Xiaomi India Complaints & Reviews

My phone had a display problems under warranty duration. It was a manufacturing defect. It didnt resolve so they decided to replace the phone. i gave it to the service center in nov 2015 and since then no one is up to taking the responsibility or to give me a date when will i get my phone or till what date will get it or should get it. And last update was they have my replaced phone but still they are not upto the details when will i get it or when should i get it when ever i ask then they either some one is on leave or the server is down or they are waiting to extend the warranty from server.

Hello guys.. I have given my redmi note 3 in mi exclusive service center on 21/05/2016 which is located at velachery. They promised that they would return it within a week or so. But then i went there and asked them if it was ready. But there anser was no. And still i didnt get my phone. They always told me that they didnt get the parts. And its been nearly a month. I request the company to take severe action on this issue. And this is true that this will be the last and final product which i will use in my life.

I have given my mi4i phone a month back at indiranagar MI service center, they gave me 10 days time for its recovery since then i keep calling to them regarding my phone got repaired or not and they keep on telling me that the mother board stock is out of stock and they extend the date every time. Still i have not received my phone and if you keep asking them why import of motherboard is getting delayed then they cut the phone.

This is really ridiculous service given by MI, I will make sure in future that neither i buy this company phone nor will advice anyone else.

I am Rajendra Surve
I purchased mi4i from flipkart and there was a issue about motherboard in it in andheri mi service centre which is situated in mumbai, maharashtra.It has been past 40 to 45 days that my phone is in the service center and still the phone is not repaired.i just gave the phone to repair on 28/4 / 16 to repair .The executive told me that i would receive my phone in 10 days.They called me after 8 days and said my phone...

I bought mi4i since an year ago and the phone had ringing problem so that i gave it to the service center located at sector -f aliganj near gadha bhandar. They changed my MotherBoard and after 3 month MotherBoard stopped working...they are not taking there responsibility. Because My warranty has been over.. and they are saying that it is an electronic product it can be stop working at any time ...

I am shiv kumar.

Inquiry no. : [protected]

I have sent my mobile for repair using your mipick up serivce on 27nth of may 2016..

I have got a mail to pay rs.2280 for repair service.

I have made the payment on 4th june 2016

My reference - [protected]
Transaction id - [protected]
Transaction date[protected]
Amount - 2280.

After that i didnt get any reply or nothing from your side,, i am contacting your 'socalled customer care' daily to get the update on my phone, all they would tell me was to "stay humble". I sent my phone to your service centre for repair not for staying humble,

And your so called customer care executives has been putting my call on hold for 45 minutes,,,

Thats 45 minutes.. 45 minutes i have been waiting that someone would attend the call and respond me,,, finally i gave up and disconnect the call,,, what was that supposed to be,


What the hell is exactly happening,,, you guys are making me feel very bad,,, your customer care service is one of the worst service i have ever faced...

? Already it has been 15 days, still your so called the "worst pathetic lamentable piteous tender feeble woeful meager pitiable useless miserable distressing worthless pitiful heart trending paltry puny wretched poignant" service..
Every one of the time they would reply me with, and i quote, "humbly wait for couple of days sir".

So far the purshase and service from mi.com is a pathetic crummy lousy cheap contemptible crappy grotty inferior miserable pathetic poor rotten shabby sub-par useless worthless one.?

Since the day i received in November'15, the mic performance is low and i have to keep one palm on my mouth and speak to others else, it will be audible on other side.

It was getting overheated at times when we put for charging but i thought might be due to hot outside climate. When it started overheating on cold day with temperatures exceeding 44/45C, i had given it to service centre in Jayanagar during ~Apr'16 to rectify the above two problems.

After keeping 5 to 6 days, they have given it back saying that problems rectified. However, again, it started overheating from last one week and when we keep charging for 1 hour, it is heating up to 48 C which is alarming. Even battery is getting drained fast and everyday morning it is 0 charging left out. At times, getting overheated while speaking for 15 to 20 minutes which is lot of inconvenience.

Please let me know how to rectify the problems. This may be unsafe for me to use such phone. Please provide me solution or replace the phone. I have bought the phone through Flipcart.

regards

Anwar Basha
[protected]

I have ordered the mi band on 8th june 2016 morning and cancelled the same in the evening before the tracking id is generated, which means the product has not been shipped yet. This was confirmed by an mail and an sms. The same was reconfirmed with the customer care on 9th morning. But they have delivered the material on 11th june 2016, which is not required and the company is denying that they cant refund my money back. I have even spoken to the supervisor, which he had checked and trying to deny in giving my money back.
1. I am attaching the cancellation confirmation mail, which i received it on 8th june 2016.
2. The status of the shipping the product.
3. The conversation with the supervisor of denying the money.

