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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Mar 18, 2026

Complaints 6152

Resolved

259

Unresolved

5893

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 249

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Address: Patna, Bihar, 800020

Website: www.mi.com

I have given my mobile handset to the respective mi service center in patna on 23rd june 2016 due to some camera issue and my handset is in warranty period. First they said that they will handover it to me on 8th july 2016, but they didn't give saying that the parts are not available. Then they said that they will give it on 15th july but again they refused and extended the date to 20th july. And now they are saying 25th july and keep on increasing the date. I am a college student and i have so many utilities and needs from my handset so, please look into this matter as soon as possible. Thank you

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Address: Bikaner, Rajasthan, 334001

Website: www.mi.com

Jaipur mi exclusive service center, g-1, jeevan vihar complex, new lite colony mi road jaipur -302001 in the my mobile for a small bug.
I submitted my mobile 23 june. But this service center empolye not respond regarding my mobile those date you given my mobile. I am not satisfy mi service.

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Cant even send me some documents. A dead link not repaired for 2 weeks. Absolutely worst service by oneassist. Both companies are bad. Dum hain toh respond kar madarchod xiaomi. Claim num - 947482

Aug 6, 2021

Complaint marked as Resolved

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OneAssist Consumer Solutions Customer Care

from Delhi, Delhi

Jul 29, 2016

Dear Mr. Khatana,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

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Address: Nainital, Uttarakhand, 263148

Sir,
I have bought xiaomi redmi note 3 on 17/july/2016 from my nearest mobile seller. he is not providing cellphone bill and simply saying you will be requiring only the cell phone imei number in service centre for repairing but when i called service centre they are saying they will not accept the cellphone without bill.
I have talked about the same to the seller but he is still not providing me bill. i don't know what to do now. please guide me what i can do for it.
Imei no. [protected]

Jul 20, 2016

Updated by Aditi Karki address of the seller has been provided in the photo

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Address: Vadodara, Gujarat, 391510

Website: www.mi.com

My jobsheet mo js[protected]
Ir i had placed my smart phone in xiaomi authorised service center at vadodara on 16 may 2016. But till today they are not repaired my phone.
Every day i am calling to xiaomi authorised service center and they are told me that we are working on your issue but sir main issue is company not pass the parts regarding my phone and not only my phone all over in india this kind of problem is happen regarding parts and accessories. So sir if its possible then help us and me also.
Ervice cent add : xiaomi exclusive f/11 f/48 trident complex racecourse road vadodara gujarat india

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H

Hardik Barot

from Mumbai, Maharashtra

Jul 20, 2016

my phone no [protected]

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Address: Kolkata, West Bengal, 700074

Website: www.mi.com/in/events/2ndanniversary

Dear sir/madam

We are regular user of mi products, and today after influencing with the advertisement about flash sale we participated for the same, we got entered into the order page after clicking on the button mentioned on web page and after that we provided pin code which was verified, after this we selected our desired color as well but after that page got stuck and no further action take place in the order page, after waiting for 15 minutes we refreshed the page and it was showing different price.

With this incident we are really shocked, please do not put these kinds of attractive offer to your users or if do kindly stick on it.

With this incident we are really annoyed we have wasted our time and faith in mi and wish to launch complain against mi india for harassing us offering lucrative offers which treat partially to the customers.

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Website: www.mi.com/in/events/2ndanniversary

Anniversary Deal of MI,
Click the button to get the deal and it would be by default out of stock.
Check the source code for verification in the image.

Please do not promote like this!

Jul 20, 2016

Complaint marked as Resolved

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Address: Kanpur, Uttar Pradesh

Website: Mi. Com

Sir my redmi note 3 charger is not working as it is fluctuating so i submitted my adapter to kanpur service Centre at express road. I submitted him the charger at 30th may and the expected date of charger replacement provided was 8june but it's 20 July i haven't received my charger. I visited service center several times any even called him many times the only answer ireceive from that service center guy is that it will be replaced next week. This is so irritating and it is very right to say that mi services are worst i[censored]r company is not able to provide service then why u have put up service centers this is ridiculous. Your company is just producing smartphones regardless of providing services and the worst part are the customer care numbers who are good for nothing because they just do nothing only thing they know is to talk in graceful voice. I think after this eye opening complaint you should do something otherwise your company is going to suffer. Name:Anubhav Gupta
Jobsheet no:Js[protected]

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Address: Bangalore, Karnataka, 560103

Website: www.mi.com/in/service/online

Hi,

I have submitted my xiaomi note 4g to gadgetwood for repairing (authorized service centre for xiaomi) on 15th june 2016.
They told me due to some part is not working fine, we need to replace the oart to make it working. i said ok, please change and repair my phone. they said we have ordered the part once we will get the part will repair your phone.
Its more than one month still they are repeating that xiaomi is not providing parts and please wait.

