Xiaomi India Complaints & Reviews

My Redmi note 3 suddenly switched off and didn't work since 15 days.. I have been calling the customer service numbers and pick up service numbers a zillion times since then.. But they just keep convincing that they will call soon.. And than I keep waiting for a day And than again repeat the entire process ofcalling all numbers.

Numbers that I keep calling:
[protected]
[protected]
[protected]
[protected]
[protected]

This is inform u that my cell phone redmi 2. Last 1 month mother board not a working condition so i will compalin at your navrangpura (ahmedabad)branch mansger mr kunal sugestion at me mother board not available at my store so within 15 days come at mother board at my mi store but today approx 20 days not a resould at my problem today i will come at your store so store manager answer at me mother board is not available compny so i dont know approx time resould at your problem very ego man at branch manager mr kunal (abhi hamare pas mother board nahi hai jab aayega tab aapko call kardiya jayega hame pata nahi ki vo kab aayega aapko jo karna ho vo karlo vo raha hot line number &email id jab aayega tab aapko hum bata denge hame bhi idea nahi ki vo kab aayega) so pls helm me & pls suggestion as soon as possible my contact num: [protected]. Email id. :, [protected]@gmail.com

I have purchased the xiaomi mi4i phone through amazon india as on 15.10.2015 that is received by me last week of october 2015. Second half of the feb 2016, it make minor curve in my phone and phone was working properly and in this regard i already convey the mi company through my mi account. And after 15-20 days ie march 2016 screen of my phone get cracked without any external force wherever the company provided the ogs glass and in this regard i contact with mi and amazon customer care. As per instruction of mi customer care i approach with mi service center located at ludhiana (Punjab) and they refuse to repair it within warranty and in this regard we again contact with customer care but my problem is remain as it.
Now please replace my mobile set or refund the money.
Copy of bill, emails attached with

I have purchased redmi note 3 in mi website on 1st june 2016 regarding that product i am facing finger print sensor problem for that i have raised one request for replacement of the product,. But they are not responding properly. They are clearly mention in their faq's for the replacement and cancellation there is option in my order page but there is no such options in their website. For every thing have to consult customer care and they are not having clear information and not responding properly.

Mi 5 phone did not meet the quality parameters. Xiaomi is doing false promotions of the product. Quoting the display quality from Mi5 website “Premium 3D glass body, curved at the edges to blend seamlessly into a metal frame. Toughened with Gorilla Glass 4 for durability and strength. ”
My Invoice date is 2 May and on 3rd June my gorilla glass 4 got broke without even falling. I was carrying my phone(with MI original cover) in my hand and my hand flicked the wall from back. There was not a single bruise on my hand the gorilla glass 4 broke.
Service of the company has also gone for toss. Customer service executing did not respond well and kept saying that we dont know anything please visit the centre.
MI centre guys said the display is not covered and we do not know about quality. One agent even said that gorilla glass 4 is for promotion only. Over and above that phone needs to be deposited for 15 days even i go for buying the screen which will cost 8200/- .

Also customer service team closed the ticket without resolution:
[Incident:[protected]]

HI
I had purchase this MI4I mobile through flipcard online option in m/o Jan2016. Since that time I ma facing the problem of internet network, it is shown very very poor and not connected maximum time. even in main cities it is also create such issues. I am very frustrate with is issue as not connect the internet properly.
I am also using the another set Samsung 7562, and in comparison the good internet connection and speed in such mobile but in MI4I its is not connected and shown bad network.

I am very irritate with such issues and requested to please attend my call, So the faith should be there with your company.

