Xiaomi India Complaints & Reviews

Hello,
This is regarding the complaint id 1867536.

I had purchased a mi earphones costing rs.999 from official xiaomi india website. it started malfunctioning within the warranty period. i approached the mi service center at vashi, navi mumbai, maharashtra, on 20th may, regarding this problem and they issued me a job sheet (hhin[protected] and was told that the replacement earphones will reach on or before 20th june. i was said i will be contacted by the service center when the earphones reaches them and i will have to collect it personally from center.

I received a call from the customer care on 18th of june, two day before the said 20th june, saying that the replacement product will be directly shipped to the address corresponding to the original order id of the earphones. the address was of the previous office and i wanted it shipped to my new office address. for this, i was told by the customer care personnel to order any product from the official xiaomi website and cancel the order and provide that new order id. the replacement product will be sent to the address corresponding to the new order id. like said, i ordered a xiaomi enhanced blue led light with order id [protected]. i was told that the product will reach me just any online order within the usual 4-7 working days.

Now it has been more than 2 weeks after the said date and i still have not got my replacement product. i contacted the xiaomi customer care 5 times in this time and still have not heard anything useful from them. they do not even know the whereabouts of the product and just tell me to wait. i had requested a callback with the status of the product and still have not heard from them even once. it is always me asking about the product. today i called again and asked the call to be transferred to the higher authority as nothing could be done by other representatives. after long waiting i was attended by a personnel. she said the same like others, to wait more. she was not willing to introduce herself to me. after long asking she said her name is varsha and she is the floor supervisor, which also i think is a lie. the way she was talking also was very unprofessional. when she was asked to tell her name and designation, she refused blatantly. after much asking she told me the name. during which she was yelling to her counterparts in a very bad and derogatory way that i am asking her details. as far as i understand, the representative should introduce with their name and designation before attending the customer's concern.

I have given my mi5 for repair which is having minor display problem. It's been one month since my device is with customer care (So called technical center). Only i have received update is there is no availability of parts so wait some times (This some time converted into one month till they don't have parts but they have fresh stock of mi5 every week!!!). I have also check online about other customers of xiaomi they are also having same problem, even some of them have waited 2-3 month for spare parts to be available but still its not available it's strange.
Servie req number : [protected]

Received a defective case for redmi note 3 on 30-6-16
order id [protected] date 27-6-16
it was delivered at my home and i opened it after reaching home at 9.30pm
the packaging was fine but the case was bent at two spots.
so i placed it back in the packaging and called the customer support next morning but failed to connect after several tries. so i contacted the customer care via online chat. the support executive...

When i was upadate my MI4i MIUI 7.3 to 7.5.0.1 from that time my buttons not working properly some time they start working and most of the time tgey not.
I can't even able to go my home page for open a new application when i already open a old application because the home switch is not working.
So please solve this problem and i[censored] can't than give me a link to download my old MIUI 7.3 i can't afford this problem too far...

I have given my mobile for servicing in
Xiaomi service center, TVS Electronics, no 4M-403, Kammanahalli Main road, Kalyan Nagar, Above KFC restaurant.
Kalyan Nagar branch on 4th May 2016. Two issues were identified by discussing with service center representative Yasmeen :-

a) Display problem b) Motherboard Issue

It was said to me that I would get back my phone after 10 - 12 days. It is now almost 2 month, I don't have phone in Hand.

Also I am facing following challenges :-
a) The service center don't pick up phone. Even they pick up they say would update by 5:00 PM but no updates comes
b) Today morning I went to service center, the representative was rude, was not talking to me properly and after standing for 10 mins they told me I would get the phone after 1 week.

Ravikanth Escalation Manager dont respond at all..
God knows when I would get back my phone.
Mi Guys .. please respond.. and atleast come forward and talk to customers..

Can I have status on phone and how soon I can get it??

Job Sheet no : WXIN[protected]

I have mi 4i mobile phone.i bought it from amazon. I have facing problam regarding network problam, when I call up any ph no signle has been lost nd the speed of mobile is very slow. when I visited ur service center then the expert o[censored]r company he told me we have to change the mother board he told me its the process of 15 days thts why Im realy fad up to u nd ur service.
Pls.give me.salution as soon as possible.

Xiaomi please clear our rental and salary payments it has been more than a year, we have tried calling Mr.Ravikanth - [protected] ( he is very abusive and rude )or Mr.Manu Jain on [protected] ( he says he is only a Managing Director for name sake ), will somebody from Xiaomi make our payments

I bought a mobile phone which is redmi prime 2 (16) gb by snapdeal on 12april2016 after 10 days mobile phone was heating and battery backup problem. i submit phone on31 may 2016 in service center rewa and expected date on 14 june. but till now not return my repaired mobile phone. he said that he require more time... please help me and provide the service urgently
Ankit pandey
Mi redmi 2 prime
Job sheet nu. js[protected]
Mobile number.[protected]
Serial number.[protected]

I have placed an order to buy xiomi note3 on 17/06/2016 via order number[protected] which i did not received till 30/06, finally i requested to cancel my order and provide me refund, but till date no refund has been made, and when inquired from the customer care they say first when we receive handset in our warehouse only then we will refund the money. my dear officials kindly make me understand when i have not received the handset how will we return it.

I request the higher authorities to kindly look in the matter urgently and resolve my problem

I buy redmi prime 2 mobile. one month better performance after one month letter bettery issue or update issue or call end key not working on call time many time touch call end key but not end call or broswer also not working start downloading phone automatic vibrate or sound not clear camera not clear i want to return this phone buy another model mi product can you help my.

