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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Sep 13, 2025

Complaints 6144

Resolved

259

Unresolved

5885

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 297

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Address: Thiruvananthapuram, Kerala

Respected sir Iam using mi3 from last 11 months.I was very satisfied with then product. But today mi3 screen is found broken when I take out of the pocket.iam the proud owner of Redmi 1s also. Mi3 screen is broken why.kindly do the needfull.can it be repaired under warranty Glass should be changed or display fully Kindly help by replacing it under warranty Call me on [protected] Imei no [protected]

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Address: New Delhi, Delhi

i Purchased MI 4i (dark grey) from mi.com on 16 June, the invoice no of which is[protected]. The handset was delivered to me on 19th June which i started using from 24 June. On the same day i realized that the rear camera of the phone was not working and i reported the same on Mi customer care. After due verification and hardware test for the rear camera got failed i was promised a replacement phone from Mi customer care helpline. Since then no action has been taken by Mi India and it has been 32 days to the incident. Every time i call Mi customer care they are just clue less and ask me to wait. Even after writing to the customer care and speaking to the helpline, ive got fake assurances and no action has been taken. According to the company policy i am eligible for a replacement product within 10 days but its been over a month and nothing has happened. My complaint no is 300024 dated 24 June 2015. Name- Lakshay Sachdeva Email Address- [protected]@gmail.com Order-Id- [protected] IMEI- [protected] / [protected] Device- Mi 4i (Dark Grey) purchased from Mi.com Order date- 16 June 2015 Receive date- 19 June 2015 Complaint no and date : 300024 on 24 June 2015 Location- Delhi

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Address: Gautam Buddh Nagar, Uttar Pradesh

Sir,
I have purchesd MI4i from flipkart on 30april15 diliverd to me on 3may15 just in one month the phone starde giving me issue first you guys say its a corilla sctrach resitent glass but when i went to the services center they said no warrenty for glass
what the hell does that mean after that the ringer is so slow that if the phone is on the table infront of you, you can, t hear the ring also on top of that after reciving a call internet stops working until i restart the phone completly last but not the least the phone is in services center for last 1month workordern no OIA/XM/15/01473 IN NOIDA SEC18 SERVICES CENTER call them many times they say it will take time but now enough is enough this week which just ended today I have going to consumer forum

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Address: Bhiwani, Haryana

I purchased mi 4i but it's front camera is not working well. I called service center helpline also but they asked me to take this mobile to service center I live in District Bhiwani village Chang haryana. I can't go to service center because it is very far from my village. Please replace it . anil kumar my. No. [protected].

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Address: Agra, Uttar Pradesh

Si r, I have a xiaomi redmi 1s in which I was having MIUI 5 I have updated it to MIUI 6 last night and it has some drawbacks in comparative to MIUI 5. 1. The colour contrast/sharpness is very poor in comparison of MIUI 5. 2. The blackness / thickness of letters and symbols (like in Contact list, Messages, Note and Calendar) is very poor than MIUI 5. That’s why these are not easily readable . The visuality of letters is very poor even after increasing the font size by setting. The letter should be easily visuable like earlier version. 3. In alarm mode, the size of letters is very very small ( in detail of settled alarm). These letters are too small so can’t be read with comfort. With regards Anil Prakash Gupta

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I had purchased Redmi Note on December 2014, recently my phone received wrong software update due to which it was not working. I submitted the phone to New Tech Solutions Vashi (Official Xiaomi Service Centre). They told me that it will take 15-20 days for the repair and they will call us. I called them after 20 days and the service person told me that the phone is repaired and you can collect it. I went to the service centre and they made me wait for 2 hours to tell me that the phone is not repaired and will take 10 more days. I again called them after 10 days and they again told me that the phone is repaired. I went to the service centre and they made me wait for again 3 hours to tell me the that the phone is not repaired and will take another 2 days. After 2 days i called them and they told me it is done. I went and waited for another 2 hours and received my phone. It took them 1 month to repair a simple problem of software update. Now i am again facing problem of battery drain in my phone and also that they put scratches in my mobile phone camera. I was so fed up of them that now i have given my phone to outside service centre for repair. Xiaomi phones are really good but the service centre in Vashi i.e New Tech Solutions is worst service centre. It is not just me facing issues but there are many people who found that the service centre is not doing their work properly, making people wait for 2 hours.