I have emailed, called chat with xiaomi customer care, but they are all same repeating same words please wait. how much wait a person can do. its already more than one month.

Request id : xio[protected]

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Address: New Delhi, Delhi, 110017

Website: www.mi.com/in

Dear sir,

I mohd aris purchased mi4 from flipkart, after using it its screen has got spot on it so i went to your malviya nagar service centre, they said with in 10 to 15 days you will get your phone, already its too much time as compared to other companies they promise repair with in 2 days. But i any how i agree for that much of time, i have submitted on 20/06/2016 with bar code no. Wxin[protected].
Imei-[protected]
Invoice no-[protected]

Now 30days gone nothing is happen i am very upset with service.

Poeple at malviya nagar service centre were not talking properly and giving worse response, on 10/07/2016 they called me on my phone they said your phone is ready, i went there and they said we called u by mistake.
.

I will wait your urgent reply.

Your cooperation in this matter will be highly appreciated.
Thanks and regards
Mohd aris
[protected]

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Address: Dharwad, Karnataka, 580021

Sir...
Im vittal. Kabade & i had given redmi prime2 mobile for repair to your service center, on 20th of june 2016. My enquiry no is-[protected]. Now still i didn't got any msg and call from your backend office regarding my mobile matter.. What is the condition of my mobile and y the company has taking so much of time to repair my mobile... Im not getting any msg and call... Sir i dont have any android standby mobile to use now.. Plss my kindly request to u that as soon as possible repair it and dispatch me soon..

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Address: 110060

Website: mi.com

I'm atul kendre purchased mi pad from amazon last year on 25 th september. But due to problem in power on a submitted it to yours narayana bihar service centre on 27 th of june and now today is 20th of july but still problem of my mi pad is not resolved and have already registered the complaint about it and no. Is 1960854. I'm very much mentally harassed because of services of your company and the person's working at service centre. So i request you to please let me know when i will get my mi pad back otherwise i have to go to consumer court and i will also launch a campaign against products of your company and will request others not to buy them

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Address: Ludhiana, Punjab, 141001

Xiaomi â€” Cell phone not repaired on time

Sir,
I have cell phone redmi 2 Prime there was a problem with the motherboard as the camera was not connecting. So I deposited it to the service centre in LDH itdcl tech support the service centre told me that it will take 15 DAYS to be repaired . I deposited on 11 june and the delivery date was 25 June 2016 after15 days when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on
companies toll free number to register the complaint but they also ask me to wait its almost one and a half month I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that some spare parts have arrived but they have no information as if they belong to my cell phone or not so they have asked me to call again after some time t
o check whether my cell phone spare parts are available or not I don't understand when the service centre has given a15 days delivery time and its almost exceeding the delivery date so why can't they help in my issue.
I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved. job sheet no js[protected]

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Address: New Delhi, Delhi, 110020

Product name - mi pad
Issue - mother board gone bad
Incident - bought a mi pad in december.in two days the mother board gone bad. then they replaced the tablet and then again mother board went bad within 2 months. later on, i had asked for a pick me service which took almost 15 days in sending my product to service centre. now its been more than a month there is no response from the company.

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Address: Kolkata, West Bengal, 700026

I am not getting my phone from service centre infotel, hazra, kolkata. They are showing motherboard issue & telling me motherboard is not available at their service centre. I am suffering a lot for this. Service centre staffs are not cooperating & behaves very rough & rudely. They have no solution nor answer rather than it will more time to reach redme2 motherboard to us.

Please help me out of this worst service.

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Address: Jorhat, Assam, 781001

Website: www.mi.com

I ordered a redmi note 3 (order id: [protected]) on 8th june 2016. they have sent me the phone but the package had some weight problem, so i returned it. on 23rd june 2016, the package has reached bangalore and it has not been delivered since. when i contact the xiaomi customer care, they say that the team is looking into the matter. it has been more than a month, i have not received the proper phone nor the refund amount.

