Xiaomi India Complaints & Reviews

I purchased Mi redmi prime 2 which was sent faulty as its slim slots were not working. They said they will replace it but no puckup has been done since 20 days. They are not even entertaining my calls at customer care and just ask me to wait for pickup. The executives unnecessarily keep my calls on hold for 20-30 mins just to ignore the call as they have no answer to give. They say that they do not have a refund policy and what about the policy in which they write that the replacement will be done in 10 days. Such a fake company and worst experience with this company.

Mi Service Quality: 0/10 [DISLIKE]
Please see the attached Photo of Mi4i Burn device, Service center Jobsheet(JS[protected]),
1) My device Battery Burn 3 Month Back. [Warranty]
2) I visit Xiomi Service center he take my set & give this Job sheet
3) Now after two month, they saying you set cant be repaired. with out any reason.
4) this is this service of xiomi india
5) more over they take my burnt mobile & not returned any thing

Reference mi india order number [protected] dated 19th may 2016.
I had ordered mi4i from mi india. The order status shows that order was shipped by fedex on 21st may. When you go to track on fedex tracking, it shows that only the label is created.
I have tried to contact mi customer service multiple times. Without looking at the facts of the case, they ask customers to be patient and say that delivery will be done in 5-7 days. Also, wrong information is provided over email saying that the item is out of warehouse and customer needs to follow up with the courier, whereas courier has still not received the item for delivery. Its now more than 12 days but still the item is not out from the warehouse.
Mi senior executive has confirmed about this but to no avail and the status of the order still is the same.
Also, mi does not give option to cancel the order in such situation saying that the order is shipped. This is wrong information provided and just a mechanism to use the customers money already received.
A internal complaint number 1759330 has been created since last 4 days and it still is without any updates.
I request mi to ship this item and if they are not competent for the same then atleast to cancel the order and refund the money illegally withheld.

My Xiaomi Mi 4i Phone's Touch screen broke on 16th of April, 2016.

I initially went to a local Mi service center in my city, Patna which is at Kankarbagh Main Road (in front of Rajendra Nagar Railway station) Patna, where the representative said that the screen would need replacement and would charge around Rs. 4100.00 (Rupees Four thousand one hundred only), but cannot take the handset for service right now as the touch screen is not available in India for sometime.

I took the service center's number, but that number never connected if I called to check on the availability of the screen. Rather, the entire list of service center numbers available on Xiaomi Mi web site http://www.mi.com/in/ for the Delhi city is either not functional or is never answered. Even their Hot-line number,[protected] available on their website never connected.

Then I connected to Mi through their Online Chat Support, and informed that the screen of my handset is broken and then I was informed that they have a service as PickMi, in which they will pick and drop the handset from and to my place and also do the needful repair on payment basis. Like this whole service of pick and drop and repair is paid. Also said the entire process will take around 10-15 days. I agreed to the terms and conditions of the service and initiated the process of pick-up by FedEx Express by making the initial payment of Rs. 189.00 (Rupees One hundred and Eighty-nine only) on 11th of May, 2016. After the payment, the FedEx guy came and picked my handset. Then the Xiaomi Mi people mailed on 17th May, 2016 me to pay Rs. 4540.00 for the repair required (with the below given breakup detail for payment)

Parts + Other Charges Part Code Amount (Rs.)*
X9-TP-BOEN_LCD-SHARP [protected] 4139.00
Logistic Charges : 0.00
Service Charges : 290.00
Bank Charges (2.5%) : 111.00
TOTAL ESTIMATE : 4540.00

I paid Rs. 4540.00 (Rupees Four thousand five hundred and forty only) online on 18th May, 2016 and received a payment confirmation mail from Xiaomi Mi.

I contacted them for the status of my handset via mail, I never received any revert. I then contacted Xiaomi Mi on their Online Chat Support service around 26th May 2016 and the representative said that I will receive a mail on the status, which I never did till date (31st May 2016). I have been contacting them on Chat support everyday miserably but they just reply me to wait for some more time. I am not given any exact date and time. I am being mentally harassed. As for work purpose I travel, it is getting really difficult for me to travel without a phone. All my work related important data were in phone (I cannot create back-up as the screen went non-functional). I am without a phone since almost one and a half month (45 days) now. And, Xiaomi Mi people are still non-responsive about it.

