again they refused and extended the date to 20th july. And now they are saying 25th july and keep on increasing the date. I am a college student and i have so many utilities and needs from my handset so, please look into this matter as soon as possible. Thank you

Jaipur mi exclusive service center, g-1, jeevan vihar complex, new lite colony mi road jaipur -302001 in the my mobile for a small bug.
I submitted my mobile 23 june. But this service center empolye not respond regarding my mobile those date you given my mobile. I am not satisfy mi service.

Cant even send me some documents. A dead link not repaired for 2 weeks. Absolutely worst service by oneassist. Both companies are bad. Dum hain toh respond kar madarchod xiaomi. Claim num - 947482

Sir,
I have bought xiaomi redmi note 3 on 17/july/2016 from my nearest mobile seller. he is not providing cellphone bill and simply saying you will be requiring only the cell phone imei number in service centre for repairing but when i called service centre they are saying they will not accept the cellphone without bill.
I have talked about the same to the seller but he is still not providing me bill. i don't know what to do now. please guide me what i can do for it.
Imei no. [protected]

My jobsheet mo js[protected]
Ir i had placed my smart phone in xiaomi authorised service center at vadodara on 16 may 2016. But till today they are not repaired my phone.
Every day i am calling to xiaomi authorised service center and they are told me that we are working on your issue but sir main issue is company not pass the parts regarding my phone and not only my phone all over in india this kind of problem is happen regarding parts and accessories. So sir if its possible then help us and me also.
Ervice cent add : xiaomi exclusive f/11 f/48 trident complex racecourse road vadodara gujarat india

Dear sir/madam

We are regular user of mi products, and today after influencing with the advertisement about flash sale we participated for the same, we got entered into the order page after clicking on the button mentioned on web page and after that we provided pin code which was verified, after this we selected our desired color as well but after that page got stuck and no further action take place in the order page, after waiting for 15 minutes we refreshed the page and it was showing different price.

With this incident we are really shocked, please do not put these kinds of attractive offer to your users or if do kindly stick on it.

With this incident we are really annoyed we have wasted our time and faith in mi and wish to launch complain against mi india for harassing us offering lucrative offers which treat partially to the customers.

Anniversary Deal of MI,
Click the button to get the deal and it would be by default out of stock.
Check the source code for verification in the image.

Please do not promote like this!

Sir my redmi note 3 charger is not working as it is fluctuating so i submitted my adapter to kanpur service Centre at express road. I submitted him the charger at 30th may and the expected date of charger replacement provided was 8june but it's 20 July i haven't received my charger. I visited service center several times any even called him many times the only answer ireceive from that service center guy is that it will be replaced next week. This is so irritating and it is very right to say that mi services are worst i[censored]r company is not able to provide service then why u have put up service centers this is ridiculous. Your company is just producing smartphones regardless of providing services and the worst part are the customer care numbers who are good for nothing because they just do nothing only thing they know is to talk in graceful voice. I think after this eye opening complaint you should do something otherwise your company is going to suffer. Name:Anubhav Gupta
Jobsheet no:Js[protected]

Hi,

I have submitted my xiaomi note 4g to gadgetwood for repairing (authorized service centre for xiaomi) on 15th june 2016.
They told me due to some part is not working fine, we need to replace the oart to make it working. i said ok, please change and repair my phone. they said we have ordered the part once we will get the part will repair your phone.
Its more than one month still they are repeating that xiaomi is not providing parts and please wait.

I have emailed, called chat with xiaomi customer care, but they are all same repeating same words please wait. how much wait a person can do. its already more than one month.

Request id : xio[protected]

Dear sir,

I mohd aris purchased mi4 from flipkart, after using it its screen has got spot on it so i went to your malviya nagar service centre, they said with in 10 to 15 days you will get your phone, already its too much time as compared to other companies they promise repair with in 2 days. But i any how i agree for that much of time, i have submitted on 20/06/2016 with bar code no. Wxin[protected].
Imei-[protected]
Invoice no-[protected]

Now 30days gone nothing is happen i am very upset with service.

Poeple at malviya nagar service centre were not talking properly and giving worse response, on 10/07/2016 they called me on my phone they said your phone is ready, i went there and they said we called u by mistake.
.

I will wait your urgent reply.

Your cooperation in this matter will be highly appreciated.
Thanks and regards
Mohd aris
[protected]

Sir...
Im vittal. Kabade & i had given redmi prime2 mobile for repair to your service center, on 20th of june 2016. My enquiry no is-[protected]. Now still i didn't got any msg and call from your backend office regarding my mobile matter.. What is the condition of my mobile and y the company has taking so much of time to repair my mobile... Im not getting any msg and call... Sir i dont have any android standby mobile to use now.. Plss my kindly request to u that as soon as possible repair it and dispatch me soon..