Xiaomi India Complaints & Reviews

Order Number 24082801. Xiaomi 10400 mah Power Bank. i order this power bank on 13 may 2015. when I receive this product i came to knw that the product is duplicate and not working properly. and i filed a complaint for the same, but till date no action is taken. Today i.e. 02 Oct 2015 i again called ask me bazaar for asking the refund and your company is saying that i have submitted my bank details, for your knowledge no one from your side said me to update my bank details. and know saying that my product is not going to return. and complaint for this product many times. So now I want that either you replace this product or give me back my money. ASAP

Sir please help me I put my handset of network related repair they damaged my phone as much that it even not starts up sir please help me and take strong action on them they are doing the same to many other people also My phone IMEI is [protected] Model Mi3

Dear Ma'am / Sir, This is to bring in your notice that I had firstly received phone for mother-board changed and found again that both the cameras of the phone not working, since last 09/09/2015 lying in service centre Touch/HCL- Mi Exclusive Vikas Marg and till date no response? Model No; Redmi 2 IMEI: [protected] Kindly look into the matter and do the needful ASAP Thank you Regards, Rehan

Hello I have purchased Xiaomi Mi 4i Order No. OD[protected], IMEI No [protected] on dated[protected] via Flipkart.com and now I have faced problem mobile Front side camera and Hotspot so I have submitted mobile at Ensure Support Service India Ltd, Surat on dated 4th Sept 2015, Work Order No SUR/XM/15/03955 and Service Center return the mobile after one week and faced again the same problem at same time at service center, surat therefore again submitted on dated 4th Sept 2015 and now I have called several times to local service center, Surat and customer service center [protected] and the customer service center updated me that we will return the mobile after two months due to not available hardware. Ensure Support Service India Ltd, Surat If you return mobile after two months than what will do without mobile till date. If Xiaomi has not Hardware than issues to me so please issue DO Piece/new piece as soon as possible. The more than 100 Xiaomi brand mobiles are utilized in our group so if you provide such kind of services in India than how to grow in future. If you cloud not return my mobile in good condition in a week than I have to go to Consumer court. I have supplied several Xiaomi brand mobiles to my group as details OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], D[protected], OD001497 [protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected] 26100, OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], O D[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD101376 [protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected], OD[protected] Hoping to best and prompt services. Rahul Patel Cell:+91 [protected]

This is with regards to my Xiomi Mi4 64 gb version which i have had purchased from Flipkart on 3rd March 2015. off late i have had issues with the mic wherein the phone had issues where the speakers sound was not audible enough for the the caller on the other line. With the following complaint i had taken by phone to the service centre located at Thane eternity mall. i deposited my phone on 17th August and as per them it was to be delivered back after repair in 10 to 12 days. However after not receiving any intimation from their end i had visited them again where they kept on delaying saying : spares have not arrived. then after much follow up they told to come on 9th Sept but to my surprise they told me again the same excuse that it would take more 1 week. When i raised the voice that the service centre guy only had told me to come this day they were juggled and told me to wait for half hr. i donno what they did they handed over my cell saying its repaired and they have put the mic ; when i asked from where they got the part they told they had shuffled it from other customers stock . They told to check the phone once full charged. when i checked the phone after receiving i found the issue was not solved. i tried calling them but their lines were busy and i had to go out of station for few days. once back i went to service centre again and told its not been repaired. they told again i have to deposit the phone which i refused because last time they took almost one month to repair the phone which was not repaired!!! and again i cant afford to keep my phone again since i need it for official purpose. i told them i will not deposit the phone since now you know the issue let me know when the spares arrive i will come on that day with my phone. if you could put the spares within half hour on that day why not now!! the service centre guy insisted it has to be kept and was a very rude person Mr Rushabh Shah. after enquiring from sources we found that its the same problem everywhere there is lack of spares hence service centre guys are keeping the phones with them and swapping parts since no options are available. hope the matter will be taken up ... these companies are just fooling common man.

I bought this mobile phone and was initially happy for two months. After two months the charge starting draining fast. Initially I used to charge once in two days. Then every day I must charge or the phone will switch off. Now after four months new problem has started. The charging point won't respond. I ran to the nearby mobile shop. He charged Rs.500 and told he has screwed the charging point tight and it is ok. But again problem did not get resolved. Now I learnt that when the green light is on it is not necessary that the phone is charging. The charging signal was not showing. Now I am frequenting the mobile repair shop. PLEASE DONT GO FOR XIAOMI REDMI2. IT IS DISASTROUS.

