Xiaomi India Complaints & Reviews

Hi Team,

I had purchased a redmi prime2 mobile from snapdeal at 21- Nov -2015, Its adaptor has been faulty.

I visited the Gwalior service Centre today 19-may-16 (ITDCL Tech Support S-5 2nd floor Golden estate nr SBI bank Jayendra Ganj Lashkar Gwalior M.P 474001) for replacement, but they refused to change or serviced by it, as they told me wiring smell is getting from adopter so we can’t replace or service it.

Again I called to customer care support service hotline number([protected]) for complaint the same, He contact with Gwalior customer care to ask why they refuse after 2 minutes hold he told me as confirmed by Gwalior service Centre your adopter is physically damaged, I told him again my adopter is not physically damaged there feedback is completely wrong then he told me put the adopter images on mail.
After that I told him please registered my complaint as your Gwalior service Centre feedback is wrong and provide me a complaint ID, still he refused to logged a complaint.

I request to you please take necessary action against your Gwalior service centre or customer care support for same, Need your urgent support as only 2 days remaining in accessory warranty.

Find attached adopter snapshot & bill copy for reference

IMEI Number- [protected]..

Contact number +91- [protected].

Dear Sir,


I have purchased MI note 3 from Amazon last month, after few days i was facing hang problem with device, after a month the phone stuck on MI logo, i have tried a lot but phone didn't ON, i visited MI service center in my city Hisar Haryana, i have submit my MI note 3 over there, They provide me a Job sheet dated on 14-May-2016. and told me to take mobile after 2-3 days, On Tuesday i have visited the service center and asked them that phone software is updated or not, they said sory but we had not special cable to update the software of your phone, Please make call next day 18-May-2016 to confirm the status, On 18-May-2016 i have called them approximate 20 times but i did not get any response from there side, Round about 2:00 Pm on the same day i have visited the service center, and asked about my phone, on the reception the guy who was sitted there told Sir this is lunch time, Please come after 3:00pm. i said why you guys were not recieving the call, he didn't answer to me. After too much conversation they said sir your phone software will be update till 12:00 Pm on 19-May-2016, and we will inform your to take your handset from here, Today i called them at 12:30 Pm. they recieved the call and said what was the problem with your handset, and they were telling sir we have downloaded the file but its not working.

i wanna ask you Sir/Mam if your authorised service center behave like this, and they dont have proper cables and equipments, how could you survive in market, As per my opinion MI service center service is worst service. If MI authorised service center taking more than 5 days "Only for the software updation" then to repair that mobile they will take a month or may be above. Now tell me what to do

I will take a legal action against this in CONSUMER COURT.

My Name Gourav Soni
City Hisar
Mobile Model- MI Note 3
Imei No. [protected]
Service Center Name- We Care
Date of Submit in Service Center 14-May-2016
JobSheet no. 3096
Fault - S/w update

A very bad phone... It started giving me problem within next 8 day of buying date. I bought the mobile from amazon india in flash sale. On 6th of may it gave me a problem named as other handsfree fault. I went to service centre at ghatkopar they told me that there is issue with mother board and it needs to be replaced. They said me it will take 10 to 12 working days. I handed my mobile to them. On the 6th day i called them for status information of my mobile and now they said me it will take more 15 to 20 days from now (6th day) as the parts are not available.
I just want to say that people spend 10k to buy a new phone and the proble arrives in nxt 12 to 15 days from the purchase date and for service or repair issues does it takes 15 to 20 days to repair or replace a phone? Also people over there in service centre are very rude to you. How can a person believe of living without a brand new mobile purchased recently for next 30 to 40 days. Xiaomi is very bad and poor company with real chinese touch and flavour to its mobile's. Bad bad

My name is shiju
My phone number is [protected]

Dear all

I've submitted my phone in working condition mi4 64gb worth rs.20.000 on 29th feb 2016 for repair only hang icon issue

1. Only hang and display problem was there, then on 10th march they told me motherboard will change and part is not available/ arrived yet

2. My phone is under warranty till june 2016, it took 1 month, after whole m/o march they sent a motherboard on april, which was faulty (Not working), which went back to bangalore, on 2nd week of april, they sent a 16gb motherboard in a 64gb box, and installed it and called me on 16th april to collect my mi4 64gb

3. I checked the phone and asked the technician, how can he install a 16gb instead of 64gb, he tried to convince me to take 16gb board as now it will take 25 days delay more if not. (Made a fool out of me in customer service center in front of other customers)

