Xiaomi India Complaints & Reviews

My Mi4i xiaomi set is not working properly. It was purchased on 15 Nov 2015 that is it is under warranty period (duration mentioned is 12 months) when I went to service center they said there is some liquid that could be entered in it but it was not happened either by me or accidentally and they have also said that it could be due to sweating over ears while hearing or due to some moisture entered into it while speaking which should not be done then there will be no use of it if you could not speak or hear on phone. So please respond to my query as early as possible and it should be repaired under the warranty otherwise I have to take some legal action regarding service of the handset provided by the company.

Sir,
My phone was submitted to service center on 17/4/16, and till date there is no response from there side.
I have made a complain to there customer service but found n o response, every time i visite there store they give an excuse date"till now aapka phone thik nai hua, wait kaijye ho jayega".
The service center is harassing me by calling me after a particular time and then denying.
Please help me out asap.

I have ordered a mobile Xiaomi Redmi Note 3 32gb variant in dark grey colour on 18th May 2016 flash sale from MI India official website. The order is confirmed on the same day and was also applicable for cash on delivery at postal code 425203. This product is still applicable for cash on delivery at the same postal code. But after 10 days on 28th May 2016, the company denied to deliver the product to me. I had been contacting the company since last 5 days and got reply that they were trying their best to deliver the mobile as soon as possible. But suddenly they called me on 28th May 2016 and told me that they have cancelled my order as they can't deliver the mobile to the above mentioned postal code for cash on delivery. This is the injustice to me as I was waiting for 10 days. So please take necessary actions to give me justice so that I can get the mobile.
Order Id[protected]
Ordered from MI Store Application

Hello,
I bought MI redmi 3 mobile and it is defective peice.

Same issue I have told to the customer care and completed all the procedures to check the mobile and all the checks shows that mobile is defective.

I completed the mobile check at MI service centre also with job card no. JS[protected]. Complaint no for the replacement is 1677608.

Now, after a regular follow up also company has not started any initiative to pick up the device and replacement too. From one month I am facing this problem.

Now I am very much frustrated. I am not any more interested in Redmi 3. I am requesting them to do the refund also but representative are saying as per policy this is not possible now. Hence I am asking them as per your policy how much is the time limit to do the replacement? When you suppose to pick up the phone? When the replacement for this mobile will be provided? There is no any answers to my questions.

When it comes to customer there is no any law supporting us and no deadlines for the company to finish some activities. Hereby I am complaining against XIAOMi India as they have provided me the faulty redmi 3 device and they are not providing replacement on time. Take necessary action on them

Regards - Ravikant
[protected]

Hlo
My mi phone screen is damage during morning exercise the phone fall down at the path of city park so I give information to the company they said to upload image of phone so i will do it but they can't response regarding giving a claim so I request please give me a claim if the company cannot give the claim then I will take help from the consumer court
Email id - [protected]@gmail.com
Members ship no.-908213
Service request no.-1413043

Your authorized service center at 'tvs electronics ltd, 39/4113, ground floor, sky bright, m.G road, ravipuram, cochin ... Service center contact number :[protected] ' did not answers the call hence the phone is busy for the whole day, and that is not because of talking to some other person but the receiver is placed down. If you want to keep the welcome you got in kerala for your phones, please teach your authorized personnel's that how to serve a customer. And also i states that, i'll never recommend any one of my friends, colleagues, or my family about xiaomi. Till at least you provides a better service

My name is mubarak,
I have xiaomi mi4i handset, This february my handset board was complaint and i went to xiaomi service center Trivandrum, they replaced the board.After few days the board was damaged again the sim card is not recoganizing. today i went to the service centre and they said to me that the board has again damaged and want to replace.This is my second time the board is damaging.They said that it took two month for replacing the board because of the delay of the order.I havent any other back up phone.The service of the xiaomi is very bad and they dont know how to satisfy a customer.

This is the chat i had in xiaomi support, I'm so frustrated with them..

I dont understand why should I wait 2months to gain my priviledge, Xiaomi sucks and please dont buy this phone and waste your time..

