Xiaomi India Complaints & Reviews

Hi, I have never came across such an awful customer service from a company. I had some issues with my Mi note 4g phone and submitted the handset in bangalore kalyan nagar service Center on 26/06/2015.They informed me that the motherboard is not working and it needs to be replaced. As the boards are out of stock and new orders have to be placed, I will be able to get my phone within 2 weeks. But because of Mi's wonderful and very professional service I received my phone on 27/07/2015 which is merely 1 month. After I received my phone I found that there was some network issues in it and within one hour I went back to the Kalyan Nagar Service center. I asked them whether they have tested it properly before returning the phone to me and I experienced the world class customer service again from the service center technicians.They shouted on me saying we had checked the phone properly before returning it but sometimes these network issues will come and asked me to come on next day 28/07/2015. I went there today 29/07/2015 and they informed me that there is some issue in the phone and it will take them another 2 days to fix the issue and the wait for my phone is still going on. Its almost 35 days now and till now I have not received my handset from the Mi service center, within this time I had called their customer service 4 times but they were also not able to confirm when I will get my phone back in working condition, they just say it will take some time but we can not confirm how long. Thank you for such a wonderful service and I hope you will look at the Work Order no:[protected]. I expect that you will not harass me any more once you read this and dont make me realize that I had committed a big mistake by purchasing a Mi device. Regards, Rahul

I have ordered xiaomi mi 4 from mi.com and delivered it on 16.07.2015. My front camera is not at all working and complained them through mail, tried to reach them with online chat and toll free number. Notbody has responded till now. What can I do for this. Mi.com is filthy and irresponsible people. customer care is worst. Pls help me resolve this.

I bought redmi note in dec 2014.and after few days i got some issues while operating, It get restarted in loops.after 4 month display has gone so i have visited costumer care in NOida sec-18 .they have told me that it need to change mother board after 10-12 days i got my handset but untested device.My sim card is not detecting and chinese applications which is not supporting other software. again i visited to CC they told me that i need to change mother board again because they put Chinese motherboard in that.i dont understand how these crazy irresponsible work can do some one.

Order number：[protected] Order placed: 13-Jul-2015 03:40 am 3rd party vendor name: Sold By：Rocket Kommerce LLP The Online purchase was processed quickly and money deducted from account. But for last 2 weeks the order was not processed for shipping. The customer care just responds with same emal script every time I submit a complain.. Nothing happens after that. This is the WORST customer care I've ever encounter with any Mobile vendor.

I bought a brand new Xiaomi Mi 4i from the company website on 7th of July. I got the delivery on 9th.When I opened the box, the phone had a broken screen. I officially lodged a complaint on the co mail id and informed the status through customer care executive. It has been 3 weeks now, I have called and mailed the company 6 times till now but haven't got replacement yet.

I bought Mi4i model of Xiaomi on[protected] from Flipkart. On 19th July, I was playing a game in it, suddenly it started heating up and mobile screen got blank and white. After 2-3 seconds, there was a small crack on the edge of the mobile screen. That crack got bigger afterwards. I went to the Mi service center on[protected]. They refused to take any action on it saying it a "physical damage". Moreover, I sent an e-mail to the Customer Service of Xiaomi India, they also refused to take any action regarding the issue. Also, on the visit on Mi Service Center, I met Mr. Satish Nangia (E-mail: nangia.[protected]@gmail.com) having the same issue like mine. He told me that he met some more persons having same problem in mi4i model. So, hereby I want to draw your attention towards the manufacturing defect of Mi4i model of Xiaomi Company. I want either to replace my mobile screen or my handset. Mohit Gupta ([protected], [protected])

I bought xiaomi redmi note 3g and after 4 months i found that it has yellow patch at bottom and orange dots on middle of the screen i visited service center and since 3 months they still don't have the screen stock in any service center in hyderabad

Dear Sir/Madam, I am continuously trying to contact you but you please are not receiving calls. It is very poor service experience from your end. I had give my REDMI 1S for repairing at your service center because i am facing brightness get automatic low issue in latest update. So requesting you to please give me status of my mobile. I already told you that i want an solution in latest update only. So do not downgrade the existing OS. My work order details are as given below, VZI/XM/15/01774 Best Regards, Ganesh Thakur ([protected] /[protected] IT In Charge Sarom Fab Pvt. Ltd.

