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Xiaomi India Complaints & Reviews

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Updated: Mar 18, 2026
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T
Thakur Prince
from Gurgaon, Haryana
Jul 16, 2015
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Address: New Delhi, Delhi

Hello sir, My name is Prince Thakur i purchased Redmi 2 from flipkart in a buyback offer and i sold my old blackberry 9360 3G handset and got 2000 discount on new Redmi 2, now in order to get the phone early i choose in a day option where i have paid Rs 90/- extra on 10th jul 2015 i placed my order and i got my phone on 11 july 2015 in evening at 5:06 pm and given my old phone to their delivery boy. But the phone i got Redmi 2 is not working because phone screen is not working at all immidately i called to their customer care for making complain about the phone her executive told me that any of their customer service executive call me at 12 pm next day but no one called me and then at last i have to call them again and rais complain for that, but despite of helping me soon they have given me tat for 10 days that i got my phone on 22nd july 2015 and everyday i requested them called them through different phone so that they can help me to get me new phone soon as i don't have any other phone to call as i am a working boy so i faces so much of problem due to phone but no one is ready to listen it's almost 8 days, despite of paying extra i got no service except problem and harassment i don't under stand for what reason they ask me to pay extra as they cant even serve the customer well.After so much of disappointment i have no choice left except to mark a complain against flipkart. Please help me as i am so much fed up and disappointed and now my humble request to you that i want justice against my problem as soon as possible. Thanks & Regards Prince thakur [protected]
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    D
    Deepak Sanotra
    from Mumbai, Maharashtra
    Jul 16, 2015
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    Address: New Delhi, Delhi

    Invoice No.BLR_WFLD[protected] Job Sheet No. JS[protected] Complaint No.336610 Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts. It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care. I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.
    Very bad. I am fed up with Mi4i.
    Invoice No.BLR_WFLD[protected]
    Job Sheet No. JS[protected]
    Complaint No.336610
    Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi


    I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts.

    It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care.

    I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.

    Xiaomi India — Battery backup prblm

    I have purhased Redmi Note 4g yesterday, but some problem found that, the phone take more than 3 hrs to full charge and dont get backup, any solution pls
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      D
      dheekk
      Jul 16, 2015
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      Address: Kota, Rajasthan

      "I had not got earphones with my xiaomi redmi 2 phone." I purchase it online from flipkart on date[protected]. It's invoice no. is blr~wfld[protected]. It's IMEI 1 no. is [protected]. and IMEI 2 no.is [protected]. My contact no. is [protected].
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        N
        Navedfansari
        from Delhi, Delhi
        Jul 16, 2015
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        Address: New Delhi, Delhi

        Hello Sir, I bought a Redmi Note 3G phone a month back from flipkart. I had high hopes buying from a brand already having it's marks established in India. The phone worked like a charm. I was totally satisfied by phone's performance until I witnessed that keeping your 5.5" phone in the pocket with proper screen guard and back cover, might make your touch screen unresponsive somehow, even I can't figure out it was due to it or some inherent defect in the phone itself because not a single occasion it has taken a fall or any kind drop which will put it under the category of damage. So I decided to vist the customer service center In Delhi . I deposited my phone and after opening, shockingly they told me the touch screen connector is broken and mother board need to be changed and it will be done out of warranty. In RedMI note #G having this problem common
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          R
          rocky@007
          from Gurgaon, Haryana
          Jul 15, 2015
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          Address: Lucknow, Uttar Pradesh

          My xiomi redmi2 phone is some technical issue not working at 13jun. I am call for help xiomi customer care 3 times from 13jun to 13july, but every time customer care not satisfy me & provide xiomi kanpur service center cont. number & adderess, but service center not receiving my call 15 times. So, please provide complete satisfaction as soon as possible. Regards, Nitin kumar verma [protected]
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            R
            Rakesh Agrahari
            from Bhopal, Madhya Pradesh
            Jul 15, 2015
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            Address: Indore, Madhya Pradesh

            Hi, Your Indore service centre has been providing more than worst cervices and fail to provide proper assistance. They are unable to understand customer's problem. I have been found myself helpless when I went there to get repaired my handset Xiaomi Redmi 1S along with entire papers. They don't have time to provide proper guidance. Its really disappointing. I hope you will take proper action to improve your services or you can appoint more service centres in Indore. Kind regards, Rakesh Agrahari [protected] [protected]
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              S
              Sendy 741741
              Jul 15, 2015
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              Address: Aligarh, Uttar Pradesh

