Xiaomi India Complaints & Reviews

Job sheet number: hhin[protected] and hhin[protected]
Date of submission:[protected]:51:56
48 days has passed since i submitted my earphone but till date i have not got my earphones replaced.
If you can't provide proper service then why are you selling your products.
Your representative says that spare parts are coming from china; i don't understand they are bringing spare parts on foot or by cycle.
I have bought headphone to use it not to to keep it safely in mi service centre
If you guys can't repair my device or can't replace then please feel free to refund my money.
Otherwise you will be forcing me to go to consumer court for compensation.

Hello,

My name is ketan b patil, i had given my redmi 2 prime 16gb (White) at the official service centre ccom telecommunications pvt ltd, thane on 19 may 2016 because of some camera issues. I was told that motherboard is damaged which will be changed (Covered in warranty) and they promised me that i'll be getting ma cell phone in 10-15 days but that dint happen, after calling in your service centre they informed me that it will take more time.

On 20th june 2016, i again called service center, staff at service center had no clue about my device, they told me to call xiomi's toll free number. After having long discussion with customer care executives they told me to wait for another 10 days. After 10 days, guy at service center said i will be getting my mobile phone on 6th july 2016. On 6th when i visited service centre they were unable to give my cell phone and they are giving me some lame excuse for the delay. Last week i again called the service centre but your staff was unable to locate my phone and were giving excuses for the delay.

It's been almost two months since the time i have given my cell phone for repairing. I even asked for some spare phone which i could use as stand by, but the staff was so arrogant and refused to do the same. I would strongly no recommend your companies cell phone for its poor customer services.

This is the tocken or ticket number[protected] of my conversation with your so called "customer care executives". They know nothing apart from being sorry after every statement and their pathetic service.

I am tired of narrating same story to everyone, now it's a high time i have no patients,
Kindly arrange to
1) replace my old cell with new handset,
2) or i need warranty to be extended for wasting my three months
3) if this is not possible then i need my money refunded to me asap!!!

Yours
Frustrated and disappointed customer
[protected]

Order details
Ordered on 30 march 2016 order#[protected]
Purchaed online from amazon india

Very inferior quality mobile, screen broke with just i ft fall, went to the service center and they said it will cost around 3050/-, and since they dont have the spare parts they cannot repair before 7-10 days. at the service center many people were frustrated and some of them were even shouting at the mi people as they were waiting for phone repair for more than a month. so i realised that it's after sale service is as horrible as the phone itself. don't buy these low grade chinese product, spend some extra money and buy a better brand. today on 11 july (after more than 15 days) 2016 i again inquired about the repair of my phone and they said they have not received the spare parts and probably will take a months to repair. xaomi is a cheap filthy company which dosent even have spare parts to rapair its inferior quality phone. after all these gadgets are of chinese companies, nothing much u can expect

My name is Sachin kumar and i bought MI note 3 around 15 days ago after getting and returning it 3 times becouse all handset had many problems.
By the way my complaint is ragarding to my handset and service centre.
30th june 2016 I went to daryaganj branch service centre and took my phone and as they said I have to wait only for 3 days. After 3 days I can have my handset with no any problems. I went after 3 days to collect my phone but again with no any reasons they said that I have to wait for 5 days more.
I said ok...and
I went after 5 days and this time the xiaomi service centre's authority explained me nothing and i heard once again that I have to wait more 15 to 20 days.
I raised my voice that what is happening? What are you doing this to me?
I have kept so much patience but you guys are telling me to do more wait.
Whay should I do this?
They say that come after 150 to 20 days then we will talk.

I kept patience and now I am frustrated and now it is very hard for me.

Once I bought this phone first time, I returned it after 2 day as it had jack problem. Second and third time also i faced this problem.

Finally when I'm having this handset...now it is in service centre and NO ONE is responsible there to answer me .
I dont know the problem of my phone and daryaganj service centre's poeple is not responding me enoughly good.

Whenever I call to service centre to know the updates and I say my name, they suddenly disconnect the call always.

So I am very tired with this this thing and i wand my phon as soon as possible or i want my money back. I cannot bear all these things.

