Xiaomi India Complaints & Reviews

My phone is being in service center malviya nagar new delhi from 30 days no reply from service center and mo working in my mobile... Please replace my phone
Ervice center is not call receiving my contact no,
Please change my phone
Please contact in thi company for my mobile
My phone is being in service centre from 30 days and after told for 15 days pls help me... Mi phone is bad and no service

Sir,

my name is pramod K.P residing at kumbalathuparambil (H) vadama P.O Mala Thrissur 680732 Kerala and i am student. i had purchased a xiomi mi4i mobile hand set on 2015 september 31. the mobil had got dameged (Charging issue ) on 11/5/2016 i send the hand set to the exlusive xiomi center on the same day on that time they told me that they want 2 week time for the service. after 2 week i called them then they said that it will tack one month time. today i had enquried about the sirvice then they said me the sapre parts of this mobil is not avilabil in the market sa they cant tell me anything about the time when they can return my hand set.

Pramod K P
Kumbalathuparambil
Vadama P O
thrissur 680732
kerala
Ph:[protected]

Dear team,

I had purchased xiaomi redmi note 3 32gb (Order no. [protected]) variant on 27th april2016 (Invoice no.[protected]. Due to hardware malfunctioning (Secondary sim not detecting) i had submitted the phone at mi authorised service center, malviya nagar, new delhi with job sheet no. Wxin[protected] on 11th may2016.Initially, i have been told that i'll get the phone repaired within 10 days. But still after 25 days i didn't get my phone repaired, instead after several follow-ups i have been told that the service center lacking spare parts and there is delay from mi.

For the same, i have raised the concern to customer support with complaint no. 1714802, but again i didn't get any positive response either.

It's my humble request to you to look into this matter and get me my phone repaired, as i am facing lot of issues due to unavailability of my phone and it has become a nightmare for me.

I had recieved a defective piece from rocket kommerce llp (official MI site ) i had requested for replacement and it has been 6 days i get no response from them even after my phone is delivered to there ware house it has been 3 days they didnt dispatch new mobile yet and how long or how many times i call the customer service they keep saying i have to wait and they r giving no further updates...

Hello.
Book my offer
I had recieved mi power bank on saturday.
This product is not orginal its fake it is not working properly. Thts why i want to refund my money and respone quickly... Other wise i file a suit in consumer court.. This is case of fraud by your seller. U show the original product in picture of product but in reality ur product is not orginal..

Mu self Govind Sing wants to register complain for mobile set.My mobile instrument got water damaged. After compainining about the same, it is collected by company person from home on 20.05.2016. As it falls within insurance validity period, client has demanded insurance claim or reapaired device. But from 16 days, customer care of company is not giving satisfactory answer regarding mobile instrument whther they are going to repair or they have started formalities for insurance claim. Kindly solve this issue as soon as possible. Otherwise, we want to contact Consumer forum regarding same

My phone xiaomi redmi note initially launched in India was given for service in vinayaka communication Coimbatore tamilnadu, India.they told me the service technician will call about the conditions of the phone.the problem was little bit of water enterd through 3.5 mm hole. After completing 22 days they did not contacted me and if I contact their no always it will line busy.then I contacted directly then they told me screen should be changed and it will cost 4200 rs.but regarding the condition of the phone technician will contact.but till approx 1 month they didn't contacted

I am sorry to complain that I had given my MI4I mobile for repairing on DT 18 .05 .2016 in warrenty period vide job sheet no [protected] .Till date it could completed and reason informed me that delay in service is due to non receipt of Mother Board and Battery from company .Defect was identified in Motherboard and Battery of my MI4I mobile set.I am in serious loss and in mental agony due to such inordinate delay.Pl. render me service as early as possible .Pl.direct your service center to hand over my mobile a defect free mobile .Thank you.

