Xiaomi India Complaints & Reviews

Order number： [protected] Order placed on：Thu, 31-Dec-2015 11:34 am

I didn't receive my order after 15 days since I placed my order.

I contacted Xiaomi Customer Service and they asked me to contact FedEx, regarding the shipment.

I contacted FedEx and they said the shipment was lost.

So I canceled my order after that.

Xiaomi accepted my cancellation and they started the process for cancellation.

Till date I didn't receive my money refund & the response from Xiaomi customer service for this is very very unfair.

I blind now and don't know what to do.
Even escalated this with xiaomi customer service supervisors (Abisheik, Ranbir & other guy) nothing has happened.

At present the status of my order is 'Order Misplaced'

Totally frustrated with xiaomi now.

This to bring to your notice that I had given my Redmi Note 3G for repair at your service centre on 1st December, 2015 having Work Order : SUR/XM/15/06540.
As of today 15/02/2016, I have not been intimated of any progress on the phone by Xiaomi inspite of continuous reminders from my side. Xiaomi had promised to deliver the phone by 1st week of February, 2016, but still they have not repaired and they have stopped responding me.

It doesn't suit a company with such a large customer base to act so irresponsibly while providing service which is an essential part of sales. Xiaomi's actions falsify its claim of trying to provide the 'best user experience possible' and the reason that they are giving is they are not able to fetch the required part due to court order. Xiaomi's reason to save their skin isn't justifiable.They should be penalised for their action and should be warned for their irresponsible service towards product covered under warranty.

My phone is getting warmer and so I took Kalkaji Service Centre given updated software and said there would not now

Yet the problem is not solved, then I take it again and then she turned and said updated software will now not at all so I said ma'am I did yesterday I gave you software updated
Sir, has 3-4 times do we do now
I can not say that now

Hello,
my mobile MI REDMI 2 PRIME 4G(16GB, WHITE) X000EUEA41 having a problem of camera not working, some time it is not showing its icon(folder).
Previously i have launch a complaint to your service center and the have tried so remote functioning and as per there suggestion the mobile is needed to replace.
The mobile is under guaranty (warranty) as it is purchase on 29 September 2015.
following r the detail Invoice no DCVZXcfvr sep 29,
IMIE no [protected]

I'm Rahul Soni i am living in Ghandhinagar (Gujarat) India, I have MI4i 32gb and due to some problem i have given my phone for repairing my Work order Date is 23/01/2016 & work order no:[protected] but till date my phone is not repair.
How much time it will take? The not provide me, Already too much time you have taken, i want my phone back as soon is possible, it is very difficult without my phone. and my phone is under warranty.
I called for my phone status on your Mi authorized service center located at Ahmadabad bodakdev cross rd number is[protected], they also not gave proper status.i called on your MI Customer Care number [protected] they raise my complain on behalf of me, My Complain id is 10789572, but still not solve my problem

Dear sir
I have odder Mi India redmi note prime 16G on date 20/01/2016. My odder no is[protected].but product not reached yet .and current status on your (Mi India) is that product is return and received your were house 28/01/2016 time 02:04 pm
RETURN Accepted | at Bengaluru_Bomsndra_RP (Karnataka)
But my amount Rs. 8, 499 not Refund me. So please refund me my amount as sun
(Mi India)
Regard
sudesh kumar
Contact no [protected]

Sir
I am purchase Redmi note prime 4G from Amazon. Com on 25 Dec invoice No.KA-BLR[protected]
Invoice For order Id:[protected]. Dec 21, 2015
After 1 month phone is auto unlock on charging mode and over heat on watch video and games or Hanging proem is a most problem s pls solve my problem
I want a Replaced my phone

Since a couple of months my phone is facing hanging problem, factory reset and continuos rebooting. I need a quick solution or a REPLACEMENT of it it's been 8 months buying this phone. Hope you take the action asap.

My phone madharbord problem it is coming for 20 day leta please sent fast my mobile number :[protected] my name :srikanth my gmail:[protected]@gmail.com

My Name is R. Pruthivi Raj. I have bought Mi4i mobile from Flipkart on[protected]Order ID: OD[protected]. IME No. [protected]. Last three months my phone got damaged (bulged) due to over heat …. Then I chatted to your company Customer service on[protected] and they said to the contact nearest service centre for battery replacement . So my son Praveenkumar went to your authorised service center at Thiruvananthapuram (Ascent Technologies, Thiruvananthapuram Ph. No.[protected]. They got the above mobile on[protected] from me and they gave me only a bill and the bill no was 989 dated[protected]. I dint get any job sheet from your service center . Every week my son called to your centre for my mobile, but there is no response till now. They pickup the call only after four or six times, after that they ask about the IME number, Phone Number, Model Number etc.. again and again… Then they used to reply with these words “ we will inform if mobile is ready”. After a week my son called again and again, they asked the same details again, and no proper response. I did not get any Jobsheet. So I am totally disappointed. Please make an enquiry on the service centre and show a way for replacement of the battery
Attached: Bill Xerox

I m using mi not 4g nd while I am playing song in my phone I plugh in aux cable in it and then automatically the touch of phone not working then I send my phone to service centre in Indore nd there they said they will diagnose your phone for 2 days after that they will say that the phone have hardware problem or software problem after. 2 days they said that your phone motherboard is damaged nd the phone is not even starting but when I submit my phone the phone is working. Only. Touch is not working this the mistake phone motherboard. Is damaged. Due to mistake. Of service centre kindly. Resolve my problem. As soon as neither. I will file case against. Mi ..