-----Chat Transcript-------

Jyoti: Hi, my name is Jyoti. How may I help you?
[protected]@gmail.com: Hi Jyoti
Jyoti: Hello!
[protected]@gmail.com: Bootloader didn't unlock even after 15 days of waiting post approval
Jyoti: How may I help you?
[protected]@gmail.com: what am I missing?
[protected]@gmail.com: I didn't like limited access of xiaomi, i want to install more games in sd card
[protected]@gmail.com: hardly 500MB left.. so disappointed
Jyoti: I can understand your concern and apologize for the inconvenience.
Jyoti: I can understand your concern and will surely assist you but before proceeding further, may I please know your good name, state, city and contact number.
[protected]@gmail.com: ok my xiaomi id [protected]
[protected]@gmail.com: Javid Hussain
[protected]@gmail.com: Tamil Nadu
[protected]@gmail.com: Chennai
[protected]@gmail.com: 7XXXXXXXXX
[protected]@gmail.com: Few day ago my device was dead after trying an update
[protected]@gmail.com: so I gave to service center and got it fixed
Jyoti: Thank you so much for the details Mr. Hussain.
Jyoti: Mr. Hussain, which Xiaomi device are you using and from where have you purchased it?
[protected]@gmail.com: Redmi note 3
[protected]@gmail.com: Amazon
[protected]@gmail.com: device speed is getting slow due to low storage
Jyoti: Mr. Hussain, might be possible your mi id is not register on the bootloader, would request you to please create a new mi account and then do the process for bootloader.
[protected]@gmail.com: What??
Jyoti: Mr. Hussain, I apologize for the inconvenience.
[protected]@gmail.com: Seriously, I have to wait for another 1 month?
Jyoti: No sir, would request you to please create a new mi account. I apologize for the inconvenience.
[protected]@gmail.com: I'm gonna dispose this device right away. I couldn't return back to amaon since its more than a month.
Jyoti: I can understand your concern and apologize for the inconvenience.
[protected]@gmail.com: So If I create a new account will the bootloader unlock right away or wait for another month?
[protected]@gmail.com: Or if you can prioritize the unlocking process then it will work for me
Jyoti: It will take 10 days not month Mr. Hussain.
Jyoti: I apologize for the inconvenience.
[protected]@gmail.com: C'mon i went through the process
[protected]@gmail.com: I've to apply in website
[protected]@gmail.com: They will get back to me after 2 weeks
[protected]@gmail.com: then they will say wait for another 15 days
[protected]@gmail.com: count yourself 1month
[protected]@gmail.com: How will it work within 10days for me
[protected]@gmail.com: ?
Jyoti: I do understand your concern and apologize for the inconvenience.
[protected]@gmail.com: I'm so pissed now
Jyoti: Please create a new mi account and do the process for bootloader.
Jyoti: Please accept our sincere apologies towards the inconvenience caused to you.
[protected]@gmail.com: For your information i have already created a new account
Jyoti: Okay.
[protected]@gmail.com: few days back but didn't apply for the bootloader
[protected]@gmail.com: do you know why is it causing this?
[protected]@gmail.com: would you mind if I copy this transcript to log a case in consumer court for wasting our time

[protected]@gmail.com: do you know why is it causing this?
[protected]@gmail.com: would you mind if I copy this transcript to log a case in consumer court for wasting our time
Jyoti: Please accept our sincere apologies towards the inconvenience caused to you. Might me possible there was any technical issue that's why it will not unlock till, please create a new mi account and do the process for bootloader.
Jyoti: Is there anything else that I may assist you with?
[protected]@gmail.com: No thats it, Thanks Jyoti.. You can see my case in consumer complaints
[protected]@gmail.com: bye

My Handset Redmi 2 Prime has been submitted for 25 days now and I cant see my issue to be resolved till now. This has been a real mess and i am so much disappointed by the companies service now.
(Note: Phone is under warranty. )
Earlier the problem was that my camera wasn't working. The said that my motherboard will be replaced. I submitted my phone on 3rd May, 2016. Then I got my phone on 10th and When I checked it at home Its wifi wasn't working (Obviously you cant check the wifi thing in service center; and who would expect a new problem arising out of nowhere). I resubmitted it the next day (they said a new motherboard would be replaced again) and since then My phone has been there.

What the service center guys say is-
"Company hasnt sent us the part yet"
I sent the complaint on the mail id : service.[protected]@xiaomi.com and they arent able to reply me a proper thing.

I will spread everyone that No one must buy this company - MI Phone.

