Xiaomi India Complaints & Reviews

I gave my mobile to xiaomi service center on 1 dec 2015 for having some issue, they give it back on 19 dec 2015, but my issue are still there, they are not even resolve. irritating service provided by xiaomi service center. now i want my money back.

Hi Support, I am extremely disappointed with the effects after using the Mi4i phone after 4 months. There was a huge connectivity issue with the phone, everytime the call gets dropped when I pick up the call. Today while I was driving, I got a call and the vibration was very loud specifically different, and when I was supposed to pick up the call, the phone got slightly hit on the steering and the glass seem to got a crack, and the phone became hotter as usual. Please do note that it was a very slight touch and the phone didnt even fell.It was hold tightly and I am now in huge trouble. My brother is using the Mi phone Xiaomi from a long time, but I am very disappointed with the incidents, Would be grateful if you can sort this ouw as I have never used any duplicate stuff. Thank you

I had purchased Mi powerbank in Oct'14 and used only once. After that it started malfunctiong. I lodge complaint in Nov'14 but didn't know at that time to get complaint no for further correspondance. I could only got my complaint lodged on 05Jan'15 (Complaint No.-1801). It have been 12 months now and I have called customer care around 50 times till now and mailed them several times also. Every time i get a standard answer " You will get your replacement this week". I am frustrated with so lethargic process. Hence i am compelled to lodge complaint in a hope of resolvance of my issue quickly.

My phone is redmi 2.after 15 day of my purchasing it give a lot of problems.when i come to customer care then they tell me the mother board is damaged... after 2 month when i contact to care then they tell xiaomi company does not snd the new mother board..it is request to the compant plz snd the mother board to customer care of chandigarh..

My name is devendar mandal and i m complaining about my mobile my mobile is have heating problem and not even your service center can solve this problem. i have visited 3 time there and wasted my lots of time then also my problem could not solve. my device model no. mi4i prime i have purchased this before 2 month. if possible please solve my problem and inform me as soon as possible my email.id is [protected]@gmail.com contact [protected] plz contact

I want to complaint service center erode (adisesh multitek, 46 mettur road, erode -11. Ph[protected] my mobile was display problem so gave to service center on[protected] but still now he dint response that he told only spare is not delivered and he told rubsh answers

Power is not charged and the mobile phone is also not charged in power bank .the power bank of mi has not working .resolve my problem as early as possible.

I booked redmi 2 prime on 9.12.2015 and received on 11.12.20125, i am facing some problem regarding heating of battery, audio problem and display problem. I called customer care and he suggested to visit the nearest service centre, and i visited on 16.12.2015. The executive of service centre give me a job sheet with number of JS[protected], but I not received till date. Thanks & Regard Sushil Kumar, Panjab University, Chandigarh. [protected]

Purchased one Redmi Note 3G Mobile inn Flipkart . It works superb and fine. At the end of Warranty (10 before) 1. Mobile getting hang. 2. Main screen always stand at landscape view..not coming to potrait view 3. battery back-up is very poor 4. Voice quality during call not good, 5 display problam, 6. automatically switched off, 7.Speakar problam, 8.Camara very poor. I contacted at : MI Exclusive Service Center, TVS electronics limited, No. 4M-403, Kammanahalli Main Road, HRBR Layout 3rd Block, Above KFC Restaurant, Kalyan Nagar, Bangalore – 560 043. Vide Work Order no.[protected] dt: 02.12.2015.However, every time I call the service, I receive the same vague reply that the part has not come & Now they are saying mother board problem & part not available far a gap of 21 days is over still my mobile problem was not yet solved.i request the company to either replace or repair the hand set as soon as possible.it's reallly...

