Xiaomi India Complaints & Reviews

Sir
I brought a mi4i handset on 7th may 2015. In this 10 month my phone have already gone to service center in different types of problems and every claim in my warranty the service center took at least 45 days to repair so kindly you consider that how many days that i used my phone. Now the handset is showing the hang problem from today evening suddenly.
Please sir do something. If now i am going to the service center they will tske it for next 45 days and when it will reach to me the warranty will be over and i can't do anything after that.

I bought a band form xiaomi website with 1 extra band strap on 27 february
after 12 days means 9th working day i removed my orange band strap for use but it was having defect. the band was havin narrow hole so the mi metal gadget part was not fitiing in it. so i camplained on 10th march for replace but they rejected by saying replacement policy is over but it is the 9th working day n they are not replacing. my order id [protected].

i got the product which cant be used anywhere so i m asking for replacement of product which is having defect by the company but they r rejecting my request

Hello,
my name is suyash date i m MI Mobile user from 4 Years.
Due to Wrong & incomplete Guidance at the service center. it results to pay diagnoise charges 344 rs.
one lady assistant gave me wrong information at thane branch, Eternity mall, thane(w).
at the first meeting/appointment, she was not shared the proper details regarding diagnoise charges & at the time of device collection, suddenly she talks about diagnoise charges. which i never heard in any service center.
so please kindly help me for the same. & give me refund regarding same.
kindly find the all details related to my device & paid inspection charges details.

Cash Memo - CTPL/15-16/ETE13/2089
Ref No - PKD/XM15/07176
Branch - Eternity mall, Thane(w)
IMEI Number -
1)[protected]
2)[protected]
Device bought month - August 2015
Model name - Xiaomi MI Redmi 2

Regards,
SuyashD([protected]@gmail.com / [protected])

Today I visited to your m2k rohini sector 8 delhi -110085 service center because my phone screen was damage then I show to your executive he was asking for useless charges of mother board if my screen is broke he should replace that but he was asking 2800 of screen and 4000 of mother board this is the way how your executive treated us and asking for useless money

Date of issue: 17/02/2016
Client number[protected]

Mi Customer care and Mi Service Centre are both a cheat and the worst I have ever seen. I had problem with the screen and availed their Mi Pick me service. They instantly charged me for the part that has to be repaired. They gave me a window of 48 hours to pay. Now after paying when I am asking them when I will get my device they are denying to answer me. Both their customer care and pick me team are ignoring my queries. First they promised me that my device will be repaired on or before 03/03/2016. But they couldn't keep their promise. Now when I am asking them for a date that when can I expect my device they are asking me to wait for indefinite time.

I had brought an earphone but right side of the earphone is not working properly. it does not give the same sound as the left one. I have tried to call but the customer care is always busy. Plz replace or kindly refund.

I bought Mi 10400 mAh Power Bank on 15-10-14. WHich I submitted to MI authorised service center in Ahmedabad on 7-3-15 as it was not working properly. It has been a year since then . I have called numbers of times.I mailed them. But there is no response. EVen service centers are takling in ruse manner and have insulted me so bad.I request you.

i am a readmi 2 user and one day my phone loudspeaker stopped working i send to a service center by a courier serviced named fedex to aservice center to Ahmadabad and they said that my phone has a liquid damage and they send back the phone and i have taken aphone to alocal mobile reparing shop and the shop men said that their is no liquid damage in a phone so it seems that a xiaomi service is fooling a coustomer

Compliant

I filed and mailed my compliant many times to service.[protected]@xiaomi.com and also informed via call many times.
This copy of complain from day1 to day 32

6/3/2016 Kothamangalam, Kerala

TO WHOM EVER IT CONCERN

from
Albin George


Device: MI-4W

1st Service order No[protected] (for screen) 4/2/16
2nd Service Order No  [protected] (current)  10/2/16

Service Center : MI Exclusive Service center
Address: No.39/4113, Ground Floor, TVS Electronics Ltd, Sky Bright, M.G Road, Ravipuram, Near Kanoos Theatre, Kochi, Kerala 682036 Phone:[protected]


Service Issue..

Day 1 [leave 1]: 4/2/2016

Given to service and Service order no was [protected]: Original Issue was with Display had yellow Patch on screen Edge.

Day 4 : 8/2/2016 [leave 2]

After Service Display is replaced and display worked fine. But On the way back I understood Headphone Jack is not working

Day 5 [On the way 2 Meet a Client Meeting . Google Maps Not working. I tried for Several Hours and realised Gps is dead, I missed client appointment Becuz of i Couldn't Find Location]

I reported the  both GPS and Headphone Jack not working Via Call to Executive  and He Didn't Care when i told this issue happen after service he just hang phone saying come to service center didn't even asked me anything else. 

