Xiaomi India Complaints & Reviews

I have bought a Xiaomi Mi3 Mobile phone on 5th Aug 2014, on 24th Jan 2015 its screen got damaged, I have submitted it on 24th Jan 2015 at Xiaomi Service centre TVS Electronics Malad West Mumbai After 9 month of wasting time in waiting hundreds of phone calls and at least 10 visits to the service centre I have not yet received my phone back attached herewith is the phone submitting receipt and phone purchase bill. They kept telling me that part not available will be available soon when I lost my cool and blasted them they started telling that person who submitted phone has left the job now phone status can not be traced. Sir, I am waiting for your favourable reply I tried to manage with a standby phone for a month but they have not returned my phone so I had to buy a new phone which costed me Rupees 12499 I have visited the service centre more than 10 times which has wasted my time and money I want my phone back in perfect working condition and with the warranty which was left when I submitted my phone I want Xiaomi to compensate me suitably for making me wait for 9 months

I've got a power bank of 20800mah, its not working yet. I don't know if you're not selling this product then y there's no action taken on it yet. That to on sellers like AMAZON SHOPCLUES, & SNAPDEAL IN INDIA. Is Xiaomi as a brand doesn't want to take it's name by each and evry individual as a best product of this decade.IS COMPANY itself making game products and selling it on online shopping.

I have purchased xiaomi MI4I from online flipkart. After few time I got some issue in hands free jack and submitted to xiaomi service centre Janakpuri.they told me to give with in 15 day.but after 30 days I am still waiting for their response.and unable to find any ways. For that I am complaining to consumer forum to take action against Xiaomi India.

Hi, I had given my Redmi 4G note for repairs under warranty on 16th Nov'15 through a friend and I also spoke to the representative of the shop at TVS Electronics LTD. XIAOMI SERVICE CENTER, shop no.1, Plot no.144, RS Compound, Yashoda Niwas, Chakala, Andheri Kurla Road, Andheri East.Mumbai over the phone. I was told that after depositing the phone with them, they would let me know about the problem in 3 days time. But till now I have received no call. When I try to call them on their landline( the only number mentioned on internet[protected], either the phone is busy or the phone keeps ringing.I want my phone repaired soon.My service order no[protected].Please do the needful.

I bought mi 4i mobile from Flipkart 'big billion days' sales. After receiving product, I checked freebies offer from mi website. I registered my mobile, gave imei no. And other information. But after 1 Month I had not received it. I have already booked compain on mi toll free no. But they did not give me any proper reason. Complain no is 681559. They are giving me false reasons. So I told him that if you can't give freebies then you can give me mi 4i flipcover. But they did not help me. So I kindly request you to do something as soon as possible.

WORST SERVICE Delivered BY Xiaomi service center I have used Mi 3 phone for around 6months after which it got dead and then I kept running in the service center of vashi for 2 months. Employees there are pathetic. They keep on telling that it will get repaired in one week. But again after one week they tell that it will take another one week to repair it. So after around 2 months I have gone in another service center at thane but there also employees are telling the same thing and it has been 1.5 month since I have submitted my mobile. After sometimes I have bought mi4i mobile of xiaomi since I liked the camera quality of xiaomi mobiles. But it also got dead within one month of purchase. Now my both mobiles are in service center and I am cursing the day when I bought this mi3 & mi4i mobile.

Xiomi should be banned in India for sales, they are not capable to take care of after sales service. Worst service ever. I bought Mi4i Phone thru Flip kart on 26th June 2015. on 28th September 2015 morning i noticed the display not working and handed over to ENSURE SUPPORT Services(Authorized by Xiomi) and taken acknowledgement. now it is almost two months after i handed over to service center, today after great difficulty my call connected to service center, still they are telling that they do not know when the spare parts will come form xiomi and they are not committing any date. i called up xiomi customer care, they are also not able to say anything and asking me to wait for months out of 1 year warranty they are kept already 2 months.

Dear Sir I had a horrible experience with your Mi service center at Salt Lake City in Kolkata. I had purchased a Mi 4 handset (64GB) from Flipkart 4 month before for Rs 23999/-. Unfortunately the handset fell from my hand and front screen got damage 20 days before. I had gone to your service center who told that it will be replaced at a cost between Rs 5000/- to Rs 6000/-. They will send the requisition to the company and call up and confirm. There was no reponse for 15 days. When we called up some one picked up the phone and said it will cost Rs 8500/-. The next day we call up for a confirmation some one called 'Deb' picked up the phone and said charge will be Rs 9900/- if we are interested we will get the service or we will not be able to do any thing. Three times three different version of charges. I stay far away from Salt Lake City and have been after your service center for last 20 days. If this is the level of service I am afraid I will not recommend your brad to any one nor buy any product of your's. Hope to get a positive reply of this mail. Pl inform me the exact charge for replacement without further harassment. Note the present cost of the handset is Rs 14999/- how can screen replacement cost be Rs 9900/-??? Service center is playing with us.Hope to get a positive response from your side. Regards Raj Kumar Mitra: Mobile - [protected].

