Xiaomi India Complaints & Reviews

Issue is Regarding Xiaomi MI Piston headphone Submitted to Authorized Service Centre: HCL Touch (West) Janakpuri, New Delhi on 22 July 2015. As directed by Service Center, I will get replacement of Headphones at Correspondence Address. After 25 days of Submission, I haven’t Received any sort of Replacement nor any Information Regarding my product. I have raised a Complaint With Xiaomi Customer Care ([protected]) Complaint Number: 443724 No Form reply from Customer Care on this Complaint Invoice and Service Order Attached here with.

We have purchased Redmi Note from Flipkart before 4 months. After two months o[censored]sage phone socket is not working. So given to the nearest service centre, on 11th July, 2015. Today its 18th August, 2015 phone is not yet repaired. When asked to Service centre they told that this part is not available. And on asking back the phone, they asked for Rs.112 of charges. Why should I pay any amount if my phone is as it is? They are not giving me my Phone Back.

I had take the service of pickup and drop of xiaomi redmi 1s in delhi i had give the to gadgetwood service center representative on 06/08/2015 and today is 17/08/2015 i cannot recieve the phone so please tell me what can i do????????? i m warning you xiaomi please give back my phone quickly then i go to the consumer court and file the case on xiaomi ...my ticket no.469383

I purchased a Mi4i phone at the first launch from Flipkart. After some days o[censored]sing the phone, the software automatically asked for a MI update. As soon as I made the update I realized that my front camera has gone blurred. The pictures are coming very grainy with lots of dots in them. The problem was than reported to customer care helpline, after which they asked me to take it to service center to fix the issue. I live in a remote place and the nearest service center is 12 hours from my place. After 1 month I had some business work in Kolkata and I manged to visit the service center. I mentioned the whole problem to the service center representative to which he told me that the front camera cannot be fixed any more. In the whole where am I responsible!!! For the company faulty software update we have to bear the pain and for which the company has no solution too.. Want the company to replace the phone. I was big fan of Xiaomi but after this incident I am badly disappointed. Never going to suggest or buy Xiaomi afterwards.

I had bought a MI4i Phone on 25th of May'15. from last 15 days i am getting a abnormal problem as phone key buttons are not working, screen waffling and some time screen display totally disappeared But After some hours its automatically working . I was submitted my handset at Xiaomi service center but after service the phone issue still as it

I gave ccom thane Xiaomi Service center my mi 3 for repair while within warranty because the volume keys were not working properly. There was also a black dot on the screen. After 3 weeks and two visits i got the phone only to find out when i got back home that my IMEI number was different. The headphone jack has been spolit and there's a terribly loud cracking sound coming out of any attached earphone. Furthermore, i used to be able to use the phone for 2 days before needing to charge again and now the charge doesn't last for even a single day. I suspect they have switched parts from another phone thus commiting fraud and resulting in such issues with my phone. My phone was so well maintained and fine and now i simply regret i gave it to the service center. I have purchased for people and recommended Xiaomi phones to my family and friends but now I'm afraid they might curse me should they experience such fraudulent activities.

I just ordered the MI power bank few mins ago but after seeing the reviews and complaints against it i just decided to cancel it asap as it is claimed by (you) company itself that they are facing the problem with the device so plz dont deliver the product at my given adress as it is low quality product and i dont want to waste my money on this .order no -[protected]Kindly dont despatch your product . Please cancel it asap . Thank you

I purchased one Redmi Mi 1s through Flipcart. Since I got this phone some problems related to battery back up I noticed and after 3 month I communicated recognized Mi service center and they told me the problem arose because of software issue and they solved it. then after 10 or 15 days of this repair the same problem I faced and now when I went to service center, they are telling like my device shows liquid damage and also charging Rs 850 for it. But I told them if it had been there, then you people would have told me much time before, when I first came here with the issue. Finally no support from there end I got and also I tried to communicate the Mi customer service by dropping a complaint mail and repeated call, but no response till date also I get.

I gave my Mi4i mobile on 20th Jul'15 to the Koramangala service center for a speaker issue vide work order[protected]. It's been 25 days that i have given for repair and I have still not got my mobile.Every time I get the same response "Work in Progress". No body picks-up the phone at this service center. The people sitting at the service center does not have any clue why they are sitting there. They will call you saying it will be ready next day. And when you go there it won't be ready. I have never come across such a lousy service center. If Xiaomi is serious about business in India, then they should look into improving the service center's.

This is FAKE MI PRODUCT. PLEASE RETURN MY Rs 580. this old one. and damaged near power button and near USB socket. this product not working properly. this power bank discharge only in 5 mins, and mobile charges only 5 to 8 percent mobile battery. waste of money. please refund my 580 Rupees to me.

