Xiaomi India Complaints & Reviews

Address: 110060

Website: mi.com

I'm atul kendre purchased mi pad from amazon last year on 25 th september. But due to problem in power on a submitted it to yours narayana bihar service centre on 27 th of june and now today is 20th of july but still problem of my mi pad is not resolved and have already registered the complaint about it and no. Is 1960854. I'm very much mentally harassed because of services of your company and the person's working at service centre. So i request you to please let me know when i will get my mi pad back otherwise i have to go to consumer court and i will also launch a campaign against products of your company and will request others not to buy them

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Address: Ludhiana, Punjab, 141001

Xiaomi — Cell phone not repaired on time

Sir,
I have cell phone redmi 2 Prime there was a problem with the motherboard as the camera was not connecting. So I deposited it to the service centre in LDH itdcl tech support the service centre told me that it will take 15 DAYS to be repaired . I deposited on 11 june and the delivery date was 25 June 2016 after15 days when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on
companies toll free number to register the complaint but they also ask me to wait its almost one and a half month I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that some spare parts have arrived but they have no information as if they belong to my cell phone or not so they have asked me to call again after some time t
o check whether my cell phone spare parts are available or not I don't understand when the service centre has given a15 days delivery time and its almost exceeding the delivery date so why can't they help in my issue.
I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved. job sheet no js[protected]

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Address: New Delhi, Delhi, 110020

Product name - mi pad
Issue - mother board gone bad
Incident - bought a mi pad in december.in two days the mother board gone bad. then they replaced the tablet and then again mother board went bad within 2 months. later on, i had asked for a pick me service which took almost 15 days in sending my product to service centre. now its been more than a month there is no response from the company.

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Address: Kolkata, West Bengal, 700026

I am not getting my phone from service centre infotel, hazra, kolkata. They are showing motherboard issue & telling me motherboard is not available at their service centre. I am suffering a lot for this. Service centre staffs are not cooperating & behaves very rough & rudely. They have no solution nor answer rather than it will more time to reach redme2 motherboard to us.

Please help me out of this worst service.

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Address: Jorhat, Assam, 781001

Website: www.mi.com

I ordered a redmi note 3 (order id: [protected]) on 8th june 2016. they have sent me the phone but the package had some weight problem, so i returned it. on 23rd june 2016, the package has reached bangalore and it has not been delivered since. when i contact the xiaomi customer care, they say that the team is looking into the matter. it has been more than a month, i have not received the proper phone nor the refund amount.

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Address: Mumbai City, Maharashtra, 400028

Website: Amazon

Hello all,

This mobile was ordered online and in 3 months it was spoiled. On 30th may 2016 i submitted my phone in mi service center informing them that i am unable to hear the caller and its just been 3 months for the phone.

In the service center the lady named maneesha and a guy not sure what his name was, informed me that it will take approximately 20 days or more. Now its been more than a month that the phone is in the service center. Tried speaking to the customer service representative however i am unable to seek help from them. They are such .

The supervisor said that the part that has to be fixed in the phone (Motherboard) is not available hence the delay. Since its more than a month he came to a conclusion that they will send a new phone however not the same one. The one which cost less than the phone that i purchased.

I agreed to the phone because its been more than a month and i need a phone. They said they will send it within 5-7 days. Its been a week and now they tell me that we cannot send a new phone. I dont know why they cant send. They are not giving any reason except delay in resolution. What a pathetic company. The employee at the service center says, this phone no one has, not even me. What a big deal. If no one has than i guess the company should stop selling it on online website.

I need a resolution.

Jul 19, 2016

Complaint marked as Resolved

Company has not taken any steps to resolve Their email address is -- [email protected] - they have only replied with an apology email. They said they will give me a replacement new phone however now says we cannot give. Xiaomi Hotline: 1800-103-6286 Below is the email from Xiaomi customer service representative. Hi Mr. Fernandes, Greetings from Mi India Customer Support. My Name is Swapnil. I certainly understand your concern regarding your device which has been submitted at our service center for repairing. Do not worry as I will surely help you in this regards. Mr. Fernandes, I know that how it is important for you to get your device repaired by service center at the earliest. Please accept my sincere apologies in this regard. This is not what we expect for our customers to face it. I will forward your comments as feedback to our relevant department and will make sure this is not repeated in the future. I would like to inform you that your concern has been already escalated to relevant department for proper handling. They will surely get back to you when they will get the proper update on your issue till the time, your kind patience is humbly requested in this regard. I realize that at this point of time asking you to wait for some more time again would be disappointing, however, I hope you understand that it is very important for us that we provide you with the accurate and expedient resolution and I find that is the best way to be certain that your issue is resolved more appropriately. One more time I apologize for delay and I hope to keep you as part of our valued customer base for a very long time. Please know that steps are being taken in order to fix and improve the service of our company, so that such an event will never happen again. Your patience and understanding is highly appreciated in this regard. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank You for being a valued customer. Have a great day. Sincerely, Swapnil Mi India Customer Support Website: www.mi.com/in Facebook: https://www.facebook.com/XiaomiIndia/ Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286