Redmi Note 4 : Service not provided by Xiaomi within Warranty period It is about one month, I have submitted my phone in Xiaomi Service Center was display problem. They say that they do not have part and cannot be repaired. JOB ID : JS[protected] ( they took 20 day ). Turn around time : 15 day. Display was repaired but it has reboot problem. JOB ID : JS[protected] ( this is more then 10 days ) . Now they are saying part not available. Please never buy Xiaomi Product, otherwise you will cry. and cry

I have bought Redmi Node 4 G. This got faulty with display. I visited the costumer centre at Noida Sec-18 ( Touch one-stop repair service, HCL). They said with 15 days they will repair and provide back. But it is one more than one month now. They did not provide any service. And they said that we do not have part for this replacement. Now the mobile phone is still under warranty. I am mailed to " service.[protected]@xiaomi.com " for this also. They did not reply on this. Xiaomi is not providing the sercive with the warrenty period.

Dear Team, I have submitted my Mi3 for screen replacement at your Malad Authorized Service Center Malad three weeks back (30/11/2015 - Work Order number:[protected] . I had received an assurance that the replacement will be done within 10 days. However, every time I call the service, I receive the same vague reply that the part has not come and we don't know how long it will take to get the replacement. I believe 3 weeks is enough time to get a shipment from any corner of the world, leave alone India. I sincerely request you to get my phone repaired and do the needful at your earliest. Thanks, Suresh

Sir i have purchased my redmi2 pime mobile in flipkart last month on 4th, my order number is OD[protected], MY battery is draining too fast with out using i want you to check in this matter or else i need my replacement since you have given warranty upto 6 months.

Latest : work order no[protected]. Work order date: 25-Nov-2015. Screen failure including no display/abnormal display Phone / tablet does not start, unable to log or make calls Phone / tablet does not vibrate or ring. Till date there is no response from the MI Service Center about delivery or the problem. It has become a duty to visit daily Service center.

I have bought MI Redmi 2 from Flipkart dated[protected]Order ID: OD[protected]. Hardly I have used this mobile for only 2 months with very minimal usage. After that battery drains so drastically. Below were the Sequence of fraudulent done by XIOMI Service Centre people. I went to XIOMI Service Centre in Ashok Nagar (Mi Exclusive Service Centre) on[protected] and given my mobile to them for the "Battery Drains so drastically" issue. Service Centre Folks told it's a software problem and told to wait for 2 hours. They have upgraded the software it seems and given back to me. Again after observation of 1 week, I noticed the problem exist and went to Same Service Centre in Ashok Nagar. This time they told we need to change your Mother board and it will take around 20 days. I told its ok for me. After almost a month, they messaged me like your mobile got ready, please collect it. I have collected it from the service Centre on[protected]. {all the relevant proofs I am having} Again on the same day after 4 hours of observation again the same problem exist. On the same day again went to same Service Centre, they again told wait for some time, we need to upgrade your mobile again. I don't know what they have did all those 25 odd days. They not even tested my mobile and simply given with some scrap board. Really Pathetic. After they upgraded they advised me to format the Memory Card. {all the relevant proofs I am having} Again after 3 days of observation I got the same problem. Again I went to same service Centre in Ashok Nagar and told all those above history to them. Again waited for 2 hours and they told again needs mother board replacement. I don't know before it was replaced or not, has it been replaced with a genuine motherboard ? so much frustrated. And I agreed to go ahead & replace it at least this time properly. They took my mobile on[protected] for replace of board for second time in two months' time. They have again handed over to me on[protected] and told its fixed. {all the relevant proofs I am having} And still I am facing the problem again after second time replacement of Mother Board. I wonder is my mobile is really serviced, or at least they open the panel / or they placed a scrap board !!! It's really very frustrating for the users who supported MI. If this problem is not addressed in short period of time, I will be approaching consumer court and Social media, ... against Mi. My contact +91-[protected] Mail ID : [protected]@gmail.com

Hi

I ordered product Mobie Redmi Prime Last week thursday and recieved it,
But when i opened the product and kept for charging the phone, it was 100% and checked after 15mins, its 0%, I need the product with new one or need amount back.

