Xiaomi India Complaints & Reviews

I had given my mobile phone at the official service centre in indore, m. p. on 4 may '16 facing some performance and sim reading issues. i was told that mother and daughter board is damaged which will be changed (covered in warranty). on 17 june '16 i was told by the service centre in charge that the service centre has been shut down by the company and i had to take my un-repaired phone back.

Again on 22 june'16, i requested for pickmi service where the company will pick up the phone from my address and repair it in 7-8 days (as told by the customer care representative), its been 18 days and i still haven't received my phone back and the company had no idea when it will be repaired. all i'm told at the customer care is to wait for few days.

I have registered some complaints with the company, i was told to be contacted by the complaints departmentu in 48 hours but that didn't happen.
Complaint no. - 1967856

So, overall its been more than 2 months i haven't got my phone repaired from 1 year warranty slab.

What do i do now?

Mobile is working through muse is ok but there touch pad [screen touch] are not work from the 09/07/2016 7.00 am. we are formatting and update also, but problem are not resolved. so you tell me what i do about this and how,
Because there are no any your service center near by me. pl also clarify how many days you get for solve this problem,
Serial number: imei - [protected]
Order placed: 14 october 2015
Amazon.in order number:[protected]
Dispatched on 15 october 2015

I purchase mi ear phones from mi website 5 month before.
After 1 month it's not working good. I submitted to mi service center and they said you will get after 13 days but they returned after one month.
After using 15 days same problem occurs
I was again submitted the earphones on 24th may 2016.
And i am waiting till now (10 july 2016)
When i called to mi toll free number, they said that the product is not available wait for sometime
I can't understand how much time
This is my first experience with mi
I understand that all the chinese product is chinese which have no garuntee...
The worst product which i use ever...

I have bought redmi note 3 phone on 22 june 2016. from the day 2, it was hanged. i have contacted their customer support team on mail and call various times (8-10 times). but they haven't respond me even single time.
I have sent image of phone during hanged also i have called there support team as well as post on their official twitter account but i didn't get any resolution.

Please help me.

I have given my mi4i to the xiaomi service center on 28/05/2016 but haven't got it back yet and all i'm getting is useless excuses that the parts are not available, go and talk to the customer care and we can't do anything about it. i even talked to the customer care and they said that they will look into the matter and it has been more than 15 days since i talked to them but there is no progress in my complaint. i asked the service center to return my phone but they have damaged it even more and the phone is now not even switching on. what can i do now, i'm facing lot of trouble due to this.
Please help!!

I have tried reaching the customer support toll free number for 17 times regarding mi account activation issue. many executives disconnected the phone without directing me to the proper stages. each of the executive has suggested me 17 different ways to reset my phone. since its quite strange that i am struggling for the past 15 days for the same issue. kindly help me out in resolving the issue

Name :amruth raj
Mail id :amruth. [protected]@gmail.com
Contact number : [protected]

I have purchased a mobile (model xioami redmi 2 ser no [protected])
From your firm on 18 july 2015 which become faulty since 09 april 2016 and
Deposited to your service centre at shillong, meghalaya vide their work
Order no. 536 of 09 april 2016. after lapse of more than 3 months neither
The set has been repaired nor any positive response received. on
Contacting your service centre they informed that the accessories have not
Been received from company so we cannot do anything and also told to take
Your mobile back.

Please look into the matter to repair my mobile at the earliest or to
Replace the same otherwise i will compel to knock the doors of consumer court

Thanking you.

Nikhil agrawal
Jobsheeet number - js[protected]
Complaint reference number[protected]
Issue - 3.5 mm audio jack was not working
Model name - redmi note 3 32 gb gold varient
Date of purchase 7 april 2016
Date of product submission in service centre- 30 may 2016
Promise date on which i could get my phone - 15 june
Todays date 9 july 2016
Phone submitted in bhopal service centre m.P. Nagar
I had submitted my phone on 30 may amd they promised me that i will get it back on 15 june i went to service centre but people are refused to answer any question and i didnt get my phone till today whenever i called on cs they told me lack of availability of spare parts
I nee my phone please
Contact name - nikhil agrawal
[protected]
Email id- [protected]@gmail.com

I have my mi note 3 and its not working from[protected]
I gave my phone to mi exclusive service center gurgaon "g-02, ground floor, parsvnath arcadia, sector - 14, opp. to motoroala buidling, gurgaon, haryana 122001" even they are picking up the phone:[protected]
Today is[protected] and its not repire. when ever i visit or call them they said it will done next week or rigth now we dont have mi parts so wait,
If you guys dont have parts then please your center or refund my phone cost back,
Dont buy mi phone pathetic services "they dont have there own products parts"

I'm from jaipur (rajasthan).

This company's service center is wrost wrost wrost...

