Xiaomi India Complaints & Reviews

I had placed an Order of Redmi note 3 number: [protected] dated 06/04/2016 in Flash sale of mi.com/in. But unfortunately the product I received was faded at the back of the product. The complaint was lodged via email on 13/04/2016 the day I received the product, along with the snapshot of the defect. I had sent more than ten reminder but to no response. Then complained to Grievance officer, Mr Pardeep from Grieanc e office called me and assured me that if i send back device on my own, they will refund the money along with mi protect money.. In good faith i had sent send the device to their ware house.. through Trackon Prime track courier dt 08/06/2016 vide consignment number 5547338, nicely packed and the same was informed to Grievance office through email. After that Neither did i get any reply from Mi Office or its grievance officer. Nor did i have received my refund of Rs 10375/- including Rs 375/- mi protect charges of one assist. the company Mi had failed to fulfilled it promise of HASSLE FREE REPLECEMENT WITHIN TEN DAYS
All the information is available and on record
I dont know what to do. Should i approach consumer court as company stopped replying me after they received the product.
I shall be highly obliged for the same..
Regards
Dr. Neeraj Taneja

I have given my Redmi phone to Malad service centre as there was some problem in the display(7th June 2016). It's within guarantee period. They said that they would give the phone within 7 days and they would call us. I have neither received any call from them nor they pick up the landline number. I have called them hundred times but never picked up the call. I wonder whether they are waiting for the guarantee period to be over.
It's disgusting. Third class service.

I purchase power bank before 3days. But it is not Woking since last 2 days.I purchase it by cash on delivery.
Please provide solution on urgent basis.
My mobile number is [protected].

Hi, I had bought Mi 4i last year and after 10months, suddenly it stopped working, battery was dead .As it was under warranty, I gave it to Service center at Pune, TVS electronics on 2-May-16 and they said it may take 10-15days and I will receive a message once fixed. The job sheet number is:[protected].

Now, its been 45days(17th Jun) and still I havent got the message. I spoke to xiaomi service center multiple times and their response is that we have escalated the issue and you will have to wait.Incident:[protected]
Question Reference #[protected]

Dont understand how long does it fix a phone, are there no timelines. How pathetic the service is..

Solution:I want my phone fixed asap

My phone was getting hot again and again so i went to malad west mi center. They formatted the phone and in that process motherboard gt corrupted. This happened on 02 may 2016. They told me it will take ten days as they need to import the motherboard. Its been more then a month but i stil havent received my phone back. It was in warranty period when this happened. Even after constant follow ups. I get the same answer that we r awaitin mother board. I am attaching work order for your reference. Pls help. Ask them to give me a new phone as the warranty was not expired or repair and give me my old phone asap

Most awaited mobile redmi note 3, after receiving mobile on dated 04.06.2016
Giving problem related hanging issue even using like whats app, facebook etc.

Regarding this issue i spoke to mi customer care on dated 08.06.2016 for replacementof mobile (He is not accepted my replacement request) he told to update with new version (Already updated) and local format the mobile but problem is not solved and new problem come related to heating the phone.

Again i called on dated 12.06.2016 for replacement of my mobile, he accepted my request but i didnt get any conformation call within 24 hrs, again i called on 13.06.2016 evening regarding the replacement conformation call, mi executive told me i will get call within 24 hrs.
I was waited for 24 hrs but didnt get any call from mi and on 14.06.2016
I got mail from mi mentioning that my replacement request has been canlcelled due to unable to reach on your registered no.

Now they are telling replacement is not possible due to expiry of replacement days within that is 10 days. (Even i was fallowing mi customer 5 days i received mobile).

Now situation mobile is gifted to my uncle he is steying in village and mi nearest sevice centre is in hyderabad which is 300 km from my village.
For my uncle not possible to go to hyderabad and repair the mobile, for this i have to pay aroung 2500rs which is not possible.

I request to mi to replacement of my mobile asap

The details of my email with mi for your reference.


Subject: re: hanging, heating issue - redmi note 3 [incident:[protected]]
From: "vijay kabaliye" wed, 15 jun '16 4:21p
To: "xiaomi india customer services" and others
View blocked images

Today morning i spoke to mi senior person regarding the replacement of mobile he told me replacement request has been generated, today i will get conformation call, yet i didn't get any call from mi.
My alternative no. Updated to mi is 9951xxxxxx.