Day 6 10/2/2016

The Day Everything Gone Worse  [i taken my 3rd leave in 2 weeks already used my 2 casual leaves of the month.my salary is cut for the day ] 

2nd     Service      [protected]: They said its short circuit because of the new display ..i dont know display can damage Audio Jack and Gps . When i asked that, they asked my permission to format my phone and later they said they updated my phone and crashed Software. they didn't told me they gonna flash new rom.And They claimed as phone bricked its motherboard is useless . So They needed to replace Motherboard .if it fail in Software flashing will have to replace and take few more weeks to fix it. 

PS : I live 60km away from service center its two and half hour travel one side. So i have to travel 5 hours for each visit

--

I called to many times to service center no one answered the calls. I call repeatedly on [protected] for last 4 weeks. 

Day 23

27/2/2015

I visited service center as i received email regarding my handset service has done. But It wasn't fixed 
GPS WASNOT FIXED still not working. Only issue fixed was headset as it worked after motherboard replacement and But they  damaged My MICROPHONES instead, both TOP AND BACK mics. both aren't working and so no noise cancellation or echo cancelation . 
I Tested with internal hardware test both mic and gps failed on test. Your technician also verified . 
So I tried to talk with mi toll free number from there but he wouldn't understand anything i was saying due to lack of noise cancelation. He could hear only noise he said there was lot of echo and noise and couldn't hear. So i couldn't report from there.

Incidents happened in Detail.  
I visited service center around 1.15pm waited upto 2.30 to call me. 
After my no came they told me my phone battery need to charge so i gone to have my lunch. 3.30 i recieved phone with  defective hardware. When i told the guy he told they won't do anything else they done what they could. And then after a hour of waiting checking my phone and updating software  another guy came and named sumesh or suresh or suneesh i don't remember his name he said he is in-charge of service center and he said you go and complaint that's what you do and all he shouted at me like i did some crime. Then he threatened me when i said i cant accept phone like this With faulty gps and mic. 
They said its ok for them and they won't accept it as there mistake. There was guy who attended my case when i came in he was only one doesn't was hot head there, i don't know his name either and he try to check my issue found hardware defective he said phone is not repairable for such issues need replacement of phone and they cant replace.  And told me to file compliant if i like and they can't do anything else. They destroyed my phone and telling me its not  there responsibility. 
There was women in front desk with specs don't know her name either she verbally abused me and another guy who came for service when he enquired why there  phone is not answering after repeated calls and i told i also called many times as i sitting on next counter and no one was answering then she shout at me twice. You don't talk. Don't even dare to talk and many other things.  and murmured something i couldn't hear clearly. He felt insulted and walked away saying this is not way you should speak. That guy was gentle man. Others would have made scene there.  I sit quite . She was abusing us for sure. 
Then the in-charge guy came at shout at me that i should leave otherwise they will take care of me like threat. He is a tvs employee. And it's tvs property and they will tale care of me like goons says. 
Then he shout at me like all this issues is because of new hardware i[censored] wanna complaint complaint they don't care. Said go and put case and they don't care. He disrespected me and shout at me many times. 
They even told mi4 parts aren't available. Will not be available ever. They can't ever repair it is wasting my time and them. I don't need them to tell me that. They already wasted whole 4 days .  I asked them to give this as written statement they refused to do that. 
I asked phone to call the mi center as i don't had any phone with me and my phone mic is compliant the mi center guy couldn't understand anything. They refused and insulted me for asking phone to call mi toll free no. 
They mentally harassed me and stressed me alot. when 3 of them surrounded shouted at me. 
At 6 pm after lot of fighting i left there leaving My PHONE with in-charge guy of service center (he claims he is. I don't know) . He was With a smile like he won  He said he will help me and support me on my compliant here and i know he was being sarcastic. I don't believe any of them. Last time they blamed display for headphone and gps issue . And now they blaming motherboard for mic and gps. 

Day 32

5th March 2016

As i was informed by service care team that my device has been serviced yesterday.i repeatedly asked is that true information.with no replies further I had no other choice but to travel again so I did.

Its another afternoon wasted by my mi team and service centre 
Thanks for this kind of customer support for wasting my days and money and expense of travelling 120km 7hours of a day. Last 6 times
they didn't fixed my device .its another day wasted by me trusting you all.I don't need device send me money I paid for device and shutdown this service centre instead of running this.i have nothing else to say. this guys need to stop fooling customers like this.i never seen this many lairs and irresponsible staffs in my life I may say xiaomi has failed there loyal customers and this company don't have future with this kind of service centre .

I don't need to repair it anymore. I know they only mess up more n more with un experienced technician . It is waste my time and my money and my health . I need refund for my mobile or new phone.

FROM
Albin George 

I use Redmi 1s mobile. In this model I use file hide function for images of take screen shot. But when need see thos screen shot images thos are hide at that time hiden file are not shown after hiden. So please give solution regarding this problem.