Hello,

I have submitted the request for the headphone replacement as the head phone is in warranty period.

I have submitted the head phones on[protected] and yet the request is not completed and they are telling like it will take at least 30 to 45 days.


I f i can see the head phones are available to sell on the portal then why it is taking 30 to 45 days to process my request..

I'm here to complain about the replacement of my headphone, which I brought sepratly from flipkart for 999rs. After 3 month o[censored]se it stoped working.
So I submit it for replacement on 2jan 2016 on xiomi service center, Patna.
Since then I'm just waiting for d product.
I visited @ service center 2 times in gap of 20- 20 days. they don't have any update On my complaint, when I tried calling them they never respond.
Its been approx 2 months.
For further information I m attaching my invoice & service job sheet

I had purchased power bankEB10400 MH on 28thjan2016 lgot delivery on 4thfeb2016 and its not working order ID is OID30764

Purchased a phone in OCT 2015. Instrument is not detecting SIM. Company service center refused either to replace or repair the instrument.

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

Here I submitting conversation between me and xiaomi service center customer support executive Mr. Shivam.

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

(Hardik Shah)
([protected])
Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 3 at 2:24 PM
Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message
1084370
Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:42 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
4 AttachmentsView allDownload all
DSC00706 .JPG
DSC00707 .JPG
DSC00708 .JPG
DSC00709 .JPG
Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:49 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
3 AttachmentsView allDownload all
03 .JPG
01 .JPG
02 .JPG
Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 4 at 5:47 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message


1084370
Reply Reply to All Forward More
Hardik Shah Mr. Shivam Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy. After i contact you. So now my humble request you that plea
Feb 5 at 10:04 AM
Mi India
To hardik.[protected]@yahoo.co.in Feb 5 at 5:30 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and I would like to inform you that we provide replacement warranty of 10 days if the product is purchased from www.mi.com/in. and you have purchased your device from amazon. so we would not be able to provide you replacement for this device. kindly co ordinate with amazon for the same.

from our side we would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Fri, 5 Feb at 10:04 AM, hardik shah wrote:
Mr. Shivam

Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy.

After i contact you. So now my humble request you that please replace my device as soon as poasible.

Sent from Yahoo Mail on Android

On Thu, Feb 4, 2016 at 5:47 PM, Mi India
wrote:
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.
Show original message
I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]

We discussed your issue with the service centre team and as per their feedback, the device display and screen got physically damaged. Hence this issue reported by you. The warranty also rejected for the same reason.

-this is response of xioami circle head bangalore Mr Ravikanth

My response
Mr Ravikant ..not a single scratch on device...its cheap specs of device and excess overheating which is leading to the screen being unglued...

Bill no: ISH001013 dated[protected]
After handed over my phone, they don't feel it important to register the new motherboard no. on bill. So, I've to go there to registered it now. If they are so dumb & irresponsible at their work, why are you keep them their for customer support?

Today I wrote an email to them which is as under:


Thank you customer care for reply. further to telecon with the floor supervisor Mr. Ranveer Singh of instant date, I request you to provide me the exact details of the cost as mentioned in my previous email (appended below). Further, I was also learnt from Mr. Ranveer Singh that the price as quoted by the Service Centre is the official price of Xiaomi India.

I reiterate that the replacement cost of two parts INR 8400 is being charged by your service centre to undertake repair of almost 1.5 year old used Redme 1S (INR 5999). In other word the servicing cost is much more than the cost of handset sell to Indians in India, which is frivolous and malicious.

keeping in view of the above, you are advised to immediately confirm in writing about the Xiaomi official price of 1 unit motherboard of Redme 1S and 1 unit Display of Redme 1S of failing which I'll be compelled to take legal recourse including filing criminal complaint(s) against you as per laws of the land.

This is in addition to the actions that may be taken by the other individual affected persons in India.

thanks and Regards


O P SINGH


I think, the charges charged by them are unjustified and wrong, which indicate the mala-fide intention of the company too.

The concerned are therefore requested to take necessary action to mitigate the syphoning of hard earn Indian's money by foreigners.

thanks and regards

O P SINGH
[protected]@gmail.com

Sorry to inform you that
Im not happy with this kind of service of yours. I have bought your mobile redme 2 at 5999 INR. And the person in service station is asking me to repair it at 6713 INR. so how is that possible ? Please reply me as soon as possible. And yup if possible than please send me my money back.
My inquiry no. Is [protected]