Xiaomi Mi is not providing any information. Their after sales service is pathetic. If the screen is not available, they should internally transfer all data from my phone and provide me with a new handset at least. Why should I suffer if their product buy-plan and logistics are not proper. Xiaomi Mi has made me feel miserable and this is a case of mental harassment.

Dear,

Still i didn't get my mobile from service center. Its already 1 months 10 days.
It is very worst service provided by xiaomi.

And i didn't get any reply from your side.


As you mentioned above that as per your company their is no replacement policy for mobile. Can you tell me about your company policy regarding the repaired mobile??

Mobile cost: 13000rs.
Repairing cost:4300 rs.

After repairing also if mobile is not working properly in that case what will you do???

As per me your company's first policy will be satisfaction of customer. If your customer is not satisfied than no use of your other policies.


Find the below mentioned details as per your requirements-

•name of service center: tvs electronics ltd-css-mum xi

•address of service center:shop no. 30, ground floor, 608, vasant prabhat, vn purav marg, st road, chembur

•reason: charging of mobile is not proper

•statement of service center name: repair

•contact no:[protected]

•e-mail id:[protected]@yahoo.com

•address :sandoz pvt ltd, plot no.8-a/2, 8-b, ttc industrial area, kalwe block. Village-dighe, 400708

•imei:[protected]

•job sheet number with snapshot:[protected]

•device:mobile mi4i

•purchased from:flipkart

•date of submitting:27.04.16

•expected date of delivery: they are not confirm


Waiting for your reply!!!

Regards,

Deepak yadav,

[protected]

Model name-redmi 2 prime, error-front and back camera. I have given the mobile for service on 11 th may 2016 in infotel services, 1a andul raj road, hazra, kolkata-700026, which is an authorized mi care. But after 19 days of keeping the phone with them they are still telling that the parts is not available even if during receiving the phone they told it will be given within 15-20 days maximum. Now they are just denying the fact and talking in an unethical manner. My jobsheet number is-ish03555 and imei number is [protected]. I want my phone to be fixed in few days.

This is to inform that from the last 21 days i have submitted my phone to mi service centre in thane eternity mall work order number pkd/xm/16/00916 and pkd/xm/16/00963. I was told on 9th may that i will get my phone in 5 working days but after 21 days as well i am still not getting reply from anyone i called service centre and they told me that it is pending for some parts and they told me to get in touch with mi and after calling numerous times on mi number [protected] i am not getting any satisfactory answers and everytime they say the same thing that i will have to wait but they are not able to give me the timeframe for how many days i will have to wait. They says that xiaomi doesnt work on timeframe. On 30th may when i called this number again i spoke to one of the agent mithlesh pal and after 17 mins he disconnected the phone without even informing me and than i called again and now the agent shreya was on call with me and than she transferred my call to a supervisor amit and to my surprise mr amit also disconnected my phone when i told him that i need a manager on call. So i called agan and now i was on call with someone named pradeep and everyone knows whats going on but they still wnts me to repeat the whole procedure again so i told pradeep that i want ur manager on call and he told me that u will be getting the same reply again so i said i want to hear the same reply from ur manager and again i was put on hold for 30 minutes and to my surprise there was no manager on line after 30 minutes as well. So i want to know from someone responsible from xiaomi india that whats going on?? Is this the service u provide to ur customers?? And if still i dont get any reply from u guys then surely we will meet with this matter in court. You people just cannot take ur customers for granted. Check ll the details my number is [protected].

Thanks,
Hasan sarvaiya.

I have been mailing since 4 days onwards so response does it take 4 days to call me up for a replacement i really irritated with the waste product which is a fake one u have sent mi powerbank

i hate and i ll put this on news paper with all these photos and i ll screw the fraud u have done to me waste service ever seen never checks and sends the products

i ll put this on youtube and share u the link in the evening

soon u ll pay den face it...