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Address: Mandsaur, Madhya Pradesh, 458001

Dear sir
I have xiaomi mi 4w mobile i purchased it last year date of 26/10/2015
Mobile detail is :- mi 4w price of online bill 12999 purchased from flipkart online billing date is[protected]
Imi no vg43560/mi ([protected])
My mobile is hang after restore and reset factory setting and confirm to all customer care of xiaomi
I called customer care of mi in ujjain but i am not satisfy with the customer care and his service
I want to change my mobile so please do the needful

Name sher singh panwar
Address of billing :- court parisar near post office district mandsaur madhya pradesh 458001

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Address: Bhavnagar, Gujarat, 364001

Website: www.mi.com/in

I've bought redmi note 3 from the official website mi.com on 20th june.
My order id: [protected]. I received a faulty product and did called the customer care 27 times. I did everything they told. Went to another city where they serviced it and they accepted my return but they never called back. Whenever i call them, they say your case has been forwarded to the concerned team and the same will be picked up at the earliest on high priority. They even took personal guarantee on getting reply in 48 hrs and then again 24 hrs after 4 days. But all of this was fake. They never actually did anything. Its 18th july and i'm still in misery with no phone for which i payed over a month ago. I have all the e-mails and call recordings of them of all this fake promises and lies. Help me use them to sue xiaomi.

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Address: 411057

I have order for mi power bank 20800mah 2 pieces order id- OID133494 but i have got eb power bank with printed EB MI and its erasing by hand. and its duplicate. and the customer care no is not answering .

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Address: Rupnagar, Punjab, 140126

Website: mi.com

Hi sir my phone stopped working about 40-50 days back from now... I went to customer care center.. They said its motherboad will be replaced... Company is not giving parts... They delayed and noted my complaint about 15 days back from now... Still there is no reply.. I called 4-5 times to mi customer no... Their ans is not satisfiable.. Today i went to customer care cemter they said company is not providing parts... Atleast 50-60 more days it will take... Sir i urgently want a phone plz look after it... And help me providing a motherboard if available or a new phone bcoz i need urgently

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Address: New Delhi, Delhi, 110074

Website: mi.com

I purchased mi-pad from flipkart in april 2016, which stopped functioning will within 2 months. i called mi care and they suggested me to get it diagnosed either at an authorized service center or with their authorized third party repair company called - gadgetwood. i went by gadget wood by paying them rs. 190/- for pick of device from home. the device was picked up from my home on 14th june 2016 with the request id - xio[protected]. next day they called me and told me that device's motherboard is needs to be changed and it will take 15 days to get it repaired and delivered back to me. now it's more thank a month and they have not delivered my device yet. i have already called them 4-5 times (including mi toll free no.) and every time they say, the part (motherboard) is yet to come from china. once it's arrived, we'll change and deliver you. however, they never give any exact date or time period to deliver it finally. every time they keep on giving vague answers just to procrastinate it. i am expecting a business tour out of city for at least 3-4 moths and there will be no one at my home to receive the device for me. i told this thing to gadgetwood people but still they are not listening. i feel helpless and don't know what to do? i feel like cheated by the xiomi-mi by trusting it and purchasing its product. why such companies are allowed to work and operate in india if they are unable to meet basics of customer services?? i must say mi has very pathetic service in india and if same behavior continues, the company won't survive here for a long. now, i need my concern to be addressed immediately by a competent mi authority. i can't wait anymore to get my device back. my device's imei no. is[protected]mi-pad). i want this to be repaired and delivered back to me immediately within 2-3 days. if company is unable to do it, it should issue a replacement of device or refund the amount. also, how the mi is going to compensate the lost period of warranty when device is kept with service center (over a month)??

Xiaomi India customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421003

Website: miui.in

I submitted my phone around 22 days ago in service centre. I was facing minor issue of jack. So they said motherboard will get changed. They said it will done by 8 to 10 days. They are still not giving me the commitment that when it will get repaired. The worst service i have ever seen in my life. I submitted my phone in teenhaath baja branch, thane, mumbai. Plz help me how should i file the complaint against them. Plz help.

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Address: 248001

Website: mi

Hello team,

I purches mi note prime phone in 17 december 2015 through amazon.

My phone is not working properly, i was suffer this problem since may
Month, phone heating problem and battery problem (Phone temperature is
Above 47 or 48 degree), as discussed by your service center costumer.
I sent my phone in your service center through pick me service
(Inquiry no : [protected]) when i received phone but phone problem is
As it is and 2nd thing sum screw part is still missing in my phone
From your side, i also send you mail if you read.