Hi This Rehman I have Ordered Mi4i with Order ID #[protected] but after receiving phone it is not working Properly i raised the problem on 14 Nov 2015.But Till yet i have have not recived my replaced set, Dear its really very embarrassing for me that no buddy is Responcing on my complaint from last 1 weak . These are 2 complaints i have posted 749224/775614, Kindly do Some thing ASAP

Hi,

It is really very bad experience from MI India that I have ordered mi band on 10th Nov. 2015 order no. [protected] and I received it on 13th Nov. 2015 via Fedex, when I opened the parcel I found a wooden price instead of my mi band. Did I pay 799 for this wooden piece. I also called up customer care and reported the same, they told me to provide the pictures of received parcel.
Kindly PFA the same and refund my money asap.
Feel free for any clarification.

Regards,
Sunny Shukla
+91-[protected]

Dear team, I ordered the product on 4th of November.After providing me a commitment date of 16 November they failed to deliver the product to me.Still they are not able to convincing me regarding the matter.When will i get my product? They are not taking the matter seriously.I am little bit worry because i have pay out all the money . kindly help me to resove the issue. thank you,

I have purchase xiaomi mi4i before 5 month back that mobile unfortunately dead mode after asking service station he telling mother board problem suddenly i am sock...! but the same time all customer taken that same mobile all most 90% compliant and bad opinion, that is your product quality. So please tel me shortly your working experience...!

My Mi4 is having a problem of auto shutdown so I dropped it on Gurgaon service center. Although I got a SMS to recollect my phone in working 4 days but the blunder they created was that they made my set 16 gb instead of original 64 gb so I had to revisit the service center again.
Service center guy is so uncourteous that instead of accepting his fault he blamed me for not checking the incorrect Jobsheet made by him.
In the Jobsheet model number he mentioned some code ***16G*** and was expecting me to guess that it meant for 16 GB model.
I provided him the invoice/bill copy of my handset purchase, even then he made this mistake, such unprofessional and uncourteous people are sitting at the service center.
Moreover, there is no contact number for service center(one which provided on Xiaomi site as well) is in working condition so the person cannot ask the status of the service over phone call.

My mi4 is not powering on regarding that i opted for pickmi services on 15nov but as on 20nov, they have send the document and i have packed the box accordingly but no one has come to pickup the phone whenever calling they say your problem is being escalated on urgent basis and moreover they call every day that we will arrange pickup today but no one come, even when i call to fedex regarding this that they have to carry the pikup they say that they donot havent received the pickup no, so they cannot send any one, this is pathetic service, govt should either banned the xiaomi or tell them to make service centre in every state in India my mi4 ticket no -753057 [protected] is Inquiry number JOB NUMBER : 28512

Sir.I bought a redmi2 prime last week.let me last u 1 thing first is this a phone or killing machine.I can't use the for a minute.it becomes heating.feeling head ache and also eye pain.I also asked my friends who were using this phone .they also have thzis problem.

Dear Sir/Madam, I have purchased the Mi4i 32 GB (grey) from my Mi account on 4th August 2015 sale, which I received it on 11th August. Just after 20 days ie. 1st Sept 2015, it's home navigation switch start malfunctioning(operating harder than other part of screen)j. When complained on Customer Service, I was advised to go nearby service center and get it diagnosed and refused for any refunds or replacement. Taking some time from my routine work, I visited the Mi authorised Ensure Support Services India Ltd, Surat, Gujarat, India. During the visit I was Informed to submit my handset for 25 days for repair. Since I had no other handset available, I hesitated doing so and call the customer service later and registered a complaint no. 555212 on 15th Sept for urgent services. Also I was informed to visit either Ahmedabad or Mumbai for better service since Mi service center are available there. When visited Ahmedabad service center on 19th Sept., they refused to accept the query saying " Since it is operating hard we cannot accept the device, we can only accept if it stops functioning". After few days, home navigation switch stop functioning and having no other option available I submitted my handset to Ensure Support Services India Ltd, Surat on 26th Sept., where I was told to get the job done in 20 days. After 20 days ie. on 17th Oct, I enquired about the handset and was told to collect it by next Wednesday (21st Oct). On 21st Oct, no one received the call from service center, so when I went to collect he handset directly, I was informed that it is not done. Also they misbehaved. And at last they informed me that the spare parts are not available. So on 22nd Oct, I again called the customer service and booked my complaint no. 658788 and I was informed that "all care will be taken and updates will be inform to you". But till date I haven't received a single call from any representative for any updates, just received the calls to get my information only. Also I called the customer service on 25th Oct, 28th Oct, 31st Oct, 4th Nov, 7th Nov and 13th Nov, but still I haven't got any satisfactory response. On 4th Nov, I was told from Customer Service that the spare parts is made available to service center. After two days when contacted to service center for updates I am told that " Consignment from Mi is received but spare part for your device is not received". So I called customer service on 7th Nov to get the updates. On 13th Nov., when I called customer service for any updates, they replied me " No spare parts is required for the problem in my mobile handset, so visit service center and cross verify it." When visited to service center on 17th Nov, I came to know that Customer Service had informed me incorrectly and are apologising me.I am only told all the time (4 weeks) that your complain is forwarded, action has been action and problem will be resolved as soon as possible. But no one is pointing on why after 55 days of submitting handset, spare parts are still not available. Still I am waiting to get the tentative date for handset delivery from Customer Service and also service center is not receiving the call. Also one of customer service operator during call has openly told that me to file a complaint on consumer forum or anywhere else if I wished but the service will be done in the same manner as now. After showing my all trust on this Mi brand and now having experienced all such situation I also requested for the refund, replacement or any spare device till I get my device. But none of them is fulfilled and I am baring all the losses.Such an experience has made me loose my faith on the brand.