I have booked a mobile phone name of mr. Virendra yadav, mi make redmi note 4g 8gb white, i have received the same on dated 25. 06. 2015.
Order no. [protected]
Now speaker is not working of my phone from last three days.
Request to you please resolve the issue.

I had xiaomi mi4i but unfortunately its screen got cracked due to which its touch and display is gone as i bought it nearly one month ago so it is covered in warranty and it is broken nearly 10 - 15 days ago.
It was in my shirt pocket i take it out it slips of from my hand and bang onto a sharp stone and screen got cracked. As my phone is in warranty so they should repair it and free of cost but i visit to service centre of company i also want to complaint about the unethical behaivour at service centre i showed them my phone and they tell me the price of repair was 10, 900 they didn't even hear that how it is broken and is it is in warranty or not, and my phone is of 13, 000. I want that company should repair my phone with free of cost and if they take money for repair then they shoul tell a suitable price but since it is in warranty it shoul be free of cost.

My Mi 4 handet is 5 months old and the screen got cracked without the phone falling down, i took it to the service center they said that it got cracked due to the excessive pressure, i told them all phones will be subjected to some kingd of presure but to my shock they said that the cost of replacement of screen would be 12000 Rs. I told them the cost of phone is 15000/- how can u charge me exorbitantly high. They said the company fixes the price of the spare parts. The price should have been not more than 3000/- rs these service centers are charging high to gain more profits. The company must justify the cost of the phone with that of the spare parts cost. I have decided not to repair the phone at this high cost untill the company brings the cost of the spares down or else i will go to the consumer court moving forward. contact : [protected]

I have purchased Xiomi redmi note 4 from flipkart on EMI in February 2015. After a month there is a liquid damage in the device. I visited service center multiple times and they said that they will not repair my device so talk to company. I have mailed all my concern and problem to the company via Email they suggested me to wait for sometime they will resolve my problem. From May I am waiting for a positive response from their side and also paying my remaining EMI''s I thought they will resolve my issue. But till date I didn''t get any positive response they only suggested me to wait for some more time. I am paying EMI''s for a dead device from past 5 months and still facing the problem. That device cost me around 10, 400. I need proper justice on this please help. I have proper bill of device and email trail for the evidance of communication between me and Xiomi.

Hi, I have bought my mobile (redmi note 4G) on 31-Dec-14.it got the problem of Battery draining and heating issue from last week of May, I called the customer care, they have suggested few steps, but it didn't work, so they asked me to goto a service centre, I have visited the Service centre on 22 - Jun - 15, they accepted my mobile for service under warranty, from that time I have visited the service centre 5 times, out of that they have given my mobile 3 times saying that. it is repaired and working fine, but immediately I verified it, but it was with the same issue, I have retuned to them saying the issue is not resolved . during this time I have called the customer support of MI as well (4 to five times to give the complaint), they have told that the complaint is taken and escalated as well but till now there is no solution provided. I would like to file a complaint for this Service Centre Name : Adisesh Multitek, Erode, Tamilnadu Job No: 3525 Mobile No: [protected] (Most of the time it will switched off) My Name is : Srinivasan P Mobile No : [protected]