I have purchased an Mi4i Phone couple of months back. Within few months of purchase, i have faced with several software and hardware issues. Since this is my only handset, i am struggling with the handset and is definitely looking for a replacement. I never expected such bad and poor quality phones from Xiaomi. I am really frustrated that i have spend a lot of money purchasing this phone. Following are the issues i am facing with my phone: 1. Front Camera Not working - Within one month of purchase, my front camera stopped working. 2.Overheating- My phone gets heated up even on few minutes of continuous use. 3. Blinking Screen- Now, the phone keeps on blinking with vibration without any reason. I could not use my phone. We have tried to reach your customer care by different means, but never got enough support from your side. I dont want to use this complaint stuck phone anymore. Please replace my handset on urgent basis.

Mere pass REDMI2 h mene usse 3 months phle liya tha flipkart se kuch dino phle usme overheating ki problem aaa rhi thi to mene usse jankpuri service center me jama karaya h on 11 sep. 2015 ko JOB SHEET NO. - JS[protected] abhi 20 days ho gye h, koi reply nhi aaya, phone bhi nhi utha rhe h mene apke customer care pe baat kri, unhone mujhe ek complaint no. diya 592830 aur kha ki hamari technical team baat kregi aur 2 din hogya unka koi reply nhi aaya jitni jaldi ho mere problem ko solve kare mujhe bahut jayda problem face krni padh rhi bina phone ke agar aapse nhi ho rha to mere paise refund kare your customer arun kumar [protected]

I order Redmi Prime 2 from mi.com/in for which I received redmi 2. I have contacted customer care multiple times. They asked me to send the screenshots 12 days ago, and I had been told to wait for few days & that I will be given a confirmatin call and mail. But till the date there is no response and each time I call I am told to wait for few days. This is really annoying. It's like my Rs 1000 has been robbed.

Dear sir/Ma'am, I would like to inform you that I submitted my Redmi 1s mobile phone for Repair that was having power ON/OFF issue to "Ensure Support services India Ltd. Surat which is authorised service for this particular mobile phone. I submitted it on 08 September 2015.Till date i have not received my phone. whenever I called them regarding my phone they are saying that they have not received Spare parts from company.Moreover most of the time they are not responding call also. work order number of my phone is SUR/XM/15/04078, Date:08 September 2015. Waiting for positive response from your end. My email id:kumaramit.[protected]@gmail.com Contact Number:+91 [protected] Regards, Amit

Complaint Number: 498735 Order Number: [protected] This Complaint Number is raised on 26th August 2015 Till No solution for that complaint In that My Problem is Camera And FM issues. I have called to service center over 5 days They said every time our logistics partners are busy with other customers and Wait for some time Please do the need full sir.

I purchased phone from ahamad through olx, phone is xioami mi3 but didn't given bill to me saying bill get lost. I request several times please check your registered mail and, he said that he he didn't remember the email I'd and number saying that both are lost. I think that something is wrong. Please help.

I bought my handset nearly 1 month back, it has battery problem and overheating.After repeated calls to customer care I got a replacement.even it took 15 days toreplace.Even after replacement the product has same problem and it's hanging up and battery is nt charging.This has created many problems and bcoz of this I had to postpone many works.

Dropped my phone Redmi Note 4G on September 8th 2015 which damaged my phone display . To rectify it i gave it to Vinayaka Communication a authorised service centre in Coimbatore, Tamilnadu mentioned in Mi India web site. They charged me Rs 4250 for changing the display & took two days .When i went to collect my repaired phone i found the sensor is not working.(By poor workmanship of service centre) When i enquired about this they checked & told, PCB(Mother board ) should be changed . I said, It was working properly when i handed over so its your responsible to give it back in same condition . For that they said, we will claim for warranty & replace it. Now its been 20 days after all this days they are saying a same reply which is, we are waiting for the spare from the company.