I had purchased MI4i mobile last October. Since then I have faced some or the other issue with this mobile. The problem ranged from heating, to yellow mark on the screen, then getting struck frequently and finally not getting charged.

My mobile is under warranty and I had submitted at one of the authorized MI service center. Below are the details of job sheet :-

Work Order Date[protected]
Work Order N.o[protected]
Phone submitted at - TVS Electronic Ltd., Kukatpally.

I was informed that the issue was with mobile charging port and that they would try to resolve immediately. Later when stressed on exact date, I was told that the store was under-stocked. They would be receiving the port Max by 6th of June and my phone would be serviced by 8th June.

I never received update from the service center after that. I called back on 10 -Jun to check the status. It was a hercules task to connect to the service center number[protected]. My line got connected after close to 50 continues attempts(Have call log proof). When it finally got connected, I was shocked to hear that it would take another 7 days to service my mobile.

The most appalling part was yet to follow. I somehow managed to get the Service center manager number(Name - VISHNU). I had a talk with him at around 11 AM and had conveyed my grievances. He promised that he would revert back to me by 1:30 PM. This never happened. I tried reaching his number several times between 5:00 to 7:00(Have call log proof) but the line was busy. At 8:00 PM I received message that he was driving, I requested him to show minimum courtesy and call back. This did not happen.

I made a complaint with regards to this to MI customer care. My ticket details - 1835234. Even customer care don't provide specific timelines, unless asked for. I had a talk with floor manager Ravi Shanker, who informed to revert back within 48hrs. As promised, I got a call from customer care person (Mohit) on 11 Jun morning at 10:00 AM. But this call was useless, as he didn't bother to give me any timelines. He just said, he would reach out to the service center and try getting it resolved at the earliest. I have no idea what "EARLIEST" means to them. He left lot of open question - When would he talk with Service center team? When would he call back? What action would be taken with respect to service center? Call was complete waste of my time.

Meanwhile I tried reaching the MI Service Center Kukatpally manager (VISHNU). He was repeatedly cancelling my call. I reached at the service center store in person and made one of the representative to reach him. The conversation with him made me regret my decision to buy MI4i mobile.

VISHNU conveyed me that they have issue with stock and to add to my horror, service cant be possible before 20th Jun. Two things I would like to bring forward here.

First one, VISHNU never bothered to apologize for the inconvenience caused to me by not reverting and picking my call. Next he behaved as if he was servicing mobile for a social cause. Also TVS electronic is different entity and has no ownership over Xiaomi's customer problems. He showed no signs of having morale responsibility.

Second one, VISHNU informed that he tried reaching the concerned team for stocks. Stock dispatch had been continuously delayed, even after raising the issue. Also he informed that there are people waiting from April with regards to issue. I would want to know, what kind of company Xiaomi is running. Why is a product been made, when it cant be serviced?.

It has already taken 2 weeks and I feel it would take an eternity to service my mobile. Pathetic service and an equally aweful Manager in-charge of it.

Distraught customer,
Sriram Venkatakrishnan

I purchased my phone mi4 in october but since then its started hanging. Post that the screen flicked a lot. So today i got the cell phone to the xiomi service center. After 3 hours when my turn came my patience was at peak. Though i submitted and they told to take it in 20 mins. Post that they are saying that the little 1 mm scratch in the dispay outside has broken the LCD. It charge 8400 rs.
Making people fool in this world is how xiomi has learned

I have purchased the Mi note 3, and due to reason my screen broke and i visited the service centere at "MI Exclusive Service Center, , R-1.88, Regional District Centre, Raj Nagar, Ghaziabad 201002" for the repair.

1. They don't have part for repair.
2. They are asking to leave phone for 10-20 day.
3. They will only request for the part if customer deposit the phone.

Do these people HV work ethics? I don't know whether its mistake of xiomi or service provider HCL. But they should take care of that...I have some yellow spot on my mobile so I asked them how much time will you take to repair..they replied one week...so I go back home and recover my data n reached there next day...so they told it ll take 15 days ..I though its fyn..not a big issue...but when I reached 15 days they said we ll call u when it get repaired...I dint receive till next 7 days..so I went there and asked again..they gave me number n told u should asked on this number then come here...so again I called they told one week... After one week they told 20 days...after 20 days they said again one week...I don't know when they ll return my mobile

My self vipul jogi from ahmedabad, gujarat (Mobile-[protected]). I have purchase new mi note-3 gold 16gb on 25/05/2016 wide invoice no.[protected], sr no.[protected] and ime1 no.[protected] by online mi site. Yesterday suddenly mobile was not working. I just called to your customer care number for replacement, but no any reply and answer me.