I gave Xiaomi Redmi 2 mobile in Bannerghatta Road Service Center on 31-July-2015 as there was no display on the phone, this phone was bought on FLIPKART and is still under warranty. I was promised by the service center that the phone would be returned after 10 days, which really a very long time for a Mi Exclusive Service Center to fix an issue. I visited the store on Monday (10-Aug) to get the phone, but the Service center team informed phone wasn't ready and wanted me to come on the next day, which is ridiculous as your team had asked for 10 days’ time to fix the issue, I was kind enough to give 2 more days as graces and gone on 13th day and still the phone is not ready. On visiting the Store on Wednesday (12-Aug) the above said issue repeats again. Please note the Phone number mentioned in the bill for contacting the service center is incorrect which proves and shows the attitude of customer Service by the Bannerghatta Road service center team. JOB SHEET :[protected] Regards, Nagendra

This is with regards to the Xiaomi Red MI Note - 4G which I had purchased from Airtel Showroom on 11th July 2015. TIN No: [protected] which is under one year warranty. On 31st July 2015 I faced an issue with the phone where after removing the headphone from the device, the device was still displaying the headphone symbol and I was able to take calls only while the headphone is connected. I took it back to the Airtel Showroom in Triplicane from where I purchased it and was told that it is a small software issue and can be fixed easily. I was given the service center address of HCL Services LTD., 196 Ground Floor, Habeeb Towers, Vasan Avenue, Anna Salai, Chennai - 600002, who initially said the same, but later said that they need 7 to 10 working days to sort this issue (Service Order No: J[protected]. I called the HCL Touch service center exactly on the 10th day (10th August 2015) only to understand that the devise has a problem with the mother board and HCL Touch has placed a replacement order for the mother board with Xiaomi which has still not been delivered. I was asked to lodge a complaint with Xiaomi customer care on this case which was done on 11th August (Complaint No: 457867) and was told by Xiaomi customer care that within 48 hours TAT the defective part will be delivered to the HCL Touch Service Center. Today is 13th August and I still get to hear the same repeated statements from HCL Service Center that Xiaomi has still not delivered the defective mother board to be replaced and they want me to follow-up with Xiaomi customer care on the registered complaint. I'm not happy with the service that is being provided by either XIaomi nor HCL Touch Service Center and they are not agreeing to replace the devise. Have gone through a lot of mental stress following-up and chasing and would like some strong action being taken to get this issue sorted out. Happy to provide more details if required.

I buy mi powerbank on 12 August.. Its very detective after full charging the powerbank when I charge my phone after 20 minutes its not charging and all the powerbank down.. And not more charging... And automatically become off.. And I m calling customer care no bt no one recieve my call... Pls take a legal action... And give my money back

I bought a xiaomi redmi note 4g mobile worth 10000rs on 21 apr 2015 4 days back the touch had gone. warranty period for 1 year for my mobile. when i met service center he said that dis touch screen totally collapsed because of a water drop..i[censored] want replace the touch u will pay nearly 6000 arround... seriously i was shocked... 10, 000 rs mobile for just 3 months..??? i contact xiaomi service center 100 times and i leave a message too.but there is no responce to me..

I am facing issues with my redmi 2.The charging port is not working.I tried a lot to contact xiaomi but neither their customer care nor the service centres respond.I am disgusted with kind of after sales service that they are providing.Kindly resolve the issue at the earliest.

DEAR SIR/MADAM THIS IS MY FIRST ORDER IN EBAY BUT NOT HAPPY...due to your seller is not a fair for your business (beststore24x7online) he was continues force to me for change our negative feedback but you understand why change feedback without received best quality material. 28/07/2015 i'm ordered one xiaomi 10400 mah power bank delivered on 03/08/15 that product not working charging and discharging process very worst, pls returen thise product help use item id number[protected] Please delivered best quality material immediately any doubt please ask otherwise we go to Indian consumer forum. request you to please arrange to collect the defect material from my house and delivered best quality material .This is my last warning to you and your company Regards Purushottam

I am sudhakaran. I purchase power bank mi 10400 mah having 580 rs. Wbl#[protected]. Sir it is defective . i receive it on tuesday 11/8/2015 i check it but hasnot backup of power . i call many times on your customer care but your customer care not recieve my call. plz refund or exchange it quickly within 3-5 days otherwise i refer to consumer court with complete proof and clues.i attach my bill. Reference number [protected] Sku 594228 Wbl#[protected]

After Installing the software following problems are occurring:-
1. It hangs all of a sudden.
2. It restarts on its own.
3. Videos are not playing.
4. Slow Internet Access
5. Not allowing yo install games n Apps from Play Store.
6. Music Play List deletes on its own.
Etc etc..
Kindly resolve all above mentioned issues.

Thanks
Vaibhav Parashar.

I bought a power bank which order confirmation number is [protected], its not turning on beside charging, its only on in cheging but cant able to charge my phone, pls i want to replace this power bank, and its looking old too, , this is my phone no [protected]

First product of XIAOMI and bad taste. I bought 4iMi phone just 8-10 days back and within 2days front camera went faulty . The image coming is very blurred. This is my first purchase of XIAOMI product and the experince has been really very bad. Making it more worse now handset is kept by service center and repair time is 8-10 days. What is this ? Are you not aware this is smart phone . Why would have i invested in this ? All my offical work which i use to carryout while travelling or from home is stuck . I should have been provided a new handset immediately. Here the fault is not mine but that of XIAOMI who is compromising on product quality. I am requesting you to plesae share mail id's of top bosses of Xioami to esclate my problem . Else i have no way except to tell friends not to go ahead for purchasing any product from XIAOMI. Expecting postive reply from your end. Regards, Mukul [protected]@rediffmail.com