4. I checked the phone body and found that the back cover is also not familiar that means it was not my phone body, i asked the person at counter he said, smiling we have changed your back cover also may be) i refused to take it and they provided me a new job sheet and closed the old job sheet which was not even acceptable. (Totally not my set at all)

5. I've made so many phone calls in [protected] xiaomi mi customer support | india
http://www.mi.com/in/service/online/
Also there chat team disconnects me withing 1 sec of reply to avoid me

I had called 100 times to this number and had conversation with
Hena
Ajay
Sachin
Sneha
Rahul
Akbar
Shruti
Arvind
Vijay
Executives etc

Also rahul (Floor supervisor), mrs. Yogita (Assistant manager) mr. Ram krishan (Floor super visor), mr. Amit (Assistant manager) and mr. Atul (Senior supervisor/assistant manager)

I asked so many time regarding the reason for delay of my motherboard and requested to speak with or arrange a phone calls from amit and atul, which they refused and never called me back

Each time i call them, they all say same thing we have forwarded your request and they refuse to tell any details, puts my call on hold come back with same reason that seniors are busy amit/atul is busy they will call back which i want like, they ask me to call service center/ or arrange a call for them to service center (Irresponsible behaviors)

1. Will my warranty gets extended (Refused by amit and atul / not possible)

2. Whats the status of my motherboard and phone. Kindly contact your sales team, im on hold (They said they cant tell that) cant contact sales team

3. Why faulty or why did 16gb sent instead of 64gb (No answer/ sorry for the inconvenience caused)

4. I asked them if display changed/ and motherboard will also change/ entire phone is dead already..Instead is there any way they can give me a new phone, or any authorized person whom they can discuss if the warranty can be extended as this is the big mistake from there side, (Refused again to provide me any details)

5. Requested phone call from tech support team so many times (Never called me)

6. Service center (Kamla nagar [protected]) they do not pic calls, when they do they tell me/ order me do not call us, we will call you, refuse to provide status update for my phone.

I have all the phone calls recordings as a proof.
I request a total refund of my money / or a new phone, they tried to fool me after installing a 16gb board and thought i will not know it, may be not a technical guy who can easily be fooled, they refused to have proper conversation and refuse to give any details for my submitted product, which i found unfair and fraud.

Kindly help me though this
1. Attaching the phone calls recordings
2.Invoice copy
3. Submitted phone job sheet of service center

Thanks & regards
Shiju

I had canceled my order no 5th may 2016 till yet i have not received my refund into my credit card. My order number is [protected] many time i spoke with customer care but they even don't know what is the bank transaction number such a careless team of mi. If a merchant canceled the order within 4-5 working days the amount get credited into the particular customer's account. I don't know why there is a delay in refund.

Dear team reminder -1

Still my mobile phone has been not replaced yet.

On mon, may 16, 2016 at 9:06 pm, rohit soni wrote:

Dear sir/madam my mobile from has been not replaced yet and no body
Responding properly about my case. This is totaly ignorance by
Company. I request you kindly look into the matter seriously otherwise
I will take any leagl action agianst company. Revert awaited...

— forwarded message —
From: "xiaomi india customer services"
Date: 9 may 2016 17:17
Subject: received defective redmi note3 prime [incident:[protected]]
To:
Cc:

[image: image]

Recently you requested personal assistance from our on-line support center.
Below is a summary of your request and our response.
Subject

Received defective redmi note3 prime

Response by email (Shilpi) (05/09/2016 05:17 pm)
Hi rohit,

Greetings from mi india customer support. My name is shilpi.

I understand your concern and i will surly help you in this regard.

Rohit, i do apologize for the inconvenience caused to you and as i have
Gone through your email and checked in our data base, i would like inform
You that your case is already escalated to our concern team. They will
Definitely get back to you, till the time your kind patience is humbly
Requested in this regard.

If you have further questions, please don’t hesitate to contact me. I will
Be glad to assist you further.

Thank you for being a valued customer. Have a great day…!!!

Sincerely,
Shilpi
Mi india customer service center
Website: www.mi.com/in
Facebook:https://www.facebook.com/miindiaofficial
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer by service email (Rohit soni) (05/07/2016 05:38 pm)

Sir my order id is. I received mobile but there is scratches on back
Cover. Pictures of mobile scratches is attached.
Question reference #[protected]

- date created: 05/07/2016 05:38 pm
- date last updated: 05/09/2016 05:17 pm
- status: escalated

[ — 001:001143:45857 — ]

I am rahul sadhukhan, i bought a mi 4 in the month of march, 2016. After 1 month i got an issue of charging that it was not storing charge for some ic failure. I submitted it in saltlake, kolkata service center (Infinity benchmark building). They told it for 7-10 days (As usual) resolution. It is 22nd day i am writing this complain, they are saying the parts are available but there is no reason for delay service from them. I request to take necessary actions so that i get my phone asap.