I have bought redmi 2 prime from flipkart on[protected]invoice attached) but continuously i was facing problems such as low battery efficiency, low volume, touch unresponsive.. & suddenly my mobile got switched off then i visited the nearest mi store located at malviya nagar & asked them to resolve my problem asap, in return they generated a receipt & told me that my mobile will get repaired with in 15 days.

Now its more than 20 days but i haven't received any update regarding the same.

This is to inform you that i have received fake mi xiaomi battery bank. i was shown the orginal one i had ordered for the orginal one but i got it fake.. the packing its self is fake no trade mark of xiaomi. my transaction number[protected].
Order number[protected].
Tn id[protected].
Reff no[protected].

Hi team,

I am suffering from your third class service from last 1 and half months and still didn't get my phone back in working condition.

Around 1 and half month ago my phone stopped working so i submitted it laxmi nagar service center which mi's authorized service center but after keeping it around 7-8 days they inform me that i have to submit it in to another service center and i. e in daryaganj in delhi only after submitting there they kept it around 1 month and when i asked for update they told me that there is some 'motherboard' issue in my phone and need to be replace and they are not receiving parts from mi. so they and customer care executive suggested me to avail the pick mi service and get back the phone from daryaganj service center and i did the same after one week my phone was taken by one your executive due to pick mi service and after 1 day i got call from you and informed that my phone does not come under warranty because its seal has been removed and some screws are missing internally. as i explained all the scenario there is not my fault it was already operated by mi's authorized service center.

I am forwarding you all the mail conversation that has been done till now and mail from manager of daryaganj service center regarding same.

So i want to request you that i have already been suffered mi in last 2 months kindly look in to on priority basis and fix it asap.

Moreover all other mobile brands have much better service then mi in any way and they used to provide an alternative phone in case there is any issue which takes too much time to fix, its been almost a 2 month now and i still don't know weather my phone is going to fix or not and when that makes me think about my decision that i took while buying mi phone and due to this exp i will never go for mi now and will explain what happened to me each any every social network and i have.

Hope after all this you guys may do something in my fervor.

Thanks,
Pankaj sharma

I have submitted my mi 4i in mi service center, rohini on 23 may 2016
Motherboard of the phine is to be replaced as it is lagging apllications and affecting hardware of phone like speakers.
Phone is still in warrenty and they promised to return the phone after repairing within 25 days
Today it is more than 1.5 months.
I have registered my complaint on mi hotline and complaint no is[protected]
Hence i still have no response from any of their representative.

The worst after sales service. My mi4i phone which is in warranty was not starting because of some rain water logged inside it due to my mistake but that is different thing. I visited mi service centre in malad west, mumbai i was informed that my motherboard has been short circuit and it will cost rs. 10600 to repair it and was also adviced to buy a new phone instead. But after that i just visited to a local repair store and there i found that in my phone the power strip was not working and i got it repaired for just rs.1200.

Hi i have purchased mi note 3 32gb. It's giving me software issue while connecting with wifi network. Everytime it's crashing. I am out of india now and will be back at 4th august. I purchased this phone from flipkart. As soon as i get this i boarded to out of india for some project. It's getting hanged if i make call from what's app. I have upgrade the software but no use.

I had given my mobile phone at the official service centre in indore, m. p. on 4 may '16 facing some performance and sim reading issues. i was told that mother and daughter board is damaged which will be changed (covered in warranty). on 17 june '16 i was told by the service centre in charge that the service centre has been shut down by the company and i had to take my un-repaired phone back.

Again on 22 june'16, i requested for pickmi service where the company will pick up the phone from my address and repair it in 7-8 days (as told by the customer care representative), its been 18 days and i still haven't received my phone back and the company had no idea when it will be repaired. all i'm told at the customer care is to wait for few days.

I have registered some complaints with the company, i was told to be contacted by the complaints departmentu in 48 hours but that didn't happen.
Complaint no. - 1967856

So, overall its been more than 2 months i haven't got my phone repaired from 1 year warranty slab.

What do i do now?