Rgds

I bought a mi4i phone in nov 2015 from their official website http://www.mi.com/in/ early april 2016, i found there was a crack on the screen where i was told by service center in vashi, navi mumbai that this is not covered in warranty as its accidental damage and they need to replace the screen plus panel. I agreed to pay for the repair charges rs. 4500 for rs. 10, 500 phone. I finally got the phone after 10 days and multiple follows ups. On the very same day while taking delivery of the phone, i bought an accidental cover based on the company personnel's advice for additional rs. 500 so even for any accidental damage my phone is covered under warranty.
Next day we discovered that phone screen had same issue where display was not coming up even after them changing the screen so we resubmitted the phone on 2nd may, 2016 where i was told it will take another 7 days to fix it as there as looks like an issue with motherboard. I didn’t hear anything from them so i called the service center on 11th may who said it will take another 4 days as mi india as a company doesn’t supplies parts which delays the delivery. I called them again on 13th may and they said they can’t give me a timelines as the part has still not been received and rudely said that i should call their customer support and not the service center.
On 13th may i finally wrote to their customer support team, they asked me for the necessary details which was shared on 15th may, when i follow up with them they just say we are looking into the issue and have escalated your issue. There is even a lag in the response time and you have to chase them 2-3 times before they respond. I have written to them at least 15 times, called them 3 times plus i again went to service center but still haven't received the phone nor a date by when they fix the phone. I even wrote to people in their senior management including the ceo - mr. Manu kumar jain on [protected]@xiaomi.com after finding his details online but no response till date. Management email id’s to whom email are sent are all valid as there was no email failure delivery notification.
I have been without a phone for last 2 months now and xiaomi i. E. Mi india just doesn’t bother to call, respond or fix the issue. They have stopped responding to me since the time i told them that any further delay will make me initiate legal proceedings against them.

My job sheet no js[protected] of bhubaneswar service centre on dt 18_05_2016. Expected date of return was 01_06_2016. Till date job is not completed. I lodged complaint on 04_06_2016. Again it found no response from the company to give me service. I had purchased mi4i to get better performance. It was my only mobile to use. After using one month i found mobile over heated and fast battery drainage. Job was accepted at service centre to change the mother board and the battery. Job could not completed due to non receiving of above spare parts from company as informed by service center. It is nothing but deficiency of service. Pl. Render me service as quick as possible to over come from heavy financial loss and mental agony. Expecting a quick response. Thanking you

Never ever buy a phone from mi.com!!! You guys have disappointed me big time, purchased an mi 5 order number [protected], heating issue was big time and then auto rotate option was not working, you guys asked me to visit the service centre and even the service centre could not fix the problem and finally you guys replaced the product and now it’s been 10 days, m yet to receive the replacement.

Customer service sucks! Nor you guys know how to speak nor you guys understand what m trying to tell, to retrieve the issue that’s been reported from so many days you guys put me on hold for about 10 min and my every calls goes for about min 30 mins with you people. It’s so disgusting.

Hope to get a resolution asap!

Mi fraud service center at kolkata parkstreet, they are not there for solving customer problem.Yesterday i visited the care because of my phone was booting issue and thats y, i submit the phone, they told me come after 2 hrs, as they said i went there and after that they told there is no software problem motherboard problem, you hv to chng that board and u have to pay 4000 .I told you no need, give my ph back and that phone i repair for local shop of mine that cost only 300..The mi center looting the people.Other incident was a boy from somewhere also cm from the centre for his phone even they also said to him that change motherboard due to liquid issue, out of blue the boy question there is no liquid fell on my phone.How could it be?
it is the present scenario of mi service centre. I just example one of this

My phone is being in service center malviya nagar new delhi from 30 days no reply from service center and mo working in my mobile... Please replace my phone
Ervice center is not call receiving my contact no,
Please change my phone
Please contact in thi company for my mobile
My phone is being in service centre from 30 days and after told for 15 days pls help me... Mi phone is bad and no service

Sir,

my name is pramod K.P residing at kumbalathuparambil (H) vadama P.O Mala Thrissur 680732 Kerala and i am student. i had purchased a xiomi mi4i mobile hand set on 2015 september 31. the mobil had got dameged (Charging issue ) on 11/5/2016 i send the hand set to the exlusive xiomi center on the same day on that time they told me that they want 2 week time for the service. after 2 week i called them then they said that it will tack one month time. today i had enquried about the sirvice then they said me the sapre parts of this mobil is not avilabil in the market sa they cant tell me anything about the time when they can return my hand set.