Hello Sir, I am Rahul Patel bought MI4I phone. I am having problem in my phone, problem is Front side camera and Hotspot. I already submitted my phone to service center and its work order No :- SUR/XM/15/03955 WO Date 04 set 2015, it is submitted on 4th Sept 2015, today date is 28th September and I still haven't received my phone, for this I raise complain again this and my complain id is 539996, Even after complaining and calling customer service center so many times, no one has taken any action, neither anyone have contact me from MI Mobile Services, so finally I take my decision to submit a complain against this. Please help me to get back my phone, and take strict action against their services, who are ridiculous by not helping customers, like they don't care. I want my money back or provide me new phone. Please help me to sort it out my problems. Thanks, Rahul ([protected])

Hello Sir, I am Rahul Patel bought MI4I phone. I am having problem in my phone, problem is Front side camera and Hotspot. I already submitted my phone to service center and its work order No :- SUR/XM/15/03955 WO Date 04 set 2015, it is submitted on 4th Sept 2015, today date is 28th September and I still haven't received my phone, for this I raise complain again this and my complain id is 539996, ven after complaining and calling customer service center so many times, no one has taken any action, neither anyone have contact me from MI Mobile Services, so finally I take my decision to submit a complain against this.

I have purchased Redmi Note 3G from Flipkart in December 2014. Due to some problem in my mobile I have deposited my mobile to your service center named as SERVOCHHAYA COMPUTERS in Dhanbad, Jharkhand on 10th August, 2015. I have received back my mobile on 6th September after changing of mother board(as per service center). But they has given me my mobile in Chinese Version (Not update with Global Rom) and sound level is very poor. (Note- It is duty of service center to complete check before deliver). Again I have submitted my mobile to same service center on 10th September, 2015 to update Global Rom and check sound level. Service Center has replird me that PCB will change and it is not available. I am trying regular to connect Dhanbad service center but not get any response. Then I have contact several times to [protected] and register a complain. Complain No given is 560670/17.09.2015. What type of service center is this, they have no responsibility, no manpower and no parts. It is not only fault of service center but also fault of Company. I have sent some mail to service.[protected]@xiaomi.com but as usual not get any response.

After a worst experience from your company I am writing this email

I went to Noida service center (Satyam Communication) for the issue I recently noticed in my phone they asked me to submit phone and wait for 15 days why customer should wait for 15 days for a minor issue is it your after sale service ?
Second I waited for 15 days and tried to contact Satyam communication on given number (4210142, 4233629) after trying from morning to evening on first number some lady picked up the phone and said that mi services closed on Saturday and Sundays, than why guys mentioned on your website that service center remains open on Saturday (http://www.mi.com/in/service/repair/)
Now on Monday both numbers are busy all the time tried 100 times at last I left all my work went to service center and they rudely replied that it will take more time (month or above) and they don’t know the exact time it will take than who know?
This is the first time I had purchased the Chinese phone and was expecting good from you guys but harassing the customer in this way will definitely effect your business
why your toll free number is non contactable[protected] every time line busy, please understand long team business only runs with the good service only

Now I am going to post my reviews to everywhere about this bad service so people should know exactly about your services

Waiting for meaningful reply from you guys

I bought this phone at 12 sep from MI.com/in after some days i get display problem in my phone. That day I registered a complaint at 18 Sep from that day and today is 28 Sep there is no one come to pickup my phone from side . I have this phone under replacement warranty and this company service is so bad . Customer care services is so bad . They told me from very first day Sir Please your have to wait for 72 hours after that we can say anything .. today is 10th day of complaint still they give me same response sir you have to still wait for 72 hours Seriously I am fed up from company delay even If i purchase a new phone then they delivered in 4 days Bt today is 10th day of complaint still no one come at my side to pickup my phone. MY Invoice number : Invoice No:[protected] Order No: [protected] Product : Redmi 2 Enhanced Dark Grey 16G

I had purchased Xiaomi's Note 4 G phone through Flipkart in January 2015. Few days back my phone was not being switched on, so i took it to the service center in Kalkaji New Delhi. When the service engineer inspected the phone he told me that the battery connector is damaged and needs to be replaced for which I am supposed to Pay Rs 3600/- since this is not covered under warranty. I am shocked to get such a response since I had never opened the battery and there is no way that can be damaged by me since I never opened the battery cover. It means the product was defective from the beginning . The company is not ready to accept this and is not replacing it. This kind of attitude is not expected from such a huge company which is selling so many handsets everyday.