I gave my xiaomi mi4i mobile to xiamoi service center, Gurgaon, Haryana by 01-Dec-2015, Company promise me to give me in return response by 15-Dec-2015. But till today i didn't receive any call or message from company, even there is no number provided to me for contact.

1. Mobile getting hang. 2. Main screen always stand at landscape view..not coming to potrait view 3. battery back-up is very poor 4. Voice quality during call not good Invoice no : #BLR_WFLD[protected] Order ID : OD[protected]

My phone-redmi 2 is not working after just 4 months o[censored]sage. it got overheated on 11th december and now it is not switching on.it may have even burst.. reallllyyy disapppointing. my valuable data has been lost. my xams are going on and m unable to retrieve anything out of it. even the person at xiaomi service centre is not ready to help. it should have been worked atleast 6 months.. i also contacted through online chat but when i complained of the problem the contacting agent left the chat.so, i wanna request the company to either replace or repair the hand set as soon as possible.it's reallly urgent for me. documents would surely be attached if there is any scope of help. please help me. date of incident- 11 december mi number--[protected] item ref.[protected]

I got this Mobile as a gift and the same was purchased from Flipkart.From binging itself the experience was bad 1. Delivery Issue My sister made a special request to deliver the mobile max by 15th and was even ready to pay the extra delivery charges but the same was not taken care nor considered. Mobile was delivered at the location in an unknown hands without any prior information. 2. No support from Flipkart On 16th August I tried registering a complain but there was a continuous error due to which the complaint was not registered . So I tried it again the very next day (17th August 2015 ) and it was delivered. As i didn’t received a positive response from them so called the customer care of FILPKART immediately and they informed that the return policy got over yesterday and they will not support. 3. Network Issue In remote location / on roaming the network reflect dead whereas on my other mobile of different brand it’s not the same. 4. Screen Issue Since the very first day there is a thin green line on the screen which is only visible when the mobile is switch on and the replacement of the same has been confirmed by your service station. It’s not very prominent but can’t be avoided. 5. Phone Hangs With a months’ time the mobile started hanging and can’t open multiple app or download mail etc at one go or within few time lap.Even though neither the memory is full or too many application are installed 6. In spite claimed to be a Gorilla Glass the Glass isgetting scratches. 7. Experience of visiting you service station I have visit your Mumbai service station twice waiting for almost 2 hrs and looking to the huge que had to leave. Then i have visited your Pune Viman Nagar service center on 19 September 2015.When they crossed checked my phone and informed me that the glass need to be changed and software issue are there so I need to leave it for 15 days to get it repaired. Firstly if there is a manufacturing defect from the very first day then there should be a replacement of the product nor the repair. Secondly when I informed them as I from Mumbai and can’t leave it in Pune as collecting it would be a challenge so request them to help me with details of any Mumbai service center who can provide me quick service as leaving it for 15 days will land me paralised without a phone. But they refused to support or share any details of Mumbai center station we don’t have any information. How is it possible that that one service station doesn’t have any details about the other one. ( Where as the other brands like Samsung or Apple state that) After asking it again the head or any other executive came out from a cabin and started shouting . His name was Rajesh Thorat. He even passed a statement“ Jo kartay banay kar lo” when I started recording his behavior then his tome changed .It’s an extreme disappointment I think being a Customer we have the right and could request your Executive for information / support regarding which service station are ment. 8. I tried calling customer care nobut wasn’t able to reach / connect them on toll free no on 19th Sep 2015 I have used Samsung and Motorola but have never faced so many issue/ problem at least in the starting months. and they at least serve their customer in a supportive manner. May be 14000 would not be a big amount for you as you sell 1000 or more every minute day in and out. But it is really difficulty for us to earn. We save for month to buy on phone. Hope I get a solution after you get Time to read my mail. Else I have only one option that keep running to your service center. And I expect a replacement of my Phone.Or it is forcing me to sell it and Buy a different brand that I never wished to. PFA scan copy of ELS report from your Pune Viman Nagar service station Thanks