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Address: Ghaziabad, Uttar Pradesh

I have redmi 1s mobile. it have new version 6.6.1.0 version update and complete the updation dont show whatshapp contact and second problem is in internal mermory file like as song and pictures are dont mover to sd card. show to move task failed . i have many time call your cutomer care dont any react and no support.

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H

Hridya Rao

from Delhi, Delhi

Jul 6, 2017

They are always busy! and there is only one number you can call. it is pathetic customer service. At least in India right now they are underperforming. DO NOT EVER BUY.

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Address: Gwalior, Madhya Pradesh

Hello! I have bought the MI4I on 7th may 2015.but just after 1 months its front camera stop working.So i submitted my mobile to service center at Gwalior on 1st july 2015.They said that they will repaired my mobile within 15 days but they didn't. They didn't made job sheet also.Whenever I called them they didn't gave me satisfactory answer.what should I do?I bought the mobile for my sel[censored]se not to put in service center. Really I am fed up with poor service quality.No one is here to hear me.I even mail them several time but they did answered me satisfactorily.every time they send me computer generated email.

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Address: Chennai, Tamil Nadu

I have purchased a redmi 2 mobile just before a week and I am facing a hell lot of issues in it. Video capturing issue, Google settings issue, can't access anything & everything related to Google. I have also contacted the vendor from whom I have purchased and got a replacement but still facing the same issues with the replaced handset as well. The customer care people wants me to visit the service centre and rectify it. And I don't think the people visit service centre after purchasing a brand new mobile from the company vendor.

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Address: Jammu, Jammu and Kashmir

My new redimi 4G note suddenly stopped functioning and is not detecting SIm card and mobile network. I am undergoing huge mental agony and harassment as there is no service station in my City Jammu J&K state from where i can rectify the defect. Kindly look into my complaint and provide me the resolution at the earliest as i am suffering due to non availability of cell phone at present and even not getting any redressal of my complaint. I hope and trust that needful shall be done at the earliest. Regards Unique Sharma [protected]

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Address: Howrah, West Bengal

Dear Team On 7th July 2015, buy a Redmi Note 4G from flipkart, and its found scratch mark on screen. I want to replace the product. Order Details: Order ID: OD[protected] Items) Seller: WS Retail Review Seller Order Date: 7 July, 2015 2:50 PM Amount Paid: Rs. 7999 through Credit card Regards Pritam Pramanick [protected]

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Address: Jalandhar, Punjab

I have sent too many complaint mails and still not got satisfactory answer. I am a regular customer for MI mobiles, i have purchased around 6 handsets from flipkart and got excellent services but when i purchased one hand set from MI India website that was the worst experience of my life. for replacement i am trying too haed and not getting proper response. they are asking me to send handset to them and after 15 days may be they will replace my handset. This is really a poor service. How will I manage without mobile for 15 days. You should send me hand set and at the same time collect the faulty handset just life flipkart is doing I am really feeling sad that why I bought handset from MI india website, I should have purchased from flipkart only. I want my hand set to be replaced and at the same time want new hand set exactly as flipkart is doing Else I will go to consumer court and I will sue MI india for this. I am a lawyer by profession and can go to media also against this poor service I want immediate replacement for my handset and new handset at the same time without waiting for replacement My Details are as follows Name : Yogesh Sharma Order ID :[protected] Delivery date : 04/07/2015 Complaint date : 05/07/2015 Ticket number for complaint : 330016 Mobile number : [protected] Mail ID : [protected]@yahoo.com Desired resolution : Immidiate replacement with waiting for 15 to 20 days. Send me handset and at the same time collect the faulty handset