I am again book my complaint for heating and battery back up problem,
Your service center costumer suggested me to visit your service
Center, in my location (Dehradun) service center up to 300 km (I. E
Delhi), i agreed, when i visit your service center in lajpat nagar. I
Ubmit my phone to your service center, 2 day after that he return my
Phone and they changed the mother board but they didn't inform me and
I also not aware about the imei number (Which is changed due to new
Motherboard)

Then i again book complaint for pick up my phone but no one respond to this.
Inquiry no : [protected], please suggest me what will i do, i feel very tired.

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Md azaul haque

from Mumbai, Maharashtra

Jul 18, 2016

I bought redmi note 3 atleast 25 days ago and from the day i am trying to call mi coustomer care but always cut my call automatically. My friends also try but still my problem is same.i also mail my problem but anyone didnt action

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Address: Mumbai City, Maharashtra, 400028

I had purchase mi 4 on 10-07-15.

Handset handed over authorized mi service center at dadar mumbai m/s v care informatics on[protected].

Complaint no is vcd002474,

After frequent followup they only reply that your handset is under maintenance and say wait for some time. Their representative deny to give proper information. So i want replacement for the handset and same model should be replaced.

Anil

+1 photos

Jul 21, 2016

Complaint marked as Resolved

Sir As per my knowledge considering this issue from last 4 months company has not taken any necessary action to resolve this issue. i have called Mi support more than 50 times, they are not responding and even mailed but no reply, neither sharing any information regarding status of my device, saying same common copy paste answer that is " part is not available, Issue is escalated on higher end please wait for some time" i am fed up of hearing this hearing from last 4 months. They just provide false information Yesterday also i spoken to them for two hours, still they are not giving any commitment when i will get my device back. their representative said me that they give redmi note 3 in replacement of MI4 which is a price of 15000rs. i asked them why replacement with lower version with less price device. they said its depreciation so like this. lot of discussion happened, i explained everything from my side, MI support is not looking customers satisfaction just debating, i also requested to end this issue as earliest but they said sir wait form some time. # Email and phone numbers [email protected] & 7045559253, 02224328808, 7314343000 sir Bellow mentioned these are the same reply from MI support in common type format Response By Email (Rishabh) (05/19/2016 01:04 PM) Hi anu, , Greetings from Mi India Customer Support. My Name is Rishabh. Anu, , I certainly understand your concern and I will surely help you in this regards. We understand your concern and apologize for the inconvenience caused to you. I would like to inform you that, your complaint is already escalated your concern to our relevant department for proper handling.They will surely get back to you when they will get the proper update on your issue till the time again we request to you please be patience and co- ordinate with us regarding this. we are trying to solve your problem as soon as possible . If you have further questions, please don’t hesitate to contact us. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Rishabh Mi India Customer Service Center http://www.mi.com/in/service/online Mi India Customer Service Center Website: www.mi.com/in Facebook: https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Pankaj) (05/20/2016 04:04 PM) Hi Anil, Greetings from Mi India Customer Support. My Name is Pankaj. I understand your concern. Don't worry I will surely guide you for the same. Anil, I truly understand your concern and extend my sincere apologies for the inconvenience caused to you. With respect your concern I would like to inform you that, your concern already escalated to higher authority at urgent basis. They will surely get back to you when they will get the proper update on your issue till the time, your kind patience is humbly requested in this regard. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Pankaj Mi India a Service Center Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web ChatService:http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Pankaj) (05/21/2016 02:21 PM) Hi Anil, Thank you for writing back to Mi. I hope that this email reaches to you in good spirit. Anil, I truly understand your emergency regarding your device. As your concern has been already forwarded on urgent basis so would request you to allow some time and keep patience in this regard. I hope our team will get back to as soon as possible. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Pankaj Mi India a Service Center Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia Web ChatService:http://www.mi.com/in/service/online Hotline: 1800-103-6286 Response By Email (Rajesh) (06/27/2016 12:38 PM) Hi Mr. Naik, Greetings from Mi India Customer Support. My Name is Arshad. Mr. Naik, as discussed on call, we will extend the warranty of your Mi4 Device for that period of time for which it is being kept at service center, this is just a confirmation mail that we will extend the warranty and will provide you warranty extension letter once you recieve the device from Service Center. Thank you for being a valued customer. Have a Great Day…!!! Sincerely, Arshad Khan Mi India Customer support Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286

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Manohar Bablu

from Kakinada, Andhra Pradesh

Jul 18, 2016

Hi i am manohar
i waited till the stock available in mi .com to get mi protect .but
when i am trying to add redmi phone to cart.mi protect is not showing in cart
please help me