Thanks & regards,


Vijaykumar kabaliye


Sent from rediffmailng on android


From: "xiaomi india customer services"
Sent: wed, 15 jun 2016 11:01:04
To: vijay. [protected]@rediffmail.com
Subject: hanging, heating issue - redmi note 3 [incident:[protected]]


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Hanging, heating issue - redmi note 3

Response by email (Tarun kanti) (06/15/2016 11:00 am)
Hello vijay,

Greetings from mi india. My name is tarun.

I understand your concern regarding the replacement of your redmi note 3 device pertaining to the order number: [protected].

I apologize for the inconvenience caused to you in this regard and i will surely assist you with your concern.

I would like to inform you that we have escalated the issue to the concerned team in order to receive an update on the same. I kindly request you to allow us some time to revert with an update.

I want you to know that we will do our very best to continue to meet your needs.

I appreciate your interest for xiaomi products. Please get back to us incase you have any further query. We would be happy to help you.

Regards,
Tarun
Mi india customer support
Website: www.mi.com/in
Facebook:https://www.facebook.com/xiaomiindia/
Web chat service:http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (Vijay kabaliye kabaliye) (06/14/2016 10:05 pm)
How this is possible
My first call for replacement request was on 12 june 2016 and request no. Was 1846714, your executive told me you will get confirmation call from mi. Even after 24 hrs i didn't get call from any your executive, again i called on13 jun 2016 evening 17:45 regarding the same.
Now your saying my replacement request is cancelled.?
I don't know the reason.
Presently the phone is not working properly and i want new phone.
Consider this mail as confirmation mail proceed for replacement procedure.


Thanks & regards,


Vijaykumar kabaliye


Sent from rediffmailng on android


From: mi india

Sir/Mam,


This is to bring into your notice that I had bought a Redmi Prime handset (IMEI-[protected]) from MI.com on 25th August’2015. The handset was working fine and I was happy with its performance till March’16. In the month of March there was an issue that IMEI number could not be fetched. I took the handset to Park Street service center situates at ‘20H Park Street Ground Floor Kolkata- 700016’, on 28th March 2016. They changed the mother board and delivered the handset on the same day, the new IMEI number -[protected].

The handset worked fine for 20 days from then and again there were issues like heating up, and one day it could not be switched on, I took it again to the service centre on 25th April 2016. They asked me to wait as they will deliver the same day but even after waiting for 2, 3 hours they could not repair so they asked me to come the second day. After 3 days I could manage to go to the service centre to collect the handset, but they could not deliver and the information that was given was that they have to bring mobile repair parts from Bangalore and they need 15 days time for the same. Again it is very upsetting that they do not pick up any call[protected]. After 10 more days I received my handset on 13th May 2016. This time also they changed the mother board, bearing new IMEI – [protected].
The very next day I found that the camera was not working, showing error ‘Can’t connect to camera’. Again I submitted it to the same service centre on 20th May 2016, with a TAT of 15 days for repair.
In between I called the customer care number [protected] several times and the service center as well but no solution provided. Instead twice I was called from MI India with number [protected], that my handset is ready for delivery, first time on 7th June and second time on 16th June, but the service center said that its not done. Today the service center manager said that the jobsheet number( manually written by them on 20th May) was wrong and there will be an extra zero "0", JSC[protected]( on 16th printed job sheet provided) and not JSC[protected](previous jobsheet number manually written by service center staff).
From last 3 months and 22 days I have not been able to use my handset, they are neither providing a replacement nor extending warranty and neither repairing my handset. Please take this as a serious complaint and help me getting a refund of the same.

Ordered a USB cable on 7 June, was delivered on 11 June but was physically damaged. Contacted customer service on the same day, was asked for screenshot which I submitted and then was asked to wait for a call back in 72 hours. Did that, still no response.

Contacted customer service again, spoke to advisors, didn't get a proper response, asked for a manager, I was shocked to know the same advisor is speaking to me with a manager's name. Then spoke to a higher supervisor Iftekhar who called himself the process head, told me he will arrange a call back by the end of the day. Still no call back received.

