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Xiaomi India Complaints & Reviews

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D
Deepak Sanotra
from Mumbai, Maharashtra
Jul 16, 2015
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Address: New Delhi, Delhi

Invoice No.BLR_WFLD[protected] Job Sheet No. JS[protected] Complaint No.336610 Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts. It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care. I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.
Very bad. I am fed up with Mi4i.
Invoice No.BLR_WFLD[protected]
Job Sheet No. JS[protected]
Complaint No.336610
Service Centre: G-5 (II), Shop No.5/126 & 5/127, Janak Place, Distt. Centre, Janakpuri, New Delhi


I purchased Mi4i as on 7th May 2015 from flipkart. Since then it is creating problem. Front camera was blurred lightly but then a few days ago it was completely not working. I did not submit my mobile as the service centre told me that mobile will be given in 2 days to 2 weeks. Two weeks was a very long time that's why I decided not to give mobile as I will capture pics from back camera. But later my phone hanged and was not working I had to submit at Janakpuri Service Centre as on 6th July 2015 at 11:32 AM. I got Job Sheet in which it was written that mobile will be given back latest by 17th July. Today is 16th July I went there, now they are saying that it will take more time and it is not possible to return mobile tomorrow. This was fourth visit at Service Centre, each time they said that they have not received parts for my mobile, and they don’t know when they receive the parts.

It is very un-tolerable situation that I am not able to get my mobile even in 12 days. I borrowed mobile from someone else and I have to return it at earliest. I also postponed my journey out of Delhi to 18th July due to my mobile with Service Centre. I have to go for one month then I could not collect my device in-between. I also lodged complain with Customer Care.

I need my device maximum by Saturday, 18th July 2015 evening. as I will leave Saturday night at 10 PM. Please do the needful otherwise I will never by any product of Xiaomi in future.

Xiaomi India — Battery backup prblm

I have purhased Redmi Note 4g yesterday, but some problem found that, the phone take more than 3 hrs to full charge and dont get backup, any solution pls
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    dheekk
    Jul 16, 2015
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    Address: Kota, Rajasthan

    "I had not got earphones with my xiaomi redmi 2 phone." I purchase it online from flipkart on date[protected]. It's invoice no. is blr~wfld[protected]. It's IMEI 1 no. is [protected]. and IMEI 2 no.is [protected]. My contact no. is [protected].
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      Navedfansari
      from Delhi, Delhi
      Jul 16, 2015
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      Address: New Delhi, Delhi

      Hello Sir, I bought a Redmi Note 3G phone a month back from flipkart. I had high hopes buying from a brand already having it's marks established in India. The phone worked like a charm. I was totally satisfied by phone's performance until I witnessed that keeping your 5.5" phone in the pocket with proper screen guard and back cover, might make your touch screen unresponsive somehow, even I can't figure out it was due to it or some inherent defect in the phone itself because not a single occasion it has taken a fall or any kind drop which will put it under the category of damage. So I decided to vist the customer service center In Delhi . I deposited my phone and after opening, shockingly they told me the touch screen connector is broken and mother board need to be changed and it will be done out of warranty. In RedMI note #G having this problem common
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        rocky@007
        from Gurgaon, Haryana
        Jul 15, 2015
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        Address: Lucknow, Uttar Pradesh

        My xiomi redmi2 phone is some technical issue not working at 13jun. I am call for help xiomi customer care 3 times from 13jun to 13july, but every time customer care not satisfy me & provide xiomi kanpur service center cont. number & adderess, but service center not receiving my call 15 times. So, please provide complete satisfaction as soon as possible. Regards, Nitin kumar verma [protected]
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          Rakesh Agrahari
          from Bhopal, Madhya Pradesh
          Jul 15, 2015
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          Address: Indore, Madhya Pradesh

