Xiaomi India Complaints & Reviews

Dear sir i was using mi4i mobile but that mobile is display is not working then i was given mobile Patna at service center, the service center told me come after one month i know why is so late for delivering that mobile, , , , ,

I have purchased one redmi2 from mi.com. after received phone have problem of heating issue and battery backup issue. so, i have log complain for return. after 20 days pass return was not pickup and mi team not update me action taken detail. in india mi service is very worst. i request to new user, please dont buy from mi.com. if you want to buy any mi product then please buy from flipkart or any other site.

My mobile have problem in 2 months o[censored]se, and it was kept with nagpur service center from last 1 month, i am facing lot of problems without my mobile, if there is problem in repairing, why not company replace my mobile pls do needful [protected]

I purchased a power bank from official site of Xiaomi. It was delivered at my office address and received by me on June 19. I noticed scratches on face of power bank since delivery. I mailed the customer care of Xiaomi and they asked me to provide photo evidence of the issue. I mailed them the pictures of power bank which they approved and asked me to go to nearest Mi Centre for support. I went to Janakpuri center and they refused to accept my power bank. They exclaimed that no power bank related issue is handled there. Then I went to Gurgaon service center and they accepted the power bank(after long calls to customer care). The manager of Gurgaon Service center accepted the power bank for replacement on June-30-2015 and issued me invoice in his own handwriting. Now, Gurgaon has Mi Exclusive service centre which was inaugrated few weeks back. Its more than 2months now and yet I have not received the refund. I have made constant emails and phone calls to Xiaomi (Mi), but through mail they respond that my complaingt will be soon assisted and on phone call the executive asks me to visit the service center. At service center I am told that only customer care will tell when will they receive a new power bank. Due to late response from Xiaomi(Mi) team, the warranty period is also about to get exhausted. At present I just want a refund of my amount. I have asked for refund to Xiaomi (Mi) and they told that they wont refund the amount. Its like I am not a fool here. Its four months in total I have booked the power bank. Yet now, I haven't received the product and refund as well. All the warranty period has been exhausted. Every time they ask me either to mail or call customer care and all time I get vague response. I have uploaded the copy of Service center bill and pictures of faulty power bank. Please help me to get a refund. I have blocked my amount for four months now and at present Mi team is not replying to any mail. Regards Parth Jain

These guys have handed over after sales service to HCL Touch, who do not care about anyone and for them, a person approaching them is like a prisoner and they are like Jailers. I am not sure, why I decided to invest in a Xiaomi phone without realizing that there is nobody to listen to. If possible, please help me with an escalation contact and I would like to share my experience in detail so that if at all company is serious about improving after sales services, they can look into the matter and take appropriate corrective actions.

I Ordered combo of 10400 mah Power bank on Aug 21, 2015. which cost me 649 rs. I received this order on September 1 from Gojavas. One is pink and other is Black. Out of the two power bank the black coloured power Bank is not Working. While connecting to charger the indicator glow but but it doesnt charge the phone and its power Button is not working Properly. This is the first time i have Ordered something from ASK mE Bazaar and the experience is worst ever. Please change the dead/not working Power Bank (Black one) So that I can go for another Order from your shopping Site. Or else this will be my first and last shopping from Ask me Bazar. I am expecteding positive response from you.

My order No.AB4827425. i am ordered Mi oem headphone. But i am received another color and 100% duplicate product. Also that product not fullfilled. one sound is high one side low sound. that handset wiring in appear in hole. photo also attached. How to trust the products. After receive what i do. put in the dust pin. How did use. At the time of order i trusted photos in site and oem product. And order 3nos. now received Rs.415/-. Cancel remain 1 order. THANKS.