Don't buy any products of xiaomi mi, i have been troubled like a hell by the xiaomi mi india, service of redmi note 3g took unbelievable 3 months of time, that to i got it after my full time struggle customer care is horribly worst full of illogical stupid people, after service by replacement of display, main camera blurred!!! Phone receiver stopped working!!!

At the time of delivery when i asked service centre to correct it, they asked me to contact customer care, funny illogical customer care said sir, your set is now out of warranty!!! Bull sheet what a logic?

They had forgotten that damages during the service can't be denied.In simple words xiaomi mi is the worst!!!

Still if you want to buy xiaomi mi products then be prepared to face their worst service & customer care

When I bought this phone it was already faulty heating issue performance drop, I replaced it once but still same issue with new handset too, then again I managed to replace, still the same issue still em going through it, it means mi4i is faulty mobile I think they launched it without testing, it's like cheating the customers by selling them a heater for winters worth rs13000/- not a smartphone, plz kindly arrange to fix it, replace mother board or in anyway jus fix it, kindly reply me on my email, [protected]@gmail.com

Sir I buy mi mobile phone in last month of the year 2015 in December 10 after purchasing 10 days the mobile have issue and problem I am contact with xioami costumer service and also where I buy that are Snapdeal they both are ask to me they will provide me to help only 7 days they I lost everything I will very fristet so I will do everything to good work of mobile but not finally I will visit 4&5 times to gallery they also not solve the problems the phone are fraud they give me to fake phone only one month they change my mother board not provided good service I will pay 12 thousands money sir the phone are not work proper i will not use 12 days phone proper I believe my 12 thousands will lost I sink too this fraud company and fake phone sir help me I will hopeless please

I ordered mi power bank 10400mah .is me Jab charge karta hu to 20minutesme pure 4 LED lights on ho jate he or jab me is power bank se mobile charge karta hu to 30% bhi charge nahi hota tab tak to power bank ki battery low ho jati he or use fir se charge pe rakhana padta he. Or muje is problem ka solution please jaldi call or sms karke de.No [protected] my oid is222663 and AWB no is[protected].order date[protected].

On 20th Fen 2016, I gave my handset for repair of Display problem (under warranty). The service center at Madhapur Hyderabad, asked me to wait for few minutes as they have spare display and can be replaced soon. withing 10 minutes I got SMS that the handset is ready for delivery even before the service person assembled the handset. During assembly of front cover the service person noticed the power button is not working. However it was working when i gave my handset for repair. Now the service person opens one more work order and closes the old work order. Now it is more than 10 days, I tried to call the service center no body picks up the phone. Then I sent email to service.[protected]@xiaomi.com asking when i will get my handset. I don't get any commitment when the handset will be repaired.

Order id [protected].. sir, i want to address this issue directly to u coz i know customer care has no rights to do anything to help me out.they will just say that return policy is not there...i received mi band yesterday only..and i found it a total wastage of 799 bucks.. m a loyal mi customer. me n my husband, both have mi phone, i hope u would help me out.. i want to return it.. none of its function is useful for me.. alarm just ring once which is not enough for a person to get up..snooze dont work with mi band unless i get up from my bed n snooze the alarm from my mobile. but tel me if i have to get up for mobile den wots the use of this mi band. and heart rate sensor dont work, its a dumb device which only counts foot steps which is not worth rs799. and wen my phone rings it continues to vibrate and i need to run fast to get my phone n pik it up. it is only creating hassles for me.. m so unhappy that i bought it.. it must have some function like vibration stops if we touch mi band screen but its not.. its only a burden for me.also its not pairing with my phone.it was paired only once n now its not. such a silly problem in the starting.. so how can i trust its quality.. plz take it back n refund my hard earned money n help me to maintain trust on u..basically all its functioning depends on phone. so wots the use of wearing it.. customer care has just said they dont have return policy only replacement policy.. they cant ignore their customer problem like this.. i have made such a big mistake that i bought it from their official site.. i should have bought it from amazon or flipkart. atleast they have return n refund policy..

Xiaomi India has a very bad after sales service.
Even if my device is in warranty they ask for money (Rs. 500) to repair it.
Also the damage is considered to be fixed for free in their website.
I tried to contact them on Facebook but there was not a single reply from them (on the same day they are replying to others who are appreciating their new device).
Also I sent an Email to them, yes they replied to me saying...

Sir i bought xiomi redi note 4g on 22-may-2015.but my phone was stolen.please i am middle class family.my dad and mom got tension upon me.my IMEI NO : [protected].my lost moblie sim is airtel([protected]).please sir .

No any responce properly i try to 4 day call meet manager but no any responce my phone has been submited 1 month but mi service center not any responce and not my wornty extend 1 month i have to very very bed expiriance mi india service center mainly manager ganesh, atul amit, dharampal all of with i have very bed expiriance

My phone screen get damaged by falling from me.
When i chat from customer service they tell that screen would get replaced in near service centre
but when i go to baroda mi service centre they tell that it will cost Rs 4000 and my phone is in warranty
Half the cost of my phone