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Address: Mumbai City, Maharashtra, 400028

Website: Amazon

Hello all,

This mobile was ordered online and in 3 months it was spoiled. On 30th may 2016 i submitted my phone in mi service center informing them that i am unable to hear the caller and its just been 3 months for the phone.

In the service center the lady named maneesha and a guy not sure what his name was, informed me that it will take approximately 20 days or more. Now its been more than a month that the phone is in the service center. Tried speaking to the customer service representative however i am unable to seek help from them. They are such .

The supervisor said that the part that has to be fixed in the phone (Motherboard) is not available hence the delay. Since its more than a month he came to a conclusion that they will send a new phone however not the same one. The one which cost less than the phone that i purchased.

I agreed to the phone because its been more than a month and i need a phone. They said they will send it within 5-7 days. Its been a week and now they tell me that we cannot send a new phone. I dont know why they cant send. They are not giving any reason except delay in resolution. What a pathetic company. The employee at the service center says, this phone no one has, not even me. What a big deal. If no one has than i guess the company should stop selling it on online website.

I need a resolution.

Jul 19, 2016

Complaint marked as Resolved

Company has not taken any steps to resolve Their email address is -- [email protected] - they have only replied with an apology email. They said they will give me a replacement new phone however now says we cannot give. Xiaomi Hotline: 1800-103-6286 Below is the email from Xiaomi customer service representative. Hi Mr. Fernandes, Greetings from Mi India Customer Support. My Name is Swapnil. I certainly understand your concern regarding your device which has been submitted at our service center for repairing. Do not worry as I will surely help you in this regards. Mr. Fernandes, I know that how it is important for you to get your device repaired by service center at the earliest. Please accept my sincere apologies in this regard. This is not what we expect for our customers to face it. I will forward your comments as feedback to our relevant department and will make sure this is not repeated in the future. I would like to inform you that your concern has been already escalated to relevant department for proper handling. They will surely get back to you when they will get the proper update on your issue till the time, your kind patience is humbly requested in this regard. I realize that at this point of time asking you to wait for some more time again would be disappointing, however, I hope you understand that it is very important for us that we provide you with the accurate and expedient resolution and I find that is the best way to be certain that your issue is resolved more appropriately. One more time I apologize for delay and I hope to keep you as part of our valued customer base for a very long time. Please know that steps are being taken in order to fix and improve the service of our company, so that such an event will never happen again. Your patience and understanding is highly appreciated in this regard. If you have further questions, please donâ€™t hesitate to contact me. I will be glad to assist you further. Thank You for being a valued customer. Have a great day. Sincerely, Swapnil Mi India Customer Support Website: www.mi.com/in Facebook: https://www.facebook.com/XiaomiIndia/ Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286

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Address: Mandsaur, Madhya Pradesh, 458001

Dear sir
I have xiaomi mi 4w mobile i purchased it last year date of 26/10/2015
Mobile detail is :- mi 4w price of online bill 12999 purchased from flipkart online billing date is[protected]
Imi no vg43560/mi ([protected])
My mobile is hang after restore and reset factory setting and confirm to all customer care of xiaomi
I called customer care of mi in ujjain but i am not satisfy with the customer care and his service
I want to change my mobile so please do the needful

Name sher singh panwar
Address of billing :- court parisar near post office district mandsaur madhya pradesh 458001

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Address: Bhavnagar, Gujarat, 364001

Website: www.mi.com/in

I've bought redmi note 3 from the official website mi.com on 20th june.
My order id: [protected]. I received a faulty product and did called the customer care 27 times. I did everything they told. Went to another city where they serviced it and they accepted my return but they never called back. Whenever i call them, they say your case has been forwarded to the concerned team and the same will be picked up at the earliest on high priority. They even took personal guarantee on getting reply in 48 hrs and then again 24 hrs after 4 days. But all of this was fake. They never actually did anything. Its 18th july and i'm still in misery with no phone for which i payed over a month ago. I have all the e-mails and call recordings of them of all this fake promises and lies. Help me use them to sue xiaomi.

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Address: 411057

I have order for mi power bank 20800mah 2 pieces order id- OID133494 but i have got eb power bank with printed EB MI and its erasing by hand. and its duplicate. and the customer care no is not answering .

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