Today i went to your nearest service station (Maninagar, ahmedabad, gujarat) and handover phone to service person, he check the instrument and told me problem in the “mother board”. He give a job sheet no-wxin[protected] dt-10/06/2016, it will be take 10 or 12 days. Now i don’t have any other instrument for use. So i request to you please replace or repair my phone urgent basis.

Some other company are given 1 month facility for replacement, but your company given only 10 days.


Regards,
Vipul jogi
[protected]

Dear Sir/Mam,

I purchased one Redmi Prime2 handset by dated 14/Dec/2015 and lost it but I lost it. One day I got a call from your customer care regarding some information collection and she let me clear that if I purchase new Redmi hand set they will get transferred my insurance old to new one.

After this commitment I purchased new Redmi Prime 2 handset by dated 11/Feb/2016 and called them for the same but its very very shameful that you people are denying for this and walk out from your words.

I am not single bother for this insurance but the way you are trying to making fool to the customer is very very cheap way. Please don't do these kind of bad marketing activity because you may get achieve your short term goal by this way but in long term you will not be succeed .

All the viewer also suggested please see all the expect before going to purchase this company mobile because feature is only not sufficient for the consumer.

Some other brands are there in the market who are fulfilling there words. You are advised to stop your marketing as well as sales after service employee to make this kind of FAKE commitment along with customer to increase the sale.

But this was very very bad activity done by you. Its my extremely request to top management of Xiaomi India to see and stop this kind of repetition in future as its not good enough for your brand image, rest you are quite intelligent.

Regards
Deepak Khandelwal
Mob. No- [protected]

Due to physical damage in screen i contacted customers care they asked avail pickme service . I have send handset through pick me service on 29.05.16 and i got qutation of Rs.3050 on 3.06.16 sane day payment done. To date 11.06.16 i am not getting response from pickme service or customer care . I am very much worried. Xiaomi service centre not having any updation about the mobile . pickme service not having cc no. Not responding to mail. No contact No. For mobile service

My contact number [protected]
I have purchased mi basic headphones from mi official website. When i got delivered it had mic issue and regarding this i have raised a complaint and they called me after 6 days and askd me to semd the product on my cost back to company by courier. As i travel. They are like not professional. And narrating only the same thing. And doesnt hear to customers..

I had purchased a smartphone which is xiaomi mi 4i on[protected]
I submitted my phone at service centre on[protected]Job sheet number js[protected]) there was a problem in its audio jack and it was not working fine on[protected] i recieved a call from service centre that my phone has been repaired when i reached there (After traveling for about 160km as i am living in ajmer rajasthan and service centre is in jaipur rajasthan) i found that my cellphone was not been repaired they again submitted my phone (Job sheet number js[protected]) and till now[protected] phone has not been repired
Service centre : mi exclusive service center, g-1, jeevan vihar complex, new lite colony mi road jaipur -302001
Phone number:[protected]
So its been almost 2 month my warranty is getting expired on service centre
O i request xiaomi to replace my phone or extend my warranty

Dear Sir/Madam,

My self Manoj sharma From New delhi, i have purchased a mobile phone handset Mi4i on dated 28th of oct 2015 via flipcart after purchased phone will working well but after 4 or 5 months it has a technical issue of charging after facing problem the handset repaired by service centre. it will some batter and working normal but after 1 month again fault of networking dropping problem and i am not satisfied with cust care or service centre ! am so tired from daily wise this hell phone problem. finally i am filed a RIT against Xiomi redmi with consumer forum. i am not satisfied with your company.

Manoj sharma
[protected]
[protected]

I bought a brand new Redmi 2 prime from Flipkart, and from 1st day onwards, both the sim slots in the phone were not working.. I went to the service center at Park Street, Kolkata.. Informed them about my problem.. They took the ph for servicing and informed me that the sim slot will get changed within 14 working days.. 20 days gone, but still no feedback.

I have purchased Xiaomi Redmi2 Prime during Oct15 and recently faced mobile camera issue and hence handed over to xiaomi service centre on 23rd May 15. In which they informed it as board issue and take a week time but till now there is no response and mobile is with me for morethan 15days.

Not expected this kind of service from this growing company xiaomi. Very much frustrated and now planned to get back without issue fixation

Rgs
Jayakumar Samuel