              Mi m buy last week your mi 4i. And when I used that... M two problems facing 1.its hang to much and when I capture photos it's most time hang . and my storage just 6gb fill. And one more problem is that it's speaker volume very slow. Many time incoming call not nestling it's two big problems... And same these problems facing my more frnd
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                M
                manoj mour
                from Bengaluru, Karnataka
                Jul 14, 2015
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                Address: Surat, Gujarat

                display was not working, given to Ensure Support Services India Ltd. for replace told it can be repair only. I regularly visited 2-3 hours since 10/07/2015 on their misguidance, today they delevered but camera and some other apps are not working properly.
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                  M
                  maheshjoshi319
                  from New Delhi, Delhi
                  Jul 14, 2015
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                  Address: Gautam Buddh Nagar, Uttar Pradesh

                  I have purchased xiaomi Redmi2 in 19.04.2015 after few days this phone giving problem of battery low. Then the problem converted to not charging. One month ago i took the phone to the service centre they told me to solve the problem in 1 week. But now the time cross the limit of 1 month and my patience is too. Now i am going to complain of this to consumer court. .I Had given the phone for charging issue at sec-18 noida (SATYAM COMMUNICATION).He Had Replaced my Adapter After That Also The Problem Persist.Then Again On[protected] they told me my data cable is damaged and they invented the cable for replacement.and that phone is ok so i Gave my Cable to them.I will go far for fighting with xiaomi. I just want my refund amount of 6, 999/- onwards. I have purchased the phone from flipkart and the told me they are not responsible for this and they did not bear this. Flipkart order id Order ID: OD[protected] work order no:OIA/XM/15/01459
                  Flipkart invoice no

                  xiaomi mi note 3g touch problem

                  hi i'am santosh i have buy Redmi note on[protected] now recent my touch problems coming i have given service center in Hyderabad 2 times but same problems coming pls give me solution thanking you. 

                  delaying for repair

                  I have submitted my set a month ago they said to return after 25 days now after more than 25 days they are saying that they will repair my mobile when company will provide components.
                  Hi I'm Yukta from Hyderabad and I took Redmi note 3 last week but now from past 3 days I'm placing the problem of low battery and I even contact service center but my problem is not solve old help me
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                    R
                    rajendra dhabale
                    from Bhopal, Madhya Pradesh
                    Jul 14, 2015
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                    I bought this phone from flipkart in redmi note sale in december 2014. I am facing battery problem from last 15 days . when phone is not getting charge in ON position but it is charging in switch off position. So pse replace the phone Name : Rajendra dhabale phone no- [protected] phone detail Redmi note WCDMA White IMEI1: [protected] IMEI2:[protected] SN:[protected]
                    I bought this phone from flipkart in redmi note sale in december 2014.
                    I am facing battery problem from last 15 days . when phone is not getting charge in ON position but it is charging in switch off position. So pse replace the phone

                    phone detail
                    Redmi note WCDMA White
                    IMEI1: [protected]
                    IMEI2:[protected]
                    SN:[protected]
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                      A
                      AKSHAT SARAF
                      Jul 14, 2015
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                      Address: Gonda, Uttar Pradesh

                      I had bought redmi 2 from flipkart on 31st march 2015.It is very painfull to bring to your knowledge that the battery performance has reduced drastically.It gets heated up and irritates the help out of me while I talk on the phone.I contacted the xiaomi personnel via the personal chat available in your website and the guy with the name aakash khandelwal follwed up with me and assured me to update miui to the latest version so as to solve the problem.But still the problem persists.
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                        S
                        Sandy_m
                        from Bengaluru, Karnataka
                        Jul 14, 2015
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                        Address: Bangalore, Karnataka

                        Worst service ever from Xiaomi. Had bought MI Band more than a mointh ago but the product delivered was defective. It was not getting charged. Had raised a complaint with the XIaomi Servie Cente ( Complaint No. 268996). They said it will be resolved SOON. Dont know how soon is their SOON. I did a followup again but same response "action would be taken soon". Above all, there is no SLA for any issue raised. Its been more than a month now and there is still no update from their end.
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                          K
                          Karan Aneja
                          from Delhi, Delhi
                          Jul 12, 2015
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                          Address: Gurgaon, Haryana

                          I purchase a brand new xiaomi redmi note - 4g phone on date[protected] from flip kart. Since that date my mobile phone have been facing a problem of ''hanging and auto switch - off / restart''.
                          I have been trying to call on your toll free no. But nobody have been answering my call. .

                          My name; - karan aneja
                          C. No; - [protected]

                          : - replace my phone or refund my money back.
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                            K
                            karananeja
                            from Delhi, Delhi
                            Jul 12, 2015
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                            Address: Gurgaon, Haryana

                            I purchased a brand new xiaomi redmi note 4g phone from flipkart on date[protected]. Since that date my mobile phone have been facing a problem of restarting and hanging problem.
                            I have been trying to call on your toll free no. But no body have been answering my call. .