Hi the concerned authrity,

This is rishi ranjan, bought an mi4 64 gb handset on 17th march 2015 for rs.24000/-. This phone worked fine for 8-9 months. Then after it started troubling me. Once the phone restarted on its own. Then i thought that i must have mistakenly pushed the power button that's why it has happened.
Then after sometime it started happening on a regular interval. It used to go on restart mode automatically and started getting stuck in the loop for minutes. When it comes back with the home screen, it had by that time drained out the mobile battery.
I thought that there must be some system update or some virus update pending because of which these are happening. So i did the update many times. That worked for some time. But ultimately i gave up and went to the mi service centre to get help.
I handed over the phone to the service centre, rohini, delhi on 01st march 2016. Then on 21st march, 2016 after 20 days, i got a call from the centre that the mobile is repaired and the mother board has been replaced. I should collect. When i went there and i got the hands on to my handset, i concluded that some new problem has cropped up which was "no mobile network" even after inserting the sim card.
The service centre guy took the phone back and returned the phone back exactly after one month (On 27th april 2016) with no problem and with new mother board as they said at the time of delivery. I also verified the imei no which was another one. But i could not convinced myself that the motherboard which was put in my mobile handset was new as the same old problem started coming back just after 3 days of the delivery of the phone. So the motherboard which must be fixed inside my handset must be sub standard or a old one of some other handset of other customer.

So request to look into the problem and oblige me by a new handset which does not have infected motherboard.

I would appreciate an early reply.

Note:the job sheets are attached for reference.

Regards, rishi ranjan
Mobile: [protected]

Dear SIr,

The Product is Delivered to me but the delivery service of Blue Darth is so
worst. The doesn't deliver a product at my location and also don't tell me
the reason. It was really difficulty of finding their address because
on-line they provide the address of old office which is already shut down.

Please try to improve the delivery. I have a worst experience of product
delivery.

Order ID #[protected]
My contact No is- [protected]

I ordered a redmi note 3 gold 32g on mi.com website on 18 may 2016.
It had been over a week but still i haven't received the product. My order details are :

Order number [protected]
Date of order : 18-may-2016
—
Delivery information
—
Tracking number :[protected]
Courier company : fedex


After a lot of going back and forth and calling the customer...

This is to inform you that I being a regular Customer of Xiaomi products failed to judge a latest product this time.

On 18th May I placed an order for "Redmi Note 3" from the Mi store and the product was shipped and was received on 22 May around 6:00 in the afternoon.

I unboxed it, switched on the phone to have a look. Later switched off and kept it on charge with the charger provided. Allowed it to charge it to 45% apprx. Took off from charge and thought to put Sim card in it.

The moment I "opened the sim tray using the pin provided" a bright spark happened near the charging port. And within no time Smoke started to come out with phone getting too much heated up and suddenly It caught internal fire destroying the phone completely. With that I threw the phone on the bed and it destroyed the bed sheet too.


On CONTACTING CC""Sir we cannot provide replacement"we only provide for hardware issues.
I fail to understand IS BATTERY NOT A HARDWARE AND PART OF A MOBILE

My mobile Mi4 got damaged it was insured and had deposited at the Mi service centre in bhopal on 19 Apr 16 . They asked for Rs 3000 as advance which was deposited it was promised that set will be repaired in 10 -15 days its more then a month now the set is not repaired, every time i call they give silly excuses tried calling hotline service there response was again unprofessional and pity full

Xaomi service centre, worst service center-they have and the staff people
_ - attender checked my phone after i already sufferd from a lot of trouble to get there in indore ...coz they have made me around 5 days late to reach there ...before that they were giving me the phone pick up service which runs 5 day but still after that they didnt picked up my phone ...so i travelled to indore to get my phone repaired...i gave my phone to them they told me that they ll check the problm and contact me tommorrow n tell me about the req. time they ll need to repair the phone ...i said ok. i returned back to my city...but today they told me that they found moisture in my phone..so 'they cant repair it'...

my phone was not even a single time got in contact with water..em sure abt that.)...it may be due to the temp.. here in burhanpur which is 48 degree...what would i do in such case... if they cant make a phone work in 48 degree temp...then they should tell in adavnce - not to be sale for hot landareas...or not to be used in summer..
u see how stupid is that//
but u know everybody is turning there views abt this co. ...so plz do smthing


i lost all my data just because of the temp...wtf...sir plz do smthing as now i have been told that my phone is now of no use ...if repaired it ll cost me around 90% of phone cost... i cant do anything in such conditions ...
if a phone gets stopped working on its own then u should shut down your co...
plz listen to this complain seriously/...

and i now i want u to exchange me phone...without any cost otherwise i ll make sure that all service in india and ur co. in india gets shut down

Reproduced herewith the correspondence with the Mi Company's representatives by mail

Shri Aashish,

Kindly go through the trail mail very carefully and you will understand that we have not left any stone unturned to ship the defective device through logistics. Let me reiterate that not a single courier/logistic company is ready to ship the mobile device. We have tried with reputed as well as non reputed logistics company also, which please note.