Mobile is working through muse is ok but there touch pad [screen touch] are not work from the 09/07/2016 7.00 am. we are formatting and update also, but problem are not resolved. so you tell me what i do about this and how,
Because there are no any your service center near by me. pl also clarify how many days you get for solve this problem,
Serial number: imei - [protected]
Order placed: 14 october 2015
Amazon.in order number:[protected]
Dispatched on 15 october 2015

I purchase mi ear phones from mi website 5 month before.
After 1 month it's not working good. I submitted to mi service center and they said you will get after 13 days but they returned after one month.
After using 15 days same problem occurs
I was again submitted the earphones on 24th may 2016.
And i am waiting till now (10 july 2016)
When i called to mi toll free number, they said that the product is not available wait for sometime
I can't understand how much time
This is my first experience with mi
I understand that all the chinese product is chinese which have no garuntee...
The worst product which i use ever...

I have bought redmi note 3 phone on 22 june 2016. from the day 2, it was hanged. i have contacted their customer support team on mail and call various times (8-10 times). but they haven't respond me even single time.
I have sent image of phone during hanged also i have called there support team as well as post on their official twitter account but i didn't get any resolution.

Please help me.

I have given my mi4i to the xiaomi service center on 28/05/2016 but haven't got it back yet and all i'm getting is useless excuses that the parts are not available, go and talk to the customer care and we can't do anything about it. i even talked to the customer care and they said that they will look into the matter and it has been more than 15 days since i talked to them but there is no progress in my complaint. i asked the service center to return my phone but they have damaged it even more and the phone is now not even switching on. what can i do now, i'm facing lot of trouble due to this.
Please help!!

I have tried reaching the customer support toll free number for 17 times regarding mi account activation issue. many executives disconnected the phone without directing me to the proper stages. each of the executive has suggested me 17 different ways to reset my phone. since its quite strange that i am struggling for the past 15 days for the same issue. kindly help me out in resolving the issue

Name :amruth raj
Mail id :amruth. [protected]@gmail.com
Contact number : [protected]

I have purchased a mobile (model xioami redmi 2 ser no [protected])
From your firm on 18 july 2015 which become faulty since 09 april 2016 and
Deposited to your service centre at shillong, meghalaya vide their work
Order no. 536 of 09 april 2016. after lapse of more than 3 months neither
The set has been repaired nor any positive response received. on
Contacting your service centre they informed that the accessories have not
Been received from company so we cannot do anything and also told to take
Your mobile back.

Please look into the matter to repair my mobile at the earliest or to
Replace the same otherwise i will compel to knock the doors of consumer court

Thanking you.

Nikhil agrawal
Jobsheeet number - js[protected]
Complaint reference number[protected]
Issue - 3.5 mm audio jack was not working
Model name - redmi note 3 32 gb gold varient
Date of purchase 7 april 2016
Date of product submission in service centre- 30 may 2016
Promise date on which i could get my phone - 15 june
Todays date 9 july 2016
Phone submitted in bhopal service centre m.P. Nagar
I had submitted my phone on 30 may amd they promised me that i will get it back on 15 june i went to service centre but people are refused to answer any question and i didnt get my phone till today whenever i called on cs they told me lack of availability of spare parts
I nee my phone please
Contact name - nikhil agrawal
[protected]
Email id- [protected]@gmail.com

I have my mi note 3 and its not working from[protected]
I gave my phone to mi exclusive service center gurgaon "g-02, ground floor, parsvnath arcadia, sector - 14, opp. to motoroala buidling, gurgaon, haryana 122001" even they are picking up the phone:[protected]
Today is[protected] and its not repire. when ever i visit or call them they said it will done next week or rigth now we dont have mi parts so wait,
If you guys dont have parts then please your center or refund my phone cost back,
Dont buy mi phone pathetic services "they dont have there own products parts"

I'm from jaipur (rajasthan).

This company's service center is wrost wrost wrost...

They don't repair any cell on time. if phone has any small problem they will say it will be repaire in 1 mnth. while problem can be solve in 1hour.
Bt they will not repair it on that time...


I wanna to say all o[censored] don't purchase this company's mobile ever.