Dear Sir/Mam, I request Consumer Court take action as soon as possible..so it will help rest customer in taking service..SO IN INDIA WE ALWAYS SAY THAT "NEVER TRUST CHINESE COMPANY" please help me Xiaomi (MI) is not providing earphone to me.their service center always say that company is not providing any Earphone from the date of opening of service center till the date..they always take new request and always agent say that we r forwarding your request to higher level department..they never say about any response for past request.they always say that the previous agent has not forwarded your request to higher level..they also told me that if service center is not providing the solution then please provide us your complete address so, that we will able to send your earphone at your address. i gave him/her more than 10 times of my 2 address ( Delhi & Patna).they also told me to go service center and plz let us to talk with service center agent on phone call..i done these activities many times.. Sold By : WS Retail Services Pvt. Ltd., Invoice No : # BIL[protected] Invoice Date:[protected] VAT/TIN: [protected] Warranty- 6 month Date of Depositing earphone-14/07/2015 in junne also i went service centerbut they refused to accept it reason( company is not providing any earphone till this date) i donot know who is right.. then i made complain to customer service then they talk with service center ..then they deposit my earphone on 14/07/2015 --Now i am sharing u my email conversation Dear sir, ' i have already given my earphone to patna service center patna, Bihar (i.e--Name of service center--B.M Trading))..your service center is telling that company is not providing any earphone / Headphone and Power Bank even not one from the date of opening service center till this date..so, i am requesting u to please provide earphone to service center so, that they will give earphone to us in patna.. if company is unable to provide earphone to patna then i am also giving u the option to deliver the product to me in delhi. I purchase this earphone from flipkart online website Order No.--OD[protected] Invoice Date--20/01/2015Inline image 1 work order No.--PBM/XM/15/01031 WO Date--14/07/2015 i have already made Complain no.[protected] & 349023 Date-14/07/2015 & 24/07/2015 My contact number- [protected] & [protected] I am also attaching Customer unit Recipts has been issued by your service center ( B.M. Trading, B-5, Kaushalaya Estate, Dak Banglow Road, Patna, Bihar-800001, Tel[protected], [protected]) At last i request u to please provide the best solution from your end so that i will trust on your product in future in terms of sales & service ---REPLY Hi Mr.Vivek, Welcome & thank you for writing to MI customer support. We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard. We would like to inform you that we have escalated your issue to the concerned department for proper handling, we will surely get back to you when we will get the proper update on your issue till the time, we would request you to keep patience for some time. We value our association and hope to resolve your complaint at the earliest. Thanks and best regards, Nadeem Xiaomi India Customer Service Center --My request Dear sir, Your service center Patna is telling 2 me that company has not provided any earphones from the date of opening of service center to till this date.. I[censored] r not able 2 provide the solution then just reply to me then I will go further consumer court & forum ...I know the the email I'd of this above department ...I only send one email with full scan copy of invoice, service center receipts and all complain no which is already register with u ...and including all email conversation between u and me... So, I request u 2 please provide me the best solution.. Give replacement through service center or in my address..both address I already given to u (Delhi & Patna..) I don't know u r telling lie or your service center... Please improve your service so that customer will trust u ...day by day u r decreasing your credit in market... ---REPLY Hi Mr.Pandey, Welcome & thank you for writing to MI customer support. We certainly understand your concern and offer my sincere apologies for the inconvenience caused. We would request you to kindly visit the our authorized service center once again and call us on our tollfree number that is[protected] from there. So, that our hotline executive would have conversation with Service center executive and resolve your issue and get it resolved. We value our association and hope your query is answered. Thanks and best regards, Nadeem My Request -3 times I visit your service center and your hotline executive would have conversation with Service center executive talked with that service center and only told me and your agent that mi company is not provide any earphone even not single one piece they not gave to the service center...so, kindly take all the data relating to your all parts which has been given to patna service center till this date from your exclusive warehouse before calling to the your authorized service center patna pincode-800001, last time they also told me that we stoped taking headphone and powerbank of mi company due to this reason..so please I have the receipts of your service center why not u provide me this headphone to your service center or another option is my address...why u r creating the issue...I think u r happy when your customer is not getting the service in proper way...and also not controlling your service center in proper way in the terms of service..so, all people say in india, that NEVER TRUST CHINA PRODUCT AND COMPANY...I think u reply my mail after after 7-10 days...This type of service u r trying to prove in india...after giving earphone (14/07/2015) I visited your service center more than 4 times...please forwad this message to your must & formust seniour of MI INDIA ---Reply ear Mr.Pandey, Welcome & thank you for writing to MI customer support. We can understand the level of discomfort this may have caused. you are waiting for the resolution since a long time. we truly appreciate your patience and apologize for the delay from our end. we would like to inform you that your complaint is-in process. Our concerned team is handling it. We assure you to provide the best possible services. We value our association and hope to resolve your complaint at the earliest. Thanks and best regards, Nadeem LASTLY I TAKEN THIS STEP When u will give the solution... Either I have to forward email to consumer court..with invoice, receipts of your service center, and email conversation with u...I thik 15 days before your agent called and he taken my address and told me that I will provide u the earphones to your address don't worry... Why u always takes request only..no solution for previous one...only new ..for this service u r proving in India. I request Consumer Court take action as soon as possible..so it will help rest customer i taking service..SO IN INDIA WE ALWAYS SAY THAT