Hello, i own a mi4 64gb white smart phone which got damaged due to a fall from the table. The damaged part is the broken screen and hence the touch function is not working. The mobile handset bearing imie no. [protected] was submitted for repair at mi service center, infotel services, 1a, andul raj road at jatin das park metro station, hazra, kolkata 700026 on 5th of may, 2016 bearing job sheet number ish03387. The contact number of the center is [protected] and the email provided by them is infotel. [protected]@gmail.com. The executive who received the device was one named miss. Soma paul.
It has been 25 days but i have not received the product back after complete repairing. Everytime i call them, they reply that parts are not available.
The registered mobile number of the customer is 983*77 and the name is tanoy bose.
Kindly escalate the issue so that the product can be repaired and delivered fast.

I had purchased MI4i, invoice no.[protected] dated 05 nov 2015 through Mi Sale. In January 2016 faced moisture issue and refused to give warranty and took 2000 Rs. But Sim tray misplaced by him. Again waited to give but not received till March hence said to put your phone with job ticket it will come early. So given to service center on 15 March 2016 with job ticket complaint no.JS[protected](During Job ticket your service center person also misnamed complaint also my name shailesh mavadiya but mistakely made ticket of Piyush Kahar-very poor responce) but not coming so long. So i complaint on Toll free no also many times. Then i m take back my phone from your service center on 14 May 16 checked and fount not working, ask the your service center person but he again said no body working here at technicaly so you put your phone. I check phone outside he said that your belt not in your phone.

As your fraud service person in service center, first time my sim trya misplace and took 2000 rs, second time belt removed by your service center.
All are fraud in your baroda service center.

First your service center person take money by anyway.
Secondly thief mobile parts.
Even for simtray which misplaced by your service center i cant get even after 2.5 months!!!

How can anybody trust on your brand when such cases...I cant use my Mi4i since Jan 2016...parts are romved by your service center people.

Hope you improve your service center for valuable customer.

Now i am afrait to put my phone in your service center as again any parts misplaced or thief by your service center.

Very very poor service of Mi service in our city.

I dont expect anything but i lost my money behind yur Mi4i but you should improve your after sale service with trustfull service. I put my phone at home. I may got repair it outside but afraid to give in your service center.

Hope your service center will trustworthy soon for customer.

My Mi4i xiaomi set is not working properly. It was purchased on 15 Nov 2015 that is it is under warranty period (duration mentioned is 12 months) when I went to service center they said there is some liquid that could be entered in it but it was not happened either by me or accidentally and they have also said that it could be due to sweating over ears while hearing or due to some moisture entered into it while speaking which should not be done then there will be no use of it if you could not speak or hear on phone. So please respond to my query as early as possible and it should be repaired under the warranty otherwise I have to take some legal action regarding service of the handset provided by the company.

Sir,
My phone was submitted to service center on 17/4/16, and till date there is no response from there side.
I have made a complain to there customer service but found n o response, every time i visite there store they give an excuse date"till now aapka phone thik nai hua, wait kaijye ho jayega".
The service center is harassing me by calling me after a particular time and then denying.
Please help me out asap.

I have ordered a mobile Xiaomi Redmi Note 3 32gb variant in dark grey colour on 18th May 2016 flash sale from MI India official website. The order is confirmed on the same day and was also applicable for cash on delivery at postal code 425203. This product is still applicable for cash on delivery at the same postal code. But after 10 days on 28th May 2016, the company denied to deliver the product to me. I had been contacting the company since last 5 days and got reply that they were trying their best to deliver the mobile as soon as possible. But suddenly they called me on 28th May 2016 and told me that they have cancelled my order as they can't deliver the mobile to the above mentioned postal code for cash on delivery. This is the injustice to me as I was waiting for 10 days. So please take necessary actions to give me justice so that I can get the mobile.
Order Id[protected]
Ordered from MI Store Application

Hello,
I bought MI redmi 3 mobile and it is defective peice.

Same issue I have told to the customer care and completed all the procedures to check the mobile and all the checks shows that mobile is defective.

I completed the mobile check at MI service centre also with job card no. JS[protected]. Complaint no for the replacement is 1677608.