Don't try to suggest the same thing again and again.

Suman R Kulkarni
Admn. Officer
National Insurance Co. Ltd.
Div III
Mumbai

Corporate Identity Number : U10200WB1906GOI001713


-----"Xiaomi India Customer Services" wrote: -----
To: suman.[protected]@nic.co.in
From: "Xiaomi India Customer Services"
Date: 05/24/2016 06:09PM
Subject: wants Replacement (Redmi note 3) Complaint No 1698740 dt 17.05.2016 [Incident:[protected]]

Image
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.
Subject
wants Replacement (Redmi note 3) Complaint No 1698740 dt 17.05.2016

Response By Email (Aashish) (05/24/2016 06:09 PM)
Hi Suman,

Greetings from Mi India Customer Support. My Name is Aashish.

We share our concrete apology for the inconvenience you’ve experienced. I understand your concern. I have escalated this issue to concerned department. They will get in touch with you shortly. However, I kindly request you to please try to send your device through different logistics.

In case if you have further queries, please feel free to contact us. We will be more than happy to assist you.

Have a nice day.

Regards,
Aashish
Mi India Customer Support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
“Always believe that something wonderful is about to happen”.
Customer By Service Email () (05/24/2016 05:30 PM)
Shri Tanveer/Pallav/Pratik/Sarangarek/Sachin/Yogain/Harsh/Aashutosh/Anuradha

With reference to the trail mail and the subsequent various telecoms my brother Mr Satish & had with the above mentioned representatives regarding the replacement of MI Redmi Note 3 purchased vide Inv No[protected] dt 13.05.2016 under order no [protected], received on 16.05.2016. We had subsequently lodged a complaint no 1698740 on 17.05.2016 as the handset had hanged and not even getting charged and heating problem.

Please go through the mail and it will be evident that on 17.05.2016, we were informed that the matter was discussed over call and that they have all the necessary details of our's, so the representative is forwarding the concern to the logistic partner for the pickup of our device and we were in constant touch with the representatives as mentioned above regarding the pickup of device by the logistic partner and every time, we have been assured that the logistic partner will attempt for the pickup of device and suddenly on 23.04.2016, we have been asked to send the the product at our own cost to the Bengaluru destination as they will not be able to arrange for reverse pick up since the pin code does not fall under the serviceable are to pick up the device. We tried our level best to send the faulty device through DHL/Blue Dart, Professional Courier but no body is ready to ship the same. DHL/Blue Dart are ready to ship the mobile if the battery is detachable but in case of MI Redmi Note 3, the battery is in built and non removable. Hence, could not ship the same by any courier. But, when we contacted the representative, they opined that they can not do anything about it but we have to faulty device to the addressed as mentioned in the trail mail.

Here, one thing is very amusing, in case of delivery of the mobile set, the MI is able to deliver it to the destination mentioned but in case of reverse pickup, the area does not fall under the serviceable area. We live in Mumbai and not in a remote area, where the excuse of non serviceable area is understood. If in city like Mumbai, we are harassed under the guise of non serviceable area, we could imagine the plight of the people of other parts of the country.

We, strongly oppose to the attitude of the MI Company who has put the customer at receiving end. To add insult to the injury, we have been given 48 hours within which we have to provide the MI Company with tracking ID of the Logistics company or the request for replacement will be cancelled.

We hereby inform and suggest to arrange for reverse pick up or give us the Logistic' company's serviceable area's address in Mumbai.

In case of failure, the cost of instrument along with legal cost and charges for mental harassment will have to borne by the MI Company, which please note.

If we do not receive the reply within 24 hours, the matter will be published in National Newspapers/dailies

Suman R Kulkarni
Admn. Officer
National Insurance Co. Ltd.
Div III
Mumbai

Corporate Identity Number : U10200WB1906GOI001713

-----Forwarded by Suman Kulkarni/MBRO-II/NIC on 05/24/2016 03:23PM -----
To: Suman.[protected]@nic.co.in
From: Satish Karayi
Date: 05/24/2016 12:25PM
Subject: Fwd: wants Replacement (Redmi note 3)

[protected] Forwarded message[protected]
From: "Mi India"
Date: 23-May-2016 5:39 PM
Subject: Fwd: wants Replacement (Redmi note 3)
To:
Cc:

Hi Satish


Greetings from Mi India Customer Support. My Name is Pallav.
As being discussed over the call. I value your concern and would like to inform you that in response of your replacement request, we would not be able to arrange a reverse pick up since your pin code does not fall under the serviceable area to pick up the device. Thereby I would humbly request you to send the product at your own cost to the below mentioned warehouse address so as to initiate the replacement procedure :
Warehouse Address:-
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.
Kindly also take into consideration the below mentioned points :
Pack the device securely in similar packing.
Include the invoice inside the box as well as all the accessories.
Mention the amount value as 4900/- rupees because as the product is defective now.
Please revert us with the Tracking Id within 48 hours so as to process further.
Once the device reaches our warehouse then it will take 5-7 working days for the replacement.
I am sure that above information is helpful.
If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Pallav
Mi India Customer Service Center
Website: www.mi.com/in
Facebook:https://www.facebook.com/MiIndiaOfficial
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

[protected] Forwarded message[protected]
From: "Mi India"
Date: 17-May-2016 6:03 PM
Subject: Fwd: wants Replacement (Redmi note 3)
To:
Cc:

Hi Satish,
Greetings from Mi India Customer Support. My Name is Tanveer.

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.

I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So I would request you to follow the below mentioned procedure to replace the device.:-

Please pack the product in the original box with the all the accessories or else it will not be considered for RVP (Reverse Pick and drop) .
The invoice needs to be kept inside the Box.

Please mention the amount value of your product as INR 4900/- on the box, since the device is defective now.
Mention the warehouse address over the box.
Warehouse Address :
Xiaomi Logistics, C/O DHL Supply Chain Pvt. Ltd, Plot Nos. 193-197, 254-258, 137, 248-249 Jigani Link Road, Bommasandra Industrial Area, Bangalore 562106, Karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.

I am sure that above information is helpful.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Tanveer
Mi India Customer Service Center
Website: www.mi.com/in
Facebook:https://www.facebook.com/MiIndiaOfficial
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]

There was a software upgrade notification which I followed and downloaded the new version and nightmare started.
Ever since the new version was download, my phone started misbehaving, latency, application response time increased, phone started getting hand for longer duration and start up became major issue.
One fine day, phone got switched off and never woke up. It remained on MI logo on the screen and did not move forward.
When i visited the MI authorized service center ( Gurgaon), and I told them that I had downloaded the newer software version, the supervisor there immediately said " It is not going beyond MI logo on screen.. right"
and that was the problem actually and he knew it. This problem is known to MI officials and they very well know that software upgrade is causing issue.
Icing on the cake is, they told me the remedy is to change the mother board and which is for Rs. 6000. The Redmi note 2 now cost Rs. 8000.
I wrote to customer care and they have been lingering on the issue and not addressing the issue.
While, if i give an example of Automobile industry, if there is a problem in the car, All big companies call their vehicles back to correct the fault in the part, here Xiaomi knows that motherboard is an issue, they are not replacing it at all. They should replace the Motherboard for free or only service charge should be asked for.
Please replace the mother board as this is a manufacturing fault.

My phone`s screen broke within a month of purchase i repaired it.. again within a week it broke, , so none of my buttons are working now its been two months since am using soft buttons of various apps like easytouch, back button.. but the problem is now even the those apps are failing to operate after some moment of switching on accessibility, all of sudden they disappear.

Hi,
I purchased this phone in jul'15. Now mother board get crashed with warranty period, submitted the device mi service center (Hcl - vikas marg new delhi), dated 05/07/2016. They are not giving me a proper date for delivery, just saying not receiving the parts from company.
When i communicated with mi customer care, they said, "we are delivering the parts to service centre.

Don't know what this company is doing with indian customer, they are participating in make in india or making the fool to indian customer.

Xiaomi, give good offers at the purchasing time but worst service after sales,
Means they don't have any value to retain the customer.
I really frustrated from this type of service.

I had to Take my all Xiaomi phones to Service center except Redmi 1s. I had a heating issue with Redmi 2 and Got mother board replace ment in 4 days. But Now my Friend and Cousin have issue with Mi4i Mother board and Side Buttons but Service centers people telling that there is no supply of spare parts and My cusin gave it to Service center a month Ago still no reply from Service center (Koramangala Bangalore). When these issues will be solved. With redmi 2 quality of device also decreased out of 10 devices 4-5 are getting mother board replacement. Due to which Sales may decrease in future. Thanks.