Xiaomi India Complaints & Reviews

Its not working on my redmi note 3... Purchased about a couple of months ago...Do something...its the worst product of mi i have ever used... contact me at [protected]...ASAP

I am not someone who goes and writes review about anyone or anything...but this place, my god is undoubtedly the worst service center i have seen in my life...not only are the people in charge rude they have no idea what they are doing... gave my phone for repair at this service center (i[censored] want to call this that) they said 14 days for repair took them a whole 3 weeks...okay i will choose to ignore that people are hardly able to meet deadlines especially expecting that of a Chinese(intentionally being rude so that it enters the thick skull) manufacturer. I should have thought of that while buying the phone...anyways after 18 days i kept calling them for three days no one ever attends or calls back...finally fed up i sent my friend to go to the service center...they wont even acknowledge her...she stood there for 45 mins and i had to call up customer care to make them convince these people to acknowledge a fact that a human being has spent 45 mins staring at their sorry faces...it took a week more for them to repair my phone...And exactly after 4 days of proper functioning the phone is facing the same problem again...I would like to ask 'MI', is just selling phones in bulk their only target...or does "quality" even picture in there business model...A very very very disappointed customer...I am sorry if i have come off to be rude but there is only that much patience a normal person can have.
Service center : Xiaomi center, Anna nagar east near vasanth bhavan, chennai.

Dear Sir/Madam,

I have purchased Mi 4i device from Amazon and due to some defect I have submitted it to the Mi service center Ahmedabad near judges bungalow. They have told me that you will get your phone within 10 to 15 days. But even after more than 20 days there is no update. Whenever I call the sevice center, they have only one reply, "We do not have Mi 4i parts available, you will get your phone as soon as we receive the parts". And there is no estimation when they will receive the parts.

I am tired of calling them as every time they give me the same reply. Here I am mentioning details of my phone.

Model : Mi4i 32 GB
Warranty : Yes
Submitted date : 11th June, 2016
Job sheet no : WXIN[protected]
Price : 14, 999/-

Please help me to get my device repaired.

Email : ravi.[protected]@gmail.com

Thanks

My model xiaomi red2 service center send today currently 30 days completely, but today not receive my phone, today inquiry me, but not completely answer give me service boy, my service order invoice no.183392, please i request you sir, arjantly my complaint answer.

Dear Sir/Madam,
My new purchased Mi5 phone gone faulty in 9 days and waiting for replacement.
On 21 June 2016, during the night, it stopped suddenly and never boot again, I tried to recharged but not charging symptoms and no response. It was dead. Immediately next day I send mail to customer support and they replied with customer complaint number:[protected]
Now every day I am doing follow-up with online chat as well as call center for this issue but they have not yet send guy to pick up the old faulty handset and no clear idea what is TAT and SLA in Xiaomi customer support.
Every time when i was calling i am getting very generic answer like "we have escalated your issue to concern team and they will contact you very soon" no idea how many days or month they will take.

If Xiaomi taking advance money from customer then whet not providing replacement immediately if device failed in 10 days?
My experience about the service us one of the bad service and support i realized end of the day because no one knows TAT and when this complaint will be resolved.

Still after 10 days i am waiting for replacement.

As i have given my redmi note 3 to service center from past 25 day just to change the charging slot but till now i have not got my phone after that i called them and they are asking for more 15 day. so is this you'r service, had i have taken the phone for service center or for me.. so just fix this problm as soon as possible or replace it.
name : darshil rathod
imei=[protected]
modle : redmi note 3 gold 32 gb

Dear All, this is really disappointing that your after sale service is terrible and full of false promises, i had given my phone on 14th June 2016 due to some minor problem with its microphone, as i was given the time for 10 days maximum and was asked to get it collected by 23rd june 2016, but to my surprise the phone is still not delivered yet (01.07.2016), as i am a smart phone user and i use it for my personal and professional use, and not having a phone is causing a lot of personal and professional problems, no i request you to please look into the matter and resolve the same as soon as possible...

Dear sir/ madam

Today i went to service center with redmi 2 prime of adress ahmedabad mi exclusive service center, 102, piyuraj chambers, next to honda bikes show room, swastik cross roads, c. G. Road, ahmedabad-380009. And my phone is in warrenty then also the service center incharge given me that my phone is not in warrenty. Kindly provide good service otherwise your company has no reputation. I am sitting there and i observed that who ever come with warrrent device the service center incharge give only one reply that there is water inside ur phone so it will not come under warrenty. And shocking thing is that we cant see what they are doing inside the room and they came out from room and said only one word there is water in your phone. Around 6-7 customers are back to home because they said there is water in your phone. The same answer also given to me that there is water in your phone. Then i ask about report so in report they did not specified that due to water my phone is not covered under warrenty. And when i given to local service person they said nothing about water only 50 rupee charge will happen and your phone is ready. The mi service center given me cost of repairing 5000 rupee. I am attaching the copy of report and my invoice copy kindly take the action. Now i will never buy mi phones today the worst experience i got.

Thank you
Email:- [protected]@gmail.com

It was really a bad experience with you guys. I had deposited my headphones for repair/replacement on 17th June'16. I was told it will be delivered as soon as possible.Its 30th today which means its almost two weeks now. I am leaving for Patna tomorrow and there is nobody to collect that even if it comes now. This is ridiculous and I am really upset as a normal delivery doesnt take more than a week and this is taking so long.

Now as I cannot collect that in person nor my aged parents. I want it to be delivered to my place.Kindly do the needful .