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Address: New Delhi, Delhi

Hello sir, My name is Prince Thakur i purchased Redmi 2 from flipkart in a buyback offer and i sold my old blackberry 9360 3G handset and got 2000 discount on new Redmi 2, now in order to get the phone early i choose in a day option where i have paid Rs 90/- extra on 10th jul 2015 i placed my order and i got my phone on 11 july 2015 in evening at 5:06 pm and given my old phone to their delivery boy. But the phone i got Redmi 2 is not working because phone screen is not working at all immidately i called to their customer care for making complain about the phone her executive told me that any of their customer service executive call me at 12 pm next day but no one called me and then at last i have to call them again and rais complain for that, but despite of helping me soon they have given me tat for 10 days that i got my phone on 22nd july 2015 and everyday i requested them called them through different phone so that they can help me to get me new phone soon as i don't have any other phone to call as i am a working boy so i faces so much of problem due to phone but no one is ready to listen it's almost 8 days, despite of paying extra i got no service except problem and harassment i don't under stand for what reason they ask me to pay extra as they cant even serve the customer well.After so much of disappointment i have no choice left except to mark a complain against flipkart. Please help me as i am so much fed up and disappointed and now my humble request to you that i want justice against my problem as soon as possible. Thanks & Regards Prince thakur [protected]

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Address: New Delhi, Delhi

Invoice No.BLR_WFLD[protected] Job Sheet No. JS[protected] Complaint No.336610 Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts. It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care. I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.

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D

Deepak Sanotra

from Mumbai, Maharashtra

Jul 16, 2015

Very bad. I am fed up with Mi4i.

D

Deepak Sanotra

from Mumbai, Maharashtra

Jul 16, 2015

Invoice No.BLR_WFLD[protected]
Job Sheet No. JS[protected]
Complaint No.336610
Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi

I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts.

It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care.

I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.

S

Shanms Reshmi

from Delhi, Delhi

May 23, 2016

Xiaomi India — Battery backup prblm

I have purhased Redmi Note 4g yesterday, but some problem found that, the phone take more than 3 hrs to full charge and dont get backup, any solution pls

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Address: Kota, Rajasthan

"I had not got earphones with my xiaomi redmi 2 phone." I purchase it online from flipkart on date[protected]. It's invoice no. is blr~wfld[protected]. It's IMEI 1 no. is [protected]. and IMEI 2 no.is [protected]. My contact no. is [protected].

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Address: New Delhi, Delhi

Hello Sir, I bought a Redmi Note 3G phone a month back from flipkart. I had high hopes buying from a brand already having it's marks established in India. The phone worked like a charm. I was totally satisfied by phone's performance until I witnessed that keeping your 5.5" phone in the pocket with proper screen guard and back cover, might make your touch screen unresponsive somehow, even I can't figure out it was due to it or some inherent defect in the phone itself because not a single occasion it has taken a fall or any kind drop which will put it under the category of damage. So I decided to vist the customer service center In Delhi . I deposited my phone and after opening, shockingly they told me the touch screen connector is broken and mother board need to be changed and it will be done out of warranty. In RedMI note #G having this problem common

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Address: Lucknow, Uttar Pradesh

My xiomi redmi2 phone is some technical issue not working at 13jun. I am call for help xiomi customer care 3 times from 13jun to 13july, but every time customer care not satisfy me & provide xiomi kanpur service center cont. number & adderess, but service center not receiving my call 15 times. So, please provide complete satisfaction as soon as possible. Regards, Nitin kumar verma [protected]

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Address: Indore, Madhya Pradesh

Hi, Your Indore service centre has been providing more than worst cervices and fail to provide proper assistance. They are unable to understand customer's problem. I have been found myself helpless when I went there to get repaired my handset Xiaomi Redmi 1S along with entire papers. They don't have time to provide proper guidance. Its really disappointing. I hope you will take proper action to improve your services or you can appoint more service centres in Indore. Kind regards, Rakesh Agrahari [protected] [protected]

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Address: Aligarh, Uttar Pradesh

Mi m buy last week your mi 4i. And when I used that... M two problems facing 1.its hang to much and when I capture photos it's most time hang . and my storage just 6gb fill. And one more problem is that it's speaker volume very slow. Many time incoming call not nestling it's two big problems... And same these problems facing my more frnd

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Address: Surat, Gujarat

display was not working, given to Ensure Support Services India Ltd. for replace told it can be repair only. I regularly visited 2-3 hours since 10/07/2015 on their misguidance, today they delevered but camera and some other apps are not working properly.

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