Dear sir my order id [protected]. mi 10400 mah power bank . samsung 9000mah power bank. those power bank is not working . sir after 15 days custmer num .try not responding . pls sir slove the issue . thank anurag shukla mob-[protected]. shukla.[protected]@gmail.com

I was shoped a mi power bank on this site, but I was received a damaged n not in working product from bookmyoffer.com a online company. So I'm so upset about to make on believe on this company. I never buy any product on this. Please take further action on my complaint. I wish to return my money from the side of online company. Or replace it on uegent basis.Thank you ...

I have purchased xiaomi Note 4G IMEI NO . [protected] phone 1 months ago from ebay .I started the phone but it was not connecting to wifi and mobile data so, i complained about it to the ebay customer care but he refused to refund money and told me to submit my phone at mi authorized service center . I submitted my phone in mi service center They accepted my phone & after evaluating my phone they have told me that mother board of the phone needs to be replaced which would take around 2 weeks. I have submitted my phone on on 8 aug 2015 and it's been almost a month but still they are saying to wait for the next 10 days.. kindly look for this matter

Before i state about complain let me share that i have spent 500 rs for toughened glass and 200 rs for back cover so as phone should be safe.means i care about phone. one fine day at morning my phone was getting charge and suddenly i noticed screen is blinking and by after noon two green lines appeared vertically and horizontally and by eve minor internal scratch type lines appeared, then all of sudden screen become white some time green and started behaving abruptly, further while navigation and gaming over heating issues was there from day one. since i am was not familiar at pune so using the navigation and after this problem phone became so heated i could not even hold in my hand seems lie it is going to burst. I take half day leave and i approached xiaomi service center at shivaji nagar, to my surprise they refuse to cover the problem in warranty and said you have dropped eh phone and screen is cracked although there was not even small scratch on phone (even stickers was intact), later when argued they said this is internal crack and you might have sit on phone or pressure was applied and given 3800 rs estimate, ( to share further there were few more customer at center those are visting 4-5 time to get next date to get handset rectified.). i was so pissed off with teh response and way the problem was handled, xiaomi things with such approach they will last long, but i don't thing with the hard earned money of common indian these people will run away like this. i am working in organization with more than 20K workforce and going to put my instance on notice so as all should be aware for handling the warranty case by xiaomi and not to buy xiaomi. no one is ready to buy the handset regards,