I bought this phone from http://www.mi.com/in/. After they delivered this phone i faced issues with network fluctuation & battery issue. I complaint them, than when ever i mail him they just replied the same, like a template based reply, I have also attached screenshot for this. It already 10 days, but there is not solution i got. they are also not giving any expended warranty for that, they saying will give you warranty from starting date

I bought redmi note 3 in june, i got starting problems in 2-3 days and i contacted mi toll free no. they sai to upgrade into highest miui version and i did. i used it for 2-3 days and conatcted again but unable to contact.when i again contacted they saidn keep using phone after reset.i do factory reset but nothing happened.i ask for exchange they denied by saying its 2 days above and said i[censored] r having soo much problems our member must submit a return compaint. i got dissatisfied. now my phone sometimes get hanged and got power off and starts heating upto(40-45deg).my phone app automatcically get closed. i am having problem in censor (fingerprint) unable to use sometimes.during a call if i want to use speaker to want to cut it i am unable sometimes.restarting problem is still there.i just give very poor rating to mi.

I have purchased Mi4i Mobile phone from Online Flipkart Website on 28/10/2015 with IMEI no. : [protected]. My phone had a charging problem and touch screen problem on 18/05/2016 and i have submitted the phone on 19/05/2016 to the Xiomi Exclusive Service Center in Vadodara at Trident Complex. They created the jobsheet with no. : JS[protected] (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on[protected]. I am constantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the after sales team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Abdullah, Mayank, Dharam, Ramakrishan, Harsh (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. Neither call has been transferred to After Sales department. No provision for spare phone is available as told by them and neither for replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.

Yours Sincerly,
Vivek Shah

I ordered a earphone from Xiaomi on 29-May-2016 for my sister. Order number : [protected]. It was received by her in laws on 01-Jun-2016. Being a working woman she couldn't open it till Sunday. To our horror, she found the box empty. The package was not tempered with. That means it was missing from the origin itself. On writing to customer care they bluntly replied it's more than 24 hours so we cannot do anything. I am not sure if anything can be done now. But still I want to report it.

My Mi redmi 2 phone was defective and was submitted for repaird on 1 June 2016 with service id xio[protected] via mi pick up service and yet not repaired by Mi. First they supplied defective phone + not repaired in 45 days.
One can check this request id on gadgetwood website.

I was facing microphone problem in phone. so i went to the nearest service center on[protected] which is located at 102, piyuraj chambers, swastik cross road, c g road, ahmedabad - 380009, next to honda bikes showroom.
My job sheet # is wxin[protected].

They have given me the time limit of 15 days and already one month has been passed and still they are telling the same reason as they have not received the parts from the company, their excuse has made me to shed another rs. 10, 000 as i have purchased a new phone and because them i had suffered a huge financial loss as i was not bale to make contact with my clients.

You are requested to take strict action against them and i want repay for my financial loss.

This is to bring your kind attention that after shopping a value - able phone xiaomi (mi note 3, 32gb, golden colour) from your esteem company. after 2 week phone suddenly get shut down (died) which is not at all acceptable, so i visited the near by service center (customer care) kamla nagar, delhi. they submitted the phone by replying that phone was dead and it will take approx. 2 week for rectifying the problem. after their reply i was really shocked that how its possible that a new phone was dead in few days o[censored]se. however i received it with a ray of hope that i will not encounter any further issue but soon after receiving it. new problem starts like - network & range issue, getting heating and hanging. after that i visited to another service center, rohini, sector-7, delhi, for the new problems (, getting heating, hanging and network (range) issue. service center executive told me that your phone problem will be short out within 2 days. i agreed and submitted my phone at their. after 2 days, i received it network problem got resolved but other problems remain same. after 1-2 days phone got died"again. now i fed up with the phone and the service which was provided by the service center. i already lodges a complaint in consumer complaints but my problem not resolve till date. i would like to inform the company and service center as well, that i am not their servant. as consumer of their product, i paid a huge amount for the"good product and best service"which i not received till date. now i decided not to visit again and again to the service center for the problems, i am not satisfied at all with the phone and the service. so experience of new phone was"bad"and service center experience was really"pathetic". now i want refund of all the money with compensation charges of my transportation and the leave taken from the office.

I bought a MI 5 very recently shelling out 25 k, but within 2 months there is a problem with mother board. They initially promised to resolve the issue within 2 or 3 days but now they say that it will take more than 15 days. This is ridiculous!! I asked them for replacement since it is a new set but they are not ready for it.

I will be travelling in 10 days and they are not ready to provide any kind of service . They place the call on hold for half an hour and vanish. I realy need the set within next two days.
Please help me find a way out

My phone was under warrante and i had problems regarding network so i gave my phone to customer care executive and they fixed the network issue but after 2-5 days the network issue again started and on 5-may-2016 i again went to the customer executive of Mi company and they asked to submit my phone to them for 20-25 days and from thensince 2 months till date 4-july-2016 they are not giving proper answer to me and not giving my unrepaired phone back to me so please help me am a simple poor man i bought this mobile with my 2 months salary .. Please i need some help from you people

Hi,

I have purchased Mi4i in oct 2015. In March 2016 problems started coming in. Handset got restarted/ switchoff many times in day or dead sometimes. I have submitted this to customer care 4 times and they replaced Motherboard 2 times. But same problem continues. And no stand-by phone given to me during this period and visited Customer Care multiple times. But no positive response and said there is manufacturing defect in motherboards. And they told they can just repair it and you can visit again if again problem comes. I am very much harassed by Customer care, Service Centre officials. Expecting some help from you in this regard.

Jobsheet No - WXIN[protected]
Jobsheet No 2: WXIN[protected]
Jobsheet 3: JS[protected]

please help in replacing my mobile and i want compensation from company the amount i have spent on Data downloading, spent on petrol, Mobile calls, Harrasment as Minimum of 20000/- atleast.