Xiaomi India Complaints & Reviews

Dear Sir/ Madam 1. I had purchased a Xiaomi 4 mobile phone(VG 435660( ([protected]) from Flipkart on 24 Aug 15. A copy of the Bill is available for reference. 2. Just after a month of my purchasing the phone the phone got defective. The display of the phone suddenly blanked out whilst it was in use. I would like to clarify here that the phone did not suffer any impact/ fall and the defect occurred on its own. I tried to reset the phone however it still did not become alright. 3. On 05 Oct 15, I took the phone to Xiaomi authorized service center (TVS Electronics Ltd, Andheri East). The In charge of the service centre (Mr Kiran) got my phone inspected by the service engineer and informed me of the following defects in my phone:- (a) Motherboard Faulty (b) Display Component Broken (c) PCB antenna broken 4. The service engineer also confirmed that the phone did not suffer any physical injuries from outside and that the phone was sealed and unopened till date. A copy of the ELS report filled at the service center is attached. Also images of the internals of the phone clicked by the service engineer are available. 5. As per the service engineer the above defects are not under warranty and cannot be repaired unless I make a payment of approximately 9000 Rs. The service centre also gave me email address of service manager of xiaomi, mr dhruv to bring the issue to his knowledge if i wanted the defects to be repaired under warranty. 6. I have sent several emails to the service manager and the xiomi official site but no reply has been recieved to date. 6. I request you to please assist me in this problem as the phone has developed a defect on its own and since it is a brand new phone it should be replaced by a new one. Alternatively my money can be refunded. 7. Also i would like to launch an official complaint in the consumer court against xiaomi urgently 8. Looking forward to hear from you. I have all proofs and images available with me but im not able to attatch them in this page due to some error. I can email them to you. Please let me know. arjit pande email - pande.[protected]@gmail.com mob - [protected]

I am anurag bakshi i am using a mi pad. i submitted my mi pad to wireless communication service centre kolkata on 17/09/2015. its been more than 20 days they have not repaired my product. when i call them they say they have some problem in their server and they are not able to demand for the required parts. please look into this matter.

Maine xiaomi ka redmi 2 mobile purchase kiya tha 7 augest ko. wo phone defected tha.. maine customer care ko contact kiya or unse service centre ka address liya or phone ko service centre bhej diya.. ab mujhe 30 din se b jyada ho gaye na to us phone ka pata chal rha hai or na customer care wale kuch bta rahe h.. hamare paas sab proof hau jo humne unhe send b kar diye fir b xiaomi wale wo phone dene ko taiyar nahi h.. sir please help me Vijay Laxmi E2 sharda nagar, jawalapur Haridwar

I gave my mobile phone Mi4i-16GB at MI authorised service center: HCL Touch Services Address: 114, Veer Savarkar Block, Vikas Marg, Shakarpur 110092 vide job sheet no. [protected] on 9th of September, 2015 at 11:45 a.m. for screen/display replacement & sim tray replacement for which I was told that it will take around 10 days for getting the work done they will inform us by call for returning the phone. I have personally visited the service center 3-4 times thereafter & everytime they keep postponing by saying it will take 2-3 days more & it has been more than 30 days i.e. approximately 1 month now and I am still waiting for my phone. It feels very disgusting that I go all along to your service center keeping aside my priority works sit there for 45-50 minutes waiting for my turn just to hear that come after 2-3 days. Moreover the initial cost they mentioned on jobsheet was Rs 3, 705(all inclusive) for which I was ready to make advance payment at that time only but they told me bill will be generated at the time of returning of phone. Further a call came after 10-15 days mentioning that cost/charges have been escalated to Rs. 4, 335. On enquiry from Service Center, I was told that head office escalated the price around mid of september, but this is not at all fair that you keep on postponing the delivery of phone & keep on escalating the price since they will bill on the date you will return the phone as per the current escalated cost instead of the initial cost mentioned on the jobsheet. On the top of that whenever I call on customer care number they neither pick up the phone nor your authorised service centers feel responsible enough to atleast inform the customers regarding any delay or final estimated delivery date. Apart from this I came to know from many MI users that they are not at all satisfied from the after support services of MI. Moreover many of them have filed complaints on your customer care id as well as on consumer forum but they received no response from your side yet the management seems least responsive to address such a major issue & come out with optimum solutions. Is this the way they are thinking that you will be able to gain market share or survive in global competitive market where customer satisfaction is top most priority of every business. I request them to kindly get all the repairs done & return the same to the earliest billing the same at the initial cost i.e Rs 3, 705. Also it is a humble suggestion from my side to give a positive response to all the issues addressed above & come out with positive result as quickly as possible.

