Xiaomi India Complaints & Reviews

I was using Xiaomi Redmi1s.and it is under warranty .suddenly it started creating problem (Starting problem) then i submitted my phone XIL[protected] to service centre in Chennai (TVS Electronics Ashok nagar work order[protected] .after 3days of submitting the phone they told me over phone that the phone was locally opened and demanded Rs 7000/- for attending service. I strongly denied their contention and told that there was no necessity to open the mobile when it was under warranty. After two or three days they told that the phone IC port clamp found bend and asked to take up the matter to one Ravikanth Narasimhan his mail id [protected]@xiaomi.comfor approval for warranty service. There were several mails between us on the issue.This person instead of finding a solution to the issue repeatedly giving reply that the mobile could be repaired on paid service only. He did not give any valid reason for denying warranty service but told that the reason for the breakdown of the mobile could be best known to me only...! A copy of the job sheet is provided Pl take immediate action to solve my problem…. Vigneshwara M [protected]@gmail.com

I purchased Xiaomi note last year December, after some days I saw dead pixels on screen, I tried to contact Service center in Goa mentioned on mi official website but it was not valid service center. I even tried for online assistance from mi official website, even those people are always unavailable. Now I don't understand whom to complain.

My handset(redmi note 4g) is under warrenty as i had purchased it on 21/3/2015 n due some issued in the handset like 1.Viberation stopped 2.Yellow patches on screen & 3.Camera hangs when operated in sunlight these were the three issues when i subbmitted my handset at xiomi service center in thane eternity mall ccom telecommunication on 17th of july they my phone will be repaired & ready with in 10 days n when after 10 days i called the executive to ask abut my hand set they said the parts are not yet recived i said ok these incicent happend 5 to 6 times n atlast after 3 weeks on saturday ie.8th they called me n told me to dispatch my handset when i took my handset to check the main issue of my handset 'the viberation' was still not working again they took 1 day for that issue when i came back home i found that the 'flash light' was not working is this the service of xiomi company n this is how u manage the services n today i went to the service center @eternity mall for the same they said phone will be returned to you today itself but till now no callor message has been arrived by them i am not at all satisfyied with the xiomi service

I was using Xiaomi Redmi1s.and it is under warranty .suddenly it startead creating problem (Starting problem) then i submitted my phone to service centre in Moradabad (NN Enterprises) .after 3days of submitting the phone now they told me that they found liquid in phone.How can i believe on that They demanding rs350 for mobile checking.why should i pay for that when my phone in under warranty and without checking the mobile how come i know the exact problem.why they are checking my phone front of me. So please provide my phone other wise i will take any legal action against Xiaomi. job sheet no. JS[protected] My complaint no--298760 Trivesh sharma [protected]

Dear sir as per delivery number wbl#[protected], supplied two power banks make of samsung & xiaomi battry power bank in which xiaomi power bank is not working kindely replace it as soon as possible. please find below details of power bank: ref. no: [protected] item des.:MI 10400 MAH POWER BANK THANKS & REGARDS AKASH SONI

I had ordered a power ban of mi of 10400 mah.order no R[protected]. But when I had open it. It is not in working Condition.I had already complaint in book my offer website but no reply from book my offer sir please refund me a Ne power bank.or refund my money back from book my offer...

Hello my name is krunal on the month of november-2014 i purchase xiaomi Red mi-1s mobile phone. Two day ago my mobile was connected on charging and i saw mobile connected pin was heated and its melt and spread to connector and pin was short and burn it with mobile charging slot. on the date 07/08/2015 i go to customer care centre but they replied me its damage case so no replacement possible so what can i do??? please look in to the matter and give me positive feedback. Thank you.

My phone gone to repair as my side button does not work when i collect my phone 2nd day unexpected off and does not get on then again went to service center they say mother board need to change they know they return after an hour its been off and again does get on they worst the condition of my phone

This is with reference to my order id: [protected] for Redmi Note 4G 8G White ordered on 30 Jul 2015. I have already done the payment for this order. Even after 9 days, the product is not even couriered/ shipped. I have been calling customer service[protected] daily for the last 5 days and even registered a complaint no: 421191. However I did not see any action taken by Xiaomi towards delivering the ordered product. I didn't even hear any convincing reason from customer support why there has been delay in shipping the product. I was informed that the product is already lying packed in the warehouse in Bangalore for last 4 days and they are unable to ship it due to some courier issues. I find it hard to believe such a reason given by a company which depends only on online sales of its products. I am extremely disappointed with such lethargic response from Xiaomi.