Sir,
I have cell phone xiaomi mi4i there was a problem with the display as there were lines on the display. So I deposited it to the service centre in vashi in Navi Mumbai, Maharashtra the service centre told me that it will take 10-15 days to be repaired . I deposited on 16th june 2016 and the delivery date was 30th June 2016 after 10 days when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on
companies toll free number to register the complaint but they also ask me to wait .I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that the spare parts are still not available I don't understand when the service centre has given a 10-15 days delivery time and its almost exceeding the delivery date so why can't they help in my issue.
I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved.

Xiaomi — Cell phone not repaired on time


Sir,
I have cell phone redmi 2 Prime there was a problem with the motherboard as the camera was not connecting. So I deposited it to the service centre in LDH itdcl tech support the service centre told me that it will take 15 DAYS to be repaired . I deposited on 11 june and the delivery date was 25 June 2016 after15 days when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on
companies toll free number to register the complaint but they also ask me to wait its almost one and a half month I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that some spare parts have arrived but they have no information as if they belong to my cell phone or not so they have asked me to call again after some time t
o check whether my cell phone spare parts are available or not I don't understand when the service centre has given a15 days delivery time and its almost exceeding the delivery date so why can't they help in my issue.
I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved. job sheet no js[protected]

I brought redmi note 3 on 28 may 2016, i got so many problem like hanging and heat, i submitted my mobile to kormangala service center on 18 june 2016 after 10 days, i called to customer care regarding my mobile they told me its in process its motherboard not working properly. I asked him when i will get back my mobile they did not reply

Job sheet no. - wsini[protected]
Mobile no. - [protected], [protected]

Sir,
I have cell phone redmi 2 Prime there was a problem with the motherboard as the camera was not connecting. So I deposited it to the service centre in Gwalior in Madhya Pradesh itdcl tech support the service centre told me that it will take 1 month to be repaired . I deposited on 16th may 2016 and the delivery date was 16th June 2016 after 1 month when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on
companies toll free number to register the complaint but they also ask me to wait its almost one and a half month I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that some spare parts have arrived but they have no information as if they belong to my cell phone or not so they have asked me to call again after some time t
o check whether my cell phone spare parts are available or not I don't understand when the service centre has given a 1 months delivery time and its almost exceeding the delivery date so why can't they help in my issue.
I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved.

I was having issue with charging of phone. So i went to malviya nagar delhi mi service center. They formatted the phone and in that process motherboard get corrupted. This happened on 16 june 2016. They told me it will take ten days as they need to import the motherboard. Its been more than 2 weeks but i still haven't received my phone back. Even after constant follow ups i get the same answer that we are awaiting mother board. They are saying it might take another 1 month as they are not sure when they will get the mother board. Its pathetic service of xiaomi mi brand in india and they are completely harassing the consumers. It's in warranty period. I am attaching service order copy for your reference. Please help me. Ask them to give me a new phone as the warranty is not expired or repair and give me my phone back at earliest.

Sir i have purchased the phone on november 2015 but from next month the touch screen doesnot work properly and the phone hanged every time.but from april2016 the condition become worston 22nd of may, i went to dhanbad customer care they said it has touch screen and mother board issue and they create a jobsheet (js[protected])against it but one month have passed and they ddnot solve the issue though my phone is in warrenty period.every time i called they ssaid the parts are not available..
so plz help me i am in big trouble..plz try to replace my phone or change the parts as early as possible...
yours sincearly
koushik roy

Sir,
My name is Rajendra Surve.I purchased mi4i from flipkart.It had some motherboard issue so i gave it to andheri mi service centre to repair.I gave the phone on 28 April 2016, then it has been past 2 months that my phone is not repaired.I submitted the complaint at xiaomi customer care but they are not still helping me.I have also attached my jobsheet.

I purchased the product from flipkart in july 2015, had some problem regarding performance, went to service centre ujjain, they told to repair the phone within a week, it has been around 2 months now and still no satisfactory reply from service centre ujjain as well as head office xiaomi india.
they always shift 10-15 days forward.
complaint no given is 1903473

Hi,

I submitted my MI 4 at the Koramangala Service Center on[protected]. They said the motherboard is the issue and they will replace the motherboard (the phone is under warranty)

Service Order number : WXIN[protected]

I still haven't received my phone. Every time I call the customer Helpdesk, they say that the issue has been escalated. I am without my phone for a month now! The people who sit at the service center are the most inconsiderate lot I have ever seen.

Either provide my phone (repaired, of course), replace the phone, or refund the money I spent on the phone.

Regards,
Nishtha

I Had Purchased Mi Note 3 32GB in last month.After 2 week phone suddenly get shut down, so i visited the near By service center Kamla nagar.They submit the phone by replying that phone was dead and it will take approx. 2week for rectifying the problem.After their Reply I was really shocked that how its possilble that a new was dead in few days o[censored]se.After 2 week I got my phone with lots of problem like- No Network, Heating and Hanging.So Experience of new phone was bad and service Center experince was really Pathetic.Now I am planning to sue the Company as well as service center.So be Ready Now, we will met soon in court.

I have a problem in redmi 2 purchased on august 2015 through flipcart. So approached ascent technologies thiruvananthapuram for repairing the same on 20/05/2016 as per their information it is due to board complaint it will take 2 weeks for changing the same (It has warranty). I approached 3- 4 times the particular service center their replay is not satisfactory then i directly contact xiaomi but they havn't taken any action
Regret to say that xiaom's attitude is highly unprofessional

It already one month over but haven't recieved it yet

Please do needful