          Hi, Your Indore service centre has been providing more than worst cervices and fail to provide proper assistance. They are unable to understand customer's problem. I have been found myself helpless when I went there to get repaired my handset Xiaomi Redmi 1S along with entire papers. They don't have time to provide proper guidance. Its really disappointing. I hope you will take proper action to improve your services or you can appoint more service centres in Indore. Kind regards, Rakesh Agrahari [protected] [protected]
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            Sendy 741741
            Jul 15, 2015
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            Address: Aligarh, Uttar Pradesh

            Mi m buy last week your mi 4i. And when I used that... M two problems facing 1.its hang to much and when I capture photos it's most time hang . and my storage just 6gb fill. And one more problem is that it's speaker volume very slow. Many time incoming call not nestling it's two big problems... And same these problems facing my more frnd
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              M
              manoj mour
              from Bengaluru, Karnataka
              Jul 14, 2015
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              Address: Surat, Gujarat

              display was not working, given to Ensure Support Services India Ltd. for replace told it can be repair only. I regularly visited 2-3 hours since 10/07/2015 on their misguidance, today they delevered but camera and some other apps are not working properly.
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                maheshjoshi319
                from New Delhi, Delhi
                Jul 14, 2015
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                Address: Gautam Buddh Nagar, Uttar Pradesh

                I have purchased xiaomi Redmi2 in 19.04.2015 after few days this phone giving problem of battery low. Then the problem converted to not charging. One month ago i took the phone to the service centre they told me to solve the problem in 1 week. But now the time cross the limit of 1 month and my patience is too. Now i am going to complain of this to consumer court. .I Had given the phone for charging issue at sec-18 noida (SATYAM COMMUNICATION).He Had Replaced my Adapter After That Also The Problem Persist.Then Again On[protected] they told me my data cable is damaged and they invented the cable for replacement.and that phone is ok so i Gave my Cable to them.I will go far for fighting with xiaomi. I just want my refund amount of 6, 999/- onwards. I have purchased the phone from flipkart and the told me they are not responsible for this and they did not bear this. Flipkart order id Order ID: OD[protected] work order no:OIA/XM/15/01459
                Flipkart invoice no

                xiaomi mi note 3g touch problem

                hi i'am santosh i have buy Redmi note on[protected] now recent my touch problems coming i have given service center in Hyderabad 2 times but same problems coming pls give me solution thanking you. 

                delaying for repair

                I have submitted my set a month ago they said to return after 25 days now after more than 25 days they are saying that they will repair my mobile when company will provide components.
                Hi I'm Yukta from Hyderabad and I took Redmi note 3 last week but now from past 3 days I'm placing the problem of low battery and I even contact service center but my problem is not solve old help me
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                  rajendra dhabale
                  from Bhopal, Madhya Pradesh
                  Jul 14, 2015
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                  I bought this phone from flipkart in redmi note sale in december 2014. I am facing battery problem from last 15 days . when phone is not getting charge in ON position but it is charging in switch off position. So pse replace the phone Name : Rajendra dhabale phone no- [protected] phone detail Redmi note WCDMA White IMEI1: [protected] IMEI2:[protected] SN:[protected]
                  I bought this phone from flipkart in redmi note sale in december 2014.
                  I am facing battery problem from last 15 days . when phone is not getting charge in ON position but it is charging in switch off position. So pse replace the phone

                  phone detail
                  Redmi note WCDMA White
                  IMEI1: [protected]
                  IMEI2:[protected]
                  SN:[protected]
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                    AKSHAT SARAF
                    Jul 14, 2015
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                    Address: Gonda, Uttar Pradesh

                    I had bought redmi 2 from flipkart on 31st march 2015.It is very painfull to bring to your knowledge that the battery performance has reduced drastically.It gets heated up and irritates the help out of me while I talk on the phone.I contacted the xiaomi personnel via the personal chat available in your website and the guy with the name aakash khandelwal follwed up with me and assured me to update miui to the latest version so as to solve the problem.But still the problem persists.
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                      Sandy_m
                      from Bengaluru, Karnataka
                      Jul 14, 2015
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                      Address: Bangalore, Karnataka