Pramod K P
Kumbalathuparambil
Vadama P O
thrissur 680732
kerala
Ph:[protected]

Dear team,

I had purchased xiaomi redmi note 3 32gb (Order no. [protected]) variant on 27th april2016 (Invoice no.[protected]. Due to hardware malfunctioning (Secondary sim not detecting) i had submitted the phone at mi authorised service center, malviya nagar, new delhi with job sheet no. Wxin[protected] on 11th may2016.Initially, i have been told that i'll get the phone repaired within 10 days. But still after 25 days i didn't get my phone repaired, instead after several follow-ups i have been told that the service center lacking spare parts and there is delay from mi.

For the same, i have raised the concern to customer support with complaint no. 1714802, but again i didn't get any positive response either.

It's my humble request to you to look into this matter and get me my phone repaired, as i am facing lot of issues due to unavailability of my phone and it has become a nightmare for me.

I had recieved a defective piece from rocket kommerce llp (official MI site ) i had requested for replacement and it has been 6 days i get no response from them even after my phone is delivered to there ware house it has been 3 days they didnt dispatch new mobile yet and how long or how many times i call the customer service they keep saying i have to wait and they r giving no further updates...

Hello.
Book my offer
I had recieved mi power bank on saturday.
This product is not orginal its fake it is not working properly. Thts why i want to refund my money and respone quickly... Other wise i file a suit in consumer court.. This is case of fraud by your seller. U show the original product in picture of product but in reality ur product is not orginal..

Mu self Govind Sing wants to register complain for mobile set.My mobile instrument got water damaged. After compainining about the same, it is collected by company person from home on 20.05.2016. As it falls within insurance validity period, client has demanded insurance claim or reapaired device. But from 16 days, customer care of company is not giving satisfactory answer regarding mobile instrument whther they are going to repair or they have started formalities for insurance claim. Kindly solve this issue as soon as possible. Otherwise, we want to contact Consumer forum regarding same

My phone xiaomi redmi note initially launched in India was given for service in vinayaka communication Coimbatore tamilnadu, India.they told me the service technician will call about the conditions of the phone.the problem was little bit of water enterd through 3.5 mm hole. After completing 22 days they did not contacted me and if I contact their no always it will line busy.then I contacted directly then they told me screen should be changed and it will cost 4200 rs.but regarding the condition of the phone technician will contact.but till approx 1 month they didn't contacted

I am sorry to complain that I had given my MI4I mobile for repairing on DT 18 .05 .2016 in warrenty period vide job sheet no [protected] .Till date it could completed and reason informed me that delay in service is due to non receipt of Mother Board and Battery from company .Defect was identified in Motherboard and Battery of my MI4I mobile set.I am in serious loss and in mental agony due to such inordinate delay.Pl. render me service as early as possible .Pl.direct your service center to hand over my mobile a defect free mobile .Thank you.

Today morning 6-4-2016 while I was walking some distance suddenly my mobile was dropped from my right side pant pocket and then my mobile screen was damaged. so please repair my mobile as early as possible.
after screen damaged touch is not worked properly and remaining all the thing s ok. And my details below
And my mobile number : [protected]
my address : d-no 3-3-84/1 sumitra nagar,
kukatpally bhagameer colony
landmark: kanakadurga temple

Hello team,

I have submitted my devce xiaomi 2 prime on 23rd may-2016 (Charging socket issue). Jobsheet number cg06255. Estimated time for repair was 12 calendar days on 23rd may-2016, i am without phone since last 12 days and now service center is asking for another 12 days as parts are not available.
My business depends on phone which is not with me and i am facing lots of hassle due to this.

I spoke with on of the assistance manager at your customer service who promised me for written confirmation on my email ' [protected]@gmail.com ' what can be done and still no resolution.

I need proper resolution for this in short i need my phone as soon as possible if you don't have parts send me replacement one as i can't bare more loss or will not buy another phone for 12 days.

(If you need call recording for communication which has been done beteeen me and customer service i can send that as well it's 50 minutes recording)