Xiaomi India Complaints & Reviews

I purchsed my Xiaomi phone in august and only after a month it back camera stopped working I sent a mail left a message on their fb page and even tried calling many time but they just wouldnt revert back. And when they finally reverted they said that the phone will be sent to service station station and it will take ten days and they said the phone will be back by 15th of november then one day we called and they said that it will take a month for the phone to comeback. Now I just want my phone back. They keep making up stuff sometime that the motherboard is not working and stuff when n fact the phone was working fine just the camera was not working. I want them to return it as soon as possible.

I have purchased 20800mA power bank mi make from www.whaaky.com site. It is not working and instruction manual was given in Chinese. please help to replace it or get my money back. Thanks and regards, Deelip yadav PRIME REGENCY FLA NO 104, #8, 4TH CROSS, B.CHANNASANDRA NEAR KASTURINAGAR BANGALORE 560043

Dear concern, I had given my mi4i to the mi authorised service centre, R 42, FF, Main vikas marg on 2, Nov, 2015. My charger and my device both were not working from the night of 1, nov, 2015 Without inspecting the device, Ms sujata Chaudhary told me that my device part is damaged due to liquid and charger is damaged. After an argument with Ms Sujata Chaudhary on the liquid issue, she sent the mobile to the inner section for inspection. After inspection they told me that device damaged due to liquid and they cant cover it in warranty. I have to pay the cost of service, they also not given me appropriate time of repair. I called on the mi call centre and they registered complaint regarding the problem. Two days before i got a call from mi call centre and they inform me that my device is ready and i can collect it from service centre. I visited the branch yesterday on 14th Nov 2015 but the executive told me that my device isn't ready as the part hasn't come yet. Today i called the mi call centre again, the executive told me that i have to visit the branch and from there i contact mi call centre again and call centre will talk to the service centre executive and wilk request them to complete the repair work fast. What is this?? Why there is a communication gap between service centre? How many times should I visited the service centre. Is there any authority who is really customer oriented. Please look into this matter and resolve this issue. Regards Naved Ahmed

Hi Hope you are doing great. I bought Mi 4i phone on 13 Oct 2015 from Amazon and received on 15 Oct, 2015. After that there was problem is display and i told customer care and they replace it with the new one. I received the new one on 23 Oct, 2015. And the same problem occurred again. And i called them again on 24th oct but they are not picking up my phone. I didn't get anything from there because whenever I called them they are not receiving my call and I had mailed many times to them at service.[protected]@xiaomi.com but no response from there also. . Problems which I am facing right now:- 1. Display: There is a big difference in the display quality of my brother's phone and my phone. As my brother is also using Mi 4i. He bought it in Feb, 2015. 2. Camera: There is also difference in the camera quality when I compare it to my brother's phone. My brother's phone camera is much better than mine. And I am talking about both(front and rear camera). 3. Touch issue or hang problem: Now touch of my phones is creating the problem because sometimes it start working automatically and sometimes it doesn't work. Even back, home and third button stops working. Then I have to reboot this phone to solve this problem. After that it start working but the same problem occurred again and again. 4. Heating problem: whenever I used to play any game for 5 minutes or surfing internet then it heat up. So these are the problems which I am facing right now. May be many new problems will come in future. I want my phone replaced or refund. I don't want it repaired because i was tried reaching them from the next day on which i received the replaced phone. Please help me because i had invested over 1 month of my salary on this phone. Really appreciate your quick reply. Thanks and regards Kapil Gupta +[protected]

i ordered redmi 2 prime to mi store xiaomi. on 1november received 14 nov. but mobile is faulty detects no sim and shows invalid imie no.. i talk with helpline they verified my problem and asked me to pack mobile, and said that their representative visit me to collect mobile within 24 hours but now by date 17 nov 4 pm no response, i called to helpline again they answered to wait . i ask to refund my money but they dont agree to do so. i also purshased mi protect cover with mobile but when i call to activate my protection one said to call other and other say to call one what they r fooling . kindly solve my problem .thanx. jagdish singh [protected], amritsar punjab.

Dear sir, i just bought 3 months before mi4i 32gb flash sale at your direct mi store online. continuously i face some problem that phone produce overheating, and very fast battery drain. today morning i just plugged the charger pin. phone was not charging and charging pin area was so heating. but phone was working good. next i planned go to customer care. again i need to my data backup. again i connected via laptop my phone. not connected. that time also charging pin area was so heating. next i go to customer service center velachery. that guy name srinivasan. she said, if any physical damage or watery problem, we didn't do warranty service. i know my phone perfectly alright such a good condition. i explain same above the complaint that guy view & check outside of my cellphone. then take inside, few minutes after he come and say me it was a physical damage. he nothing to show any inside area, he show same outside area of the charging pin. it was physical damage. he saw same thing i enter time. that time he nothing to say me. the charging connector was perfectly good. not any shagging. only we identify the forth bin was blackly seen. i already show him that person enter time. the pin black was heating problem. the guy asking for 205 for an inspection. its really cheating Ur valuable customer. i said i didn't pay u. that guy tells i didn't give ur phone. go anywhere compliant yourself. i am so much irritating dealing with ur mi product and customer care service. i need my phone back with warranty service. otherwise ill go for another choice. please take my request and action immediately. first of all y the company asking for inspection charges. the inspection is during inside the room. how am i trust. i saw the situation, the velachery customer service center asking every person 205 inspection charges, otherwise take Ur phone and go, neither any other mobile warranty service center till now didn't asking inspection charge. it is cheating the customer absolutely... this is my mail id : raja.[protected]@gmail.com name: raja now my contact number is [protected], [protected] thanking you