Now, after a regular follow up also company has not started any initiative to pick up the device and replacement too. From one month I am facing this problem.

Now I am very much frustrated. I am not any more interested in Redmi 3. I am requesting them to do the refund also but representative are saying as per policy this is not possible now. Hence I am asking them as per your policy how much is the time limit to do the replacement? When you suppose to pick up the phone? When the replacement for this mobile will be provided? There is no any answers to my questions.

When it comes to customer there is no any law supporting us and no deadlines for the company to finish some activities. Hereby I am complaining against XIAOMi India as they have provided me the faulty redmi 3 device and they are not providing replacement on time. Take necessary action on them

Regards - Ravikant
[protected]

Hlo
My mi phone screen is damage during morning exercise the phone fall down at the path of city park so I give information to the company they said to upload image of phone so i will do it but they can't response regarding giving a claim so I request please give me a claim if the company cannot give the claim then I will take help from the consumer court
Email id - [protected]@gmail.com
Members ship no.-908213
Service request no.-1413043

Your authorized service center at 'tvs electronics ltd, 39/4113, ground floor, sky bright, m.G road, ravipuram, cochin ... Service center contact number :[protected] ' did not answers the call hence the phone is busy for the whole day, and that is not because of talking to some other person but the receiver is placed down. If you want to keep the welcome you got in kerala for your phones, please teach your authorized personnel's that how to serve a customer. And also i states that, i'll never recommend any one of my friends, colleagues, or my family about xiaomi. Till at least you provides a better service

My name is mubarak,
I have xiaomi mi4i handset, This february my handset board was complaint and i went to xiaomi service center Trivandrum, they replaced the board.After few days the board was damaged again the sim card is not recoganizing. today i went to the service centre and they said to me that the board has again damaged and want to replace.This is my second time the board is damaging.They said that it took two month for replacing the board because of the delay of the order.I havent any other back up phone.The service of the xiaomi is very bad and they dont know how to satisfy a customer.

This is the chat i had in xiaomi support, I'm so frustrated with them..

I dont understand why should I wait 2months to gain my priviledge, Xiaomi sucks and please dont buy this phone and waste your time..

-----Chat Transcript-------

Jyoti: Hi, my name is Jyoti. How may I help you?
[protected]@gmail.com: Hi Jyoti
Jyoti: Hello!
[protected]@gmail.com: Bootloader didn't unlock even after 15 days of waiting post approval
Jyoti: How may I help you?
[protected]@gmail.com: what am I missing?
[protected]@gmail.com: I didn't like limited access of xiaomi, i want to install more games in sd card
[protected]@gmail.com: hardly 500MB left.. so disappointed
Jyoti: I can understand your concern and apologize for the inconvenience.
Jyoti: I can understand your concern and will surely assist you but before proceeding further, may I please know your good name, state, city and contact number.
[protected]@gmail.com: ok my xiaomi id [protected]
[protected]@gmail.com: Javid Hussain
[protected]@gmail.com: Tamil Nadu
[protected]@gmail.com: Chennai
[protected]@gmail.com: 7XXXXXXXXX
[protected]@gmail.com: Few day ago my device was dead after trying an update
[protected]@gmail.com: so I gave to service center and got it fixed
Jyoti: Thank you so much for the details Mr. Hussain.
Jyoti: Mr. Hussain, which Xiaomi device are you using and from where have you purchased it?
[protected]@gmail.com: Redmi note 3
[protected]@gmail.com: Amazon
[protected]@gmail.com: device speed is getting slow due to low storage
Jyoti: Mr. Hussain, might be possible your mi id is not register on the bootloader, would request you to please create a new mi account and then do the process for bootloader.
[protected]@gmail.com: What??
Jyoti: Mr. Hussain, I apologize for the inconvenience.
[protected]@gmail.com: Seriously, I have to wait for another 1 month?
Jyoti: No sir, would request you to please create a new mi account. I apologize for the inconvenience.
[protected]@gmail.com: I'm gonna dispose this device right away. I couldn't return back to amaon since its more than a month.
Jyoti: I can understand your concern and apologize for the inconvenience.
[protected]@gmail.com: So If I create a new account will the bootloader unlock right away or wait for another month?
[protected]@gmail.com: Or if you can prioritize the unlocking process then it will work for me
Jyoti: It will take 10 days not month Mr. Hussain.
Jyoti: I apologize for the inconvenience.
[protected]@gmail.com: C'mon i went through the process
[protected]@gmail.com: I've to apply in website
[protected]@gmail.com: They will get back to me after 2 weeks
[protected]@gmail.com: then they will say wait for another 15 days
[protected]@gmail.com: count yourself 1month
[protected]@gmail.com: How will it work within 10days for me
[protected]@gmail.com: ?
Jyoti: I do understand your concern and apologize for the inconvenience.
[protected]@gmail.com: I'm so pissed now
Jyoti: Please create a new mi account and do the process for bootloader.
Jyoti: Please accept our sincere apologies towards the inconvenience caused to you.
[protected]@gmail.com: For your information i have already created a new account
Jyoti: Okay.
[protected]@gmail.com: few days back but didn't apply for the bootloader
[protected]@gmail.com: do you know why is it causing this?
[protected]@gmail.com: would you mind if I copy this transcript to log a case in consumer court for wasting our time