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Address: 110089

Website: www.mi.com

This is to bring in notice that i gave my handset redmi note prime for service at a xiaomi service centre which i had bought online from amazon for rs.8000/-.In it the only problem was that i was needing to press the power button hard to use the mobile, so i decided to get it repaired from the company as it was under the warranty period. I am resident of rohini, new delhi, and from my house nearest service centre is rohini sector-7, near m2k.
I visited there to get it repaired they told me that they r nt available with the desired part and it will take around 10 days to get it available.. I agreed to them and submitted my mobile to them.
Its been now around 2 weeks and they are up with no proper... They just keep saying that they are not available with the part now also... They will do it when it will be available... They just keep giving me the dates and no solution.
My contact no. Is [protected] (Manas arora)
I just need my handset repaired as soon as possible because now its been crossing the time limit they conveyed to me and i am a student so i need the handset urgently repaired, my daily work is getting very affected.
I will never trust this company again... Frauds they all are...

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Address: 562106

Website: www.mi.com

I purchase redmi 2s prime from mi official site only and after one month my mobile stop working it just hang on mi logo when switching on the phone.. So i droped it to the service center on 2 june 2016 and they say they will give me on 17 th june 2016 and now its 15 july 2016. And still service center can give me fix time for my mobile. I also tried their customer mobile even they also tell me the fix time. Every time i go to service center or customer support they say we will give you shorhtly...
Without giving any commitment about time.

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Address: Moradabad, Uttar Pradesh, 244001

My mi4i phone have a charging problem. I am submit my mi4i phone to service centre from 20 june 2016 and service centre employee told me that your charging jack is not working and it will be come from the company between 7-10 day days but my phone was not giving till last 20 days when i asked to service centre that that when you will giving back my phone they told me that we can't give you any particular date when part come from the company then we will give you your phone.
Please do some something because i have to face so many problem without my phone and put so many losse.

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Address: Ghaziabad, Uttar Pradesh, 201007

My device camera not a proper working .i am submit my device 30-june-2016 laxmi nagar delhi and customer service executive your device are return to one week but 15-july-2016 my device is not service and i am call customer service executive are listen to me your device part are not available not store. bad customer service and xiaomi are lose the cutomers

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9401161120865106

from Chennai, Tamil Nadu

Jul 18, 2016

sir please resolve my quires

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Address: New Delhi, Delhi, 110095

Website: www.mi.com/in/service/repair

Hi,
Hi, it's been three weeks i have submitted my phone due to faulty of charging points and they charged 550rs which is ok.
Now the concern: hcl is taking care (support) mi centre and they people don't know how to talk with customers, they are very rude and pathetic, infect they are challenging us to complain.. wherever you want i never seen pathetic service centre.
Whenever we call about our mobile they are saying we don`t have a part call next week.

They never pick up the phone number and number always busy.
My service order number: wxin[protected]
Name: rajiv sharma
Mobile number :[protected]

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Address: Mumbai City, Maharashtra, 401107

Website: xiaomi-mi.com

I had submited my xiaomi redmi 2 phone in malad xiaomi service center on 26-06-16 for speaker problem and both sim not coming which was there fault only. Beacause before that there is booting issue they had called me for that for 4 to 5 times and last time when i say them harshly than they come to know that it was mother board problem and they take 10 days to repair it and after that they had given me new problem of speaker and sim slot but because of no time i had gone there after sometime on 26-06-16 and they said me 10 days maximum and till 10 days no feedback but on 11th day when i reach there they said me your phone is not repaired it will take more 10 days and the worst thing is when i call for the status that my phone get repaired or not they says me to go and see it in service center. They are not giving this much knowledge also which is the worst thing it mean for listening yes or no i have to go so much far. Till now i don't know what is the situation of the phone. After taking it i had said my father and friends to take it and they had taken also but now i will make sure that in my knowledge no one will take xiaomi phone because of this fail service which is given to me. And to all i will say its better to take karbonn or any other company phone than xiaomi. Failest experience i was ever had.

Xiaomi India Complaints & Reviews

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Xiaomi India reviews & complaints page 249

Abt service centre

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Mobile phone

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Mi pad - no service provided

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Redmi 2 phone is at service centre since 09/05/2016

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Refund not received

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Mi4i-dual network-16g — mobile complaint

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Mobile hanging after reset and restore

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Replacement procedure not being processed

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Duplicate power bank

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Not getting parts

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Device not repaired and delivered back - extremely frustrating experience!

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Not getting proper information about my phone

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Mi phone redmi note prime

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Poor after sales service

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Redmi note prime... I gave it for service but not returned

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Bad service center facility

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Service of mi4i handset

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Customer service

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Regarding my phone submit to vikas marg mi centre

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Failest service of mi phones

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