Me ne aap ki site se mi 10400 mh ka power bank order kiya tha jo ki kharab nikla hai or me coustumer care par call kar raha hu to vaha bhi koi recive nahi kar raha hai ager muje usaka replace nahi kiya gaya to me jald hi consumer form me complain karu ga muje jald hi reply kare ki muje kis pross se product replace karna hai

I had purchased 3 Mi power bank (10400 Mah) from Flipkart (Bill Attached). Of which one Mi power bank had problem in charging devices. For this problem, I had submitted the same power bank at the MI designated service center, around 2 months back but still after calling them both service center and XIaomi, they are not able to resolve the problem and give any timeline for the resolution also....

My self dinesh kumar I had purchased redm1s last year but now my charger is not working and when I go to xiomi service centre at gurgaon near sec-14 to ask about the charger then Behaviour of employee is not up to satisfactory level.they also did no provide me any Ph no of service centre so I can make a call to them and ask about the avability of charger in their stock.so pls provide me your service centre Ph no as soon as possible my mob no [protected]

Dear Sir, I am writing my concerns about this company I thought would be different than a regular Chinese company, SO call Chinese Apple - Xiaomi. Guess what they can never be even a shadow of Apple the way they are doing business and treating their customers. I had screen display issue in their "Successful" phone Redmi note. it has yellow dots on screen and you can search and find that there are several comments in Internet of people facing the same problem. I went to Malad service centre to give this for repair. After wasting an hour they informed me that screen is damaged as there was a slight dent. You can ask 1000 people and no one will say that it was a dent. It is just that a little bit of paint in the corners has worn off due to flip cover that i use which clamps the phone on the corners. They took this excuse and said if i want to fix this i need to pay 4000. The staff was making up these stories, I in fact asked other customer in queue to check and confirm if it is dent or just paint gone off. They agreed that there was no dent. I also compared my phone with two customers who were using flip cover, they had similar markings on corner. I waited and saw that there phone was repaired as their problem was smaller - one had volume key not working and another had charging point issue. The staff also was not helpful and said that if he accepts this repair 4000 out of his monthly salary of 10000 will be deducted. Out of fustation i said that i should not have bought this phone, he said that to go and buy samsung phone with similar spec spending 20000. I am never buying Xiaomi or recommending to anyone. I will even put my review in Flipkart website as they partner will such bad companies. someone rightly said that online purchases are not trustworthy and Xiaomi proved it right. Just to add, i tried taking picture of the phone and no matter which camera i use the worn off paint is not even visible. If anyone has any doubt i am happy to submit my phone for inspection. Thanks, Rajat

I am Madhu Daresh, i purchased new Mi ear phones from Xiaomi MI.COM recently bearing the order no. [protected], invoice no.[protected] delivered to me on 02/10/2015. I am getting severe ear pain after using the headphone with even low volumes. I am experiencing pain due to the design of the headphone which are having a angled structure penetrating inside the ear. The pain was not tolerable after using the head phones. I requested Xiaomi mi.com to take back the product and return my amount to my credit card but they responded that they are not having refund/return policy and they are not concerned with the pain i am experiencing after using their product.

I just ordered the MI power bank few days ago but after seeing the reviews and complaints against it i just decided to cancel it asap as it is claimed by (you) company itself that they are facing the problem with the device so plz dont deliver the product at my given adress as it is low quality product and i dont want to waste my money on this .order no -[protected] Kindly dont despatch your product . Please cancel it asap . Thank you

I ordered 3 xiomi mi4i phones 16gb for my family members from flipkart xiaomi authorised seller after 2 months i noticed one of the three phones is defective which is hanging the most while other are not hanging nd showing the poor quality i wanted a replacement which was refused by flipkart as it said thatit is more than 1 month and xiaomi customer care is unreachable simce 15 days and service centre says to contact customer care first

I have given my mi4i phone in the service center from the past 25 days to change the screen. The service center service was so poor. They said the company will did send the parts for the Mi4i. I really did not like the services provide by the company. My phone is in warranty also. The company should clarify that how much time was required to get a Screen change. It is of hardly 1 hour work to change the screen but the company takes one month to send a part of a phone.