Today morning 6-4-2016 while I was walking some distance suddenly my mobile was dropped from my right side pant pocket and then my mobile screen was damaged. so please repair my mobile as early as possible.
after screen damaged touch is not worked properly and remaining all the thing s ok. And my details below
And my mobile number : [protected]
my address : d-no 3-3-84/1 sumitra nagar,
kukatpally bhagameer colony
landmark: kanakadurga temple

Hello team,

I have submitted my devce xiaomi 2 prime on 23rd may-2016 (Charging socket issue). Jobsheet number cg06255. Estimated time for repair was 12 calendar days on 23rd may-2016, i am without phone since last 12 days and now service center is asking for another 12 days as parts are not available.
My business depends on phone which is not with me and i am facing lots of hassle due to this.

I spoke with on of the assistance manager at your customer service who promised me for written confirmation on my email ' [protected]@gmail.com ' what can be done and still no resolution.

I need proper resolution for this in short i need my phone as soon as possible if you don't have parts send me replacement one as i can't bare more loss or will not buy another phone for 12 days.

(If you need call recording for communication which has been done beteeen me and customer service i can send that as well it's 50 minutes recording)

I bought a new redmi note 3 on 28 by online service from miui account.
There is a issue with the network in note 3. I call 8 to 10 times in service center
And ask about the solution but they said me that its a update issue once you update the phone it will get resolve but no the issue is still not resolve by the service team. When i said them that please replace the phone so that i can used my phone for which i had paid but no they said no they cant replace the phone its not in their policy. You have to wait for new update.
Its a very bad service given by service team and service callcenter team.
I want my money back.

Hi,

I had placed an order on 1st of June for mi 4i drak grey, actually i want to palace an order for redmi note 3 but mistakely mi 4i slected and payment were deducted from my credit card.

I cancelled that within half an hour but received a msg from that it is not possible to cancel now as it has been shipped so called and request them to cancel the order they informed me that within an hour they will cancel this order, but again i rcvd a msg that it has been shipped so i called you guys again for this as you can check my call records he informed me that he will update to back end and will cancel the order. Otherwise i have to decline this order but as i requested my mother is uneducated and we have 3 order for the redmi note 3 so request them to cancel form their hand.

And after one day again called and confirmed from your one of your executive that order has been cancelled and staus is also showing as return rejected but don't why u guys delivered that product today and my mother mistakely take this as she thought about other one.

Please do the needful as i don't want this or replace this with redmi note 3 i am ready accept that product is seal packed.

Ref no for call: 1784 191

Regards
Digvijay Singh

On 23rd May 2016 I ordered for MI ear phone, I received my order on May 25th, after 4 days mic in ear phone is not working and call answer and reject button is also not working .I called customer care on 30th May and raised a complaint .They told one of our executive will call you in 24hrs to collect your ear phone, after that no response. Again I called customer care they told wait for some more days they will pick my ear phone.it passed 4 days still no response, again I called 3rd June they told they will check so they will hold my call for sometime, but it was more then 30 mins after they put my call on hold no response they just paly some music I got irritated and disconnected call this happed for 3 times .Finally I shouted at customer care representative at 3 o'l .I got call at 5PM saying we won't provide pick up service for ear phone if you want replacement you can send through courier .This is how they respond to customer .I recommend all my frnds not to purchase any MI products, they don't the how to speak with customer .And they say hassle free replacement with in 10days .Worst customer satisfaction brand .

My phone was liquid damaged hence i went to one of your service center in navi mumbai in haware towers. I paid 5000 rs got the phone repaired wherin an insurance was also given to me. After i got the phone i realised that the back camera is not working i again went to the service centre who told me to get in touch with the insurance department.

I did that and after a very long time and end number if follow ups my phone was picked up by your staff.

Finally i got the delivery of my phone on the 6th of may and once i got the phone i noticed that u am unable to switch on the phone i called one assist for the same.

One o[censored]r colleague told me that may be out of battery and asked me to keep it in charge for some time.

I tried everything but it dint turn on.

I again called n they confirmed the repickup for my phone however nobody called me

I again called me for more than 10 times
Finally i spoke to one of your managers lokesh and told him the entire story and he confirmed that the phone will be picked up in next two day after that it's more than 20 days nobody came to repickup the phone.

Then u spoke to savita on 27th n she confirmed the phone will be picked up in 3days which didn't happen

Finally yesterday i spoke to priyanka who was dead rude in her talks confirmed that it will be picked up by today.
However another colleague ms snehal when i called today confirmed it's rejected for what nobody knows.