Next day, spoke to customer service again and asked for Iftekhar.. advisors confirmed he was not available and disconnected the chat. Contacted again, spoke to another Manager Sheetal who confirmed Iftekhar was just a supervisor.. Shocked to see even she disconnected that chat. The next minute I started a chat conversation again, advisors say she is not available. Then my chat was disconnected the whole day...

Now I'm stuck with paying for a damaged cable

Hi, my mi4i is in warranty and not getting charged. I have given in tvs electronics, kphb, hyderabad service center (10-may-2015). My order id :[protected]. They told they will replace motherboard. Its been on month now. Every week they are telling come next week.
Even chat support and customer care also not giving proper information. On month means really huge time. How i am supposed to attend calls if service centre keeps my phone more than one month with them. How we will get confidence in buying your company phones.
Seems like when we are buying your company phone, we should buy another alternative phone also. Please replace the phone or get my phone in working condition. We didn't except this much worst care you are giving customers. Your company is not at all bothered about customer satisfaction.
Please resolve asap.

My Phone is in warranty period. I submitted it in the service Centre to get it in working condition. It has been more than a month now. It is in Rohini, Delhi Service Centre. When I asked about the date when I would get my Phone back, they always maintain that it would take one more week but that never happen.
I am suffering a mental agony by this act.

Kindly take a corrective action to resolve my issue.

My phone is in service center from 75 days. They don't even give the contact details of the person in charge for the same. Customer care just tells that he can't help me with anything. They just repeat the things which I know ( like my mobile number, the date of submitting my phone, inquiry no, etc). And most of the time, they just hang up the phone.

I gave my mi4i for service to a service center on 4th July 2016. The charging jack was to be replaced. They told that the part was not available. They were no ready to tell when the part will arrive. After some discussion, they told that it'll take maximum one week. After a week, they say that it'll take another week The part is not available. Now after another one week, they say that it'll take another one week and that too they are not so sure. I've been suffering huge losses because of the irresponsible behavior of the service center. My phone is under warranty and that is the reason i had to give it to the service center. I even asked to talk to some senior person so that i can file a complaint. But they told me that they do not have any information regarding this.

SERVICE CENTER ADDRESS:
Delhi MI Exclusive Service Center, H-11, FF, KALKAJI, MAIN ROAD, NEW DELHI-110019 (Near Deshbandhu collage/ McDonalds)

What i want is the repair shall be done immediately without any kind of delay.

Dear sir,

I started using mi note 3 handset from the last 15 days. I am using bsnl 3g sim, west bengal circle and i cannot access mobile data pack from the handset even after proper apn settings. The sim works fine when i used it in a different handset. When i contacted the customer helpline i was bluntly told to switch to a separate sim (Network provider other than bsnl). But this is not a proper solution for me. I would like you to kindly look into the matter and sort it out at the earliest.

Regards,
Dr. Debashri ghosh

R/sir,
I had submitted my 'redmi 4g note' handset at your service center new tech solution vashi navi mumbai on 8.12.2015 regarding display problem and lock /unlock key problem. Till date (For more than six month) the problem has not been solved. Your call center and service center told me wait for some days. Sir i waited for last six month, now it is very difficult to wait further. Look into this matter and give your feedback at earliest. I have taken redmi 4g note as good handset but your services are not upto the mark. Every time you taken the feedback on toll free number regarding services of your call centers and service centers but i say they useless for me for last six month.
Thank you,
With regards
J g babar [protected]
Complaint no. Vzi/xm/15/04022

This is my second complaint. I had bought a redmi note 4g a year ago. My doter board is not working properly and i approached their service centre in chennai-run by tvs electronics. Two are run by them. Both said parts not avalilable, kindly leave the mobile ph and it will take min 10days to replace the board as they do not have stock. They everything has to come from china to blr and to chennai. I asked for charger - stock not available. It will take 8 working days is the reply. Two other service center's ph not working at all. I called the service center in bangalore, same reply. I do not why they are having service center's without parts. This is the problem with chinese companies-same with lenovo. Chinese do not trust indians, but wants to do business

Redmi note 3 purchased from Amazon & received on 9th May 2016. Set problem started from 11th day of receiving. Amazon escaped saying return policy restriction. Mi pickup service responded on 23rd May 2016, but no one yet came to pick the set for servicing.