As per above mentioned order I have order only once by loging from my registered mobile no +91-[protected]. But because first time I didn’t get the order confrimation on first transaction I have made the transaction again. It is showing twice payment in my credit card bill. I am following with xiaomi sice 28/06/2015 but still not get the money back.

DEAR SIR/MADAM, THIS IS MY FIRST ORDER IN EBAY BUT NOT HAPPY... 28/07/2015 i'm ordered one xiaomi 10400 mah power bank delivered on 03/08/15 that product not working charging and discharging process very worst, pls returen thise product help use item id number[protected] Request you to please replace my material or refund my money with interest seller id beststore24x7online (1)

I had submitted my handset on 17th of july in thane eternity mall in ccom telecommunications when i submitted my handset to them they said ur handset will b ready within a week when i called aftr a week they said till now parts r not recived by us n said i will get my hand set again in a week
aftr 10 days i call them then they said til now parts r not recived

Purchased on 9th july from amazon . having display problem and hanging issues . send to service center for a week but no use still same problem. amazon having 10 days return policy that is not aplicable now aplicable now as 10 days over. customer care says u have to replace from amazon now what should i do

Sir, i have ordered the mi4i 32 gb version on 28 july from http://www.mi.com/in but it is not shipped yet on 5th aug . i have also talked to the custumer care regarding this issue 15 to 20 times times and they are not giving the reasion why it is not shipped yet

I am prince Shubham from Ghaziabad when i buy my xiaomi Note 4g mobile after some an problem arise in screen of mobile .Then i give my mobile to service center on 13 july 2015 but till now they did not solve my problem and did not repair my mobile . whenever i go to service they say that they take one year to repair my mobile .

I ordered MI ear phone of rupees 799 on 10th July 2015. But I am not receiving my order even after 26 days. I made biggest mistake of my life to order on MI official site. Now I am not getting my money back. Order ID - [protected] Name - Piyush Jain

I have purchased a offer pack with 2powerbank and 1earfone on the date of 24july 2015 in the parcel there was 10400 mah of mi power bank and 9000 mah of samsung powerbank and 1 earfone.But both the portable are not working. I need please refund my money. All items are duplicate.
[protected]@gmail.com

I have submitted by Mi4i mobile for repair on 23rd July morning with job sheet no. JS[protected] at your soo called service center at janakpuri New Delhi. Story of Heights of negligence: 1) They dont know how to talk to customers, 2) No one bothers to pick the phone ever, (I dont why you have kept phone number please remove, when no one ever want to pick it up) 3) trying to call since 24th July but till date not even by luck by chancve no one picked in your so called working hours. 4) tried to resolve the issue by calling Mi hotline number, called last week, explained all issue, they given me complaint number 410157 said they resolve issue in 2-3 days positively. 5) haha that was joke... 6) Called today also so called mi hotline number[protected] till date they dont know what my problem is 7) I regret to buy Mi brand, will never buy again

This is Royal Dsilva from Nashik Maharastra India 422007. I have purchased one Redmi 2 mobile dated on 10th April 2015 from flipcart.com. The order no. is OD[protected] dated 10th April 2015.( Invoice no. #BLR_WFLD[protected]) The IMEI / Serial No. [protected] / [protected]. Handset - FSN:mobe56ftbevg9mks. WID: VI25857 After three and half months only the mobile handset is not working. Whenever we on the same it do not start and start heating in 5 to 10 second. The heat without start is too high to hold the same in hand. We feared that it may get blast if we do not release the battery from the handset. After discussion with customer care, we are trying to connect with MI / Xiaomi service center located in Maharashtra. Accordingly I discussed the same with HCL ASP[protected]and they told to hand deliver the mobile handset to their office. Now I need to know the following. 1) The problem is so serious that it is as good as bomb at my home and can be blast at any moment if I charged / start it. In this case if I need to hand deliver the same the traveling cost itself will be more than that of the actual cost of the handset. 2) When the problem is so critical why can your representative pickup the mobile handset from Nashik as you don't have customer care office in the city. 3) The service centre is 200km long and the traveling charges to & fro for two times may be 4000 INR while as the handset cost is 7000 INR. Regards, Royal Dsilva [protected]

I have ordered a Mi 10400 power bank with Samsung power bank and the product which i have received was defective and its not working also.I have written the mail on the same day and raised a ticket but i dont have any response after that and even i tried them calling on customer care number but no one is responding.worst site ever seen with duplicate products.Kindly resolve my problem.