I have a xiaomi mi4i bought from flipkart. i was facing charging issues in phone so took it to the xiaomi service centre in ahmedabad. they checked the phone and said something is wrong with the motherboard so it will have to be changed n said it will tak 12 to max 15 days. now its been always 20 days and i have called them many times but they always say the part is not available and it will take 10 more days and were too rude as if they...

I'm afraid that the redmi note3 doesn't work. It is the third one i've had to complain for the replacement since i got this courier on may 02, 2016.

The complain nos are as follows
1639832
1658267
1676191

But there is no response towards replacement. The executives are again and again asking the same question, when did you bought this phone, from where you bought. Its my first time i bought from this company and feeling cheated.

Please resolve my issue or else i will have to go for consumer forum as there is the only option i left with.

I bought it from mi official website and details are following.
Invoice no[protected]
Dated 02 may 2016

And i also have doa certificate hhjcin[protected] from kamla nagar new delhi mi service center.

I was careful to follow the instructions for use, honestly.

I'd be grateful if you could send a replacement as early as possible it is very inconvenient to call daily at customer care no. And wait for another 48 hours and having no response.

I really appreciate your help.

Yours faithfully

Rashmi mudgal

Actuall i purchased xiaomi redmi note 3 in 2 and half weeks only. The problem is. When am calling some persons. And the phone is reched to ear side the phone light is off and when am take back the set from ear side the phone back light not lighting. I want to press lock button to. Work the back light. The compliant is happening 1st time i think. The screen card problem so i removed autherised screen card of xiaomi redmi not 3. But still the problem is happening. What to do. I am feeling very sad. Just 2nd half weeks only the hand set is purchaised. And am alredy updated the softwere also.

Enqury no[protected]
Tickets no-1664466

Sir i have submit my phone to ur pickme team on 15april.
And toady is 16 may.
There will be a no update come by your team.
Sir i want my mobile soon.
Bcoz m shifting my home in 18 may.
Plz solve my problem
Its a humble rqst to u.

And i have rqst to you 6 to 7 times to callback to pickme team.
But they do not call me.
Plz sir solve my problem.

I had submitted my mi-4 at lajpat nagar service center on 3-rd may 2016.
The service center guy told me that as the center doesn't have the mi4 screen, he will have to request for the same to the mi.
Till this date i am listening to the same excuse and he never gives me any fixed date on which i can pick up my phone.

Please look into this issue and provide me with an correct and logical reason as why my phone's service is being delayed even after being in the service period.
Also i need a fixed date on which i can pick my phone.

More details are as follows :

Name : anurag mishra
Phone model : mi4
No: [protected]
Service center : lajpat nagar, delhi

Wxin no: wxin[protected]
Sn: 9577/20001003
Invoice no:[protected]

My request no. 1594489
Not proper action taken by u on my complaint, u say send your defected peace to us by u own expense how can this possible u send me defected peace so this is your responsibility to pick this peace from me by reverse courier chain, your customer executive say this is not possible please help me, because i can afford this expense,

Dear Concern,

I am writing this mail to express my dis-satisfaction with your services, not acceptable at all.

I have deposited my MI 4I phone to your Malviya Nagar Service center i.e. in Delhi because touch was not working at all.

I deposited my phone dated 12th Mar 2016 with Jobsheet No JS[protected] with expected return date of 26 Mar 2016 However after visiting to service center so many times they are saying that we are not getting parts from MI that is why we are not able to solve you problem.

They promised me to handover the phone on or before 31st Mar 2016 but again they could not keep his promise.

When again when i called up they said that i will not be getting my phone before 18 April 2016 just because we are HCL employees at service center and we are not getting support from MI.

Please let me know if this your service that you provide to you customer??

I called up your customer care also and they have lodged a complaint 1461335 and i am not sure if they can do something.

If you really think that you can help me then resolve my problem ASAP.
Request a reply for your end if you think its necessary.