The problem with the set was MIUI version : 7.1.3.0(LHOMICL) which is having so many problems(No network, not upgrading to higher version, hanging, etc., after rebooting). Followed instructions as recommended by u, but lost lot of data due to not responding by set. After completion of downloading new version exiting by saying "could not found source..." Lost lot of money till.

Experiencing worst service by Mi service center & Amazon.

Amazon/Xiaomi selling old version hand sets to customers & cheating to valuable customers.

I purchased the mi 4i phone six months back from amazon.com. Since i purchased this phone it was getting hitting problem. I thought it was new phone so might be having this issue. After month sometime phone get hang-up and sometime phone restart automatically. Last week suddenly screen was not working. I reached out to the service center and explain the same to them. They opened up the phone. There is some leakage issue from battery. They blamed me that its liquid damaged from your side. I tried to explain them if it is liquid damage than whole phone body gets damage and wet from inside. But they are not trying understand me. They told me to contact online service team and send email to them. I emailed to service.[protected]@xiaomi.com and asked for help but they replied to me to visit service center.

If for the 13000 rupees i have to pay this kind of problems and face this kind of pathetic service than i would suggest all the customer not to purchase any products from xiaomi.

If xiaomi diagnosis my device with any lab than they will get perfect picture. Worst experience with xiaomi. As common man i suggest not to purchase any phone from xiaomi.

To date:14/06/2016
The officer in charge,
Customer service,
Xiaomi,
India.

From,
Amit kumar das,
Village: kalachandpara, p. O.:- dattapukur, p. S.:-dattapukur,
District :- north 24 parganas,
State :- west bengal,
Pin code :- 743248
Mobile:[protected].

Sir,
With due respect, this is to inform you that on 29/12/2015, i (Amit kumar das) bought a redmi note prime phone (Imei no.:[protected]) from www.mi.com.

However, i would like to draw your attention to the fact that your product has not performed well because the flash light of the phone always on when the phone is turn off. I am disappointed because, the product does not work properly.

So, i take your pick up service. The pick up of my phone held on 03/05/2016 by the avijit saha (Ph. No.:[protected]). The pick up company name is infotel & now my phone is your service center (Kolkata mi exclusive service center, arya regency building, no 1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata – 700026). But my phone not return till date i. E. 14/06/2016. My phone job sheet no. Is mi[protected]m.In this regard i tried to contact with the service center again and again but the said service center paid no heed at all.
I would appreciate if you resolve my problem immediately or replace my phone. I am also enclosing the copies of my records (Include receipts, guarantees, warranties, contracts, model and serial numbers, etc).

I shall look forward to your reply and a resolution to my problem, and will wait until 2-3 days, before seeking help from a consumer protection agency. Kindly contact me at the above address or by phone at [protected].

Thanking you in anticipation yours sincerely,
Amit kumar das

Hello team,

I purchased a phone of redmi note 2 on www.mi.com. When i received a phone its working but after 10 days phone is not working. I already cross checked phone with other battery and also charged it to 1 hour but still it is not working no led light blinking. I register compliant on your website service.[protected]@xiaomi.com he suggested me to pick me services. He give me time to 24 to 48 hours to reverse pick up phone at your location but still 72 to 96 hour but anyone isn't coming. I suffering from last 10 days and i called on your call center 20 times but no resolution given, all of your employee says your complaint will be forwarded but no such solution till yet. Now time is over i am start publishing against your's at social media. Hope you are understand my problem and contact me as soon as possible.

Compliant number - 1813519

Mi pick up tracking number - [protected]

Regards,
Akshay namdev
[protected]

Respected sir/madam,
I want to registered complaint against customer care of xiaomi mobile company. I purchased mobile phone on 8th march 2016. There is problem held from 1st day regarding camera error. After one month i have submit that phone to care center of xiaomi. They changed camera & also motherboard. But camera problem not solved by them. I have already complained to the customer care toll free number. From last 10 days they are only giving me only excuses. They are not solve my problem. I am a employee in a company & i have not enough time to call daily to customer care. So please take some serious action on xiaomi. I am very frustrated from this.

Thanks & regards
Shaman kumar
[protected]