My complaint is about poor customer service
I had redmib2 mobile which is work fine but after some time its batter backup is become worse now its been more than half a month and still no response about my phone issue
My job sheet no is JS[protected]
Name Bhupender Singh
Contact no. [protected]
Please contact me as soon as possible and stop launching any other xiaomi product in India i[censored] can't gave better service
I never going to buy any other product of xuaomi from now on

I have order a mobile (xiaomi Mi 4I 16 gb) order No. 71905516 dt. 16/10/2015 a received mobile dt. 29/10/2015. the mobile is defect. defect is that mobile auto switch off after 2 or 5 miniuts. I call to shopclues same date (dt 29/10/2015) and they told me go to xiaomi service centre and provide job sheet to us and we will replace to your phone. I have mail job sheet to shopclues dt. 30/10/2012 and confirm from shopclues staff. after that i make call and they told me we will solve your problems within 48 hours. after dt. 30/10/2015 they always told me provide 48 hours for solve problems but they can't do anythings. Every time other person pick phone and waste 30 miniuts but they could not do anythings.
I am very puzzled please solve my problem.

Akash Vishwakarma
Mob. no. [protected]

I have purchased mi4i mobile through flipkart in the month of April 15. I have net work issues like, calls get dropped frequently, Mobile data is not connected properly and can't download some of the apps from play store. I have updated my mobile with latest updates released by xiaomi but still there are problems. No response from customer care.

This is regarding the below mails, My inquiry number is [protected] and invoice has been attached. we have very worst experience with Mi phone. The service center is playing the hide and seek game with me. They are only saying that they are following up with the concern team but now it is 1 month. Kindly do the needful as you are top source of company, I think now my issue will be resolve. I have also posted my feedback on the Facebook page but someone has deleted that post. how pathetic service, you people are providing. I request you Kindly contact on below contact number so that we can explain the whole story. Regards Raj [protected]

Dear Sir, This is to inform you that I have purchased Xiaomi phone (MI-2) it was having charging issue so I went through pickmi service, I made three times complain then it reached to the service centre 2 times it was picked and it was returned to me. Third time when it reached to the service centre it was physically damaged as the screen was broken.Now they asked me to pay Rs 3121 which I paid through NEFT now when my phone reached to me the condition of the phone was same screen broken charging issue was not solved. And also I have paid cash Rs 189 to the phone which returned me. Now when I am complaining and generating new pickmi the no which is generating it used to be invalid. All Inquiry nos. are as Inquiry no. [protected] - Not picked the Mobile Inquiry no. [protected] - Picked but returned to me again with damage stage Inquiry no. [protected] - Picked paid 3121 and also to delivery boy 189 but the condition of the mobile was same screen broken charging issue. Inquiry no. [protected] - invalid inquiry no. Inquiry no. [protected] - invalid inquiry no. Please solve my problem as soon as posible. Due to which I am phasing many problem. Thanks [protected], [protected]

I had an inbuilt defect in celphone. Perhaps company is doing sale of defected phones along with working phones in flash sales. My phone is with warranty but xiaomi pays no heed in providing after sales service. I am enclosing proof of everything. They are making fun of customer by giving one and another day for pik up but never comes to receive it. Also flipkart takes no responsibility of its products.

I've bought this phone probably 4 months ago and didn't even use it properly. The I ordered it from snapdeal and everything from order to delivery was good. One fine day the mobile went blank and started heating up, I immediately removed the battery after the heat was increasing. And then the real story started, my phone was dead and whenever I put the battery, it started heated hot red may be that's the reason they named there phones as Redmi. I leave in a busy area of Hyderabad but we hardly have the service centers by near. I am regular office going employee and can't manage to take a leave at all. However I managed to get sometime and went to the service center at Banjara Hills which is nearly 20 KMs from the place where I live and to my surprise there was no service center at that location when asked the security guard he said that they have closed the service center without informing anyone. I wasted my time and fuel and it was 1 PM already. Again I took a turn and visited another service center at Begumpet, which took another 30 minutes. People at the center were distributing a piece of paper and the token number written on it. It took 3 and half hours to get my turn. Now the first desk agent just saw my phone and said there is some problem with the motherboard which needs to be replaced and it might take more than 30 days. How can some one need 30 days to repair the phone and how can they expect me to stay without phone for more than 30 days? I am a corporate employee and a phone is must for me. I requested for a replaced phone but they said nothing such is possible. The people working at the counter are very dumb and waste time chit chatting each others. Though there were four counters, only 2 employee would sit at the counter and other two rest comfortably and come after 2 - 3 hours. I felt like I was cheated and there was no option left rather than buying a new phone. Looking at the complaints and customer service I have no hopes that I would get my phone back ever again. Ive attached the job sheet with all the details. Looking forward for the help from consumer forum at least. I submitted my phone at service center on 26th October 2015 and the work order number is[protected]. Contact details: +91-[protected]