My phone was all fine when it was picked up by u guys except for the back camera however when i got the delivery it's non usable as i am unable to switch on the phone

This is a horrendous behavior anyone can expect.

I have spent hours and hours speaking to you guys to get it sorted.

However you do not have even a single well trained employee to look after it

It's 01st june now still unresolved.

Unhappy

I bought my phone last month. Now it stop working. I went to service center. Its been 10 days they are repairing my phone. I tried to ask them whats the problem they said they can't tell me. And they are waiting for parts then they repair my phone.

This is pathetic service from this chinese company.
I want to sue them for making customer fool.
I tried to contact customer care they said. We cant do anything.
They mentally harassing customer by their pathetic service.
I am attaching service request for reference. My mobile still submitted to mi service center naraina

Dear sir

I have redmi note 4g and few days back doter board got damaged and i approached your service centers in chennai and reply no parts and it will take 15-20 days and it has to come from china. There are four service centers two are run by tvs electronics in chennai and other two private - one velachery and other anna nagar always ph does not function,

I spoke to your service centres in bangalore and hyderabad there also no parts.

I really surprised without spare parts availability how phones are sold in india. This is not only case of redmi note, mi4 also.

I had decided in future not buy your products since, you do not manufacture in india and availability of spares - nil. Even charger is not available.

Please launch your product with sufficient part availability

I had purchased Xaiomi MI5 on 9th of May 2016 through MI directly from the website www.mi.com and was delivered by rocket kommerce llp. The mobile started getting heated very badly while charging and while being used for 5-10 mins continuously . I wrote a mail to the Xaiomi and got a response to visit the service centre for diagnosis. The service Centre guy told there is a motherboard issue after checking for 72 hours (Job sheet no: (JS[protected]) . Then I registered a complaint with the customer care and they told me it would be replaced with in 5 days (complaint id[protected] after this nobody turned up for pick up and i have been following up on a daily basis . Till date (2/6/2016) I have not got any resolution.

I request if my phone be replaced at the earliest or let my hard earned money be refunded on an immediate basis as i have lost trust in the company

I have given my phone twice to the service centre.
1st time there was only a software problem as my phone was not updating its software by itself...i went to service centre ..they told me that ur motherboard will get changed(which i dont think the problem is ). so i gave my phone to them and they asked me to wait for 8-10 days and which i did as i have no option left . after 10 days they provide me my phone which again after coming to my house started giving problem which i haven't encountered before (display problem, hanging etc )
i went there again(2nd time ) and told them them the problem. they again repaired it ..made me wait a whole day ...some how it worked fine ...i took it and came back home...after 2-3 days it again giving problems (new problems ) like display flickering, getting blacked out, hanging etc .
so 3rd time i again took it there and they again asked me to leave it and tell me that it will take around 8-10 days more . its been 12 days and still no reply from them so i called them and they told me that it will take around 1 month more ...
i have already wasted my 20-25 days and still they want more time !!
i fell like killing them
plzz sir help me

I give my mobile on 2/5/2016 today it take 1 month but they not repair my phone and do not give time how much time taken, my job sheet is i give them and they did not return it me back, there lots of phones of miss by then there no system follow on MI service bodak dev.

please give proper solution they are lots unrespect customer and staff have less knowlagr and give unuseless ans when we ask them

I ordered REDMI NOTE 3 (32GB) Gold varient mobile from MI android app on 25th may 2016 sale. After placing the order successfully xiaomi ships the product in my shipping address. On 30th may 2016, I recieved the product threw the courier delivery. when i opened it there was a wrong product in that, it was a REDMI 2 (white) phone. I immediately called the service center on the no. [protected]. They told me to send the mail & pics of the delivered product. I mailed them on 30th may 2016 & they reply with an incident no.[protected]
After that I called them many times but they didn't gave me any satisfactory reply regarding product replacement. 2 working days are gone after the complain registered, still they are doing nothing & I'm waiting for problem solution. It's a blunder mistake that they send me a REDMI 2 (5, 999Rs) phone in the place of REDMI NOTE 3 (11, 999Rs).
Please do needful at earliest.

Order Id : [protected]
Incident no.[protected]