Before i state about complain let me share that i have spent 500 rs for toughened glass and 200 rs for back cover so as phone should be safe.means i care about phone. one fine day at morning my phone was getting charge and suddenly i noticed screen is blinking and by after noon two green lines appeared vertically and horizontally and by eve minor internal scratch type lines appeared, then all of sudden screen become white some time green and started behaving abruptly, further while navigation and gaming over heating issues was there from day one. since i am was not familiar at pune so using the navigation and after this problem phone became so heated i could not even hold in my hand seems lie it is going to burst. I take half day leave and i approached xiaomi service center at shivaji nagar, to my surprise they refuse to cover the problem in warranty and said you have dropped eh phone and screen is cracked although there was not even small scratch on phone (even stickers was intact), later when argued they said this is internal crack and you might have sit on phone or pressure was applied and given 3800 rs estimate, ( to share further there were few more customer at center those are visting 4-5 time to get next date to get handset rectified.). i was so pissed off with teh response and way the problem was handled, xiaomi things with such approach they will last long, but i don't thing with the hard earned money of common indian these people will run away like this. i am working in organization with more than 20K workforce and going to put my instance on notice so as all should be aware for handling the warranty case by xiaomi and not to buy xiaomi. no one is ready to buy the handset regards, rakesh.[protected]@gmail.com

I order a Mi Power Bank 10400mah on[protected] and i Receve defective Power Bank on[protected] but Problem is, Device Not Getting Full Charge or Discharge after 10 to 15 minute
regarding this issu I contact on [protected] but No response from Book My Offer
plz kindely slove this issu asp

Prem Mahato

After the updates my xiaomi redmi 1s started heating very much. I was shocked as the update mentioned it will resolve the heating problems and battery draining problem. I complained about it in one of near by xiaomi centers but u don't know what they did with my phone. They just made it worse. Heating problem is resolved upto 10% only but battery drains equally as before even now my handset had started malfunctioning. I don't why sometimes keypad doesn't opens at all because of which I am not able to send a single Hi also to anyone.. Music system is no more working correctly. When music is playing at back and I open a new app it suddenly stops and playing it again starts from the beginning.. I am annoyed by this as I cannot close the music screen and listen the songs. It's just 10 months around and this phone I guess seems exhausted. I am not getting help from any centre. Please tell me what can be done...

I have purchased a redmi 2 handset from mi.com Xiaomi's official website. From the first day it was delivered there was severe problems i have faced in it, there was something wrong with the battery and camera so i filed a return request for it.It was delivered on 1 aug 15 and i filed the request on 2 aug 15 as in 7 days after recieving the product as per company's policy but till now no return/refund is made neither any official took the handset for diagnose. So please i request you to look into the matter .

I bought a new xiaomi powerbank of 10400 mah power n got cheated with this site by getting a duplicate power bank... When i called the costumer care they didnt join my call n put me on hold for about half hour and the call got disconnected automatically and this happend about 2 times It was the first time i shopped with this site and got cheated Its a fraud site I want my money back or else change it with an original one with new acceories which i got Even those are duplicate

I have give my mobile phone mi4i to vignesh services chandigarh for replace of display on 14/8/2015 till the date I have not receive the mobile phone back I have told my friend not to purchase mi41 phone as bad service of service center regards Yogesh Mahajan #106 model town pathankot Email [protected]@yahoo.com

I have purchased RED MI 1S, IMEI #[protected] phone around eleven months ago and it suddenly switch off and when start button press, screen & back side was doing very hot the phone . I submit my phone at mi authosised centre at Vimannagr, Pune, Maharashtra . They accept my phone & after evaluating my phone they have told me that mother board of the phone needs to be replaced which would take around 2 weeks. I have submitted my phone on 17th Aug 2015 and already visited them tries to enquire...

I am user of Redmi note a product of xiomi. First i would like to say its a baddest on phone only look attractive but product quality is cheap. suddenly touch of mobile phone stopped working i submitted phone to service center and asked when you will you inform after repairing. service person said that he was not sure due to unavailability of part . now 14 days passed but no any message or response come from there. i tried to contact customer service no but thats also not contactable. mailed to xiomi service team 7 days passed no any reply from there i have no other phone i am unable to contact anyone i have many work on phone but i cant do anything please help as soon as possible.