                      Worst service ever from Xiaomi. Had bought MI Band more than a mointh ago but the product delivered was defective. It was not getting charged. Had raised a complaint with the XIaomi Servie Cente ( Complaint No. 268996). They said it will be resolved SOON. Dont know how soon is their SOON. I did a followup again but same response "action would be taken soon". Above all, there is no SLA for any issue raised. Its been more than a month now and there is still no update from their end.
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                        Karan Aneja
                        from Delhi, Delhi
                        Jul 12, 2015
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                        Address: Gurgaon, Haryana

                        I purchase a brand new xiaomi redmi note - 4g phone on date[protected] from flip kart. Since that date my mobile phone have been facing a problem of ''hanging and auto switch - off / restart''.
                        I have been trying to call on your toll free no. But nobody have been answering my call. .

                        My name; - karan aneja
                        C. No; - [protected]

                        : - replace my phone or refund my money back.
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                          karananeja
                          from Delhi, Delhi
                          Jul 12, 2015
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                          Address: Gurgaon, Haryana

                          I purchased a brand new xiaomi redmi note 4g phone from flipkart on date[protected]. Since that date my mobile phone have been facing a problem of restarting and hanging problem.
                          I have been trying to call on your toll free no. But no body have been answering my call. .

                          My name: karan aneja
                          My contact : [protected]
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                            Abhkrish
                            Jul 11, 2015
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                            Address: Bangalore, Karnataka

                            My MI4 was not getting charged.Service guy from shrusti services in rajajinagar bangalore said the mother board has to be replaced and asked me for weeks time.Now its almost more than 3 weeks but I have not received my phone.When I call up customer care they ask me to wait for some more time.They wont be specific about any time lines.Only word they utter is sorry sir you need to wait for some more time.We need to stop supporting these Chinese guys.My job sheet number is JS[protected].
                            Hi Team,

                            I own an Mi3 bearing IMEI#[protected] purchased form flipkart.com on 27/Aug/14.

                            The power button has hardened over last couple of months and recently there is issue with screen sensitivity and device initiates calls automatically. Upon visiting Xiaomi service center at Cochin (TVS electronics ltd, Ravipuram) I was told that the devices needs to be replaced but the device is currently out of stock.

                            I have been following up with them since last three weeks and I get the same response from them that Xiaomi has not send the replacement devices.

                            I have been promoting Xiaomi within my friend circle, but after this experience I understand that after sales support is pathetic and I should share my experience on pathetic customer support.

                            I'm looking forward to an immediately reply on when how my issue could be resolved.

                            Xiaomi India — mi3

                            i gave my mi3 to service center. but they not fix the problem and break some parts.this is a worst sevice i ever had from any company

                            Xiaomi India — Charges are applied for data usage while on wifi

                            I have been charged for data usage even if my data connection is switched off, and while wifi is switched on. Have changed several SIM, Have inserted my SIM with another Xiomi handset however in vain.
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                              Intkhab03
                              from Mumbai, Maharashtra
                              Jul 10, 2015
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                              Even im facing similar problem with the Xiomi Redme 1S I bought from Flipkart sale like others mentioned here.The Service Centre Executives are not communicating properly.Its been a month now and no updates regarding my product.Please take appropriate action against them.
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                                wasim raj
                                from Delhi, Delhi
                                Jul 8, 2015
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                                Address: New Delhi, Delhi

                                Don't purchase MI(Xiaomi) products. The service is very bad (worst). Never prefer for this company. It just sells there mobile which is useless because of lack of warranty services. I submitted my mobile to service centre on 11th June. One month is going to pass and they are not providing solution. Sometimes they say you will be informed. Sometimes parts not available. And nowadays they say next week since 2 weeks. I am very upset because of service like this. Yesterday they told that they don't know how much time it will take to work my phone. Worst service of this company. This is my submission id provided by service centre lptxm1501068, this is service centres phone number[protected]. my name is sheikh wasim and my number is [protected].
                                I have also compained online but they say we can understand and they also dont provide solution towards my problem.
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                                  karangandhi63
                                  from Surat, Gujarat
                                  Jul 8, 2015
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                                  Address: Surat, Gujarat