1) Red me note purchased from Airtel Store Gurgaon, Galleria Market in 2014.
2) Phone Charging issue. Charging point to be repair/replace.
3) Submitted Red me note to Xiaomi Exclusive Store on 23/04/2016. Job No. JS[protected]. After repair Delivery Date: 05/04/2016. Address of Xiaomi Exclusive store: MI Exclusive Service Center, FF-11/ FF-48 at A-Wing Trident Complex,
Vadodra, Pincode:-390007. Phone: [protected].
4) Complaint: Xiaomi Service center is not taking customer service issues seriously as I have taking continous follow ups for repairing my Red me note but till date no action done so far and no communication done related to the matter for updating the activity. Kindly expedite my phone repair activity as it is becoming difficult to faith for further purchase of Xiaomi products.

Pankaj Sharma

I purchased Red Mi 2 prime from Flipcart 3 months back Order date 14.2.16. Now the mobile is completely dead suddenly. I tried to contact service center but they tell they dont have service center in Nanded City and they suggested me paid service of Pick MI. I raised request for pick MI also but they say that they dont have service in my city also. Now what I can do? All suggested service centers are 300 Kms away from me. company not ready to give service. i just have 1 question why they are selling mobiles in cities where they cant provide service, they shall label that service can only be provided in metro cities. Other peoples plz dont buy this product. Kindly suggest what shall I do????

Gave my mi band for repair as it was not charging on 03 dec 2015 at tvs electronics limited, shivaji nagar, pune. I was told as there is some shortage of mi band so replacement will take 45 days, i was ok with it. It has been now 6 months and i haven't got my mi band. I contacted the service centre a number of times, sometime they don't pickup call and when they do, they ask to wait for sometime. I tried contact the mi india online chat support and they are also not reverting back to my complaint. Complaint id :[protected]

My phone is under warranty and I have been contacting their customer support from last 15 days but to no avail. They keep on giving me excuses that you are not agreeing to our t&c etc. But I have been suffering from last 20 days because my phone is not working properly and despite being covered under warranty they are not able to provide me the services.
Kindly help me to solve the issue.
Thanking you in advance.
Mobile: [protected]

We have purchased redmi note 3 gold 16g from mi.com.
It seems the product has been shipped and received at fedex courier tirupur.
But the product is not received yet.
The time duration of the product available @ fedex courier tirupur
15-apr-2016 09:03 am tirupur at local fedex facility

We contacted the courier people for a long time but we have not received proper information. They have informed us to contact the mi.com.

Here with we have attached the mail from fedex courier for their responsibility of missing of redmi phone

They would have cancelled and paid back the amount. We have paid an amount of rs.9999 for the mobile phone. Still we didnt receive phone or money

1) i ordered mi5 from your site on 20th april’16 and received the same on 27th april.
2) i have registered a complaint for phone heating up and as per the discussion with the service team you have suggested to replace the phone.
3) so i have initiated the replacement procedure on 2rd may.
4) on 4th of may i have received a call from courier service whose contact number is #[protected] who asked that a person from his office will come and collect the phone for replacement.
5) on call he have shared a pin # 655672 and instructed me to give the phone along with original bill and box to the courier person who know this code.
6) when that person came on 4th may i did the same and when he shared the same code. I have handed over my phone, it’s original bill and box and all phone related items to him.
7) but the person have not shared or gave any acknowledgement/ receiving of the phone and other items.
8) when i asked him for the same, he said that you will shortly receive an email from mi5 (Xiaomi) team.
9) when i have not received any email or any acknowledgement, i called up your customer care center multiple times and they said you will receive by today or tomorrow and soon but i haven’t received any communication till date.
10) so i have sent an email to your support team this (10th may) morning.
11) now the biggest issue is that i have received a call from a lady that she has bought a mi5 phone for inr-18000/- from olx which is having the bill on my name and my contact number.
12) she is requesting for the ear phone on call to me and i am completely surprised that how come a person calls me up for such thing and what is going on in the background and discussed that i have sent this phone for replacement and how come she is able to buy it
13) her number is #[protected].
14) when i called her back she said, she does not want to talk to me related anything and she have just registered an fir of fraud for this matter in punjabi bagh police station, new delhi.
15) after continues follow up the xiaomi team, regarding this issue today (05/12/2016) i have got a call from company with number #[protected]. The guys on call informed me that they are cancelling my replacement request because the phone is not reached to warehouse.
16) when i asked how it is possible what's my fault here because your company itself arrange courier pickup why i am responsible for it. The guys cut the phone with out giving any answer.

I am not sure what you guys are doing for your customers and seriously very angry for such type of situation that i am facing only because of these guys.

I want my phone back or my 25000/- inr that i have paid for mobile.

I have bill, replacement job sheet, mail conversation phone call recordings as well.