I purchased one Redmi 2 on 03.09.2015, since then onwards the same is heating and not getting the battery backup, then I went to your customer care centre at Janakpuri, new delhi and given the same for replace the faulty parts, but after 20-25 days I again went to your centre for collecting my phone and they informed that the same is not replaced due to parts not available. I could not understand why this is happening with your service centre and your phone, when I brought this on the same day the problem started and due to some reason I am unable to replace within a month time and I given to your service centre and they cannot repair or replace the same. Keeping in view of this, request you to please replace the phone and do the needful at the earliest.

I visited the [protected]@ exclusive support center at Dadar, Mumbai on 19 Nov 15. My mobile recently has been showing nil signal for both SIM cards. However, when I use these SIM cards on another smart phone, I get full signal. On approaching above support center @1045, first three hours no one cared to take a look at phone. Thereafter, @ 1330, they had a look after a lot of req and deliberation. Only, superficial checks were undertaken and no thing was done. Poor response and unprofessional conduct.

With reference to above I regret to inform a worst experience happened to me in one of authorised service centre of XIA0MI at below mentioned address .
TVS ELECTRONICS LTD,
XIAOMI AUTHORISED SERVICE CENTRE
SHOP No.G-12, ALSA MALL, NO 149 Mountieth Road, Egmore, Chennai-600008, Tamil Nadu, INDIA.
[protected]
I handed over my XIAOMI redmi 2 mobile which I purchased during[protected], it was online purchase through Flipkart website, as the phone was getting over heated during charge 0n 16.11.15 & hence I checked with local service person residing near my place they received the phone & as a procedure of acknowledgement pasted their service sticker by shop representative, but as their owner came he clearly told that we don’t service xiaomi phones here & kindly contact authorised service centre as it is in warranty period & he also regretted to me that shop person unknowingly collected xiaomi phone from my end & removed his sticker pasted in my mobile & returned my mobile.
Hence I checked with website & handed over the phone to above mentioned authorised service address on 17.11.15 but after a day the service person Mr. Murali called me & spoke to me rudely & he is arguing that he observed traces of sticker mark of outside shop pasted & removed & he is voluntarily telling even they could claim this phone in warranty, he would make it chargeable around 4500INR for new board, even they are having single landline connection, inspite of several try they are not picking the landline, once they pick this person is telling it is not his responsibility to pick the phone we have plenty of work in service you keep on trying.
I suspect that this person had removed my phone board & voluntarily telling that xiami sticker over screws are removed & hence making it chargeable to me.
I deeply regret to inform that in lawful behaviour of service centre person to customers, XIAMI to take necessary action against these service person who does not handle customers & better advice the service centre to remove him for work .
This type of service spoils the brand image of XIAOMI phone, I would be satisfied if my phone which is overheating to be rectified as it is in warranty, plz take appropriate action over the service centre grievances.

Enclosed : Purchase bill copy dt[protected]
Service centre receipt. –Work order ref:[protected] Dt[protected]
Regards,
A.VIJAY

I have purchaused redmi 1s before 8 months ago and i had some issues with network before 3 months ago so i went for their service center and they told me that we need to replace the motherboard in 15 days after that i called the service center many times so they told me to contact with Mi customer care services so they will import the hardware, i called them 2-3 times and all the time they are telling me that we are solving your issue with in 3-4 days but still my device at service center and the problem is not solved yet.