They don't repair any cell on time. if phone has any small problem they will say it will be repaire in 1 mnth. while problem can be solve in 1hour.
Bt they will not repair it on that time...


I wanna to say all o[censored] don't purchase this company's mobile ever.

I brought a Mi phone 7 months back but was facing a problem wherein I cannot hear anything on phone unless put on speaker.
Incidence date 8th July 2016
I went to service centre in Pune. TVS electronics Pvt Ltd. Firstly, their phone number was out of service. Secondly after going their they needed the bill and cannot trace the bil.. In the world of digitization who carries a paper?
No help and co-operation in the same.
Then finally on my own accord I found it.
Then they checked it and said that the mother board needs to be replaced, which will take 45 days or more and phone is to be kept with them?

How is this justified? What will the customer do without a phone for straight 45 days and what will the service centre do with the phone for 45 days? This is no customer service, where you have an infrastructure just for namesake. Moreover, the attitude of the staff was very rude.

Sir my mobile redmi note 3 had problem in gyroscope so i told them to replace it after registering for replacement i was supposed to have a callback about confirmation in 24 hours as told by them but instead of this they called me after 10 days and up untill now my phone has not been picked up and it has been 33 or some days
Date of registering for warranty 5 june 16
Date of confirmation call 15 june
Ticket id 1805959
Everytime i call them they say that my problem will be resolved in 2 to 3 days but nothing happens i keep on calling and mailing them everyday

I have ordered mi 20000mah powerbank on 4th may 20016.
And i raised replacement request on 19th may 2016.
Then on 9th june they told me to deliver product on own expense.
So, i sent it and it got delivered to them on 13h june 2016.

Replacement request id:[protected]

Its been more than 2 months still yet to receive product.

I follow-up every second day and get only false promises that soon you will receive it.

Worst service ever faced.

I was buying mi4i on this february and it having some problem like touch and heating issue so i visit service centre and excutive took my phone for 15 days . after 15 days i visited service centre .later, excutive said mobile spare not available so it take more time nd 13 may gave my phone in mi service centre in delhi (district centre) till today i visit service centre again he said spare part not available.my mobile number [protected] and email id [protected]@gmail.com sir plzzzzzzzzzzzz help

Dear sir,
My name is japan shah
My mobile is given 19/5/2016 on service center baroda.
Mobile problem is not solved in 1.5 month it is very let.
My mob job sheet no - js[protected] given date - 19/5/2016
Service center & company can not given clear feed back
Please speedly my mobile given good condition.
Company is notgiven propar feedback.

Hi all,

I purchased redmi note 3 recently in june, and the phone unfortunately locked due to forgot pattern error. i dialed toll free number and they suggested me to check in nearest mi store. i live in gurgaon and dialed their service center number in gurgaon, only to end up in endless attempts for the past 3 days with no response. i can't use my new phone and this is the worst customer service ever encountered! please get this fixed asap!

Mi service center number: [protected]

Thanks,
Akarsha

I received a xiaomi redmi note prime yesterday ordered by the mi site but its too much hanging and not work properly. my order no.-[protected].
order date: 2-7-2016, received date[protected].
please resolved the problem as early as possible.

I bought my mi redimi note 3 just 2 months ago. Only after few days it started there were many problems with the phone. There was network issue, it started hanging, its finger print sensor didn't work. There was auto on-off issue with the phone as well.

I went to mi service centre in janak puri. They took my phone for repair but even after 20 days i have not got my phone back.

I have given my mobile phone in the servicing center in hyderabad, kukatpally on 25/06/2016 and they have told me to wait for 30 minutes. after that, they told me that they will inform me on monday as they are still trying to find the issue. (service order number wxin[protected]

It's been nearly two weeks and i haven't received any information from the service center. i have tried to call on the number[protected] and i am getting responses like 'the number you have called is not accepting any calls at this moment, please try after some time'. i have tried to call this number more than a thousand times and the response is same.

I have reached customer care on [protected] to escalate this issue and here too they have told me that the issue will be resolved in 24 working hours.
But till now no response.

This is the worst service i have ever seen.

Respected sir,

I purches redmi-2 prime on flipkart.

I have problem in mic & camera.

I request for pick service of mi with no inquiry no [protected]. i pay rs. 189/- but my phone is not pick from my house in week. i lost my rs-189 and phone is same unrepair.

Then i submit phone at vadodara service center on[protected] he said your phone will be return[protected]job sheet is also attached here) but still i can not get my phone. & no one can give any answer about when my phone is repair.

Mi service center at vadodara not give reply he is said some unnecessary reason they said here old staff is not work properly and company resticated him. your employee is not work is not my problem & customer care is also said wait some days. but how many days. i also do complain in customer care with complain no - 1827321

Now i am tired to talk with customer care.

Please help me now i am tired and mentally disturb