Hi support team, On 15 Sept 2015, I submitted the Redmi 2 (S.No:[protected]) to your service center with problem NOT POWERING ON. Jobsheet No. JS[protected] Service Center: Vikas marg(Mi Exclusive Service Center) Address: MI Exclusive Service Center, R-42, FF, opp. Metro pillar no.46, Main Vikas Marg I have visited many times to take the delivery of the phone but every times they say come after few days. And more staff is not supporting, they shout on customers. They don't have customers query answers and they do not respond politely. There is not any system so I could track the progress update, every time customer need to visit the center. They do not provide any contact number. They says that I will get status on my mobile number. But now it has been being more than 20 days and I have not get any updates. Please help me out, I brought this phone for my personal use not for service center. Please arrange quick service and reply me how soon will I will get my mobile delivered. Hoping good and quality service.

I purchased a redmi 2 prime onile from mi.com on 18 aug 2015 Order number： [protected] the phone has been proximity sensor issue .I sent an e-mail to service.[protected]@xiaomi.com regarding the problem. The Xiaomi India did not respond. I talked to their CustomerCare No[protected] on 28 aug 2015
The guy instructed me to return the phone for replacement and provided me the address of the warehouse. I sent the phone on the same day (28st Aug) to the address. Since then, almost daily I ask for the replacement but Xiaomi India not paying any heed. Help me get my phone back or refund my money.

I have recieved a MI 10400 mah powerbank on 5th october with reference number [protected]. I want to return the product as it is a duplicate one and want the refund. I have paid 691 rupees against it. Please reply as soon as possible. Iam urgent need in this. Regards- PRASATH Contact: [protected] ...

I have recieved a MI 10400 mah powerbank on 5nd october with reference number [protected]. I want to return the product as it is a duplicate one and want the refund. I have paid 691 rupees against it. Please reply as soon as possible. Iam in a urgent need. Regards- PRASATH Contact: [protected]...

I submitted my phone on 31aug 2015 and my work order no is Gcs/xm/15/00811, there is a motherboard issue and now it is more than a month still they don't give me a correct time that i get my phone back infact when i call to customer care they irritates me the same line they repeat again and again and they also not transfer my call to their senior. Plz plz help me.. .

I purchased a Redmi 2 phone online from Mi.com/in on Aug 10th 2015 (Order No: [protected]) The phone had Network Issue. I sent an e-mail to service.[protected]@xiaomi.com on Aug 27th 2015 regarding the problem. The Xiaomi India did not respond. I talked to their CustomerCare No[protected] on 31st Aug 2015. The guy instructed me to return the phone for replacement and provided me the address of the warehouse. I sent the phone on the same day (31st Aug) to the address. Since then, almost daily I ask for the replacement but Xiaomi India not paying any heed. Help me get my phone back or refund my money.

I purchased Xiaomi redmi 1s handset in September 2014 through flipkart. The handset had an issue regarding music so flipkart replaced it. Again the same thing happened so i visited service center but they also couldn't solve the issue so i rooted the device and used custom rom . now when i again preinstalled the miui latest rom from website same prob is happening again.

Bought a Mi4i on or about 15th. July from Mi India. The H/S just switched off during use (battery still 50%) and would not turn on on 15th. September too phone to Mi Exclusive service centre and was first told that mother board has to be changed and would take 10 to 15 days. Get a SMS next mornind asking me to collect H/S informed only hardware problem. New soft ware loaded - lost all conracts and pics etc. and had to re- download my fav apps. H/S worked ok for about 13 odd days ( inbetween switched off twice or thrice but restarted again) but on 28 just switched off and did not restart. Again took phone to Mi Exclusive service centre and was told that mother board has to be changed and would take 10 to 15 days. Asked service centre that as Mother Board is the main heart of the H/S and since the phone was just about 1.5 months old the set should be replaced. Was informed that only repair possible if phone is more than 10 day old. I understand that if the phone is roughly used and has damages no replacement is possible but a conked off motherboard is a manufacturing defect and needs replacemant of the handset. I am a Chartered Accountant by profession and 60 years old. Used the handset for basic telephony, email access, and internet browsing. No games, no vedios but an surprised at the inferior quality that the phone should conk it within 2 months. The the misleading product details on Mi India's website made me think that this company too has a good H/S. I will get back the Mi4i H/S after 10 days then will have to re sync on mi cloud and get back my contacts. Download some of my favourite apps. What a bother - once again from a substandard chinese manufactures with the moto - FOOL THE BUYER WITH GLITZY WEB PAGE - CREATE AN ARTIFICIAL DEMAND BY ONLY SELLING ONLINE - SELL IT - THEN JUST TO HELL WITH THE CUSTOMER. THE HANDSET SHOULD BE EXCHANGED AS A DAMAGED MOTHERBOARD, A MAJOR PART OF THE PHONE, IS A MANUFACTURING DEFECT