Hello Team, I was a big fan of Xiaomi brand and I have 2 mobiles of Xiaomi(MI3 & MI4). Couple of days back there was some issue in my MI3 and it wasn't charging. I thought that I should check with Xiaomi Authorised service center. I don't know if you know about the service and management of your service centres, it's worst in entire phone range. Anyway I gave them my mobile and they told me that they will inform me in next 2 days about the problem. I didn't get a call in 2-3 days then I tried their cell number but these are always either switched off or nobody picks it. Finally I got a call from service center after 5 days and they convey me that my LCD and motherboard aren't working and Technician quoted for 9500/- Rs. Obviously I denied to repair it and finally they took 250 Rs charge and gave my mobile. Then I read somewhere that Xiaomi service centers are cheat and always try to make money from customers so always take an advice from other local vendors. I show it to one local technician and he told me that my Power IC isn't working and the charge will be 1000 Rs. He gave my phone with in 2 hours and now it is working perfectly. Isn't it a question on your ethics? or is it a lack of your technicians technical knowledge? Isn't it a kind of harassment for me? If I relied upon that Xiaomi service center guy then I had to dump my old mobile and again I had buy a new phone. The time your service center take to repair a mobile is not at all acceptable. If you will diagnose a problem in 5 days and will repair it in 20 days(as service center communicated to me), it is the worst service I have ever seen. I was planning a buy a new Xiaomi phone for one of my family member but if you have such service then why should I purchase it? Can you please check with this service center, why he quoted 9500/- when my LCD and PCB are fine? I am also thinking to take a legal action about it. I am attaching a tax invoice which was given to me by your service center for your reference. Thanks & Regards, Vijay Kumar [protected]

I purchased a MI 4 handset from MI website and it was delivered to me on 8th July'15. I have been calling MI since then as the handset is having major software and other issues. I have also undertook lot of troubleshooting including downloading of software (600 MB) as advised by MI customer care, without any success. (Complaint ref. No. 365011) In addition to MI 4 handset I also purchase a flip cover for Rs. 649/- from Mi which also turned out to be defective. (Complaint Ref. No. 350036) I have sent umpteen no of emails as well as made lot of phone calls, but no response as of now. I feel cheated by MI as they have robbed me of my hard earned money. I feel helpless.

sir i buy a xiaomi redimi 2 from flipkart on 5 may 2015 and from last 10 days it is not working properly but last night after hearing a song i keep the mobile on the table and sleep away but in morning i found that the mobile is switched off i think battery is discharged but but i found that battery is 76% charged but i can not open the screen lock it touch is not working and after some time it automatically switched off.and the main problem is that there is no service centre in my city plz help me

Respected sir Iam using mi3 from last 11 months.I was very satisfied with then product. But today mi3 screen is found broken when I take out of the pocket.iam the proud owner of Redmi 1s also. Mi3 screen is broken why.kindly do the needfull.can it be repaired under warranty Glass should be changed or display fully Kindly help by replacing it under warranty Call me on [protected] Imei no [protected]

i Purchased MI 4i (dark grey) from mi.com on 16 June, the invoice no of which is[protected]. The handset was delivered to me on 19th June which i started using from 24 June. On the same day i realized that the rear camera of the phone was not working and i reported the same on Mi customer care. After due verification and hardware test for the rear camera got failed i was promised a replacement phone from Mi customer care helpline. Since then no action has been taken by Mi India and it has been 32 days to the incident. Every time i call Mi customer care they are just clue less and ask me to wait. Even after writing to the customer care and speaking to the helpline, ive got fake assurances and no action has been taken. According to the company policy i am eligible for a replacement product within 10 days but its been over a month and nothing has happened. My complaint no is 300024 dated 24 June 2015. Name- Lakshay Sachdeva Email Address- [protected]@gmail.com Order-Id- [protected] IMEI- [protected] / [protected] Device- Mi 4i (Dark Grey) purchased from Mi.com Order date- 16 June 2015 Receive date- 19 June 2015 Complaint no and date : 300024 on 24 June 2015 Location- Delhi

Sir,
I have purchesd MI4i from flipkart on 30april15 diliverd to me on 3may15 just in one month the phone starde giving me issue first you guys say its a corilla sctrach resitent glass but when i went to the services center they said no warrenty for glass
what the hell does that mean after that the ringer is so slow that if the phone is on the table infront of you, you can, t hear the ring also on top of that after reciving a call internet stops working until i restart the phone completly last but not the least the phone is in services center for last 1month workordern no OIA/XM/15/01473 IN NOIDA SEC18 SERVICES CENTER call them many times they say it will take time but now enough is enough this week which just ended today I have going to consumer forum

I purchased mi 4i but it's front camera is not working well. I called service center helpline also but they asked me to take this mobile to service center I live in District Bhiwani village Chang haryana. I can't go to service center because it is very far from my village. Please replace it . anil kumar my. No. [protected].