[protected]@gmail.com: do you know why is it causing this?
[protected]@gmail.com: would you mind if I copy this transcript to log a case in consumer court for wasting our time
Jyoti: Please accept our sincere apologies towards the inconvenience caused to you. Might me possible there was any technical issue that's why it will not unlock till, please create a new mi account and do the process for bootloader.
Jyoti: Is there anything else that I may assist you with?
[protected]@gmail.com: No thats it, Thanks Jyoti.. You can see my case in consumer complaints
[protected]@gmail.com: bye

My Handset Redmi 2 Prime has been submitted for 25 days now and I cant see my issue to be resolved till now. This has been a real mess and i am so much disappointed by the companies service now.
(Note: Phone is under warranty. )
Earlier the problem was that my camera wasn't working. The said that my motherboard will be replaced. I submitted my phone on 3rd May, 2016. Then I got my phone on 10th and When I checked it at home Its wifi wasn't working (Obviously you cant check the wifi thing in service center; and who would expect a new problem arising out of nowhere). I resubmitted it the next day (they said a new motherboard would be replaced again) and since then My phone has been there.

What the service center guys say is-
"Company hasnt sent us the part yet"
I sent the complaint on the mail id : service.[protected]@xiaomi.com and they arent able to reply me a proper thing.

I will spread everyone that No one must buy this company - MI Phone.

Hi the concerned authrity,

This is rishi ranjan, bought an mi4 64 gb handset on 17th march 2015 for rs.24000/-. This phone worked fine for 8-9 months. Then after it started troubling me. Once the phone restarted on its own. Then i thought that i must have mistakenly pushed the power button that's why it has happened.
Then after sometime it started happening on a regular interval. It used to go on restart mode automatically and started getting stuck in the loop for minutes. When it comes back with the home screen, it had by that time drained out the mobile battery.
I thought that there must be some system update or some virus update pending because of which these are happening. So i did the update many times. That worked for some time. But ultimately i gave up and went to the mi service centre to get help.
I handed over the phone to the service centre, rohini, delhi on 01st march 2016. Then on 21st march, 2016 after 20 days, i got a call from the centre that the mobile is repaired and the mother board has been replaced. I should collect. When i went there and i got the hands on to my handset, i concluded that some new problem has cropped up which was "no mobile network" even after inserting the sim card.
The service centre guy took the phone back and returned the phone back exactly after one month (On 27th april 2016) with no problem and with new mother board as they said at the time of delivery. I also verified the imei no which was another one. But i could not convinced myself that the motherboard which was put in my mobile handset was new as the same old problem started coming back just after 3 days of the delivery of the phone. So the motherboard which must be fixed inside my handset must be sub standard or a old one of some other handset of other customer.

So request to look into the problem and oblige me by a new handset which does not have infected motherboard.

I would appreciate an early reply.

Note:the job sheets are attached for reference.

Regards, rishi ranjan
Mobile: [protected]