i had ordered an mi4i mobile from mi.com site order no :[protected] delivered on 6/11/15 with faulty swollen screen .i filed a complaint (no:723335)on same day on official email id and email id printed on delivery box within 24 hrs but did not get any reply from them .my request for replacement of faulty mobile has been rejected .

MI power bank[10400 mah] not working the order came to our home ofter checking it it is not working even we kept five hours charging order id is WIND FAB ID NO DGA7087424 plese give me new one my mail id is [protected]@gmail.com if you want to give any information kindly use this mail id my address is k rambabu naik q no 2125/b bhel town ship rc puram hyderabad

I took the pick me service from Varanasi
and i submit the phone (Redmi2) at 17 October 2015,
and it delivered at 21 October 2015
after that i tried many time to know what is the status of phone
but customer care executive always say, it is under processing
while i have paid the charge rs. 189
please help me


gyan dev chaubey
[protected]
inquiry no. [protected]
email: [protected]@gmail.com

I had ordered a Redmi 2 Prime from Xiaomi website. For 4 days order status was stuck on confirmed. Today after 5 days it says processed on the day it was ordered. I mean, whats going on?? Their customer care number is busy from 5 days and they also do not answer on chat support. This is the worst service I have ever encountered. I have no phone from 5 days and now the order status says DC to ship. Is it going from the distribution centre to shipping from 5 days?? What the hell!! They are not worth 1% rating they have got. You can see the order status as on 9th of November in the screenshot I've added.

This is in regard to ticket no 608117 and 608249. My red mi note 3g device is with the service center since past 2 months. All I hear from them is that the issue will be resolved shortly since 2 months. Their Officials never care to reurn my mails. I have written to Jai Mani and Hugo Barra on FB but nothing happened. When asked for the contact details of the person to whom i can serve a legal notice, they are not responding.
So please help me to file a consumer case for this.

How Xiaomi has taken me for a ride (an expensive one)

After much research I ordered a Redmi 2 Prime from the Mi India website on 1st Nov.
I was a little hesitant because I read online that their customer support is one of the worst in the cellphone business.
But since I had seen many friends using the phone in China, I decided to go for it.
Also, I needed the phone asap so I didn't opt for the discount scheme (500 off Diwali sale) or any other E-com website

I was pleasantly surprised when it was shipped and delivered on 3rd Nov.

Immediately after opening the box, I found the speakers to be non functional. I.E. no sound of videos/music/ringtones etc. That is when my surprise turned to horror and shock.

So, I sent them an email immediately on the 3rd November stating the problem. I received no reply and every single email bounced back.,
Finally, the next day I was able to get through to the helpline number after trying atleast 70-80 times.

The call center employee, Ms. Shivani, directed me to do various hardware tests and concluded I had to go to the service center.(Complaint No. 707815)

My wife had to skip work and had to travel to the call center and spend 4-5 hours commuting and waiting in line.

The gave me a copy of the work order which I had to scan and email them to get a replacement.
Again every single email bounced back.

That's when I got miffed. I facebooked and tweeted Manu Kumar Jain, Xiaomi India and every single Xiaomi person I thought would help.
No replies!!

Then I called up the call center on 7th Nov and they said we will email you with details about the replacement.
Still nothing!!

So, this is what i felt happened here.
Xiaomi, for blocking my order in the higher price category, immediately ships me a faulty phone.
Their "policy" only guarantees a replacement if there is a complaint within 10 days.
So, now they are sitting pretty with my money and I am sitting furious with a phone that I can't use.

Taking into account the time and costs I spent emailing/writing/calling these guys and my wife skipping work, travelling and wasting a day, I would not recommend anyone to buy a Xiaomi product.
You would be better off going for a better, more well known brand.

Because If its Xiaomi, its all BUYER BEWARE!

I have order MI RED MI 2 PRIME on 1st Oct and deliver at 7th Oct . the product quality is very low there was battery heating to much and battery charge not hold on .I give complaint about replacement on 11th Oct and pick up at 15th Oct and deliver to ware house at 19th Oct and still they not replace my product and give to excuse only i requested to them please refund .