                            My name: karan aneja
                            My contact : [protected]
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                              A
                              Abhkrish
                              Jul 11, 2015
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                              Address: Bangalore, Karnataka

                              My MI4 was not getting charged.Service guy from shrusti services in rajajinagar bangalore said the mother board has to be replaced and asked me for weeks time.Now its almost more than 3 weeks but I have not received my phone.When I call up customer care they ask me to wait for some more time.They wont be specific about any time lines.Only word they utter is sorry sir you need to wait for some more time.We need to stop supporting these Chinese guys.My job sheet number is JS[protected].
                              Hi Team,

                              I own an Mi3 bearing IMEI#[protected] purchased form flipkart.com on 27/Aug/14.

                              The power button has hardened over last couple of months and recently there is issue with screen sensitivity and device initiates calls automatically. Upon visiting Xiaomi service center at Cochin (TVS electronics ltd, Ravipuram) I was told that the devices needs to be replaced but the device is currently out of stock.

                              I have been following up with them since last three weeks and I get the same response from them that Xiaomi has not send the replacement devices.

                              I have been promoting Xiaomi within my friend circle, but after this experience I understand that after sales support is pathetic and I should share my experience on pathetic customer support.

                              I'm looking forward to an immediately reply on when how my issue could be resolved.

                              Xiaomi India — mi3

                              i gave my mi3 to service center. but they not fix the problem and break some parts.this is a worst sevice i ever had from any company

                              Xiaomi India — Charges are applied for data usage while on wifi

                              I have been charged for data usage even if my data connection is switched off, and while wifi is switched on. Have changed several SIM, Have inserted my SIM with another Xiomi handset however in vain.
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                                I
                                Intkhab03
                                from Mumbai, Maharashtra
                                Jul 10, 2015
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                                Even im facing similar problem with the Xiomi Redme 1S I bought from Flipkart sale like others mentioned here.The Service Centre Executives are not communicating properly.Its been a month now and no updates regarding my product.Please take appropriate action against them.
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                                  wasim raj
                                  from Delhi, Delhi
                                  Jul 8, 2015
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                                  Address: New Delhi, Delhi

                                  Don't purchase MI(Xiaomi) products. The service is very bad (worst). Never prefer for this company. It just sells there mobile which is useless because of lack of warranty services. I submitted my mobile to service centre on 11th June. One month is going to pass and they are not providing solution. Sometimes they say you will be informed. Sometimes parts not available. And nowadays they say next week since 2 weeks. I am very upset because of service like this. Yesterday they told that they don't know how much time it will take to work my phone. Worst service of this company. This is my submission id provided by service centre lptxm1501068, this is service centres phone number[protected]. my name is sheikh wasim and my number is [protected].
                                  I have also compained online but they say we can understand and they also dont provide solution towards my problem.
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                                    karangandhi63
                                    from Surat, Gujarat
                                    Jul 8, 2015
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                                    Address: Surat, Gujarat

                                    I had given my mi redmi 1s handset for networks issues problem to the service centre at ensure support sevices india limited on[protected].
                                    Calling them for last 7 days to know the status about my handset. But no one receiving call at service centre. It going to complte around 1 month and still didn't get my handset

                                    Bad service
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                                      S
                                      sach060
                                      from Gurgaon, Haryana
                                      Jul 8, 2015
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                                      Address: Gurgaon, Haryana

                                      I have ordered xiaomi Mi 4i grey color mobile on 16th of June. I got the mobile delivered on 22nd June, but the mobile delivered was faulty with no sim card tray in it. So without that mobile is useless. I sent the compliant regarding that on 23rd, they said it will be exchanged soon. But its already 16 days no details regarding the exchange. everytime i call customer care they will say it will be exchanged soon, but no details regarding the delivery, they are not responding properly.
                                      same problem with me
                                      i submitted the compalaint on 26th june 2015, till no response given to said just wait
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                                        indrajit gupta
                                        from Guwahati, Assam
                                        Jul 7, 2015
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                                        Address: Kamrup Metropolitan, Assam

                                        i bought mobile from xiaomi model name mi4i but accidentally i broke its display.i submitted the mobile to the service Centre of xiaomi ie.netsol associates on 08 june 2105 and its almost a month now but still its not repaired. i have visited the service center almost 10 times till now and the same reply to me every time that the required spare part is not available.this is pathetic as spare parts of a newly launched phone is not available, its shameful being a big brand as the company claims it to be, this is the type of customer support. if spare parts is not available why is the company selling this phone and the worst part the company boosts about selling more than 40000 phones in one flash sale via flip-kart. its seems the company is focused on sale and sales support .waiting for month still no solution does the company cares a bit of customers. indrajit gupta [protected] jobsheet no: W/r[protected] service centre:netsol associates, guwahati, assam
                                        Jul 07, 2015
                                        Updated by indrajit gupta
                                        jobsheet no: W/v[protected]
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