                                  I had given my mi redmi 1s handset for networks issues problem to the service centre at ensure support sevices india limited on[protected].
                                  Calling them for last 7 days to know the status about my handset. But no one receiving call at service centre. It going to complte around 1 month and still didn't get my handset

                                  Bad service
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                                    sach060
                                    from Gurgaon, Haryana
                                    Jul 8, 2015
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                                    Address: Gurgaon, Haryana

                                    I have ordered xiaomi Mi 4i grey color mobile on 16th of June. I got the mobile delivered on 22nd June, but the mobile delivered was faulty with no sim card tray in it. So without that mobile is useless. I sent the compliant regarding that on 23rd, they said it will be exchanged soon. But its already 16 days no details regarding the exchange. everytime i call customer care they will say it will be exchanged soon, but no details regarding the delivery, they are not responding properly.
                                    same problem with me
                                    i submitted the compalaint on 26th june 2015, till no response given to said just wait
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                                      indrajit gupta
                                      from Guwahati, Assam
                                      Jul 7, 2015
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                                      Address: Kamrup Metropolitan, Assam

                                      i bought mobile from xiaomi model name mi4i but accidentally i broke its display.i submitted the mobile to the service Centre of xiaomi ie.netsol associates on 08 june 2105 and its almost a month now but still its not repaired. i have visited the service center almost 10 times till now and the same reply to me every time that the required spare part is not available.this is pathetic as spare parts of a newly launched phone is not available, its shameful being a big brand as the company claims it to be, this is the type of customer support. if spare parts is not available why is the company selling this phone and the worst part the company boosts about selling more than 40000 phones in one flash sale via flip-kart. its seems the company is focused on sale and sales support .waiting for month still no solution does the company cares a bit of customers. indrajit gupta [protected] jobsheet no: W/r[protected] service centre:netsol associates, guwahati, assam
                                      Jul 07, 2015
                                      Updated by indrajit gupta
                                      jobsheet no: W/v[protected]
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                                        Ganesh Sonavane
                                        from Mumbai, Maharashtra
                                        Jul 7, 2015
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                                        Address: Mumbai City, Maharashtra

                                        I have submitted my mobile to MI service center 4 times & still it didn't get repaired yet.i bought my MI redmi note 4G phone in February since march it is in service center.each time I had submitted it to service center & each and every time they create a new problem in phone.1st time due to version update my phone got damaged & after submitting it, it had problem with airtel simcard & MIUI account.Airtel sim was not accepted by my phone & also MIUI account was not working after service center returned back my phone.Then again I submitted it to service center 2nd time.Then when they returned it back it was not starting only and was unable to recharge.Then again I submitted it to service center 3rd time.But still it is not working.They are still working over it.After buying this phone since 6 months, i had just used it for month.Even their response & behavior towards customer is not good.I feel mistaken by buying this phone.please help if you want to regain faith in your system & phone. :(
                                        not even worth star :(
                                        i purchased my xiaomi redmi note 4g on 9th jan 2014 .this september my phone"s imei number got corrupt and when i sent it to dhanbad customer care in November which is about 151 km from my house because its at the minimum distance from my house.They had promised it to get it repaired within a week but till date i.e 16/12 i have not got my phone back. Highly irresponsible people. It was all my mistake choosing Xiaomi over other cell phones.
                                        I purchased Redmin note 3 after 11 days o[censored]se saw while dots on screen, went vashi MI service center they told we will repair this in 10 days, now it happen 25 days still no update from them they are waiting for part to come to center, vashi MI center never pick phone in reception, they behave like we done big mistake purchase MI device. its really disappointed, MI service sucks you after purchase there device. so pls think 100 times before purchase MI devices.
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